Download the full report here: http://bit.ly/2wbeNjh For more information, email info@ccwdigital.com Nearly every business views the “effortless customer experience” as a top strategic priority. But what does that really entail? What exactly constitutes “effort” in the eyes of the customer? What causes this effort? And how can it truly be reduced (or eliminated)? Backed by research and featuring guidance from leading executives, CCW Digital’s Special Report has the answers. Key topics include: - Is effort really important to customers? - Why businesses should take “effortless” very seriously? - Which KPIs can help measure customer effort? - 10 keys to reducing customer effort - 9-step checklist for using self-service to reduce effort To learn more about CCW Digital's Special Report series, visit: http://bit.ly/2wbeNjh