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1. Indiana-State-University BUS 371
Chapter 2 Evolution of Management 5
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BUS 371Chapter 2—The Evolutionof Management Thinking PART5
21. The bureaucraticorganizationsapproachisa subfieldwithinthe ____.
a. classical perspective
b. systemstheory
c. scientificmanagement
d. learningorganization
e. managementscience view
22. Accordingto Weber'sideasonbureaucracy,organizationsshouldbe basedonwhichof these?
a. Personal loyalty
b. Personal references
c. Rational authority
d. Familyties
e. Charismaticauthority

2. 23. Archies'Antiques,Inc.,ischaracterizedbyseparationof managementfromownershipandby
clearlydefinedlinesof authorityandresponsibility.Thesecharacteristicsare consistentwiththe
principlesof
a. scientificmanagement.
b. bureaucraticorganizations.
c. administrativemanagementtheory.
d. humanresource management.
e. all of these.
24. All of the followingare characteristicsof WeberianbureaucracyEXCEPT:
a. Labor is dividedwithcleardefinitionsof authorityandresponsibilitythat are legitimizedas
official duties.
b. Positionsare organizedinahierarchyof authority,witheachpositionunderthe authorityof a
higherone.
c. All personnel are selectedandpromotedbasedontechnical qualifications.
d. Administrative actsanddecisionsare recordedinwriting.
e. Managementisthe same as the ownershipof the organization.
25. Max Weberfeltselectionof employeesshouldbe basedon:
a. education
b. competence
c. connections
d. political skills

3. e. efficientsystems
26. Positionsorganizedinahierarchyof authorityisan importantcharacteristicof
a. scientificmanagement.
b. bureaucraticorganizations.
c. quantitative management.
d. the humanrelationsmovement.
e. total qualitymanagement.
27. UPS issuccessful inthe small package deliverymarket.One importantreasonforthissuccessis
the conceptof
a. globalization.
b. employeeflexibility.
c. loose standards.
d. bureaucracy.
e. non-bureaucraticorganizational system.
28. Whereasscientificmanagementfocusedon ______ , administrative principlesapproach
focusedonthe _______.
a. individualproductivity,total organization
b. organizationproductivity,individual effort
c. efficientprocedures,managementbyprinciple
d. employeeability,employeeloyalty
e. employeecompetence,workflow throughthe organization

4. 29. Mary ParkerFollettcontributedtowhichfield?
a. Humanisticapproach
b. Scientificmanagementapproach
c. Total qualitymanagementapproach
d. Quantitative approachtomanagement
e. Systemsapproachto management
30. The assemblyline ismostconsistentwithwhichof the followinggeneral principlesof
management?
a. Unityof command
b. Divisionof work
c. Authority
d. Scalar chain
e. Qualitymanagement
31. The principle thatsimilaractivities inanorganizationshouldbe groupedtogetherunderone
manageris the essence of the classical perspectiveknownas
a. unityof command.
b. divisionof work.
c. unityof direction.
d. scalar chain.
e. qualitymanagement.

5. 32. The use of specializationtoproduce more andbetterworkwiththe same level of effortis
consistentwiththe administrative managementprinciple of
a. unityof command.
b. unityof direction.
c. scalar chain.
d. divisionof work.
e. none of these
33. The ____ referstoa chainof authorityextendingfromtopto the bottomof the organization
and includingeveryemployee.
a. unityof command
b. divisionof labor
c. unityof direction
d. scalar chain
e. None of these
34. Mary ParkerFollettthoughtof leadershipas____, ratherthan techniques.
a. systems
b. top managers
c. people
d. efficiencies
e. floormanagers

6. 35. ChesterBernardfeltthat____ couldhelpa poorlymanagedorganization.
a. bureaucracy
b. line managers
c. efficiencies
d. informal relations
e. top/downflowof information
36. A social groupwithinanorganizationispartof the
a. formal organizational structure.
b. informal organization.
c. scalar chain.
d. reorganizationprocess.
e. top managementlevel.
37. A significantcontributionof ChesterBarnardwasthe conceptof
a. bureaucracy.
b. the informal organization.
c. total qualitymanagement.
d. scientificmanagement.
e. traditional theoryof authority.

7. 38. The ____ emphasizedthe importance of understandinghumanbehaviors,needs,andattitudes
inthe workplace aswell associal interactionsandgroupprocesses.
a. humanisticperspective
b. classical perspective
c. scientificmanagement
d. bureaucraticorganizations
e. contingencyperspective
39. Whichof these referstothe managementthinkingandpractice thatemphasizessatisfactionof
employees'basicneedsasthe keytoincreasedworkerproductivity?
a. Scientificmanagementperspective
b. Human resource perspective
c. Managementscience perspective
d. Behavioral sciencesapproach
e. Human relationsmovement
40. Most earlyinterpretationsof the Hawthorne studiesarguedthatthe factorthat bestexplained
increasedoutputwas
a. money.
b. daysoff.
c. humanrelations.
d. lighting.
e. free food.

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