This slide highlights different applications of chat and artificial intelligence solutions applicable in the African and Middle East Market

1. Panel discussions
Lagos Chat Solutions Forum
…customer interaction for modern businesses
Applications of chat solutions and AI
Moderated by:
Ayinla Olajide Yusuf

2. Panel
Discussions
Applications of chat solutions and AI:
v Financial sector
v Conglomerates
v E-commerce
v Customer service
v Government and public sector
v Health Sector

3. Applications of chat
solutions and AI in the
Financial sector
01
Personal banking
services
Implementation of
technology in banking
space
02
Finance
Loan pre-
qualification, debt
recovery, KYC
03
Insurance,
pension, HMO
Customer service
04
P2P Payments
Standard Bank
WeChat launch

4. Employee
engagement
24/7 convenient access to
information, especially for blue
collar workers
Off-site information
access and
technical support
For engineers, supervisors etc.
that need to query central
information quickly
Distributed and
mobile teams
Convenient and easy
communications means for all
forms of team
Applications of chat
solutions and AI for
Conglomerates

5. Applications of chat
solutions and AI in
E-commerce
Conversational commerce
and chat based stores
E.g. WeChat stores, Google’s Allo
and Amazon’s Alexa
Smart Recommendations
Refining sales lead, handling
sales conversations etc. based
on AI/ML, offering personalized
experience Sales Assistant
AI assisted conversations with
lead and sales assistance
Lead Generation
Combination of chat based
channels with traditional and
digital advertising for life-long
relationships

6. Applications of chat
solutions and AI in
Customer service
01
Customer support
AI assisted conversations
and support
02
Larger engagement capacity
Handle multiple requests
simultaneously
03
Support for traditional customer
service
Retrieve data faster, recommendations etc.
04
Pre-emptive action
Anticipate problems and
provide solutions

7. Applications of chat solutions
and AI in
Government and public sector
Citizen Engagement/
Public information
systems
One-way and two-way
communications with governmentPopulation studies
and aid work
Research and aid work involving
large populations
Public utility
services
Two-way communication
between service providers and
government

8. Applications of chat
solutions and AI in the
Health sector
AI-powered medical assistants
Assist doctors and patient care
practitioners with preliminary
diagnosis and advice
Out-patient care and
scheduling assistants
Personalized health care
assistants
Offers advice, answers queries
and gives tips based on health
history and habits of individual.
IBM Watson Healthcare

9. General
comments and
discussions