ICT as an infrastructure for investment in Iraq


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Presented at the 5th Meeting of the Working Group on Investment Zones in Iraq, MENA-OECD Investment Programme. 28 April 2013, Cairo, Egypt

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ICT as an infrastructure for investment in Iraq

  1. 1. ICT as an infrastructure for Investment Ashraf Abdelwahab, Ph.D. Corporate Affairs Manager Egypt & North Africa asab@microsoft.com Microsoft
  2. 2. AGENDA Investing in ICT infrastructure Connected Government: Government as a Service New Technologies, New Era The Cloud How can Microsoft support Iraqi’s Economic Growth? The case of Egypt 2
  3. 3. Investing in ICT infrastructure • ICT is not an add-on, it is a basic building block (part of the country’s infrastructure) • Investing in ICT as an infrastructure is a major component for growth • Managing nation wide ICT plan needs good governance • A reliable, well designed and implemented ICT infrastructure leads to: q q Foster innovation q Support SMEs and young entrepreneurs q 3 Better government services Attracts investments
  4. 4. How? • International ICT companies would invest in Iraq if there is a clear vision, that translates into a set of policies to support ICT. For example: q Transform government services to electronic format (including health, education, justice, subsidy, …) q Deploy broadband connectivity and explore alternative technologies q Promote access to Internet through different models q Neutral and open Government Procurement law and regulations q Support IPR through fair regulations and law enforcement mechanisms q Legislative infrastructure for data protection and privacy, cyber security, authentication, …. q Adopting outsourcing for implementing government ICT projects q Encouraging PPP models for capital intensive ICT projects q Partner as government with International ICT companies for better deals on products and the development of the Iraqi’s ICT eco system q q 4 Support initiatives for capacity building in ICT Establish hubs for innovation and technology (including ICT Zones)
  5. 5. Connected Government: Government as a service
  6. 6. Our Vision for a Connected Government Service Delivery and Engagement Citizens Workers Workplace Modernization Politicians Government Outcomes and Aspirations 6 Government Processes and Services Insight and Accountability Solution Areas Core Infrastructu re Business Productivit y Application Platform Business Application s ICT Infrastructur e
  7. 7. Scenarios for a Connected Government • • • • • • Government Service Delivery and Engagement Citizen portals Contact centers Citizen mobile apps Citizen identity Citizen service apps Social engagement Government Workplace Modernization • • • • • • • 8 Employee portals and search Case management/xRM Document and records management Government LOB/Tier 1 apps Office business apps Remote and online collaboration Desktop/device management Government Insight and Accountability • • • • • • • • BI for performance management Open government data Government ERP Data interoperability Geographic information systems Community Data Advanced analytics Enterprise information management
  8. 8. New Technologies, New era
  9. 9. • Consumerization of IT Access to more diverse technology devices Preference for using personal devices at work Balancing user needs with security and compliance requirements 11
  10. 10. • Cloud computing Access the cloud on your terms: Public, Private, National Increased agility and economics Maintain security and reliability in complex environments 12
  11. 11. • Big Data Analyze and gain insights with familiar tools Connect, share, and collaborate around data Access data without boundaries 13
  12. 12. • Connected Enterprise • Integrate social into customer business processes Identify line-of-business owner requirements Start simple and share wins Pilot social in a B2C application 14
  13. 13. The Cloud 15
  14. 14. The Next Transformation - Cloud Computing Pooled Resources 16 Elastic Self Service Usage Based
  15. 15. The Next Transformation - Cloud Computing Economics 17 Agility Focus 17
  16. 16. The Path to Cloud Computing The Public Cloud IT as a Service 19 19
  17. 17. Microsoft’s Public Cloud Learning Delegation & Control Customer Self Service Re-imagined Processes Automation Scale Out Application Change Control Process Maturity SLA-Driven Architecture Extreme Standardization 20 20
  18. 18. Microsoft’s Public Cloud Learning Delegation & Control Process Maturity The Public Cloud SLA-Driven Architecture Extreme Standardization 21 21
  19. 19. Microsoft’s Public Cloud Learning The Public Cloud 22 The Private Cloud 22
  20. 20. The Private Cloud Defined Pooled Resources Self Service Control It’s cloud 24 Elastic Usage Based Customizable dedicated to you. 24
  21. 21. Important Questions ? • What “IT Service” are you offering ? • What resources are you going to Manage ? • Which resources do Entities (Consumers ) are managing 25 25
  22. 22. Applications Runtimes Security, Management, Load Balancing & Integration Storage Virtualization OS Server Hardware Networking Databases Security, Management, Load Balancing & Integration Storage You Manage You Manage Databases Runtimes Virtualization OS Server Hardware Networking Higher Control & Higher Cost 26 Runtimes Databases Security, Management, Load Balancing & Integration Storage Virtualization OS Server Hardware Networking Consumed By Entity Applications Platform as a Service (PaaS) Applications You Manage Infrastructure as a Service (IaaS) Managed By Entity Traditional IT You Manage Managed By Entity “IT as Service” Offerings Software as a Service (SaaS) Applications Runtimes Databases Security, Management, Load Balancing & Integration Storage Virtualization OS Server Hardware Networking Lower Cost & Higher Agility 26
  23. 23. How can Microsoft support Iraqi’s Economic Growth? The case of Egypt
  24. 24. Strategic partnership with Government • The Government of Egypt got into a strategic partnership with Microsoft in 2000 q Microsoft was the first international company to establish its subsidiary’s HQ in the Smart Village q Establish the ATL (Advance Technology Lab) in Egypt, one of 5 labs around the world for applications’ research q Establish Center of Expertise in Egypt • The Enterprise Agreement between GoE and MS legalizes all licenses in Government (desktop and servers) in addition to supporting the E-government program 28
  25. 25. Developing the Eco System • Microsoft partners in Egypt increased from 2 in 2000 to over 1000 in 2013 (about 25% of the total ICT companies in Egypt) • According to IDC, Microsoft partners earn more than 8 EGP for every EGP earned by Microsoft • Microsoft is the only company that doubled the number of employees after the revolution in 2011 • As a result of the outsourcing policy, and based on expertise acquired by MS partners, they were able to open new businesses abroad (Arab/African countries, and even Europe and the US) • Developing thousands of youth and young entrepreneurs on Microsoft products • Establishing the Win 8 App Factory for mobile applications (5th around the world) 29
  26. 26. The National Cloud and the SMEs • Moving to the Cloud: q q Providing marketing and customer relations tools q Tools for e-commerce q Build capacity of IT SMEs to support other SMEs q 30 Availing productivity tools to SMEs Develop mobile apps
  27. 27. The National Cloud and PPP • Automation and delivering quality services to citizens is costly and time consuming • One way to speed up the process is through the partnership with the Private sector • The government has two options: q Set the standards and develop a SLA framework for private companies to automate, operate and maintain a specific organization (for example, the Real Estate Registry) q Or, the government develops the main application and private sector companies takes care of its deployment in different offices, providing connectivity, support and maintenance • Payment can be based on number of transactions performed • All data and applications are stored on the National Cloud 31
  28. 28. © 2013 Microsoft Corporation. All rights reserved. This presentation is for information purposes only. Microsoft makes no warranties, express or implied, in this summary. Microsoft, Active Directory, Bing, BizTalk, Excel, Forefront, InfoPath, Kinect, Lync, Microsoft Dynamics, SharePoint, Silverlight, SQL Azure, SQL Server, Surface, Visual Studio, Windows, Windows Azure, Windows Mobile, Windows Server, and Xbox are trademarks of the Microsoft group of companies. The names of actual companies and products mentioned herein may be the trademarks of their respective owners.