1. Problem Solving & Decision Making
Course Objectives
Make better decisions through critical thinking and creative problem solving
Adapt to different thinking styles in group and team environments
Increase awareness of problem solving steps and problem solving tools
Distinguish root causes from symptoms to identify the right solution for the right
problem
Thinking outside the box - working towards creative solutions
Understand the top ten rules of good decision-making
Develop the confidence to tackle problems efficiently and effectively
Identifying own problem solving and decision making style
Course Content
Conceptual Issues
The Power Of Positive Thinking
Winner & Loser Behavior
'Owning' The Problem
Categorizing The Problem
Problem Solving Techniques
The Problem Solving Toolkit
Thinking Outside the Box
Root Causes of the Problem
Creative Thinking & Decision Making
Criteria For Decision Making
Team Decision Making
Problem Solving & Decision Making Process
Problem Solving & Decision Making Exercise
A Six Step Problem Solving Method
Putting It Into Practice & Case Studies
