1. USERS’ PERCEPTION
ON
THE E-MENU PROTOTYPE
F O R D EVEL O PM EN T O F
RESTAURANT E - MENU PROTOTYPE
Created by Traitet Th.
Project: E-menu on iPad for Thai restaurant
Created Date 19 Aug 2012
Topic: Annotation: Research outcome Revised Date 22 Aug 0212
Revision No. 1.0
Content: - Description of research & discussion of outcomes
Document Name O01-001
- Users’ perception on the e-menu prototype

2. PERCEPTIONS OF USERS’ PERCEPTION
ON E-MENU FEATURES
2

3. 3 OBJECTIVES
OBJECTIVES OF THIS DOCUMENT
• To answer the research question in terms of developing
software to meet business requirements.
• To summarise suggestions from restaurant staffs
• To summarise additional requirements after interview
stage.
• To provide solutions for those additional features.
All suggestions are based on software
features after presenting the final prototype

4. 4 SUMMARY OF SUGGESTIONS
No Issues Description Countermeasure
Doesn't support Chinese language
1 Language Design e-menu to support multiple languages.
Doesn't support Thai language for chefs
Cannot enter quantity on the main menu Design e-menu so that users add quantity on the main
2 Order quantity
screen menu.
Customer order Design e-menu so that users can support adding
3 Cannot enter a customer order comment
comment comments.
4 Request main course Difficult to request "Main Course" Add a button to request "Main Course".
Cannot separate set menu to actual Design new database to support separating items for
5 Order set menu
menu items set menus.
6 Progress status Cannot show progress status Add progress status when system is being operated.
7 User instruction guide Hasn't user instruction guide Add user instruction guide in application.
Cannot combine tables based on
8 Combine binning tables Add function combining tables in web application.
reservation
Sorting of menu
9 Drinks should be the first category Move the "Drinks" category as the first item.
categories

5. 5 1. LANGUAGE
ISSUES
- Order transferred to kitchen is English language in stead of Thai.
- The system cannot support Chinese language.
Suggestions
1. The system should support Thai language for chefs to
prepare food and communicate in a kitchen.
2. The system could support Chinese language for Chinese
customers.
Reasons
1. Chinese customers are a target group of Thai restaurants
in UK.
2. Thai chefs are not familiar with English language.
Solutions
1. Design software to support multiple languages
2. An application used in the kitchen should use Thai
language instead of English.
Benefits
1. Support Chinese customers
2. Be easy to understand and communicate
3. Reduce human error

6. 6 2. ORDER QUANTITY
Issue: The system cannot order by quantity on the main menu screen
Too Many
Steps Steps Suggestion
1. Select Item 1. The system should be easy to enter an order quantity on
2. Click “Qty” textbox
the main menu screen (first screen).
3. Enter Order
2. There are too many steps to fill an order quantity.
Quantity
4. Click return Reason
1. The system can support entering quality but need to
select a particular item firstly, then enter an order
quantity. It is difficult to fill quantity
1
Solution
1. Provide a button for entering order quality
on the main menu by a picker.
Benefits
2 1. Reduce time to order
2. Make system be easier to use
3 4

7. 7 3 . C U RTOMER OR D ER C OMMEN T
Issue: The system cannot enter customer order comment
Suggestion
1. The system should be able to enter a comment
of a particular order item e.g. don’t put green
pepper
Reasons
1. Some customers cannot eat particular
ingredients because of health reasons.
2. Some customers would like to modify the taste or
ingredients e.g. change from pork to beef
Solution
1. The system can put only some specific comment
using pick up or drop down list.
Benefit
1. Increase customer satisfaction

8. 8 4 . OR D ER SET MEN U
Issue: The system cannot well support ordering a “set menu”
Recommendations
1. The description of set menu can not be shown
completely.
2. The system should separate a set menu into actual items
when an order is transferred to Kitchen.
Reason
The description of 1. Set menu includes many menu items e.g. SET of Menu
set menu is shown C includes starters, main dishes and drinks but the
incompletely
system can show only one item.
Solutions
1. Separate set menu into actual items.
2. Reduce font size of menu description
Benefit
1. Chefs are easy to prepare food.
Set
menu C
The system cannot separate
a set menu into actual items
Crispy Egg fried Tea or
Mixed
deep-fried rice or filter
Starter
fish rice coffee

9. 9 5 . R EQU EST MAIN C OU R SE
Issue: Customers are difficult to request main course.
Suggestion
1. The system should allow customers be easy to request
main course at the main menu screen.
Reason
1. It is difficult to request to eat main course because it
requires many steps, whereas “Requesting Main Course”
is an important process.
Solution
1. Add “Request Main Course” button on the top of screen.
2. Show status of calling main course.
Benefit
Use too many steps 1. Make it easy to request main course.
(Call main course is an important function)

10. 10 6. COMBINE DINING TABLES
Issue: System cannot combine dinning tables based on reservation
Suggestion
1. The system should be able to support combining and
separating dining tables
Reason
1. The restaurant would like re-arrange tables with
regards to reservation.
Solution
1. Make another page to manage table e.g. setting a
number of seats.
Benefit
1. Make the system be more flexible to manage dining
table.

11. 7 . SH O W PR O G R ESS STAT U S
11
W H EN BEIN G PR O C ESSIN G D ATA
Issue: System cannot show loading status
Suggestions
1. The system should be able show a progress status when
being processing data.
Reasons
1. The customers don’t know when data is being processed.
2. The customers may click a same button many times
because they think that the transaction have not been
operated.
Solution
1. Use loading image to show progress status
Benefit
1. Prevent program running slow because of clicking a same
button many times.
2. Increase software usability.

12. 12 8. USER INSTRUCTION GUIDE
Issue: System should provide user instruction
Suggestions
1. The system should include user instructions of using e-
menu application.
Reasons
1. Customers are not familiar with an e-menu
application.
2. The waiters are easy to explain customers to use this
application.
Solution
1. Make user instruction on e-menu application e.g. How
to order? How to send request? How to check order
status?
Benefit
1. Customers can return to user instruction pages if they
Example of User Instruction for ordering don’t well understand instruction explained by waiting
staff.

13. 13 9 . MEN U C ATEGORY
Issue: “Drinks” category should be placed before “Starter”
Suggestion
1. The category of “Wine & Other Drinks” should be
placed first.
Reason
1. Customers are likely to order drinks firstly.
Solution
1. Move “Wine & Other Drinks” category into the top of
list.
Benefit
1. Customers are easy to order drinks firstly.

14. 14 OTHER RECOMMENDATIONS
1. The e-menu could show advertising food, drinks and
restaurant promotions when customers are eating.
2. The restaurant could create an application, which can
install on customers devices to order takeaway food
online.
3. The system could support online booking
4. The system could support mapping between an order
item and ordering person to make it easy to serve.