2. The
ReSOURCE
Way:
Opera1ons
Strategy
1. Solidify
our
philosophy
2. Invest
in
our
people
to
create
a
leading
edge
workforce
3. Improve
our
processes
to
achieve
opera1onal
efficiency
4. Develop
a
culture
of
problem
solving
and
con1nuous
improvement

3. Part
1:
Philosophy

4. Principle
1:
Base
decisions
on
our
long-­‐term
Philosophy
-­‐
Less
Waste,
More
Opportunity.
Prac1ces
• From
mission
to
mantra
• Living
manifesto
wiki
• Mindfulness
and
reflec1on
exercises

5. Part
2:
Our
People

6. Principle
#2
Focus
on
and
reward
excep1onal
performance
Prac1ces
• Bonus
and
incen1ve
program
• Excellence
Awards
• Friendly
Compe11ons
• Write-­‐up
Quotas

7.
Prac1ces:
• Decision-­‐making
matrix
• Self-­‐managed
teams
• Open
book
management
Principle
#3
Push
decision-­‐making
to
staff
directly
interac1ng
with
customers/on
the
“front
line”

8. Principle
#4
Develop
career
pathways
to
encourage
con1nuous
learning
and
advancement
Prac1ces:
• Career
pathways
chart
1
2
3
4
5
Sales
Training
Product
Knowledge
Training
Leadership
Development

9. Principle
#5
Provide
the
tools
and
support
staff
need
to
succeed
Prac1ces:
• Invest
in
technology
to
empower
staff
• Staff
toolkit
• Open
book
management

10. Principle
#6
Promote
a
healthy,
fun
and
happy
workplace
Prac1ces
• Regular
staff
team-­‐
building
• Gross
organiza1onal
happiness

11. The
Big
Ques1on:
Who
eats
whom
for
Breakfast?

12. Happiness!

13. Part
3:
Our
Processes

14. Principle
#7
Use
visual
communica1ons
tools
to
ensure
accountability,
transparency
and
clarity.
Prac1ces:
• “Scrum”
project
board
• 5
why
Problem
solving
wall
• Team
huddles
• Lots
of
s1cky
notes

15. Principle
#8
Follow
standards,
and
contribute
to
their
constant
improvement.
Prac1ces:
• Checklists
for
rou1ne
tasks
(opening/closing,
cleaning,
tes1ng)
• Price
Guide
• Dona1on
Guide
• Planogram
store
design

16. To
Do
In
Progress
Done
Part
4:
Problem
Solving
and
Learning

17. Principle
#9:
Stop
and
address
problems
when
and
where
they
occur.
Prac1ces
• Take
ac1ons
at
the
root
cause
using
the
5
whys.
• Empower
staff
to
call
team
huddles
at
the
problem
board
to
address
problems
right
away

18. Principle
#10:
Innovate
by
always
trying
new
things,
experiment,
fail
and
learn
from
mistakes
Prac1ces
• Innova1on
awards
• Mindfulness
breaks
• Happiness

20. The
ReSOURCE
Way
Problem
Solving
Philosophy
People
Process
Improvement

21. Thank
You!
Noah
Fishman
nfishman@resourcevt.org