#Digital #Mobileguestservice #Accor #Airbnb #satisfaction

1. obile Guest Services

2. EFINITION
Mobile Guest Service is the process
that ensure the guest satisfaction
with a product or a service, before,
during and after a purchase through a
mobile app.
For example: on an unique app, a
person will book a room, check-in,
order a room service and rate its
stay after the check-out.

3. OBILE GUEST SERVICE COMPARISON
Accor has merged all its application into one that enables to:
1) Booking a hotel has never been so simple:
Book your hotel night from amongst the group’s 4,100 hotels, locate yourself and find a hotel nearby, find out details about
each hotel's services, read TripAdvisor notes and comments, contact a hotel in one click, by email or telephon
2) Travel with peace of mind:
Receive a booking reminder 48 hours before you leave, check in online to save time, find the best travel ideas with our 70
City Guides, consult the weather for your destination before your next trip, book your private Uber driver to reach your
destination, read your favourite press publications for free on your mobile using ACCOR PRESS powered by PressReader,
all-in-one on Wipolo: group all the details about your flights, trains, hotels, etc.
3) Your bookings and loyalty points, wherever you are:
Access your synchronised customer account to make booking easier (track and modify bookings made on your mobile, on
the Internet or with the call centre, have access to all your loyalty or membership information at all times, enter your details
just once, we will enter them for you for each booking), enjoy your Le Club AccorHotels and/or business traveller
advantages and collect loyalty points, show your loyalty or membership card when you arrive, add your bookings to your
calendar, get preview access to all offers and promotions with alerts

6. OBILE GUEST SERVICE COMPARISON
Airbnb enables travelers to:
• Search over 2 million unique homes in 191+ countries
• Book an entire home, a private room, or a shared space
• Message and coordinate with your host on the go
• Access your itinerary and discover local recommendations
• Explore local neighborhoods with Guidebooks
Enables hosts to:
• List your extra space or entire home
• Manage your listing directly from your phone
• Interact with guests, respond to messages, and update your calendar
• Access Community Center to interact with other hosts
• Update and share your favorite local spots with Guidebooks

9. HANK
YOU FOR YOUR
ATTENTION!