Given the burden of supporting a remote workforce while accelerating digital transformation, IT operations teams will lean more heavily on the expertise of their managed service providers to navigate the new normal. In a recent survey, more than 90 percent of technology leaders expect to use managed service providers for technical expertise and knowledge, enhanced security and cost optimisation. It all starts with the right level of visibility, intelligence and optimization. This interactive Tech Talk will focus on ways to accelerate innovation with hybrid operations monitoring and management - from discovery to resolution. We'll cover: * Creating a true single pane of glass * Reducing incidents by 90%+ * Service innovation * Tool consolidation * Increasing your profit per contract Watch the recording here: https://www.brighttalk.com/webcast/17791/401825 Learn more at https://www.opsramp.com Also, follow us on social media channels to learn about product highlights, news, announcements, events, conferences and more: Twitter - https://www.twitter.com/OpsRamp LinkedIn - https://www.linkedin.com/company/opsramp Facebook - https://www.facebook.com/OpsRampHQ/

1. Managed Service Providers Need to
Ramp Up Now
12 May 2020

2. © 2020 OpsRamp. All Rights Reserved.
Introduction
2
Paul Bates
• Sales Director –
EMEA
• Worked in Telco and
MSP for 15 years
• Former VP of Cloud
- €330m Swedish SI
Eric Cook
• Director of Solutions
Consulting – EMEA
• Has spent 24 years
in ITSM and ITOM
• Experience has
spanned
MSPs, Resellers, and
Software ISVs

3. © 2020 OpsRamp. All Rights Reserved.
Agenda
3
• Short introduction
• Challenges of a modern MSP
• Why OpsRamp was founded – innovating the MSP

4. © 2020 OpsRamp. All Rights Reserved.
The OpsRamp Mission: Simplify and Transform IT Ops
4
Founded
2014
Worldwide
distribution
Employees
280 globally
Investors
Sapphire Ventures
Morgan Stanley
HPE
“With its investment in OpsRamp, HPE looks to
open a new chapter in IT operations management”
200+ Partners +1,800 Customers

5. © 2020 OpsRamp. All Rights Reserved.
Transformation by Public Cloud
5

6. © 2020 OpsRamp. All Rights Reserved.
Customer Transformation by Public Cloud
6
• Flexibility
• Agility
• Pricing transparency
• Innovation

7. © 2020 OpsRamp. All Rights Reserved.
Shift in buying centres
7

8. © 2020 OpsRamp. All Rights Reserved.
It is all about the workloads…
8
• Workload centric
• All platforms remain
• Hybrid = normal

9. © 2020 OpsRamp. All Rights Reserved.
How this impacts an MSP
9

10. © 2020 OpsRamp. All Rights Reserved.
How this impacts an MSP
10
• Business Model

11. © 2020 OpsRamp. All Rights Reserved.
How this impacts an MSP
11
• Business Model
• Skills
https://blog.opsramp.com/cloud-skills

12. © 2020 OpsRamp. All Rights Reserved.
How this impacts an MSP
12
• Business Model
• Skills
• Tools

13. © 2020 OpsRamp. All Rights Reserved.
How this impacts an MSP
13
• Business Model
• Skills
• Tools
• Profitability
o Per contract
o Operating costs

14. © 2020 OpsRamp. All Rights Reserved.
Hybrid IT Infrastructure is Chaos
VIRTUALIZATION
c
DATABASE
STORAGE
and
BACKUP
c
c
NETWORK SERVER
APPLICATION
On-Premises
Datacenters
Siloed
IT Teams &
Business
Units
Multi Cloud
Cloud Service
Providers &
Cloud Native
Tools
14

15. © 2020 OpsRamp. All Rights Reserved.
15
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
Unified Platform: From Discovery to Resolution
Unified Digital Operations Platform
Multi-Tenancy Role-Based Access Dashboards
Improve ITOps and
Business Alignment
Understand Resource
Dependencies
Detect and Resolve
Incidents Faster
Improve Governance,
Uptime & Reliability
Save Time
and Costs
Centralize and
Simplify Monitoring
Server
Multi-Cloud
Applications
Storage
Network
Multi-Virtualization
Cloud-Native
Websites &
Transactions
Databases

16. © 2020 OpsRamp. All Rights Reserved.
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
Clearly Identify ALL Your IT Resources
with auto-discovery across on-prem and hybrid clouds
Proactively Detect Performance Issues
with native instrumentation & integrations
Deliver Exceptional End-Customer Experience
with synthetic monitoring & resource dependency mapping
Unified View of System Health
16
“ OpsRamp enables us to focus on an outcomes-
based approach, which increases client
satisfaction and retention. ”
– Geoff Smith, Director of Managed Service
Business Development, GreenPages –

17. © 2020 OpsRamp. All Rights Reserved.
Reduce Alert Volumes and Improve Productivity
with OpsQ event suppression & deduplication
Identify Root Cause Faster and Reduce MTTR
with event correlation and intelligent incident routing
Improve Cross-Team Collaboration
with bi-directional ITOM and ITSM integration
Take the Right Action Faster
17
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
“ OpsRamp has taken the chaos
out of our infrastructure. ”
– Mathew Campbell, VP of Infrastructure
Delivery, Epsilon –

18. © 2020 OpsRamp. All Rights Reserved.
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
PlatformSave Time and Focus on Strategic Initiatives
with auto-remediation and auto-patching
Enable Remote Workforce with Governance
with role-based consoles, audit recordings and audit trails
Improve Uptime & Reliability
with policy-based templates and runbook management
Drive Efficiency & Improve Productivity
18
“ OpsRamp addresses hybrid IT management needs
that neither older ops management nor newer point
solutions are able to address adequately. ”
– Jason Bloomberg, President, Intellyx –

19. © 2020 OpsRamp. All Rights Reserved.
Empower Business Agility & Innovation
with a multi-tenant, multi-tier SaaS framework
Eliminate Silos & Align Business and IT Metrics
with role-based dashboards and access controls
Decrease Cost of IT Operations Management
with a centralized service-centric platform
The Power of the Unified Platform
Digital Operations Command Center
19
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps
Platform
SaaS Based
AIOps
Platform
“ OpsRamp is our single integrated platform strategic
for our growth in delivering cloud operations
management for managed services. ”
– 2nd Watch –

20. © 2020 OpsRamp. All Rights Reserved.
OpsRamp is Powered by AIOps:
Reduce Noise, Detect/Resolve Faster
20
Native
Instrumentation
Integrations
EVENT AND
INCIDENT
MANAGEMENT
SaaS Based
AIOps Platform

21. © 2020 OpsRamp. All Rights Reserved.
Unified Digital Operations Platform
© 2020 OpsRamp. All Rights Reserved.
21

22. © 2020 OpsRamp. All Rights Reserved.
Summary
22
• Platform to drive service innovation and simplicity
• Consolidate
• Automate
• Improve service quality and customer loyalty
• Shift the balance of bi-modal IT
• Increase contract and overall profitability

23. Thank You