3. v
PAUL HARROLD
PCM, VP of Collaboration
LEADINGTHEWAY 2019
STEVE GLOWACKI
PCM, Director Collaboration Solutions
INTERNAL USE ONLY – DO NOT DISTRIBUTE
4. LEADINGTHEWAY 2019
Collaboration improves communications and
empowers people to engage and innovate -
anywhere, any time, on any device.
WHAT IS
COLLABORATION?
INTERNAL USE ONLY – DO NOT DISTRIBUTE
5. LEADINGTHEWAY 2019
LEADINGTHEWAY 2019
Unify all your voice, video, data and mobile
applications for collaborations through on
premise, hosted or UCaaS solutions
UNIFIED
COMMUNICATIONS
INTERNAL USE ONLY – DO NOT DISTRIBUTE
6. LEADINGTHEWAY 2019
Stay connected with chat, transfer files,
collaborate as a group. From IP phones
and video units to web, mobile, and
desktop clients.
TEAM MESSAGING
INTERNAL USE ONLY – DO NOT DISTRIBUTE
7. LEADINGTHEWAY 2019
LEADINGTHEWAY 2019
In the cloud or on premises, collaborate
more securely wherever you are. Audio and
video solutions for customers of all sizes.
CUSTOMER CARE &
CONTACT CENTER
INTERNAL USE ONLY – DO NOT DISTRIBUTE
8. LEADINGTHEWAY 2019
Delivering Collaboration solutions 15+ years
Over 1 million Collaboration endpoints delivered as a VAR
Cisco Master Collaboration Certified
Cisco Unified Contact Center Enterprise Certified
Delivering multiple manufacturers including Cisco, Avaya, Polycom, Mitel & more
Consulting, design, implementation strategy, ROI analysis and ongoing support models
for customers of all sizes and complexity
PCM COLLABORATION VALUE
Collaboration Experience & Delivery Model + Sales Force & Services Offerings =
A LEADER IN THE COLLABORATION SPACE
INTERNAL USE ONLY – DO NOT DISTRIBUTE
9. LEADINGTHEWAY 2019
Working with support from manufacturer
Nationwide resources and a strong partner eco
system for technical solutions delivery across
the country
Customer references, testimonials and case
studies for Collaboration solutions
PCM Managed Services for end-to-end solutions
PCM COLLABORATION
PRE-SALES SUPPORT
INTERNAL USE ONLY – DO NOT DISTRIBUTE
10. LEADINGTHEWAY 2019 WHO IS A GREAT CUSTOMER FOR
COLLABORATION? EVERYONE!!
Do you notice an old yellow phone on your clients desk? Good chance they need an upgrade!
Do you notice a red button blinking constantly at the receptionist desk? That means someone
is on hold. Are they getting options to leave a voicemail, hearing the latest deals the client has
to offer? Maybe a contact center solution, to help manage the calls on hold, is needed?
Do they send audio conferencing invites without an Internet component? No way to share
content? Let the Collaboration team help with a robust state of the art conferencing solution.
Do the video rooms show Tandberg, or another old brand? Are the components complex?
Let Collaboration consult on the latest technologies to modernize their meeting rooms and
provide simplicity.
Does the client have issues finding partners for repairs? Collaboration offers managed services
for most major brands.
INTERNAL USE ONLY – DO NOT DISTRIBUTE
11. LEADINGTHEWAY 2019
WHO IS A GREAT CUSTOMER FOR
COLLABORATION? EVERYONE!
Do they have PRIs at multiple locations? Let’s talk
about the benefits of consolidating to SIP trunks and
saving HUGE monthly costs.
Are you looking to move some or all of your
Collaboration infrastructure to the cloud? Do you seek
advise and services on a hybrid model?
Are the phones out of date?
Are users complaining about bad calls? PCM offers
Collaboration audits for root cause analysis.
INTERNAL USE ONLY – DO NOT DISTRIBUTE
13. LEADINGTHEWAY 2019 PCM COLLABORATION SOLUTIONS
Customer Challenge
No collaboration between locations
Wanted integrated 4-digit dialing,
unified messaging.
Wanted video conferencing between
sites and WebEx for partners.
No redundancy – systems on islands.
Architected Collaboration Solution
Installed redundant Cisco BE6000
Installed on premise WebEx
Installed Mobile Remote Access (to allow
Instant Messaging without VPN)
Installed remote VPN IP phone users.
Helped resolve network/QoS issues.
Installed two Cisco SX10 video endpoints.
PCM SOLUTIONCHALLENGE
INTERNAL USE ONLY – DO NOT DISTRIBUTE
14. LEADINGTHEWAY 2019
COLLABORATION ARCHITECTURE:
MEDIUM DEPLOYMENT: ENTERTAINMENT
Children’s Entertainment Industry
500 endpoints, multi-site locations
COMPANY
Refresh UC & Telepresence Network
Video/voice conferencing, voicemail,
Instant Messaging
DEAL SPECIFICS
INTERNAL USE ONLY – DO NOT DISTRIBUTE
15. LEADINGTHEWAY 2019
COLLABORATION ARCHITECTURE:
LARGE DEPLOYMENT: GOV’T
Large Military Base – Highly secure
environment
15,000 endpoints, multi-site
COMPANY
Cisco solution to integrate with
existing Avaya
Video/voice conferencing, voicemail,
E-911, CDR, Call Recording
DEAL SPECIFICS
INTERNAL USE ONLY – DO NOT DISTRIBUTE
16. LEADINGTHEWAY 2019
LEADINGTHEWAY 2019
COLLABORATION ARCHITECTURE:
SIP CONSOLIDATION
Large bank with 70+ branches
Consolidation of PSTN services to
centralized dialing plan.
Savings: 42k per month
COMPANY
Large restaurant with 100s of locations
Consolidation of PSTN services to
strategic distributed dialing plan.
Savings: 68k per month
DEAL SPECIFICS
INTERNAL USE ONLY – DO NOT DISTRIBUTE
17. LEADINGTHEWAY 2019 WHAT IS POST SALES DELIVERY?
Remote and onsite
configuration, testing,
installation and first day
support. Our engineers are
well trained customer facing,
supported as needed by a
deep bench of vetted and
seasoned partners
IMPLEMENTATION
Hands on classroom training
including train-the–trainer,
device and role specific with
supporting documentation.
Remote WebEx enabled
training also available
TRAINING
As needed post implementation
support via Access ATGs or
Time & Material engagements
to keep good going. We provide
support for any equipment,
internally for VOIP equipment
and by our sister division HDC
for network equipment
DAY 2 SUPPORT
Customizable, proactive
24x7x365 monitoring, on
demand MACs and Break/fix
maintenance and all covered
upgrade and update
management of all covered
devices
MANAGED SERVICES
INTERNAL USE ONLY – DO NOT DISTRIBUTE
18. LEADINGTHEWAY 2019
COLLABORATION MANAGED SERVICES
24/7/365 proactive monitoring and support for
clients nationwide
Supporting all equipment and manufacturers
Monitoring services, maintenance services and
managed performance
Moves, adds, changes, replacement equipment,
break/fix options
Staff augmentation services available for all needs,
short term, long term and temp-to-permanent
EXPERIENCED, DIVERSIFIED, CERTIFIED
INTERNAL USE ONLY – DO NOT DISTRIBUTE
19. LEADINGTHEWAY 2019 LET THE COLLABORATION TEAM HELP YOU
Paul.Harrold@pcm.com
949.333.5770
PAUL HARROLD
COLLABORATION@PCM.COM
VICE PRESIDENT - COLLABORATION
Ryan.Heath@pcm.com
949.333.5730
RYAN HEATH
CTO – COLLABORATION SOLUTIONS
Dena.Colombo@pcm.com
949.333.5712
DENA COLOMBO
COLLABORATION SPECIALIST
Steve.Glowacki@pcm.com
269.605.3334
STEVE GLOWACKI
DIRECTOR – COLLABORATION SOLUTIONS
David.Oldfather@pcm.com
512.215.7525
DAVID OLDFATHER
COLLABORATION SOLUTION ARCHITECT
Ryan.Belair@pcm.com
949.333.5766
RYAN BELAIR
COLLABORATION PRESALES ENGINEER
INTERNAL USE ONLY – DO NOT DISTRIBUTE