Staffing Solutions That Work! Cut from a different cloth, the Blue Ocean BPO team epitomise all that is different about how we go about creating value for our much loved clients. With over 150 clients globally, 2 whole-floor offices in the Philippines, offices in Australia and the US, Blue Ocean BPO is both virtual and uniquely close to home. If you are venturing into outsourcing for the first time, Blue Ocean BPO is the logical choice.

1. STAFFING SOLUTIONS
BY BLUE OCEAN BPO
BUSINESS PROCESS OUTSOURCING
VIRTUAL STAFFING
CUSTOMER SUPPORT, INBOUND MARKETING, FINANCE AND OPERATIONS STAFF IN
OFFICE OR WORK FROM HOME

2. 165 GLOBAL CLIENTS
OPERATING SINCE
2009
BUSINESS PROCESS OUTSOURCING
VIRTUAL STAFFING
CUSTOMER SUPPORT, INBOUND MARKETING, FINANCE AND OPERATIONS STAFF IN
OFFICE OR WORK FROM HOME

3. STAFFING LEASING OPTIONS
Think of it it this way:
Anything that can be done at a desk with a computer and
an internet connection can be done remotely
Some of the roles we have already working with our 150+
clients include:
Inbound customer support
Inbound sales
Outbound customer support / service
Virtual Assistants
Content Writers
Inbound Marketing specialists
Hubspot certified specialists
Social Media staff
Bloggers
Web Designers & Developers
Technical support representatives
Recruiters
Paralegals
SEO staff
Paid media (PPC) specialists

4. BLUE OCEAN BPO
?THE BLUE OCEAN
BPO DIFFERENCE
Cut from a different cloth, the Blue Ocean BPO team epitomise all that is
different about how we go abut creating value for our much loved clients
With over 150 clients globally, 2 whole-floor offices in the Philippines, offices in
Australia and the US, Blue Ocean BPO is both virtual and uniquely close to home
If you are venturing into outsourcing for the first time, Blue Ocean BPO is your
only logical choice

5. WHY BLUE OCEAN BPO?
1
PRE- HIRED &
TRAINED VIRTUAL
EMPLOYEES
Imagine a workforce on demand that you can tap into
immediately. Then imagine that same workforce has already
been screened, trained & vetted. Last time we checked, this
does not exist anywhere else other than Blue Ocean BPO
Blue Ocean BPO is the only virtual staffing provider that
hires your people before you even need them, removing
90% of the risk that comes with venturing into offshore

6. WHY BLUE OCEAN BPO?
2
TRAINING
Our staff are trained not only in the area of
core knowledge (example, social media staff being
trained in all things social media), we also deep
dive into the current platforms being used by SME's
globally to ensure your training time is kept to an
absolute minimum
Before you even interview a Blue Ocean virtual
employee, they will have undergone 50 hours of
training

7. WHY BLUE OCEAN BPO?
3
INFRASTRUCTURE
With 2 whole floor offices, security guards
at the front door,
IT single-sign-on security at the PC level,
no phone on the operations floor, you can
rest assured your IP will be protected
We invest over $10,000 per month in our 3
high-speed internet connections

8. WHY BLUE OCEAN BPO?
4
FLEXIBILTY
OFFICE BASED OR
REMOTE
While 95% of our clients opt for the security and
management oversight that comes with in-office staff,
at Blue Ocean we offer the flexibility to reduce your
investment by deploying remote workers, managed
from our Philippines headquarters

9. WHY BLUE OCEAN BPO?
5
DEDICATED ACCOUNT
MANAGEMENT
One of the primary reasons so many small-to-medium
businesses globally are moving away from find-and-
match platforms such as ODesk and Elance and to
staffing solutions providers such as Blue Ocean BPO is
that they are able to speak to a real person, any time,
to fix any issues that may arise.
For companies that need stability, consistency and
business continuity, this is priceless

10. WHY BLUE OCEAN BPO?
6
PART-TIME & FULL-TIME
OPTIONS AVAILABLE
Even medium-sized enterprise often only need part time staff to fill
important positions within their businesses. Yet, 95% of the workforce want
full-time work.
We have solved this problem by making the decision easy. All Blue Ocean
staff work for us full-time. For clients only needing part-time staff, we
simply share the staff, allowing multiple clients to work with our talented
people as needed

11. BLUE OCEAN BPO
$
SO. . WHAT' S
INCLUDED IN THE
HOURLY RATE?
Basic Wage
Variable bonus paid quarterly to your VE
13th month (December payment in the Philippines)
Private health insurance
Sick leave
Office rent, electricity, PC & Internet connection
Attendance management

12. STAFFING OPTIONS
Term Length
Options
While all full-time staffing options are available at either
12 or 24 months, shorter term hiring options are available
for 20, 10 and 5 hours per week
Our flexible sliding scale pricing provides lower rates for
larger teams and longer commitments

13. STAFFING OPTIONS
Volume Options
For some staffing types, you can hire a virtual employee
for as little as 5 hours per week
Generally the options are as follows:
1) Teams of full time staff
2) teams of part-time staff
3) Individual staff working:
a) 48 hours per week
b) 40 hours per week
c) 20 hours per week
d) 10 hours per week
e) 5 hours per week

14. STAFFING VS BPO?
SO WHAT IS THE
DIFFERENCE BETWEEN
STAFFING & BPO?
This is a question we get asked a lot and is a cause of major confusion both inside and
outside the industry.
The analogy we give our clients is this:
Staffing: Imagine you are a marketing manager and you are looking for some
permanent staff to join your team. You place an add in Indeed or Seek and you
interview, screen and hire the best candidates. You train them, give them KPI, a
scorecard and manage them via daily, weekly and monthly meetings. They take
holidays and during that time you either hire a temp or they just catch up when they
return. If they leave your team, you begin the process over again

15. STAFFING VS BPO?
SO WHAT IS THE
DIFFERENCE BETWEEN
STAFFING & BPO?
:
BPO:
Imagine you are a marketing manager and know little about inbound marketing and do not have
time or resources to internally manage an entire inbound marketing team
You provide an RFP to outsourcing firms, with the brief that they must hire and train a new team
comprised of XX people that must deliver/produce output to a pre-agreed set of standards. This set
of standards is called a Service Level Agreement. This then becomes binding to both parties.
The outsourcing firm is responsible for providing buffer staff (to ensure that XX people are always
present), ongoing training, daily management, account management, account directorship (ie the
role of the inbound marketing manager), ongoing recruitment to replace exiting staff. Ultimately,
the BPO firm is entirely responsible for the metrics and output.
Typically these agreements are a 50-80% price premium when compared to staffing agreements

16. STAFFING VS BPO?
SHOULD I ENGAGE IN
STAFFNING OR BPO?
Great question: Glad you asked!
Some general rules of thumb:
1) Less than 3 staff required? Stick with staffing
2) More than 3 staff and less than 10 but all doing different roles? Stick with staffing but
you will need to hire an onsite manager to manage the teams attendance and task
completion
3) 3 or more staff all doing the same process or task? Engage in a BPO agreement.

17. CASE STUDIES
REAL BUSINESSES
GETTING REAL
RESULTS
BLUE OCEAN BPO
BLUE OCEAN 2016

18. CASE STUDIES
1 Niche Fashion Design
Niche Fashion design proudly boasts a team of 8 virtual
employees in our Mercedes Tower Facility, Cebu City.
The team are comprised of IT support, customer
support, IT technical, and project manager

19. CASE STUDIES
2 iWanna ticket
A happy client since 2011, iWanna Ticket has been
loyally served by Jamie Co, a Virtual Employee working
in our Mercedes Tower office in Cebu City.
Jamie manages the support tickets for Jonathan's
team and does so on Demand from 9am to 5pm
Monday to Friday

20. CASE STUDIES
3 Alpha Flight Guru
Alpha Flight Guru approached Head of Partnerships
Paul Winters in November 2015 seeking to move to a
more robust BPO solution.
The team launched with just 10 inbound sales staff and
within 90 days the Blue Ocean recruitment team
successfully grew the team to 40 inbound sales
executives, 5 researches and 2 team leaders and are
building towards a team of 70 by March 2017

21. CASE STUDIES
4 Smart Messages on
Hold
Nathan Miller approached CEO Tim Reading in 2014
with the desire to move his home based operation to a
more secure, robust office-based solution.
The team began with just one inbound customer
support representative and has now expanded to a
strike force team of 2.

22. CASE STUDIES
5 Sonic Electronics
Sonic moved their customer support operation to our
Mercedes Tower team in May 2016 with 7 staff and have
since grown to 9.
The team is headed up by Team Leader John and work
daily to drive down response times and enhance
customer satisfaction ratings