Delamode Baltics

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Presentation prepared for:
Coats Plc
DELAMODE BALTICS
COMPANY
PRESENTATION
International Freight
Forwarding Solutions

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Delamode Baltics
About Us
Delamode Baltics is a dynamic and rapidly growing freight
forwarding company delivering high quality international transport
services.
– Scheduled European groupage services
– Full & part load transport services
– Domestic distribution
– Sea, air & rail freight services
– Warehousing & logistics
Offices located in Vilnius (Lithuania), Riga (Latvia) and Tallinn
(Estonia).
One of the fastest growing freight forwarding companies in
Lithuania.
– For the last 4 years Delamode Baltics has been presented the Gazele
award in Lithuania.
Recently named as the National Champion for Lithuania in the
European Business Awards.

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Delamode Baltics
Company Details
Established in 2006
10 Dedicated European offices
€13 million turnover (2014)
International Logistics, Freight
Forwarding & Consolidation Services
Scheduled groupage services covering 30 countries
€18 million forecasted turnover for 2015
Delamode office

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Delamode Baltics
Facts about us
Customers 2014
Shipments
delivered - 2014
(average) Shipments
per month - 2015
Revenue Growth
2012 - 2015
No of staff - 2015
No interns - 2015
210%3,214
49,345 10,000
72
27

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European Groupage Services
UK
Germany
Netherlands
Belgium
Italy
Spain
Portugal
France
Turkey
Poland
Hungary
Bulgaria
Romania
Austria
Switzerland
Slovenia
Slovakia
Czech Republic
Greece
Denmark
Finland
Norway
Sweden
Russia
CIS regions
West Balkans

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European Groupage
Service Schedule
COUNTRY DEPARTURE DAY TRANSIT TIME
UK (exports)
UK (exports
Fridays
Thurs & Fri
5-6 days
3-5 days
Germany (exports)
Germany (imports)
Tues & Fri
Tues, Thurs & Fri
3-4 days
3-4 days
Netherlands (exports)
Netherlands (imports)
Tues & Fri
Tues & Fri
5-6 days
3-4 days
Belgium (exports)
Belgium (imports)
Tues & Fri
Tues & Fri
5-6 days
3-4 days
Italy (exports)
Italy (imports)
Tues & Fri
Fri
4-6 days
3-4 days
Spain (exports)
Spain (imports)
Fri
Tues & Fri
5-7 days
3-5 days
Portugal Tues & Fri 7 days
France (exports)
France (imports)
Tues & Fri
Fri
5-6 days
4-5 days
Turkey (exports)
Turkey (imports)
Fri
Fri
7-8 days
6-7 days
Poland (ex/im) Daily 1-2 days
Czech Rep (exports)
Czech Rep (imports)
Mon & Fri
Tues & Fri
3-4 days
3-4 days
Hungary (exports)
Hungary (imports)
Mon & Fri
Tues & Fri
3-4 days
3-4 days
Bulgaria (exports)
Bulgaria (imports)
Fri
Tues & Fri
3-4 days
3-4 days
Latvia & Estonia (ex/im) Daily 24 hours
COUNTRY DEPARTURE DAY TRANSIT TIME
Czech Rep (exports)
Czech Rep (imports)
Mon & Fri
Tues & Fri
3-4 days
3-4 days
Hungary (exports)
Hungary (imports)
Mon & Fri
Tues & Fri
3-4 days
3-4 days
Bulgaria (exports)
Bulgaria (imports)
Fri
Tues & Fri
3-4 days
3-4 days
Romania (exports) Fri (ex) / Tues & Fri (im) 3-4 days
Slovenia (exports)
Slovenia (imports)
Fri
Fri
4-5 days
3-4 days
Slovakia (exports) Fri 3-4 day
Switzerland (exports)
Switzerland (exports)
Tues & Fri
Mon & Thurs
5-6 days
4-5 days
Austria (exports)
Austria (imports)
Fri
Fri
4-5 days
3-4 days
Greece (exports)
Greece (imports)
Fri
Tues & Fri
4-6 days
5-7 days
Denmark (ex/im) Tues & Fri 3-4 days
Finland (ex/im) Mon, Tues, Wed & Fri 1- 3 days
Sweden & Norway (ex/im) Tues & Fri 3-4 days
Russia (exports)
Russia (imports)
Fri
Tues & Fri
3 days
2 days
Ukraine (exports)
Ukraine (imports)
Fri
Tues & Thurs
3-5 days
3-5 days
Belarus (exports)
Belarus (imports)
Daily (Minsk)
Daily
1-4 days
1-3 days

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Delamode Baltics
Domestic Distribution
Complete national distribution coverage in the Baltics.
Robust network in place providing a reliable and cost effective gateway
into Russia.
– Robust network in place providing a reliable and cost effective
gateway into Finland, Russia, Belarus, Kazakhstan and the rest of
the C.I.S. countries.
Collections & deliveries in 24 hours throughout the Baltics.
Collections / deliveries in Finland, Belarus, Russia and the rest of the
C.I.S. countries.
Cost effective rates for parcel shipments.
Multi pallets, competitive rates for consignments of 4+ pallets.
Track & trace visibility tool, integrated CCTV solutions, Conveyor
operations in facilities.

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Delamode Baltics
Distribution Network
Tallinn
Klaipėda
Alytus
VilniusKaunas
Panevėžys
Cross dock depots
Partner depots
Šiauliai
Riga

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Delamode Baltics
Sea & Air Freight Services
Overview of air freight services
– Shipment of small packages to large
consignments
– Door to door air freight import and export
– Coverage to/from any worldwide destination
– Customs clearance in all major airports
– Project forwarding
– Connections with Vilnius Airport to/from over
1,000 worldwide destinations
– Direct loading to more than 40 airlines
– Customs clearance in all major airports
– Ability to handle temperature critical shipments
(dry ice, 2-8°C, 15-25°C)
– One of the fastest means of transporting goods
Overview of sea freight services
– Consolidations
– Customs Clearance
– FCL (Full Container Load) Intermodal
– LCL (Less-than Continuer Load)
– Ocean Freight (Cargo)
– Project Handling
– Warehousing & Distribution
– Break bulk

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Dedicated Customer Care
An energetic and passionate team delivering
high quality customer care services…
Dedicated individual account managers.
Standard operational procedures tailor-made
to customer requirements.
Customer review meetings and satisfaction
surveys conducted on a regular basis.
Communication and escalation procedures.
Understanding, monitoring and maintaining
required delivery standards.
Close relationships with our origin stations
and global network.
Key Performance indicator reports tailored to
suit each client.

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Sophisticated IT Platform
The Delamode Group has invested in a
sophisticated cloud-based freight forwarding and
logistics system, which is used throughout the
Delamode Group of Companies.
– The system manages every aspect of our
freight/logistics operations:
– From booking a shipment to issuing
invoices, profit estimation and tracking,
reporting and EDI links, driver apps and a
customer extranet
Electronic Data Interchange (EDI) with
customers and partners.
POD management.
– POD’s scanned directly in to operating system
– Customers can access via Delamode Extranet

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Track and Trace Visibility
Delamode Baltics offers full trace and trace visibility of shipments.
Tracking with sophisticated critical path alerts.
Tracking by consignment / truck can be accessed via Delamode extranet.
Proof of delivery (POD) notes includes transport details and electronic
signatures confirming receipt.
Left: Example Proof of Delivery (POD)

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A Selection of our Customers

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Why Choose Delamode Baltics?
Tailored and flexible transport service solutions
Expert local knowledge of markets and routes throughout Europe
High quality services delivered at competitive prices
Fast decision making and focus on customer care
Tailored and flexible transport service solutions
Sophisticated IT solutions to meet customer requirements
Online track and trace visibility
Coverage and distribution services throughout the Baltics

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Mission Statement
Delamode Group of Companies
“We are committed to delivering
bespoke end-to-end supply chain
solutions that adds value to our
customers’ business.
We strive to achieve this through
long-term pro-active relationships,
supported by an innovative
excellence of service, first class
customer care and a responsible
commitment to the environment”