1. CURRICULUM VITAE OF
NOXOLO SABELA
PERSONAL DETAILS
Title: Miss
Surname: Sabela
First names: Noxolo Precious
Date of birth: 04 November 1986
ID number: 861104 0331 080
Nationality: South African
Home language: IsiZulu
Other languages: English
Afrikaans
Marital status: Single
Health status: Excellent
Criminal record: None
Residential address: 571 Mathebula Street
Tsakane
1550
Email address: noxolo.sabela@gmail.com
Contact number: 072 213 9699
Alternative number: 073 992 6510
Personality
I am a self-achieverandcan workindependentlyaswell asachievingproductiveresultsina
groupor as a part of a team. My workexperience hashonedmyabilitytoworkwith
customersfortheiroverall satisfaction. Ihave strongleadershipqualities. Ipayattentionto
detail andI have the motivation,skillsanddrive inattaininggoalsandIstrive to challenges.
I am a true believerinteamworkandIam a dedicatedteamplayer. Myexperience and
range of skillsmake me asuperiorcandidate. Iwill be anassetto yourcompany.
EDUCATIONAL BACKGROUND
High school attended: Mowat Park Girls High School
Year of matriculation: 2008
Subjects: Mathematics, Business Economics, Biology,
Zulu, English

2. CURRICULUM VITAE OF
NOXOLO SABELA
FURTHER TRAINING(S)
Name of institution: MveleloYouthDevelopmentAcademy
Course: Call Centre Training
Year: 2009
Modules: Introductiontocall centre
Inboundandoutboundtraining
Improvedcustomercare
Call quality
Sellingskillsandscripting
Stressmanagementinthe workarea
Name of Institution: PC Training& BusinessCollege
Course: International ComputerDrivingLicence –ICDL
Modules: Basicsconceptsif IT
Usinga Computerandmanagingfiles
Word Processing
Spreadsheets
Databases/FilingSystems
Presentations
InformationNetworkService
EMPLOYMENT HISTORY
Webhelp (SA) Outsourcing Vodafone UK Campaign
Position: Customer Service Specialist
Period of Service: June 2014 to September 2015
Duties: Taking customer calls (Inbound Agent)
 Responding to queries in a courteous manner
 Building rapport with customers
 Ensuring that the call quality meets SLA i.e
 Proper Greeting, Call Recording Disclaimer,
Verify security questions, Verify Contract
Terms, Empathy and Proper Closing

3. CURRICULUM VITAE OF
NOXOLO SABELA
Explain the company's policies and provide information
about products and services.
Resolving customer complaints telephonically
(maximum time frame of 12 hours).
 Listening actively to customer complaints
 Apologising
 Initiating (taking action)
 Aligning your self with the customer against the
issue.
 Advise the customer with best solution ensuring
that the company policies are met.
 Following up on customers.
Make sales in certain situations, such as encouraging
customers to upgrade to better products, or services.
Capitec Bank (Centurion Mall)
Position: Client Service Champion
Period of Service: April 2013 to May 2014
Duties: Meeting, Greeting and Welcoming Clients to the Bank
(Face to Face client interaction)
Explaining to detail all services offered by Capitec Bank
Making sure clients have all relevant documentation
before being seated in correct queue.
Liaising with Consultants to promote efficiency
Provide customer service to existent and non-existent
clients
Handle all queries professionally and as efficient as
possible.
Project a friendly, pleasant demeanour both internally
and externally.

4. CURRICULUM VITAE OF
NOXOLO SABELA
SA Security group
Position: Security Sales Administrator
Period of Service: March 2012 to February 2013
Duties: Typing out Quotations and Legal Documentations.
Leads Warmer for Sales Representatives.
Answering telephone calls.
Arranging appointments.
Taking messages.
Filing.
Organising meetings.
Managing the Sales TeamDiary.
Monthly follow up on all new deals signed by the Sales
Consultants to ensure client satisfaction.
Compiling a weekly Sales Report for the Chairman,
CEO, Financial Director & Sales Manager.
Nxatel BusinessSolution
Position: Call Centre Agent
Periodof Service: July2011 to December2011
Duties: Promotingand marketingthe Nxatel VoIPsystem
LiaisingwithclientstelephonicallywiththeirVoIPsystem
Innoce Auto Clinic
Position: Receptionist
Periodof service: January 2010 to March 2011
Duties: Data capturing
Placingorders
Respondtocustomerqueriesby phone
Provide informationaboutthe company’sservices
General administrative andswitchboardduties.

5. CURRICULUM VITAE OF
NOXOLO SABELA
MveleloYouthDevelopmentAcademy
Position: SalesConsultant (Training)
Periodof service: August2009 to December2009
Reasonforleaving: End of contract
Charlie Crofts (Bayside Diner)
Position: Waitress
Periodof service: October2006 – January2009
Reasonforleaving: No roomfor growth
REFERENCES
Name: Atang Moroka
Occupation: Team leader
Company: Webhelp Outsourcing
Contact Details: 087 310 5832 /084 834 2899
Name: Beatrice Sithole
Occupation: Manager
Company: Innoce Auto Clinic
Contact details: (011) 4222122
Name: Mr John Wilson
Occupation: Security Sales Manager
Company: SA Security Group
Contact details: (011) 365 7800 / 073 142 2003
Name: Miss Antonette Lesufi
Occupation: Branch Manager
Company: Capitec Bank (Centurion Mall)
Contact details: (012) 663 7850 /073 267 1015