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PCM Vision 2019 Keynote: Paul Harrold | Steve Glowack

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The New Age of Collaboration | Paul Harrold - PCM, VP of Collaboration | Steve Glowacki – PCM, Director Collaboration Solutions

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PCM Vision 2019 Keynote: Paul Harrold | Steve Glowack

  1. 1. LEADINGTHEWAY 2019 INTERNAL USE ONLY – DO NOT DISTRIBUTE
  2. 2. LEADINGTHEWAY 2019 COLLABORATION SOLUTION INTERNAL USE ONLY – DO NOT DISTRIBUTE
  3. 3. v PAUL HARROLD PCM, VP of Collaboration LEADINGTHEWAY 2019 STEVE GLOWACKI PCM, Director Collaboration Solutions INTERNAL USE ONLY – DO NOT DISTRIBUTE
  4. 4. LEADINGTHEWAY 2019 Collaboration improves communications and empowers people to engage and innovate - anywhere, any time, on any device. WHAT IS COLLABORATION? INTERNAL USE ONLY – DO NOT DISTRIBUTE
  5. 5. LEADINGTHEWAY 2019 LEADINGTHEWAY 2019 Unify all your voice, video, data and mobile applications for collaborations through on premise, hosted or UCaaS solutions UNIFIED COMMUNICATIONS INTERNAL USE ONLY – DO NOT DISTRIBUTE
  6. 6. LEADINGTHEWAY 2019 Stay connected with chat, transfer files, collaborate as a group. From IP phones and video units to web, mobile, and desktop clients. TEAM MESSAGING INTERNAL USE ONLY – DO NOT DISTRIBUTE
  7. 7. LEADINGTHEWAY 2019 LEADINGTHEWAY 2019 In the cloud or on premises, collaborate more securely wherever you are. Audio and video solutions for customers of all sizes. CUSTOMER CARE & CONTACT CENTER INTERNAL USE ONLY – DO NOT DISTRIBUTE
  8. 8. LEADINGTHEWAY 2019  Delivering Collaboration solutions 15+ years  Over 1 million Collaboration endpoints delivered as a VAR  Cisco Master Collaboration Certified  Cisco Unified Contact Center Enterprise Certified  Delivering multiple manufacturers including Cisco, Avaya, Polycom, Mitel & more  Consulting, design, implementation strategy, ROI analysis and ongoing support models for customers of all sizes and complexity PCM COLLABORATION VALUE Collaboration Experience & Delivery Model + Sales Force & Services Offerings = A LEADER IN THE COLLABORATION SPACE INTERNAL USE ONLY – DO NOT DISTRIBUTE
  9. 9. LEADINGTHEWAY 2019  Working with support from manufacturer  Nationwide resources and a strong partner eco system for technical solutions delivery across the country  Customer references, testimonials and case studies for Collaboration solutions  PCM Managed Services for end-to-end solutions PCM COLLABORATION PRE-SALES SUPPORT INTERNAL USE ONLY – DO NOT DISTRIBUTE
  10. 10. LEADINGTHEWAY 2019 WHO IS A GREAT CUSTOMER FOR COLLABORATION? EVERYONE!!  Do you notice an old yellow phone on your clients desk? Good chance they need an upgrade!  Do you notice a red button blinking constantly at the receptionist desk? That means someone is on hold. Are they getting options to leave a voicemail, hearing the latest deals the client has to offer? Maybe a contact center solution, to help manage the calls on hold, is needed?  Do they send audio conferencing invites without an Internet component? No way to share content? Let the Collaboration team help with a robust state of the art conferencing solution.  Do the video rooms show Tandberg, or another old brand? Are the components complex? Let Collaboration consult on the latest technologies to modernize their meeting rooms and provide simplicity.  Does the client have issues finding partners for repairs? Collaboration offers managed services for most major brands. INTERNAL USE ONLY – DO NOT DISTRIBUTE
  11. 11. LEADINGTHEWAY 2019 WHO IS A GREAT CUSTOMER FOR COLLABORATION? EVERYONE!  Do they have PRIs at multiple locations? Let’s talk about the benefits of consolidating to SIP trunks and saving HUGE monthly costs.  Are you looking to move some or all of your Collaboration infrastructure to the cloud? Do you seek advise and services on a hybrid model?  Are the phones out of date?  Are users complaining about bad calls? PCM offers Collaboration audits for root cause analysis. INTERNAL USE ONLY – DO NOT DISTRIBUTE
  12. 12. LEADINGTHEWAY 2019 LEADINGTHEWAY 2019 PCM COLLABORATION SOLUTIONS INTERNAL USE ONLY – DO NOT DISTRIBUTE
  13. 13. LEADINGTHEWAY 2019 PCM COLLABORATION SOLUTIONS  Customer Challenge  No collaboration between locations  Wanted integrated 4-digit dialing, unified messaging.  Wanted video conferencing between sites and WebEx for partners.  No redundancy – systems on islands.  Architected Collaboration Solution  Installed redundant Cisco BE6000  Installed on premise WebEx  Installed Mobile Remote Access (to allow Instant Messaging without VPN)  Installed remote VPN IP phone users.  Helped resolve network/QoS issues.  Installed two Cisco SX10 video endpoints. PCM SOLUTIONCHALLENGE INTERNAL USE ONLY – DO NOT DISTRIBUTE
  14. 14. LEADINGTHEWAY 2019 COLLABORATION ARCHITECTURE: MEDIUM DEPLOYMENT: ENTERTAINMENT  Children’s Entertainment Industry  500 endpoints, multi-site locations COMPANY  Refresh UC & Telepresence Network  Video/voice conferencing, voicemail, Instant Messaging DEAL SPECIFICS INTERNAL USE ONLY – DO NOT DISTRIBUTE
  15. 15. LEADINGTHEWAY 2019 COLLABORATION ARCHITECTURE: LARGE DEPLOYMENT: GOV’T  Large Military Base – Highly secure environment  15,000 endpoints, multi-site COMPANY  Cisco solution to integrate with existing Avaya  Video/voice conferencing, voicemail, E-911, CDR, Call Recording DEAL SPECIFICS INTERNAL USE ONLY – DO NOT DISTRIBUTE
  16. 16. LEADINGTHEWAY 2019 LEADINGTHEWAY 2019 COLLABORATION ARCHITECTURE: SIP CONSOLIDATION  Large bank with 70+ branches  Consolidation of PSTN services to centralized dialing plan.  Savings: 42k per month COMPANY  Large restaurant with 100s of locations  Consolidation of PSTN services to strategic distributed dialing plan.  Savings: 68k per month DEAL SPECIFICS INTERNAL USE ONLY – DO NOT DISTRIBUTE
  17. 17. LEADINGTHEWAY 2019 WHAT IS POST SALES DELIVERY? Remote and onsite configuration, testing, installation and first day support. Our engineers are well trained customer facing, supported as needed by a deep bench of vetted and seasoned partners IMPLEMENTATION Hands on classroom training including train-the–trainer, device and role specific with supporting documentation. Remote WebEx enabled training also available TRAINING As needed post implementation support via Access ATGs or Time & Material engagements to keep good going. We provide support for any equipment, internally for VOIP equipment and by our sister division HDC for network equipment DAY 2 SUPPORT Customizable, proactive 24x7x365 monitoring, on demand MACs and Break/fix maintenance and all covered upgrade and update management of all covered devices MANAGED SERVICES INTERNAL USE ONLY – DO NOT DISTRIBUTE
  18. 18. LEADINGTHEWAY 2019 COLLABORATION MANAGED SERVICES  24/7/365 proactive monitoring and support for clients nationwide  Supporting all equipment and manufacturers  Monitoring services, maintenance services and managed performance  Moves, adds, changes, replacement equipment, break/fix options  Staff augmentation services available for all needs, short term, long term and temp-to-permanent EXPERIENCED, DIVERSIFIED, CERTIFIED INTERNAL USE ONLY – DO NOT DISTRIBUTE
  19. 19. LEADINGTHEWAY 2019 LET THE COLLABORATION TEAM HELP YOU Paul.Harrold@pcm.com 949.333.5770 PAUL HARROLD COLLABORATION@PCM.COM VICE PRESIDENT - COLLABORATION Ryan.Heath@pcm.com 949.333.5730 RYAN HEATH CTO – COLLABORATION SOLUTIONS Dena.Colombo@pcm.com 949.333.5712 DENA COLOMBO COLLABORATION SPECIALIST Steve.Glowacki@pcm.com 269.605.3334 STEVE GLOWACKI DIRECTOR – COLLABORATION SOLUTIONS David.Oldfather@pcm.com 512.215.7525 DAVID OLDFATHER COLLABORATION SOLUTION ARCHITECT Ryan.Belair@pcm.com 949.333.5766 RYAN BELAIR COLLABORATION PRESALES ENGINEER INTERNAL USE ONLY – DO NOT DISTRIBUTE
  20. 20. LEADINGTHEWAY 2019 Q&A INTERNAL USE ONLY – DO NOT DISTRIBUTE
  21. 21. LEADINGTHEWAY 2019 THANK YOU INTERNAL USE ONLY – DO NOT DISTRIBUTE

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