Feedback Form HUB

Item No. Date Title Source Feedback Winning Together Objective
Reference ID. Date feedback was given Brief description of feedback
Source of feedback
Role of person - Name of person
Actual feedback provided (Email, HR form, 321 feedback form etc.) Winning together objective connected
to this feedback.
Objective in the end of year review
that you can use this feedback to as
evidence for.
NA 31/08/2016 General Feedback
AINNHOA ECHAGUE - Multilingual Service Desk Core
IT Infrastructure Manager
Nicola, long time overdue eCard for you. I thought I'd take the time to thank you for your constant
professional approach, proactivity and focus on providing an excellent experience to our customers. Each
time I have had the pleasure to deal with you, you have been helpful and very clear. You take the time to
explain with details user's issues or procedures and ensure the right action is taken either at your end or at
ours. Thanks so much for your ongoing support. Business Area Specific
NA 15/10/2014 Feedback
Gabriella Kenéz-Nagy BT Operate l International
Service Delivery Delivery Manager
From: Kenez-Nagy,G,Gabriella,JSSB R
Sent: 15 October 2014 11:15
To: Costantino,N,Nicola,TAS7C C <nicola.costantino@bt.com>
Subject: RE: Feedback on incident
Hello Nicola,
I am happy to provide the feedback about this case. J
I much appreciate your help regarding not just my original problem with the BIT locker but also with some
other issues on my laptop.
You were fast and effective and explained the issues very clearly
During the call I felt that you would like to solve my problem and want me to be satisfied with the results. I
am. J
So, thank you for your kind and effective help, my issue is solved quickly.
Have a nice rest of your day,
Best Regards,
Gabriella Kenéz-Nagy|BT Operate l International Service Delivery l Delivery Manager Customer
BX191179 08/06/2016 Feedback Alexandre Piereck Martins
Dear Nicola Costantino,
Thank you so much for all help you provided me with this issue!
You support was truly amazing and I am really glad you were able to address my case with so much
patience and professionalism.
I am really grateful for all the cooperation and patience that you had while you assisted me (BX191179).
Thank you once again for everything!
My best regards,
Alexandre Customer
BX046386 12/05/2016 Feedback Adrian Mulvey
Hi Judith,
I just wanted to put pen to paper to give some recognition to Nicola for how well he looked after me in my
time of need !!
Had a major issue with my laptop a few days ago with a Virus & he spent a lot of his day assisting me.
Really appreciate your time Nicola and all your patience and help .. Keep up the good work
Kind Regards,
Adrian. Customer
BW147611 30/11/2015 Feedback
Kate Malone | Delivery Manager | International Customer
Service Delivery
From: Malone,KN,Kathleen,JSSD2 R
Sent: 30 November 2015 16:48
To: Costantino,N,Nicola,TAGA1 C <nicola.costantino@bt.com>; Judith.Dijk@computacenter.com
Subject: RE: Ref BW147611 Project Installation Issue
Hi Nicola,
You were great – thank you so much for the support!
Kate
Kate Malone | Delivery Manager | International Customer Service Delivery | BT Global Service
Customer

BW459797 02/02/2016 Feedback Edoardo Rossi
From: Rossi,ELD,Edoardo Libero Dan R
Sent: 02 February 2016 09:58
To: Costantino,N,Nicola,TAGA1 C <nicola.costantino@bt.com>
Cc: judith.dijk@computacenter.com
Subject: RE: BW459797
Hi Nicola,
my feedback is very positive for your efficient and accurate work to solve my issues.
Many thanks
Edoardo
Customer
BW426327 02/02/2016 Feedback Clare Ray
From: Clare,R,Ray,HQF72 R
To: 'judith.dijk@computacenter.com'
Subject: Bitlocker issue
Hi Judith
I had an issue with my laptop a couple of weeks ago and got through to Nicola Constantino when I rang for assistance.
I would just like to comment on the courteous and professional manner in my dealings with Nicola.
He was very helpful and patient, and my issue was resolved within a very short time frame.
Please pass on my compliments.
Regards
Ray Clare
Credit Control Dept.
BT Ireland
Customer
BW389474 02/02/2016 Feedback Evgeniya Dovzhenko
From: Dovzhenko,EV,Evgeniya,JTH R
Cc: judith.dijk@computacenter.com
Subject: RE: BW389474 VPN issue
Importance: High
Dear Nicola,
Hello!
Thank you for your good job!
You were very cooperative and helpful.
Thank you!
Kind regards,
Evgeniya Dovzhenko| Costing Specialist| BT Global Services Customer

BW393263 02/02/2016 Feedback Claudio Pistritto - BT Italy Connect Product Manager
From: Pistritto,C,Claudio,JTG R
Cc: judith.dijk@computacente.com
Subject: RE: BW393263
Nicola,
thanks for assisting with the case below.
I guess that I had a good support level during all period (from starting to completing rebuild) regardless I talked with
different people within Level 2 team. During critical rebuild I was able to achieve a pretty constant support saving working
time and progressing remotely with rebuild.
Now I have solved issues I had and my PC seems much more stable than before rebuild.
Some residual problems about personal data (backup and restore after rebuild) but I guess that this is out of scope of Level 2
support.
Thanks a lot again for your support.
Regards
Claudio
Customer
BW485504 03/02/2016 Feedback Antonio Sale
From: Sale,A,Antonio,JSO2 R
Subject: R: BW485504
Nicola,
I welcome the excellent work and for the professionalism shown.
Rest assured that if some of my friend / acquaintance / colleague were to need it, for surely send your references.
Thank you and bye
antonio & Co
Customer
NA 25/02/2016 Feedback Gokhan Celik L2 Analyst
Nicola is an exemplary person with whom I like to work with on a daily basis. He is a hard-working colleague, committed to
work, and incredibly good at multitasking.
His overall capacity, motivation and friendliness are what make him an asset in any position he works in. Nicola is an
outstanding team-worker, always willing to help out his peers with a very positive attitude. What surprises me the most
from him is his capacity to accurately deal with such a huge number of tasks that the L2’s are assigned to do.
He accomplishes all the tasks within their deadlines and is very meticulous and precise when undertaking them. Moreover,
he always gets very good user reviews and enhances customer satisfaction.
I have been working with Nicola for almost 2 years and I have been able to see that he has gained the confidence and caring
of all the team members while working for the BT Account. He definitely is a sweet, caring and positive colleague.
Kind Regards,
Gokhan Celik
Business Area Specific

BW815162 30/03/2016 Feedback Pete Carroll Client Sales Director CPG Sector BT Global Services
From: Carroll,PF,Peter,JK13 R
Sent: 31 March 2016 14:27
Subject: RE: BW815162 Login issue
Nicola,
I was very pleased with your support. You have a very good approach towards interacting with your customers and you
showed a great deal of knowledge and patience in working through my issue. I would recommend you to any of my
colleagues who are having support issues with their PC’s in the future. Once again thanks for your support.
Pete
Pete Carroll | Client Sales Director | CPG Sector | BT Global Services
Customer
BW807548 01/04/2016 Feedback Istvan Varadi
From: Varadi,I,Istvan,TGH8A R
Sent: 01 April 2016 10:16
Subject: RE: BW807548 TPM ISSUE
Dear Nicola,
Thank you very much for your great support during my problem.
It was solved very fast and professional way.
I have not faced any laptop related issue during last few days, so I believe my problem is solved.
Thank you once again your great help and have a nice day!
BR,
Istvan
Customer
BW928613 25/04/2016 Feedback
Thomas Gearrin
Senior Network Engineer | Service Introduction &
Implementation
From: Gearrin,TR,Thomas,TNQ151 R
Sent: 25 April 2016 13:22
To: judith.dijk@computacenter.com
Cc: Costantino,N,Nicola,TAGA1 C <nicola.costantino@bt.com>
Subject: RE: BW928613 Blue screen issue
Hello Judith,
I would like to pass along my thanks to all team members assisting on case BW928613 including Nico who assisted me today.
Unfortunately, by laptop crashed, last week, due to an unknown reason. It was quickly determined, by your team, a rebuild
was necessary.
As we all know, a laptop rebuild is a long and involved process. Needless to say, the inability to assist my team, during this
time, impacted critical work requirements.
I spoke with several of your team members, during this rebuild, and I found each one to be extremely knowledgeable, and
very understanding of the situation. They also understood the urgency to get me back online.
Hopefully, everyone I spoke with will have their names attached to the case, and each on can be thanked for a job well done.
Best regards,
Thomas Gearrin
Senior Network Engineer | Service Introduction & Implementation
Customer

BX737022 22/09/2016 Feedback Ben van den Toorn | Product manager MeetMe
From: ben.vandentoorn@bt.com [mailto:ben.vandentoorn@bt.com]
Sent: 21 September 2016 20:48
To: Dijk, Judith <Judith.Dijk@computacenter.com>
Subject: feedback: Nicola Costantino
Hi Judith,
Nicola recently helped me with the rebuild of my Webtop 8.1 here in the US. Just wanted to drop you a line to say that he
did really an excellent job. Made me feel at ease about the fact that he would get my system back to working order (I was
quite frazzled at the time to be honest) and staying late to ensure all was set with my machine (6 hours time difference
between where I sit and Barcelona). I really appreciated his knowledge and patience but most importantly making me feel at
ease and re-assured we would get things back to normal so I could resume my work.
Thanks,
Ben
Ben van den Toorn | Product manager MeetMe | BT One Collaborate | BT Global Services
Customer
BJ092703 17/08/2011 Feedback Russell D Weatherly - UK
Nicola was very helpful in getting my laptop/Virtual PC working properly. The first level helpdesk support could only go so far
to help. Nicola was able to immediately “remotely connect” to my laptop and solve the problem fast.I also use the WebEx
remote desktop connection to solve BT client issues and I highly recommend both Nicola and the use of “remote support
connectivity” for all troubleshooting.Thanks for your quick response
Customer
BJ046991 22/11/2010 Feedback James E. deMin - USA
I would like to compliment the outstanding service provided by a member of your staff - ncostant. Earlier today, Nicola
helped me through the recent upgrade of my Exchange 2003 to Exchange 2007. He was patient, efficient and very
professional. I greatly appreciate his assistance and I was very impressed with the manner in which he provided the
assistance.
Customer
BJ085020 24/11/2010 Feedback Daniela Ratcheva - USA
Thank you so much for helping me restore access to Outlook. I really appreciate your quick response to my ticket
and the quick fix you put in for me to be able to get back in business.You were able to understand my issues
straight away and I almost wish I had the opportunity to speak to you first this morning when my troubles
started,instead of wasting many hours speaking to different people from the 1st line Help Desk :-) I now know
what to do and the next time I have troubles with my Outlook password I'll request assistance from the Barcelona
team right away.All the best and many thanks again for your help!
Customer
BJ170717 15/12/2010 Feedback Fahmida Chowdhury - UK
As I said to you on the phone, I am really very happy with how you resolved my problem by offering me a temporary
solution. With the sudden loss of my screen, I was extremely stressed as it is my last working day tomorrow before annual
leave and I have back to back calls all day, presentations etc so was in urgent need of access to the intranet, live meeting etc.
Being able to connect my laptop to another monitor at home has given me visibility of the screen and enabled me to work
without any issues until my laptop screen can be fixed. So really very pleased.
Customer
BJ241454 05/01/2011 Feedback Steve Larson - USA
I just had a 2 hour session with Nicola Constantino to resolve a VPN firewall issue I was having. Nicola showed great patience
and skill in troubleshooting the issue to resolution.He was determined to get this complex issue fixed and he succeeded.
Customer
BJ250149 07/01/2011 Feedback Sean McGing - Ireland
Thanks for your help in relation to my Excel issue, I found that you dealt with the issue very quickly & profesiionally.I have
been trying to resolve this issue for some time & it will be of great help to have use of Excel on this laptop once
again.Thanmks, for your help,
Customer
BJ246201 07/01/2011 Feedback Darren McGauley - Ireland
Thanks for your patience and help this morning. The problem now seems to have been rectified . I would like to say that the
speed in which this case was closed was a big help to myself and thank you for your assistance. Hope to deal with your team
in the future because of this. Customer
BJ269699 11/01/2011 Feedback Pierluigi Ruscio - Italy
Nico has been very helpful and available to solve my problems.In addition he has been very fast.
Customer
BJ293088 23/01/2011 Feedback John Poynter - UK
I would like to formally record my thanks for the excellent help and assistance you provided in resolving the access
challenges I was facing.Over several hours you remained professional throughout, being patient and unruffled, even when
progress seemed to be limited. Throughout the call you demonstrated an excellent understanding and knowledge of both
the issues and potential solutions – which were complicated by the issues related to the upgrade of my broadband line to BT
Infinity. I also appreciated that you called back exactly on time as arranged to see what progress had been made with the BT
Broadband helpdesk, before conclusively resolving the access issues.Thanks again for your help.
Customer

BJ377531 31/01/2011 Feedback Lee Chatman - USA
You were a great help in getting my backup utility working successfully, I had been experiencing many problems with getting
the backup utility to work properly. I really appreciate your assistance, as it is extremely important that I am now able to
backup my files Customer
BJ391335 03/02/2011 Feedback Robert Wholley - USA None that I can think of. Nico (Costantino) was great. Customer
BJ420798 14/02/2011 Feedback David Berding - USA
Last week I needed help because I lost my internet access when connected to the BT VPN. I had received an error on
Monday saying McAfee found a virus in the BT SIA folder. I could still access the internet if I didn’t connect to the BT VPN. So
I called the helpdesk and they opened a ticket. They tried to fix the problem but could not locate the source. The helpdesk
then decided to try and re-install Integrity firewall. (I previously was using Integrity Flex) The attempts failed due to the files
being corrupt. After 3 phone calls (I would do what they suggested, reboot and then call back if still not working) I was
transferred to Nicola in the level 2 support.Nicola is very capable and knowledgeable of the BT systems and software
installed. He guided me thru installing Integrity from my USB drive. Once that was working I connected to the BT VPN and
then opened Net Meeting. Nic then went right into Internet Explorer and did a reset which resolved the Internet connection
problem. If only the first level support had tried that before removing my Integrity Flex, it would have saved a lot of
time.Now I was operational on the BT VPN with internet access, but had lost my internet access when I am not on the BT
VPN. I am a contractor and need my internet to work in both situations, because I have to connect to my company to make
updates. So Nicola researched the McAfee problem and confirmed the Virus conflict would be resolved by this morning and
asked that I contact him back to complete the re-install of integrity Flex.In about 30 minutes, 3 re-boots – I am now back to
normal. Everything is running correctly and I want to thank Nicola for his help thru this computer issue.
Customer
BJ450869 14/02/2011 Feedback Paul Blish - USA Excellent, Excellent work. You fixed a problem that has been going on for a long time. Thanks very much!!! Customer
BJ457864 15/02/2011 Feedback Jason Ribakow - USA
I wanted to drop you a line to express my appreciation for the great work Nicola did today helping me fix my Microsoft
Outlook fault. Nicola spent quite some time resolving this fault on my computer. He was very helpful, friendly and really
understood the technical issues causing the fault. A great job and I truly appreciate it!
Customer
BJ553361 06/03/2011 Feedback Melanie Markus - Germany
I just wanted to let you know that Nicola Constantino did a really good job today. I had a problem with my Office
Pack and he could solve the problem fast and I did not had to wait until I am back in my local BT Office to get rid
of that problem. Customer
BJ559030 07/03/2011 Feedback Kirtana Ramani - USA
Thank you very much for fixing the issue with my outlook. Your response were efficient and prompt. I have been extremely
pleased with the help provided by you. Customer
BJ544589 08/03/2011 Feedback Virginia Borelli - USA You were incredibly helpful and were detailed in your explanation. I’m now down to 1.7 GB so am able to sync. Thanks so much for your help!!!Customer
BJ560176 09/03/2011 Feedback Patricia E. Saravia - USA
I am writing to you regarding ticket # BJ560176 to compliment Nicola Constantino’s job on my PC. He was very responsive
attending my issue and did not hesitate to escalate my ticket to a local tech after he tried his very best on my pc.
Customer
BJ589740 14/03/2011 Feedback Dan Pena - USA
I want to take this opportunity to provide feedback on Nicola, “Nico”. Nico represents the very best in computer
support and demonstrated the skills that is required in this type of work. Nico was Professional, Prompt, and
Courteous and most importantly, provided the fix and answers to the questions I required – all in less than time
than it takes to conduct a normal phone call. I am extremely pleased so take a moment to recognize Nico.
Customer
BJ596871 16/03/2011 Feedback Lawrence Forrester - UK
I had issue with my device for several days and was being given a bit of a run-around by the 1st line with the
issue including being sent to talk to BT mobile. Once the fault was passed over to second line I was able to call
2nd line up to get the fault progressed following which - we discussed the issue you spent some investigation the
issue to resolve this which you did. What we found was that I had recently updated my PC to webtop 7 and that
had an effect on my mailbox which meant that my mobile was not setup correctly. Fortunately we were able to get
the remote software working which allowed you to configure my mobile. The device now seems to be working
correctly.Thank you for your help and support. Customer
BJ551443 21/03/2011 Feedback David Scarbrough - UK
Thank you so much for your assistance in resolving the VPN connection issue. My equipment and configuration
was transferred to BT when I moved from BT/INS to BT Global Services. I know the Nortel VPN client was very
different than your version, but you were able to determine what was needed very quickly. Your professionalism
and follow through in resolving the issue was appreciated. I should also mentioned the callback occurred as
scheduled. Again, demonstrating your professionalism. Customer
BJ704589 04/04/2011 Feedback John Hopkins - USA
Thanks for your patience with me and the slow process of reinstalling the software necessary to get the VPN
working again. If I have any new PC problems in the future, I would be pleased to work with you again.
Customer
BL214622 29/06/2011 Feedback Frank Milillo - US
Great job on fixing that annoying VSmon.exe error. I appreciate your help and your skills. A professional job well
done. Customer
BL206790 29/06/2011 Feedback Stefan Haider - DE Thanks for the professional help to fix the issues with the firewall and re establish the VPN connection Customer

BL269281 18/07/2011 Feedback Herb Yeates
Chris –
Great work by Nico today on a troubled MS Office installation I’ve had. He very diligently and calmly stepped through several
layers of problems, unpicked each one of them, and got things working. A real asset to your team.
Kind regards,
Herb
Customer
BL358156 25/07/2011 Feedback Samantha Burkhart
Christopher,
I just wanted to let you know how much I appreciated the work Nicola did when working on my issues. I have been having
some Outlook issues for a few weeks and Nicola was able to quickly get them resolved.
He worked quickly and efficiently and it was obvious he is well qualified in the Outlook support area.
Thank you for your support.
Samantha Burkhart
BT Americas
856-266-1119 Customer
BL402704 03/08/2011 Feedback Rochelle West - UK
Hi Nicola
I’m very happy to give you feedback as I’m delighted with the help you gave me yesterday when I lost the link to my
‘Favourites’ in Internet Explorer. I really appreciate the time that you took to resolve my query fully.
Many thanks
Rochelle
Customer
BL621615 12/09/2011 Feedback Mary Glaeser
Nicola,
I would be pleased to give you and your manager feedback on how you were to work with. Please feel free to pass this on to
your manager.
I found Nicola exemplified many of BT’s Values: Helpful, Trustworthy, and Straightforward – and he was very pleasant to
work with. He answered all my questions and concerns to great satisfaction (especially for a non-technical person like
myself, which needs extra time and explanation vs. someone that is more technically savvy). Nicola resolved my problem
with great efficiency and care.
It would be nice that when we call the help desk and they transfer us to the “Technical Team,” that we could request a
particular person to work with – if we could, I know that I would request to work with Nicola to resolve my case.
Kindest Regards,
Mary
Customer
BL695918 26/09/2011 Feedback Stephen Bruce
I received support today from Nicola (case BL695918) to resolve a firewall (vsmon.exe) error. With Nicola’s help the issue
was quickly and completely resolved.
Nicola’s service was very good and was much appreciated…
-Stephen
Customer
BL812977 18/10/2011 Feedback Louise Lennon
Hi Nicola,
Many thanks for taking the time to fix my issue. This has been causing me issues for over two weeks and you have taken the
time to finally solve the problem.
I have been on to the helpdesk 4 times with no success. Your professionalism, efficiency and technical expertise has been
very rewarding.
Many thanks
Louise Customer

BL937141 09/11/2011 Feedback Anthony Di Benedetto - US
Christopher,
My very best to you and Nicola. He has been a tremendous help with my problems. He is a great asset. Pressed for time but
if you need more detail please reach out.
Best Regards,
Anthony Customer
BL255158 22/11/2011 Feedback Eugenio Marchioni - IT Ciao Nicola Volevo comunicarti che il tuo intervento È stato risolutivo e veloce. Ti ringrazio Eugenio Customer
BM042142 22/11/2011 Feedback Gianpaolo Poire - IT
From: Poire,G,Gianpaolo,JSC2 R
To: Costantino,N,Nicola,A3 C
Subject: R: BM042142 WIFI connection
Nicola, scusa il ritardo. Funziona tutto perfettamente. Grazie mille cordiali saluti Gianpaolo
Gianpaolo Poirè | Acting Director Domestic Service Transition Customer
BM273372/BM30
0625
11/01/2012 Feedback Diem-Trinh Tran - US
Hello Christopher,
I just want to say thank you to Nicola for his wonderful support of my PC issues today. He was professional, patience and he
didn’t give up until he got all of my issues resolved.
I appreciate his support so very much as I am on the team that supports the building of the 2012 Olympic network in London
and needed to meet various deadlines. I couldn’t afford to lose anymore time and because of Nicola’s technical expertise, he
got me back online and working again.
Regards,
Diem-Trinh Tran
Customer
BM439493 /
BM438812
03/02/2012 Feedback Greg Koss - US
From: Koss,GM,Greg,JSO3 R
To: Christopher.o'donoghue@computacenter.com
Cc: Costantino,N,Nicola,A3 C
Subject:
Mr. O’Donoghue,
I have had the pleasure of Nicola’s assistance for the resolution of 3 incidents in the past 2 weeks that have occurred on my
PC’s. His knowledge of the Windows XP operating system and applications that were needed to restore my operability
played an integral role in allowing me to function within BT’s network.
I just received a new BT Webtop machine that was supposed to be “plug and play” out of the box but I was unable to pull up
my email or access critical BT apps. Nicola had me up and running in minimal time and then assured my laptop was operating
at full capacity.
I would like to extend my gratitude for his services.
Thank you,
Customer

BM611390 07/03/2012 Feedback Minette Murphree - US
From: minette.murphree@bt.com [minette.murphree@bt.com]
Sent: 07 March 2012 14:42
To: O'Donoghue, Christopher
Cc: nicola.costantino@bt.com
Subject: BM611390 Virus Issue
Christopher,
I would like to offer my praises for Nicola Costantino in working with me to rid my computer of a nasty virus. I confess that I
was in a real panic when the virus appeared and began to interfere with my daily work obligations. Nicola was so courteous,
patient, and professional and worked with me in eliminating the virus and reconfiguring my machine until it was operable for
me to do my job. He seemed to know exactly what to do at the right moment and was so knowledgeable of which programs
to check and use in fixing the problem. I was simply amazed of what could be done remotely and so skillfully. He is a true
asset to you team and appreciate the time and effort he put into making sure my problems were fixed.
Again, my thanks to Nicola for an outstanding job.
Best regards,
Minette
Customer
BM763164 03/04/2012 Feedback Richard Nohe - US
From: Nohe,RE,Richard,JFH R
Sent: 03 April 2012 22:41
To: Costantino,N,Nicola,A3 C
Subject: RE: Regarding case BM763164
Nicola:
Thanks for your help resolving the problem I was having with Outlook and IE. You were professional and fixed the problem
very efficiently. I actually remember that coincidentally you had helped me with another issue a while back and did a great
job then as well.
Thanks again!
Richard Nohe
VP & Chief Counsel North America Customer
NA 18/10/2012 Internal Feedback Ciro Ettore
From: Ettorre, Ciro
To: Costantino, Nicola
Subject: feedback
Hello Nicola,
Here you have my very positive feedback on your work:
I recommend Nicola as a person with great motivation and deep experience.
In relation to knowledge sharing and team coaching I find Nicola very valuable for the team. Very positive attitude towards
work.
As a new starter I could also appreciate Nicola's excellent qualities as trainer.
I am happy to have him as colleague.
Best Regards,
Ciro Ettorre
Level 2 Analyst - BT
Role Specific

NA 18/10/2012 Internal Feedback Edoardo Bruschini
From: Bruschini, Edoardo
To: Costantino, Nicola
Subject: FW: Feedback NEEDED
Nicola provided me trainings and full support during my start period.
Also is helping me daily with the issues I have in BT.
Demonstrates full knowledgement and interest regarding the problematics that i ask him.
The trainings were well supported with good materials and well explicated.
Role Specific
NA 09/06/2013 Internal Feedback Jose Pericao TL EADS/AIRBUS
EADS L2 Feedback Nicola CostantinoFrom Pericao, Jose Date 09 June 2013 13:16:45
To Prenna, Stefano
Cc Costantino, Nicola
Subject EADS L2 Feedback Nicola Costantino
Hello,
This email is to provide feedback on Nicola’s work during the last months.
During the initial weeks, Nicola felt a little lost on how to perform his work at start. This was not his fault as there was no
time to do a proper training and induction so that he could perform well his work.
After a couple of week, after spending some time together explaining a bit more in detail what was expected of him and
showing him the tools available for him to work.
After that Nicola always managed independently his work, and as important he showed more motivation to keep the
7migration queue under good level.
What I very much appreciate in Nicola as a colleague is his positive way to communicate. As a team leader and colleague this
is always a big help.
Thank you Nicola for your contribution, and best of luck with your work
Jose Pericao
Team Leader
Don’t forget to complete your Employee Survey – open 28 May until 25 June – Have Your Say!
Business Area Specific
BR073352 04/11/2013 Feedback Semi El Majeri
From: semi.el.majeri@bt.com [mailto:semi.el.majeri@bt.com]
To: Ruedisser, Susanne
Cc: nicola.costantino@bt.com
Subject:
Hello suzanne,
I had this morning a problem with my bitlocker …
Very good behaviour & support from Nicola !!
I was very stressed & he kept his calm … there was a huge list of AP to solve it & by phone
VERY good job & support from his side !!
A good one !
Many thnaks &
Best rgds Customer

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