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Managed Service Providers Need to Ramp Up Now

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Given the burden of supporting a remote workforce while accelerating digital transformation, IT operations teams will lean more heavily on the expertise of their managed service providers to navigate the new normal. In a recent survey, more than 90 percent of technology leaders expect to use managed service providers for technical expertise and knowledge, enhanced security and cost optimisation.

It all starts with the right level of visibility, intelligence and optimization. This interactive Tech Talk will focus on ways to accelerate innovation with hybrid operations monitoring and management - from discovery to resolution. We'll cover:

* Creating a true single pane of glass
* Reducing incidents by 90%+
* Service innovation
* Tool consolidation
* Increasing your profit per contract

Watch the recording here: https://www.brighttalk.com/webcast/17791/401825

Learn more at https://www.opsramp.com

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Managed Service Providers Need to Ramp Up Now

  1. 1. Managed Service Providers Need to Ramp Up Now 12 May 2020
  2. 2. © 2020 OpsRamp. All Rights Reserved. Introduction 2 Paul Bates • Sales Director – EMEA • Worked in Telco and MSP for 15 years • Former VP of Cloud - €330m Swedish SI Eric Cook • Director of Solutions Consulting – EMEA • Has spent 24 years in ITSM and ITOM • Experience has spanned MSPs, Resellers, and Software ISVs
  3. 3. © 2020 OpsRamp. All Rights Reserved. Agenda 3 • Short introduction • Challenges of a modern MSP • Why OpsRamp was founded – innovating the MSP
  4. 4. © 2020 OpsRamp. All Rights Reserved. The OpsRamp Mission: Simplify and Transform IT Ops 4 Founded 2014 Worldwide distribution Employees 280 globally Investors Sapphire Ventures Morgan Stanley HPE “With its investment in OpsRamp, HPE looks to open a new chapter in IT operations management” 200+ Partners +1,800 Customers
  5. 5. © 2020 OpsRamp. All Rights Reserved. Transformation by Public Cloud 5
  6. 6. © 2020 OpsRamp. All Rights Reserved. Customer Transformation by Public Cloud 6 • Flexibility • Agility • Pricing transparency • Innovation
  7. 7. © 2020 OpsRamp. All Rights Reserved. Shift in buying centres 7
  8. 8. © 2020 OpsRamp. All Rights Reserved. It is all about the workloads… 8 • Workload centric • All platforms remain • Hybrid = normal
  9. 9. © 2020 OpsRamp. All Rights Reserved. How this impacts an MSP 9
  10. 10. © 2020 OpsRamp. All Rights Reserved. How this impacts an MSP 10 • Business Model
  11. 11. © 2020 OpsRamp. All Rights Reserved. How this impacts an MSP 11 • Business Model • Skills https://blog.opsramp.com/cloud-skills
  12. 12. © 2020 OpsRamp. All Rights Reserved. How this impacts an MSP 12 • Business Model • Skills • Tools
  13. 13. © 2020 OpsRamp. All Rights Reserved. How this impacts an MSP 13 • Business Model • Skills • Tools • Profitability o Per contract o Operating costs
  14. 14. © 2020 OpsRamp. All Rights Reserved. Hybrid IT Infrastructure is Chaos VIRTUALIZATION c DATABASE STORAGE and BACKUP c c NETWORK SERVER APPLICATION On-Premises Datacenters Siloed IT Teams & Business Units Multi Cloud Cloud Service Providers & Cloud Native Tools 14
  15. 15. © 2020 OpsRamp. All Rights Reserved. 15 EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform Unified Platform: From Discovery to Resolution Unified Digital Operations Platform Multi-Tenancy Role-Based Access Dashboards Improve ITOps and Business Alignment Understand Resource Dependencies Detect and Resolve Incidents Faster Improve Governance, Uptime & Reliability Save Time and Costs Centralize and Simplify Monitoring Server Multi-Cloud Applications Storage Network Multi-Virtualization Cloud-Native Websites & Transactions Databases
  16. 16. © 2020 OpsRamp. All Rights Reserved. EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform Clearly Identify ALL Your IT Resources with auto-discovery across on-prem and hybrid clouds Proactively Detect Performance Issues with native instrumentation & integrations Deliver Exceptional End-Customer Experience with synthetic monitoring & resource dependency mapping Unified View of System Health 16 “ OpsRamp enables us to focus on an outcomes- based approach, which increases client satisfaction and retention. ” – Geoff Smith, Director of Managed Service Business Development, GreenPages –
  17. 17. © 2020 OpsRamp. All Rights Reserved. Reduce Alert Volumes and Improve Productivity with OpsQ event suppression & deduplication Identify Root Cause Faster and Reduce MTTR with event correlation and intelligent incident routing Improve Cross-Team Collaboration with bi-directional ITOM and ITSM integration Take the Right Action Faster 17 EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform “ OpsRamp has taken the chaos out of our infrastructure. ” – Mathew Campbell, VP of Infrastructure Delivery, Epsilon –
  18. 18. © 2020 OpsRamp. All Rights Reserved. EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps PlatformSave Time and Focus on Strategic Initiatives with auto-remediation and auto-patching Enable Remote Workforce with Governance with role-based consoles, audit recordings and audit trails Improve Uptime & Reliability with policy-based templates and runbook management Drive Efficiency & Improve Productivity 18 “ OpsRamp addresses hybrid IT management needs that neither older ops management nor newer point solutions are able to address adequately. ” – Jason Bloomberg, President, Intellyx –
  19. 19. © 2020 OpsRamp. All Rights Reserved. Empower Business Agility & Innovation with a multi-tenant, multi-tier SaaS framework Eliminate Silos & Align Business and IT Metrics with role-based dashboards and access controls Decrease Cost of IT Operations Management with a centralized service-centric platform The Power of the Unified Platform Digital Operations Command Center 19 EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform SaaS Based AIOps Platform “ OpsRamp is our single integrated platform strategic for our growth in delivering cloud operations management for managed services. ” – 2nd Watch –
  20. 20. © 2020 OpsRamp. All Rights Reserved. OpsRamp is Powered by AIOps: Reduce Noise, Detect/Resolve Faster 20 Native Instrumentation Integrations EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform
  21. 21. © 2020 OpsRamp. All Rights Reserved. Unified Digital Operations Platform © 2020 OpsRamp. All Rights Reserved. 21
  22. 22. © 2020 OpsRamp. All Rights Reserved. Summary 22 • Platform to drive service innovation and simplicity • Consolidate • Automate • Improve service quality and customer loyalty • Shift the balance of bi-modal IT • Increase contract and overall profitability
  23. 23. Thank You

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