Improving the ED: How Magee decreased Turnaround Time by over 25% and LWOTs by 72%.

1. KeystoneHealthcare.com
Case Study:
Magee General Hospital
Improving the ED: How Magee decreased Turnaround Time by over 25%
and LWOTS by 72%

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KeystoneHealthcare.com
Magee General Hospital
✚ Located in Magee, MS
✚ 11,000 ED visits per year
✚ 22 patients per day
✚ 32 bed facility
✚ 4 bed labor & delivery

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The Challenges
✚ Lack of physician leadership
within the Emergency
Department
✚ Lack of partnership between
nursing staff and physicians
✚ Falling metrics
✚ Poor community Image of the
ED
✚ Unengaged physicians

4. 4
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The Solutions
✚ Provided full-time on-site Medical
Director Dr. Joe Blackston
✚ Recruited quality physicians to
assist with leadership
✚ Became an active partner in the
ED/Trauma and Medical Staff
Meetings
✚ Re-routed triage to help facilitate a
restructure of the ED physical plan
in order to streamline flow
✚ Provided scripts for positive
interactions with patients to help
increase patient satisfaction

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The Results
Visits Increased 3.3%
LWOT Decreased 72%
Turnaround Time Decreased 26.9%
Provider Productivity Increased 3.4%
“Keystone is dedicated to providing excellence in patient care.
Their infrastructure and process provide me, as a Medical
Director, with all the information and support I need to make our
ED a center of quality care. ”
-Medical Director, Magee General Hospital

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The Patient Matters Most
Since the improvement process
began, Magee has seen an increase
in visits. Keystone’s leadership,
combined with the dedication of the
Magee medical staff, nursing staff
and administration, have raised the
hospital’s overall reputation in the
community.
Magee is now seeing patient
satisfaction ratings above the
national average.

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KeystoneHealthcare.com
More Engaged. Better Results.