1. To get a feel for my commitment to
customer service, both internal and
external, below are comments from
customers, members, co-workers and my
managers:
You finally got them to join? Great Job.
Katherine Ritchotte
I can not thank you enough for your help
with this!! Hope you have a blessed and
Merry Christmas!!
April Petree
Office Manager
Petree Arbor Lawn & Landscape
Thank you Brenda! I was able to open it this
time...thanks again!
Yeni
Arborscapes, Inc
I like that much more. Thank you!
Adam Whitney
You are wonderful and thank you
again. One of our VYTC crew will be
super excited!
Best, Shana
Brenda, Thank you so much for your
quick response. The information looks
great. Have a wonderful
Thanksgiving :) Kind Regards, Caela M.
Paioff
Brenda -
Thank You for all the help. DJ and I
appreciate the partnership and resources.
Talk soon.
Thanks Brenda, for this prompt
service.Thanks again! Jordan
Voelker
Thanks for helping ZTS and my
office manager, Mickey MZ
Michael Zimmerman
Thank you for all your help, I will fax
you worker’s comp certificate of
insurance tomorrow
Brenda thank you for responding so
quickly. It has really helped. I’d like to
ask one more thing that I forgot to ask
for. Is there an application for sale
employment that TCIA has put together.
Again you have been a great deal of
help. It is really given me incentive to
remain a member. Bob
Brenda, (COLD CALL!)
Thanks for your help today. My
expiration date is 03/15. I'll have my
insurance company email you the cert.
See you at the show,
Mike Root
Thank you so much!!
Ana C. Morales
Controller
One Two Tree, Inc.
Hi there, Just wanted to tell you that our
new member from Kentucky last year –
Blankenship Tree Service – is so thrilled
with TCIA!! During the KAA
Conference last week, he sat by my
booth and spouted accolades about
TCIA, membership services, our
material, and how wonderfully we have
treated him. Anyone who came by my
booth, he happily told them that the
membership was well worth the
investment! He was our best cheerleader
– in fact, all my membership flyers are
all gone except for one because of him.
And, that it due to you two – all the
material and things we promised him
arrived on time, anytime he has had to
speak with us it has been pleasant, and

2. the educational opportunities through
our services has been fantastic for him.
I just wanted to take the time to thank-
you for following through. Your work
made a customer for life with him and
his company.Thanks,
Dawn Thierbach
The Brenda button is the BEST button of
all Thanks for the warm fuzzies.
KC
Perfect, got it to work. Thank you so much
for the quick response!
Kyle Riste
Market Analyst - Diesel Engines
KOHLER Engines
Thanks Brenda, I'd say word of
mouth! Keep up the good work!Vista
Tree Service LLC
Nice job Brenda! Any guesses on how
many new members we acquired?
Woohoo! 
Amy Tetreault
Marketing Director
Thanks so much for your help today.
You rocked it! Diane Morgan
Thank you so much for your help!
Kristin
Dear Brenda,
Here is a pdf that my printer sent to
me, I hope this works appropriately.
Thank you again for your prompt
attention. I have been in the tree
business 17 years now and I would
have to say you guys are a dream to
work with.
Kind Regards,
Jeremy Blank
Climber Sawyer Services
Dear Brenda,
I would like to thank you for your
prompt response in regards to my
new membership.
I have 1 question in regards to my
logo, who in your offices should I
email it to?
Thank you for your time.
Kind regards,
Jeremy Blank
Climber Sawyer Services
Thanks Brenda, that is great, good call
on adding the ADA as well,
Bob
TCIA
Thanks, I appreciate your help.
Betty Edwards
Office Manager
Sam Hill Tree Care
Thank you for the information
Brenda I appreciate it!
-Zack
Thank you so much!
ASHLEY N. PARKER
EDITORIAL ASSISTANT
EBSCO RESEARCH
Looks GRRRREAAAAAAAT!!! (Sounding like
Tony the Tiger there!)
Karen
Waco Boom
Thank you Brenda! I so appreciate all the
help from ya’ll today!!
Karen
Waco Boom
Thank You Brenda! We are getting our
student club new members oriented this
week, I will send on a list of the student
club shortly! This is great!
Jim Funai

3. Assistant Professor: Plant Science and Landscape
Technology
Cuyahoga Community College: East Campus
Great thank you so much!
Regards,
Jessica Wert
Thanks, for your help I really appreciate
it:)
Www.Greenearthlandscapes.org
Thanks for following up Brenda!
Bob
TCIA
I guess you are the woman Brenda,…. and
she said let there be light and there was
light!
Outstanding Brenda,
I spent a lot of time trying to get Blue Ox to
just respond to phone calls and emails
when I attempted to resolve the problem
that I wrote them off as not caring. At least
now I know that they are responsive to
you. Good work.
Walt Jackson
Credentialing Specialist
Wow, you're the best!
Amy
I just want to give a big THANK YOU
shoutout to Brenda for her tireless work
in pulling and cleaning lists for our
marketing outreach. It is a huge help to
us and is undoubtedly having a profound
impact on our efforts. Thank you
Brenda!
Amy
Thanks for the head’s up Brenda!
Thank you SO much for the quick
turnaround! Doug Schatz
Hi Brenda,
I'm inquiring for a future order.
It will probably be online.
Thanks for your help!
Jeanne Yasutake
Administrative Support Assistant
Engineering Division, Directorate
of Public Works
Thanks, Brenda! I appreciate your
help. I will forward you the email that
Dwayne sent me regarding his order.
Take care,
Melanie
Thanks so much Brenda.
I appreciate you taking care of me so
quickly.
Have a great weekend!
Jen Howitt
Gotcha okay on this - thank you for the info.
and the quick response, Brenda.
Laura
Thank you, Brenda. I didn't know if you had
to revise the billing on your end.
Thank you very much for the really
quick reply.
Sue
Tree Pros
Brenda, I requested it yesterday, it will
hopefully be to you today. It will be
coming from Frank Crum. Please let me
know if you need anything else. Thank
you for the follow up.Best Regards,
Shawn
Wow That was fast! 
Thanks Brenda
Rob Chie Business Unit / Agent /
Commercial Specialist

4. Thank you Brenda!!
You’ve done a wonderful job!
Best regards.
Alain Paré
You’re the best!!
Thanks Brenda!!
Alain Paré
Great!! Thank you
Carl Hiller
Skills Trainer
Thanks for being so diligent!!
Carol Krjek – Bartlett Tree
Ms French,
Your reply has been the most articulate
and concise conversation that I have had
with someone from your team. We were
certainly not aware of this. I appreciate
you clarifying. We will have to review
this new information and regroup. I
guess I never spoke to the right person
before. Thanks again and we will be in
touch. Jonathan Frank
954-309-6348
Thanks Brenda and very well said!
Charlie Tentas
Thanks so much! I’ll let you
know about any others next
week. Terri Dolive
Very Good, thank you Brenda, I
appreciate your help - have a great
Monday! Scott – Stein TS
Thank YOU that works! Matt
Brenda: Just wanted to say thanks for all
your help yesterday.
Carol A. Kijek, Bartlett
Executive Administrator, Paralegal
18974, 19006, 18966, 19044,
19040 and thank you very much
for all of your help Brenda!!!!
Thanks,
Jack Walsh
Office Manager
McCreesh Tree Service, Inc.
Thank you Brenda. I will get all this in
order and start maximizing this
membership again! It was a pleasure
speaking with you! Kelly - High Peaks
TS
I know………..you are the best and
have always been great to me!! We will
continue to work well together. Mike
Rook, NIP
Hi Brenda: Yes, he is an employee of
ours and he works out of our
Chambersburg, Pennsylvania, office.
The Centre Hall address is a satellite
office. Thank you for being so diligent!!
Carol
Thank you, thank you.
Sincerely,
Denise Dobson
Hendrickson Tree Care Company
Perfect! Thank you, Brenda.
Thank you,
Angie Carignan
Belknap Landscape Company, Inc.
Thank you very much!
Joan Ward
Administrator/Accounting
Rolling Green Tree Division
Thank you so much!!
Cindy Kingsborough
Atlas Tree Surgery, Inc.

5. Hi Brenda: Many thanks!
I'll pass this along!
Mark
Hi Brenda,
Received your email. Thanks for your
help. Julie
Hi Brenda, Thank you very much for
your time and efforts, I think I'll also
sign -up for the mentor/mentee program
as well. Tim Murphy
No rush Brenda … and also, WHAT
WOULD WE DO WITHOUT YOU?! 
(Seriously. I’m clueless.) Amy
Thank you for your quick response with
this! Kate Koda TCOT
Wow you are fast. Thanks Stewart
– Cevet
Looks perfect, thanks so much. And you
have a great Thanksgiving as well, Debbie
Brenda,
Thanks for the prompt response! I will email
Peter today.
Thanks for your help!
Sarah Tomani
THANK YOU SO MUCH!! TD
Terri Dolive
Brenda has the uncanny ability to make
the member feel that she is part of their
family and they hers; she takes the
customer from not wanted to join to
thinking that joining the association is all
their idea! These three people working
the tradeshow floor flow; they are just
fantastic and I am proud to say that I get
to work with them at EXPO. Dawn
Dear Brenda,
Thanks very much for your email and
for your help in this matter.
Regards,
Graham
Fantastic! Thank you very much!
Tom
I DID IT! I printed another round of
letters (Mark added another 75 names)
AND printed the letters. Thank you SO
much for all the help!
PS – Some of the letters printed askew
or incorrectly … 
You. Are. The. Best.
Amy
Brenda,
Your awesome ... thanks for the
quick response.
Mark A Rivard
Business Services Manager
Mountain Tree Service
Hi Brenda,
Thank you very much for your warm
welcome.
Thanks so much,
Tricia Brannen, Office Manager
Daley Outdoor Services, LLC
Thank you so much for the list – I
LOVE my Brenda button!!!!
KC
Irina/Brenda,
Thank you for all your help. Also
I need a receipt for the study
guide and the workshop
registration if possible, please.
You can just email them to me at
your earliest connivance.
Thanks,
Dale Henderson
Thanks Brenda – you are the best!
Jim
Maturing Certified NE Arborist
Thank you very much for your help.
Have a blessed day!

6. Kathy
Thanks for all that you do Brenda – the
members (and I) appreciate it (even if
they don’t realize it).
And I won’t. 
Amy
You. Are. Amazing.
Thank you Brenda these will help, thank you
for your time.
David Hill ISA Board Certified Master Arborist MW-
0355BT
Thank you Brenda, all of you were very
helpful (Carol and Shirley) I really
appreciate it.
Mary Anne
Dear Brenda
Thank you very much for that,
appreciated.
Kind regards
Louise
It is amazing. The big difference.
Because of the effort and time of
Brenda, Cathy , Sheryl and Carol
Bruce White, Director of Information
Technology
All your efforts have made a big
difference. Thank you to all that dove in
and helped on cleaning this up.
Thank you Brenda for the coordination.
SS.
Ahh perfect, thank you very much
Brenda! Joe Quintero - Ascentium
Thank you. I have to tell you, you have
been very customer focused. Our
organization is very lucky to have you
on the staff!!
Larry Ryan, President
Ryan Lawn & Tree
I faxed back the few changes. Thanks.
Your team has great customer service.
Larry Ryan
We are going to join TCIA. Thanks for
your urging. It is time we finally step
into the big time with other tree care
companies. I will call in a few minutes
and give you my credit card. Larry
Ryan, President, RYAN LAWN &
TREE
Thanks Brenda I have sent this
information on to our faculty. Thanks
again for your help!!!
Wow thanks for the rapid response!
Thanks very much for the quick reply!
Mike Rook, CPCU
Wow, that was fast, thanks so much!
Jenny
I think it’s time to let this one go. You have
taken over admirably and you can still call
on me if you need to.
Mark Garvin
Chief Program Officer
Brenda,
So nice of you to send me this
information. You have definitely gone above
and beyond the call of duty on this request!
Thank you for your help. Sincerely, Jahn
Hultgren Florence SC
Very cool. Thanks again!
Tom Ingersoll, MCA
Thanks, Brenda, this looks great. Beth
You rock, thanks Brenda!
Amy Tetreault
Thank you so much Brenda.

7. Ellen Filley
Marketing Manager & CSR Wachtel
Wow! You are the best! Thank you so
much. I have a lot to digest with this. That
is good for now. Let me share with my
crews! If they gobble it up and want more,
then I will ask if we can get more… Thank
you again. And I look forward to meeting
you in June! Heather
Thank you SO very much – we really
appreciate it. Sorry about that!!! Sheryl –
Homer Tree
Brenda - what can I say? You are totally the
sweetest, kindest person around!!! Thank
you so much from the bottom of my heart!
Maybe some day we will meet and have
some fun!!! We so appreciate your kind
support - Thank you again, Sheila
Thank you for your incredibly fast
service! Cy
Wow!! Thanks
Mike Rook, CPCU
Well done. Thanks.
Sachin Mohan, Vice President
Corporate Relations & Marketing
THANK YOU!!! Sara – Town Branch
Tree KY
Thanks so much! Who is going to win the
Super Bowl? I like SF.
Mike Rook, CPCU
Hi Brenda,
Thank you, that wasn’t so painful, I did
exactly as you said and have made the
updates.
Thanks for your help!
Vat
Brenda,
I was trying to pay our membership
renewal through the website but hit a
snag. I finally just faxed it in.
Thanks for checking.
Donn
Thank you Brenda,
Sylvia
Brenda,
Thanks, this looks great. Use me
for the Accreditation contact; I
may not know much, but I keep the
papers.
Peter
Thanks! This looks good! And I will let
you know-might not be until next week
though. I’m pretty swamped.
Brenda,
I do use this email but I also have my own
personal so if there is problems you can
always use the following.
jhadgkiss@hotmail.com
Good speaking with you as well and Thank
you for all your help!
Talk to you soon.
Jamie
Brenda. Got your note & I understand
your instructions. I just left my office so
will re-enter later.
Thanks & have a wonderful weekend.
Juan
Thank you Brenda- this explains a lot!!
Have a great weekend
Tracie Bailey
Accounting
Brenda,
Thanks for the quick reply!

8. Oh Brenda you bring tears to my eyes
because of your kindness - you are indeed
very special. Thank you so very much and I
am doing the very best I can to make this
work. Blessings, Sheila
You are awesome – I will check this out this
week and get back to you….Tina Tresselt
You Rock! Queen of the Member
GiveAways 
I’m sorry – you DO make a VERY BIG
difference to our members. And, of
course I LOVE YOU! 
Brenda,
It was good to see you again at the PSNH
EHAP training.
Thanks for all your hard work putting it
together...
Thanks and best regards,
Yours in Trees,
Mark
Wonderful, Brenda
Thanks for letting me know, I appreciate it!
Paul
Brenda –
Thanks for everything!
Matthew
You’re awesome…thanks Brenda!!!
Charmaine - CMC
Hey Brenda, Thank you for the reminder.
I have attached our insurance certificate to
this email.
Thanks again and have a great weekend.
John
Charlie and Brenda…NICE JOB!! SS
Here is the insurance cert.
Thank you so much for all your help
Heather Brooks
Hi Brenda
You've been amazing. Thank you so
much for your help.
We are exploring flights to Baltimore so
hope to meet you!
Will fax insurance details to you on
Monday.
Have a great weekend
Best wishes
Linda
Thanks a Million!!
Design Tree Maintenance
Jonathan Rock - Office Manager
Hi Brenda,
Thank you so much for your help! I
have informed Wayne of the EXPO and
he may look into attending. Attached
please find the completed renewal.
Thanks again, Chanell
Perfect! Thank you SO SO SO much! Brandy
Hall
Thanks. You’re the best! 
Don Staruk
Thanks Brenda. I was able to secure my
reservation online. I appreciate your
help.Lee Gilman
Got it! Thank you Brenda!!!! Dan - Ross
Tree
You're THE Best!
Hi Brenda,
Thank you for the prompt reply. If you would
be so kind to send it to my attn. - (Darcy
Boyd)
McFarland Landscape Services
Philadelphia, PA 19144

9. Again, thank you, thank you, thank you.
I will just reset my password.
I appreciate all your help, and the
prompt responses I get from you. You
have been most helpful Denise
Dobson
Wow, I love you! you're so awesome!
I'll be in touch. Know anyone that wants
to take over half a tree service? lol,
doing this alone is killing me.
Take care & thanks again,
Jason
Hi Brenda,
Wow, you guys are fast. Great service
thanks!
Thanks again,
Chris
Brenda, Thanks for the info!
Dennis Ullom, President
Fantastic, thanks so much!!
Thanks so much, all good, will keep an
eye out for the renewal in August.
Have a lovely day.
Jacqueline Wills
I appreciate your prompt response.
Thank-you,
Rhonda Joy Rubin
thank you for your prompt response.we
are very excited to join,and once again
thank you. Lisa
It looks good!!!
Thanks Brenda.
R.J. Johnson
Thanks for the info……
Brenda,
I am impressed with your quick and
personal response. Thanks!
Thank you for the info on receiving the
Standards. I’ll also get the form for Zip
codes turned in. Thanks for sending it to
me.
Best regards,
Scott
Thanks for being an advocate for us!
~~Joslyn
I was able to get in…Thank you so much…
just pricing equipment checklists…Ami
You guys ROCK! :)
Thank you for all your help Brenda.
Julie Millard
Thanks so much for you assistance!!!
Jan
Thank you very much for all your help
Brenda. Have a wonderful day.
Thanks for the quick response and
assistance Brenda!
Thanks, Brenda. It works now.
Gregory S. Daniels
Brenda,
This is the last one and again I
have no clue who it is.
Thank you so much for helping with
this!!!!! Thanks again!!! Have a
great week!!!!-Brandy
Great work – and I agree we need to keep
selling our successes internally, good job.
Laurence Gration
Support from TCIA is Tremendous!
Thank you. Because of the deadline
imposed by the ETA, we need to
contest the ruling before Peter
returns. I will do that and chat it up
with Peter after he is well-rested.

10. I genuinely appreciate your attention
and effort to help.
Brenda - Fantastic! Thank you! It
worked and now I can get back to
documenting why we cannot pay our
H-2B workers at the $13.67 rate
mandated by the ETA’s
(Employment and Training
Administration) National Prevailing
Wage Center.
Thanks; send me a bill.
16 – I know I am getting old!!!
Got all the password info – so we are set
on our end; thanks for asking.
I received them today and wanted to thank
you so much for sending the labeled
envelops! Can you please do me one more
favor and either fax me 925-734-0769 or
email me the invoice – thanks so much for
all your help!
Thank you Brenda - …Well
thank you again and have a
great day! Warm Regards, Sheila
Brenda,
Thanks for your help.
www.maximumtreeservice.com
e mail maximumtreellc@aol.com
w.860-653-6444
f.860-653-6378
c 860-883-8058
Regards,
Doug
Thanks, Brenda. Have a great
weekend. Sukie
Thank you so much!
You have a great weekend also!
Janis Hittle
That would be excellent. I will discuss
with our management team and we'll see
if we can come up with a rough draft.
I'll forward that on to you so the lawyer
has something to go work from... If it
takes a while, we understand. We've
searched online for something like this
and haven't had much luck beyond
general terms and ownership clauses... I
think it would be a valuable asset to the
membership. Thanks!!! Sara
Good work keeping us all organized,
Brenda. Chainsaw maintenance is on
schedule for December.
Tchukki Andersen, BCMA
Your quick response to this matter is
greatly appreciated!!
Enjoy the Day!
Michael
Brenda,
These look great. Thank you so much for
your patience and attention to detail! I’m
sorry we were so difficult!
Thanks,
Brescia – Wright Tree
Brenda:
Thank you for your effort. This is a great
report and we will need to keep using it
in an on-going basis.
Thanks,
Bob Rouse, VP of Industry Standards &
Credentialing
Hi Brenda –
Thanks so much! I am so happy. It was
so nice of you to do that for me. I did
not intend for you to do that. I will
show the document to my Spanish
language employees and see what they
think. Would you please ask Brenda if
she could pass on the web site she used?
I found a couple but they only translated
into more formal Spanish and it does not
work to well with employees from
Mexico.

11. You are all so awesome out there. I love
you all. You are such a great help to
me. What would I do without you all?
Have a wonderful Easter holiday.
Erin 
Very nice gain for the month! Thanks
for your work in helping make it
happen!
David Lee
TCIA Membership Director
Thank you so much!
Tina Prudeaux
America Grading and Landclearing Inc.
Very nice! Way to go!
David Lee
TCIA Membership Director
You're awesome!
Mark Barselle
Ms. French,
Thank you for your prompt reply. We
had a feeling this was a false
"credential".
I appreciate your time and assistance.
Have a great day!
Take care,
Chris
Brenda, thank you very much for
your quick response. It is greatly
appreciated. K.
No, thank you! Every time I meet a member,
even briefly, I learn something that helps me
do my job better. For instance, Scott: We
learned about a competitor’s crane accident
that never made the news, and the hassles
of DOT compliance locally, for a small
company. Priceless!
- Peter
Excellent. Thank you, Brenda.
-Tom
This is awesome.  Thanks Brenda!
Amy Tetreault
Brenda,
Thanks again for the assistance . . .
this will definitely be helpful for
processing Mr. Hendrix's new ads.
Thank you. Mike contacted our agent
and we'll continue our conversations.
I appreciate your help.
Best,
Angelia
Thank you so much!
-Kimberly Oellerich
Thank You Brenda for your time on the
phone today.
I will call Gary tomorrow during office
hours.
Peace to you and yours,
Xavier
Great to see the positive net change!
Thanks for all your help with this!
David Lee
TCIA Membership Director
Thank you for responding so quickly, I
will get this taken care of. Courtney
I spoke to Brenda and she gave me a user
name and password plus she walked me
through the website. She was very helpful.
Look forward to working with TCIA and the
ArborMax program.
Sincerely,
Chris Tallcouch, CIC
Thanks so very much for the quick
response! Fran Lambert
Nice job……………..well done.
Mike Rook, CPCU

12. That's a good one, thanks.
Peter Gerstenberger
Thanks for the quick reply
Steve
Hi Brenda, Thanks for getting us on the
directory so quickly. I sent you the
wrong fax number. It should be 715-
373-0383.
Brenda,
Thanks. Bobbi got at least a couple of
hundred good names off this list. We
needed about 150 to fill out the Feb listing,
so this was great to get so fast.
Thank you!
Don Staruk
Thank you Brenda - best wishes
to you too for the new year!!!
Warm Regards, Sheila
Thanks for the quick response. It all
makes sense now. Thanks again for
looking into it.
Good morning Brenda,
The logo and company description look
great. I appreciate your help in making the
requested changes.
Have a great day!
Thank you.
Michelle
Hi Brenda,
Thanks SO much!
Happy New Year!
- Diana / Newbury Park Tree Service
Thank you for the prompt response
Brenda. Happy & Healthy New Year.
Ken & Chris – our login information is below
Christopher Tucker
Thank you soo much I appreciate all you
help today
Happy New Year
When you get a chance tomorrow can you
please call me I wanted to ask you about the
Winter management conference in the
Cayman Islands and what it all entails.
I can be reached at 3014041127
Thank you Kaliopi
Thank you for your help! Have a great
day!
Natasha
Thanks Brenda I have sent this
information on to our faculty. Thanks
again for your help!!! Ron
I suppose that would be the smartest thing
to do but I’ve just got so much on my plate
that if I don’t access it soon it may be
forgotten.
I will put a note to contact you after the
first of the year and we’ll do this out of next
year’s budget and perhaps get a few more
businesses on the list.
Thank you, good idea Clay – SherrillTree
Wow thanks for the rapid response!
Thanks, Ron
Thx for the quick reply. Can you
forward the speaker's info, if no notes
are available? Jeff
Thank you Brenda, I really appreciate
this!!!! I don't know what the heck I did...
Happy Holidays,
Jane
Brenda,
Thank you for taking this initiative. The
message is fine as is. Please send it along.
Thanks!
- Peter
Brenda,
Thank you so much. I do not think I
have ever dealt with a more
responsive company. Thank you.
Kevin O’Brien (atty for Asplundh)

13. Thanks Brenda
I knew you were the women that could
solve my problem.
Jim
Maturing Certified NE Arborist
Thanks – I LOVE my Brenda button! 
Kathleen Costello Graphic Designer
Hi Brenda,
Thank you very much for your help.
Kelley Eggleston
Thank you very much 
Staci – Mariposa
Brenda
Thank you! I appreciate the updated list!
Have a great day!
Brian Tunge
VP Marketing
General Agency Services, Inc.
This looks great, Brenda. Good job!
Tchukki Andersen, TCIA Staff
Arborist
Wonderful, thank you!
Peter Gerstenberger
Senior Advisor for Safety, Compliance &
Standards
Thank you for your help. I was
interested in joining because I own a tree
service and want to be able to help
customers with all questions they may
have about how to care for their trees. I
am also becoming part of a "tree city"
right here in our home town. I beleive
that by joining I am helping my self
along with many others. please keep me
informed on anything else I may need to
take care of or help with. Thanks again.
Randy Beckett
Thank you so much.
Cheers,
Jacqueline Wills
River City Tree Services Pty Ltd
Yes thanks Brenda this will work.
Diane Donovan
Thank you my dear!
Have a great day!!
Tina
Thank you!
You did an awesome job!!
I really enjoyed it and learned a lot from
it. Jan
Janice Borelli, Accounting Assistant
A/R
Dear Brenda,
That was fast! I appreciate the
professionalism.
Thanks again.
Best.
Arsen Margossian
ASCA Consulting & ISA Certified Arborist (#
WE-7233)
California Landscape and Tree Care
Contractor (# 874409)
California Licensed Pest Control Adviser( #
71429)
Bardez Landscape Services, Inc.
Dear Brenda,
You are very kind.
Thank you for your time and effort.
Have a wonderful day..!!
Best regards,
Dr. Martha Romero
Good work! (referring to SSP)
- Peter
Peter Gerstenberger
Great job Brenda!
Susan M. Scacchi, VP Business
Development & Finance
TCIA Tree Care Industry Association The
Voice of Tree Care

14. God job Brenda- Please see below in
RED
From: Diane Morgan
Sent: Thursday, July 29, 2010 11:53 AM
Subject: RE: EXPO Meeting Re: Member
Registration For New Members
Check and contract going out today.
Thanks for your help.
Phil McClurkin
Liberty Financial Group, Inc.
Thanks, Brenda. I appreciate the fast
response. Michael Evans, President
Thank You for such a quick response
Amy R. Barry
Thank you!
John Eisenhower
Integrity Tree Service, Inc.
Brenda,
Thank you for the warm welcome. Yes, I
did work for ValleyCrest in Phoenix. I
am sure that it is me in your system.
The physical address is 11030 W.
Carmelita circle Arizona City, AZ
85123. When I get back to the office
tonight I will fax a copy of my insurance
to you. I am waiting on the workmans
comp policy to arrive and when it does I
will send it to you as well.
Thank you
Samuel Stevenson
Thank you so much for your fast reply.
Gareth Coggan
Good morning Brenda,
Thank you for your quick response. And
thank you for correcting me on the tree care
company "numbers". I'll call you later this
morning to go over the ZIP search. I still
have your business card and phone number.
I have already heard back from Suzanne
and Don on the photos and advertising. I
have to say that your organization moves
fast!
Thanks again for all of your help.
Best regards,
Dan Gartland
Brenda,
The website profile page looks great,
thanks for taking care of that.
And thanks too for the contact in the
tree assessor work. I will definitely look
into their group.
All the best,
Faith Appelquist
Picturesque Landscape Solutions
Thanks Brenda – You’re such a team
playah! 
Kathleen Costello Graphic Designer
Got it!! Thanks!!
Mike Rook, CPCU
Good idea! A few edits are included below.
David Lee
TCIA Director of Membership
Great.
Thank you!
Mike Toth
Total Tree Care
Hi Brenda,
Thank you so much for getting back
to me so quickly.
Cat Mendez, Image Tree Service
Thanks Brenda,
We do receive them. I just hadn't
heard it called the Inner Circle.
Thanks for informing me.
Have a great day!
Rebecca Moran
Superior NW Tree & Shrub Care,
Inc.

15. Brenda:
Thank you so much for the timely response.
Thanks,
Sandy – Homer Tree
Other than those things it looks great!
Thanks,
Carrie
Thanks Brenda! Carrie (Scott’s Tree
Service)
Brenda, Thank you very much. You
saved my day and life. Someone had
thrown it away and my boss was looking
for it. Thanks, Thanks, Thanks - now I
can have a good evening. Same to you.
Cynthia
Thank you Brenda,
If possible, I need the page that say "The
results are in:" I faxed over a copy.
Hope you can help. Thanks Cynthia
Brenda,
Thanks so much for your fast response.
Greg Lukos
Operations Supervisor
Brenda,
Thanks for the quick turnaround.
Thanks for your support.
Thanks,
Jim Cuicchi
Ooh! Good to know. Thanks for the info!
Brooke (S & S Tree)
Brenda,
thank you for your help. I think we
are getting closer and we can make
something work.
Thanks
Matt
Brenda, thanks for everything. It
didn't let me do it online. I
tried! Maybe I didn't wait long
enough for you to change it?
Anyway, thanks for the receipt!
Joslyn Pollock
ARBOR SERVICES OF CT, INC.
Brenda,
Thank you for the very prompt reply. Is
the password the same as the
membership ID? I thought my ID was
111859 but in your renewal notice it was
ID 111858. Please let me know if my ID
is 111858 or 111859. Thank you.
Thanks and sorry for the trouble.
John C. Conger
Hi Brenda, Thank you for your work on our
TCIA website listing.
Thanks again! Erik G. Haupt, II
Good morning Brenda,
Thank you for responding so quickly.
Stacey Myers
Bartlett Tree Experts
Brenda,
Thank you very much for your help!
Kind Regards,
Eugene
THANKS!!!! You are the quickest!!
Mike Rook, CPCU
Thanks for you quick reply
and help..I'll be in touch.
Sunny
Funny I should ask! Thanks so much. The
magazines came today. What do I owe?
Thanks soooooooooo very much! I know the
guys & girls will love it!
Have a wonderful holiday!
Susan
You totally ROCK! Thank you so much for
doing this for us!
Barb Nall

16. many thanks Brenda.
Yours truly,
John P. MARTYN,
Thanks, Brenda.
Appreciate the honesty. Have a great
day.
Barbara
Barbara M. Montella
Proper Tree Care
That's so awesome! You ROCK! Thank
you very much. :)
Tchukki Andersen, TCIA Staff
Arborist
Thanks for your help!!
John Garavaglia
Brenda,
So nice of you to send me this
information. You have definitely gone above
and beyond the call of duty on this request!
Thank you for your help. Sincerely, Jahn
Hultgren Florence SC
Thank you! Hope to make it to
Pittsburgh as well.
Jeff Gillis, President
WellTree, Inc.
I don't have Brenda's email, but can you
please tell her thanks for the welcoming
hospitality?
If you are interested, we would be happy to
send you a sample of Tree Bandage to play
with.
Best regards,
Frank Yantek
Re: Reporter Giveaway below
You have taken over admirably and you can
still call on me if you need to.
Mark Garvin
Chief Program Officer
Tree Care Industry Association
Good morning Brenda 
I just wanted to thank you for all you’ve
done , so many people today just want to
do the minimum to get by and it is nice
to run into someone so willing to help
out! I spoke with Mel Hickey, and she
said you took great care of her/us. I am
hoping to get together enough spare
funds this weekend to pay for the
membership for my company, come
Monday when we fax in our stuff. My
CPR just ran out so I found a cpr site in
the net from the ASTI, they say it’s
OHSHA approved, do you have any
input? I also am hoping that if you can
still try and get in touch with Tim
Walsh, please give him my contact info
as I am going to the Maine Arborist
Association meeting next week
suggestion we have Him put on another
training for those who still need it.
Leo St Peter
Arbor Technologies
Ms. French,
Thank you very much for such prompt
response…
Herb White
Urban Forester/Arborist Operations
Manager
thanks Brenda, you are sweet...thank you
Phil
Thanks so much! You and your specialty
ROCK! If you ever have need of my
specialty (trees), please don’t hesitate to
call. 
Tchukki Andersen, TCIA Staff
Arborist
Brenda:
Thank you so much. This will be so helpful.
Thanks again,
Sandy Malik
Homer Tree

17. Thank You, I have it now. Thanks for your
help Scott Blankenship
That’s perfect! Awesome! Thanks so
much…….now the students won’t have to
go hungry or in the streets. You have saved
Student Career Days!
Tchukki Andersen, TCIA Staff
Arborist
You are so SWEET – thank you!
Cynthia Mills, CAE, CMC; President &
CEO
Thanks, Brenda. I tried to call, got the
voice-mail and figured that everyone had
gone home. It looks like you get to bail
me out again.
Carl Absher
Hi Brenda,
Sorry I didn't respond earlier to this. I
will see if Danielle can get somewhere
with her. I hear you spoke with Tina
Hanley this weekend. She speaks
highly of you! Thanks for your help.
Anything else I can help you with?
Anne Spencer
Avon District Manager #2411
Thanks! You’re the best!!! 
I owe you big time!
Karen
Brenda you are the best!!!
Sheryl Wells, Administrative
Assistant
Thank you for all your help!
Michael Papa
Tree Crew Supervisor
Rock Creek Park
Thanks, I appreciate your promptness.
Betty
Brenda, we are grateful and promise to
serve you and the TCIA well.
Have a wonderful weekend.
Thanks again for your kind help.
John C. Conger
Managing Director/Partner
Eydent International Insurance, LLC.
Thank you for all of your help Brenda.
Sarah
Sarah Masuzzo
Guardair Corporation
Hi Brenda, thank you for the prompt
reply, this info is very useful
Thank you very much and enjoy the
“last” summer weekend.
Scott – Good’s Tree Care
Thank you Brenda, I will forward these to the
brochure designer.
Have a great weekend!
Janet Lee Flint
Office Manager
Serpico Landscaping, Inc.
Great job of cross selling and using the book
by pitch by Brenda! Check out how this
sales pitch easily flows. We can all do this
with communications with members!
Diane M.
Hi Brenda,
Thank you so much for your
prompt reply. It was very
helpful.
Thanks
Susan
This morning I received an email with 7
leads generated out of the magazine for
CTSP. Seeing that two were from California
and one of those was from San Jose I
applied the rule of thumb for tree guys,
which is: Tree guys do not read and if they
do read, they do not comprehend. I told Irina
to call them and find out if it was the CTSP
workshop next week that caught their eye.
Sure enough, the company out of San Jose
wanted to send someone to the workshop,
and they were non-members. Between Irina
and Brenda, they were convinced to enroll in
CTSP, to pay to have the study guide
overnight shipped, to attend the workshop
and to become members.
Of course, we wait to do the happy dance
when we see the checks for membership

18. and workshop, but still… Way to go,
everyone!
Peter Gerstenberger, Senior Advisor for
Safety, Compliance & Standards
I do appreciate you and David Lee. I just
need a break from the bills for a while. Don
Samuelson
Okay, thanks Brenda.
I'm out of town right now, but
will get back to you Friday or
next week. Thanks, looking
forward to becoming a member!
Andy
Brenda
Thank you for your reply....I am
sending the form out in the AM.
–Jason
Thanks for the quick service.
Matthew Bratton
You bet I will Brenda. I’ve always lived life to
the fullest. Now it will have a little extra zip
on it. Thanks for everything, you seem like a
very sweet lady. Tim Allen….the ex-tree
man
Thanks, Brenda. And thank you for all
the back and forth emails. I appreciate
the follow up. Have a great week.
Betsy Meyers
Fleet Management Coordinator
Aerial Equipment, LLC
This is great! Thanks for your help.
~Marvaline
Brenda --
The web site was very helpful.
Thanks so much.
Marsha
> Dear Brenda,
thanks for the speedy response
to my E-mail,
Please could you Fax. me a copy
of the post trip inspection book
as you suggested, this would be
very helpful.
Regards,Mark merritt
Thank you so much. You are so quick. :)
Thank you,
Stephanie Castillo
T.L.C Environmental Services, LLC
Hi Brenda,
Thanks so much for your help. I really
appreciate it. I hate snail mail, so you’re
a life saver lol. This is very kind of you.
Burton Hustus
Thank you very much Brenda for your quick
response. I have reviewed the list and there
are several to remove. Cisneros, Haggard,
Kleiser, Lucas, MacPherson, Sidoff,
Webster, and Yori are all to remove. Please
correct the spelling for Alejandro
Altamirano.
Did you need current employees too? Is
there a cost associated with new employees
or to add old ones? I am still learning how a
lot of things work. I appreciate your help.
I am the Office Manager now and if that has
been the way Tom has done in the past to
have me as the contact person that is OK
with me. I am the one who is usually here
everyday and fields calls, etc.
Thanks again! Have a great week.
Erin :) North Valley Tree Service, CA
Brenda,
This is fantastic info. Thank you very, very
much!
Jackie Klindera – Autumn Tree
Ms. French,
Everything looks great. Have a
great week.
Thank you,
Stephanie C.
T.L.C Environmental Services, LLC
Brenda,
Here is our insurance and workmans
comp form. Thank you once again for all
of your help.
Hunter Nelson
Field-Operations Manager
Jeremiah's Tree Service
Hi Brenda,
Thanks for the fast turnaround.
Thanks,

19. Dan Coulthard
Chief Operating Officer
SafetyFirst Systems
Thank you Brenda!
I appreciate the quick response!
Thank you for your time.
Jackie Klindera
Administration Director
t: 847.980.4380
f: 847.574.7431
jackie.k@autumntree.com
Brenda – thank you so much – I really
needed your help!
Cynthia Mills, CAE, CMC; President & CEO
I don’t know what I’d do without you.
Any chance you can break this into Active
and Associates for me?
Cynthia Mills, CAE, CMC; President & CEO
Thanks for the speedy response!
Cynthia Mills, CAE, CMC; President & CEO
You are THE BEST!!! Thank you!
Cynthia Mills, CAE, CMC; President & CEO
Brenda, wow that is rather striking.
THANK YOU so much for your help, I
truly appreciate your effort. regards,
Keith
Thanks for the quick reply Brenda. I'm sure
that I'll see you guys again this year before
the EXPO. Enjoy the Spring!
Chris
This is perfect. Thank you so much
for the quick response.
Joy Wright-Office Adminstrator
I am really, really, really,
really, really very, very,
very, very, very sorry!
I promise not to jump to
conclusions again!!!
Please forgive me???
Please?
Thanks for not being angry with me
and for being so understanding
about it as I was out of line.
Karen You’re the best…the ABSOLUTE best!!!
Thanks for being my friend! Everyone needs
more friends like you!
Okay, now I’m crying!!!
Karen 
File this under – I KNEW I asked the right
person for help!!
THANK YOU for the fast turn around!
Cynthia
Thanks; you’re the greatest!
Tina Marie Tresselt - Vice
President Arborist Enterprises, Inc.
You're great, thanks Christian
Brenda,
Thanks for the prompt response. I hope that it
pleases our printer. :)
Randy Graboyes
Glass Tree Care & Spray Service, Inc.
hi brenda, the package of cabling
standards arrived here in germany in
excellent condition..thanks a million,
joe
Hi Brenda,
I was just testing the pages
making sure everything is
running. This is what I call a
"quick response" :)
Thank you
Edwin Blanco
Thanks Brenda. You’ve gone way above
my expectations. Please give Bob my cell
#. I’m available in the evenings too if that’s
more convenient.
Sincerely,
Bob Delbridge
www.404cuttree.com

20. cell 678-361-8187
Hi Brenda,
Thanks for your prompt help in getting
out my order today. The crew is looking
forward to trying out the new shirts.
Keep me posted on the quantity pricing
as you get the information. Have a great
week-end. P.S. I love the green ink in
your e mail. I may switch
to green ink myself.
-Ron Wallace, TreePro
You’re the best! Thanks!
Judy
Perfect! Thanks Brenda!
Allen Schneider
Thank YOU that works! Mat Burns
You’re the best!
Kathryn Aroian, MCA
Cedar Lawn Tree Service, Inc.
kathryn@cedarlawn.com
Brenda,
Very, Very, Very impressed that
you processed this so quickly!!!
Truely amazing, I would never of
expected it!
Thank you!!
In peace,
Jason P
Thank you very much! Those
files are perfect! I truly
appreciate your prompt response.
Have a blessed day.
Best regards,
>V<
*Gives you a high 5er*
Thanks,
Dave
Brenda
Thank you for the prompt response – all
info exactly what we need
Many thanks
Kat
Kudos to Dave & Brenda for their hard work
in particularly challenging times!
Cynthia
Hi Brenda,
Thanks for the quick reply!!
Our web address is
www.treeclimberstx.com
Let me know if you need any more
information.
Regards,
Lynne
Good Morning, Brenda:
Thanks for following up. I will tell Ben and
Tina hello. Thanks again for your help!
--Steve
Thank you for your prompt response, and
attention to our concerns!
Much appreciated,
Mark Spanner
Thank you – I am all set now!
Thanks again.
Jacquelyn A. Marthey
Margaret and I received our TCIA
membership cards today.
Very sturdy and professional-looking.
Much better than the ISA membership
cards.
It doesn’t get any better than this, Brenda –
and WELL DONE on recognizing that what
our members need most from us IS US!
The relationships they form with us are a
huge part of their commitment to staying
part of the community. You’re a good role
model for the staff!
Cynthia
Brenda,
I just wanted to thank you for your time
yesterday on the phone and for the
valuable material that was emailed. This
will help us “get organized” regarding
the safe operation of a tree care business
here in California, as well as, to
understand and comply with Cal/OSHA
requirements.

21. I believe we will be proceeding with
joining TCIA and I anticipate some of our
employees will be involved with
upcoming training events.
Please pass along my appreciation to
Peter as well.
Thank you
James H. Kirkland
Consultant to the Landscape Industry
Brenda – you’re so good to our people –
thank YOU!
As always, this goes to the Board.
CM
From: Brenda French
Sent: Wednesday, October 15, 2008 2:10
PM
To: Everyone in TCIA
Subject: FW: Certified NH Arborist
Again…Chris is really appreciative. I’ve
asked him if we could use this as a
testimonial. B
-----Original Message-----
From: Chris Girard
[mailto:CGirard@dot.state.nh.us]
Sent: Wednesday, October 15, 2008 1:58
PM
To: Brenda French
Subject: Certified NH Arborist
Hi Brenda,
I just received notice that I passed my NH
Certified Arborist exam and I wanted to say
thank you again to you and everyone down
at TCIA for helping me gather the necessary
study material and for being so helpful and
nice whenever I stop by.
Thanks again
Chris
Thanks Brenda. You saved my
bacon today!
Ellen Curran
Office Partner
Hartney Greymont, Inc.
That's exactly what I needed! Thanks
much!
(In case you're interested, the
number is 5.3%.)
Juliette
Juliette Cowall
Editor
Grand Gardens Magazine
Thanks for your speedy assistance!
From: Brenda French
[mailto:french@tcia.org]
Sent: Friday, September 26, 2008 12:09
PM
To: sfritz@arbormasters.com
Subject: RE: zip codes
Consider it done. B
-----Original Message-----
From: Steve Fritz
[mailto:sfritz@arbormasters.com]
Sent: Friday, September 26, 2008
1:04 PM
To: Brenda French
Subject: RE: zip codes
Looks great! The only difference I
saw was that Fort Worth is not listed
in service areas when you are on
that site. All other sites continue to
list all other branches including their
own.
-Steve
Hi Brenda,
I just wanted to thank you and everyone
from TCIA for an excellent workshop
yesterday. Tim, is a fantastic speaker and
really opened my eyes on the dangers of
working around electricity. As a matter of
fact he and I are supposed to work on a tree
job this sat. over some electrical primaries,
but due to the incoming rain, we may have
to postpone it .

22. I'll be swinging back down to TCIA
headquarters tomorrow to get more study
material. Like I told you before you guys are
really helping me built up my arboriculture
library.
Take Care
Chris
P.S. - I bought some more pens and pencils
so I won't have to bum your personal pen at
future workshops (ha-ha)!
Hi Brenda,
Thank you very much - this is great.
Laura Kittery
THANKS It worked!!!!!!
Carol
- - - - -
Hi Brenda,
I just wanted to thank you guys again for
all the help that you've given to me. I really
appreciate everything that TCIA does for our
industry and I'm proud to be part of your
membership.
I'll see you guys on the 24th for the EHAP
workshop.
Thanks again,
Chris
Thanks so much!!
Liesl Garner
I also wanted to thank all of your staff for
helping me setup to become a new member
last Fri. I stopped by pretty late in the
afternoon and everyone was very kind and
took the time to get the books and packages
together that I requested.
I'm proud to now say that my small company
is a TCIA member. Keep up the great work!
Thanks
Chris Girard
That looks great. Thanks Brenda! Dan
Braik
Thank you, Brenda – great timing – so
INCREDIBLY great for you to do this at 10
o’clock at night. Thanks for your dedication!
Cynthia Mills, CAE, CMC
President & CEO
You are THE BEST!
Cynthia Mills, CAE, CMC
Thank you so much!!!! Maria
Ditto again re: Debbie’s great work – and
thanks so much to Brenda for suggesting an
alternate location.
It’s so nice to have experiences at different
locations so that we stay fresh in our
thinking!
Cynthia Mills, CAE, CMC
President & CEO
Brenda; Fast work- thanks. Peter
Torres
Brenda - as always, you are prompt and
efficient - thank you.
Mark Barselle
Great!! Thanks for all your help!! Looking
forward to Milwaukee!!!
Best Regards, Keith Barr
Thanks so much! I hope all is well.
Eileen Rattiner
I just wanted to share that Brenda has been
working to bring back Community Tree &
Landscape since 6/2004. I just received
their reinstatement information (they
dropped in 2003). Even better news, they
went from an AM1 ($359) to AM5 ($1004).
Way to go Brenda! Keep up the great work
– you’re doing an excellent job!!!! Joe

23. Glad you had a great day! I really do
appreciate everything you do and your
ability to always keep your sense of humor.
See you tomorrow. Joe
Thanks for everything you do - you were the
best ever to have when I first came on board
- it was great to have a friendly face!
Kathleen Costello Graphic Designer
Thank you for your feedback Brenda!
Katie Sousa
Insight Direct, Inc.
Wow! Thanks for the quick
response!
Hank
Brenda - Your note made my day on Tues!
Thank you so much for your support -
Cynthia
Good morning, Brenda. It was
really nice to finally meet YOU
and other members of the TCIA
staff last night. Everyone
seems so professional yet laid-
back. Rubbing elbows with
fellow tree folks in such a
forum is always a bonus. My
brother, Brett, was amazed at
the "scope" TCIA represents and
demands - he's hooked. Look
forward to working with TCIA in
any way possible. See ya, and
thank you.
Mark Barselle
Thank you! And thanks for the quick
response! Yes, if we could get the
accreditation logo, we'd really appreciate it!!
thanks!
Claudia Gabaldon
Hello Brenda,
Thank you so much for your quick
reply.
At this point we may as well go
ahead with the .pdf version – as
allowed yearly.
Thanks again & have a great
weekend.
Regards,
Thanks again!!
Susan Lockhart
You are so sweet to respond!
Echo, echo - this kind of initiative is what is
going to allow us to move forward, Brenda!!!!
Well done!
Cynthia
Just wanted to pass along a big Thank
You from Sachin. He talked to me
yesterday to say how pleased he was
that you called the list of Sacramento
tree care companies to let them know
about TCI EXPO Spring. Thanks so
much for all your help!!!! We love you!
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~
Cathy Travis, Office Manager
AWESOME!!!!!!!!!!! I’m feeling a +++ coming
on!!! 
Well done,
BRENDA!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
You’re doing EXACTLY what we all need to
do to grow and build our impact.
Thank YOU,
Cynthia
You’re the best!
Thanks ever soooooooo much! We really
appreciate your help!
Karen 
Brenda,

24. Thank you SO much for being so willing to
help! Treating one lowly member with so
much personal care and concern, you are
doing yourselves proud in my eyes! Fiona
Hi Brenda,
Thank you very much for responding so
personally and quickly, I do appreciate it
immensely, especially as in the grand
scheme of things I'm but a tiny twig in the
big huge tree...Fiona
This is exactly the kind of analysis we
should be constantly doing. Well done!
Thank you so much!
Well done, Brenda - and thank you!
THANK YOU!!
New territory for us, so we need
to learn all we can.
Cynthia
Awwwwww…you’re so thoughtful!
You’re the best!
Thank you ever so much!
Karen 
Thanks for doing more than just your part
Mark Garvin - VP Public Policy & Communications
Tree Care Industry Association
Thank you very much, Brenda!
Cynthia Mills, CAE, CMC
Thanks for the quick response Brenda!
--
Elisa K Jones
Thanks so much! You have just done one
fantastic job on all of this!!
Me too - Brenda and thank YOU for being
someone I can count on to be enthusiastic!!
Cynthia
Sent via my BlackBerry.
thanks so much Brenda.
Matt
301-636-3500 x 710
Dear Brenda
I have to say that I am most
impressed with the speed and
quality of assistance that I have
received from you. I really
appreciate your help.
My telephone number is 07813
012118. This is a mobile
telephone number, but it does
not include the UK dialling code.
I should be free between 9am
and 5pm UK time. I’m sure you
will be ringing me closer to
5pm!
Kind regards
Peter Stopford
....to Brenda!!!!!!!!!!!
May the renewals flood in; may the new
members pour down from the heavens; may
all member calls be to thank you for the
wonderful job you do putting them first; and
may you find time to enjoy celebrating with
your family and friends!!
Have a WONDERFUL DAY!
You just made MY day! :) Cynthia Mills,
CAE, CMC
No bother! We got a card for Randy in
today's mail. Thank you!!
Thanks, Brenda. And thank you for all
the back and forth emails. I appreciate

25. the follow up. Have a great week. Betsy
Meyers
Fleet Management Coordinator
Aerial Equipment, LLC
Brenda, Thank you for your quick
response
Susan Johnson
Thank you so much for your help and for
teaching me. Cynthia
Thanks very much Brenda. It was nice
talking to you also.
Brenda,
Thanks for the quick response.
Thanks for your help. Chuck
Brenda,
I just wanted to say thanks again and if you
need anything else just give me a call or e-
mail. Please let me know the total for order
and an approximate ship time. Thank you,
Johannah
It does help! Thank you so much!
Natasha Weidig
Thank you very much Brenda! Have a
great day! Natasha Weidig
Thank you very much for that - have a good
weekend ... Priscilla
Hi Brenda,
Thanks for your assistance with these
things. You’re right it was a typo. Shawn’s
LTE# is 1204 and Jamie’s is 1205. Thanks
again, Bill
Thank you for the receipt and all your help
- Priscilla
Thank you for your help!
Thank You so much Brenda. Kevin
Brenda -
One of the things that I appreciate about you
is that you are so real. THAT'S one of your
best qualities. I'm so glad you've gotten to
see it - but more importantly, KNOW how
much you are a PART of it. Every single
interaction you have with the members that
promotes a new future with them is literally
MAKING it happen. You ARE the
transformation. I am so proud of you!!
Cynthia
Thank you Brenda
Have a great day! Nicole
To Brenda!!!!!!
I can't see how many years
standing here waiting for the
shuttle, but I know it's been
long enough that we can't
remember life before you!!
Thank you for being such a great
champion for our members first
regardless of what we are
talking about. You always know
where the information is and how
to help them and us.
Here's to many more!!
Brenda
Our members are very lucky to
have you
Hi Brenda,
Thanks for the very quick
response!
Mike is in the process of
developing a new logo, and will
send it to you when its done.
Regards,
Hank
Thank you! I received both emails.
--
Nipa Neuhaus

26. Thank you for sharing this - it all goes into
"hearing from our members" for the Board.
Cynthia Mills, CAE, CMC
This is great!
Thank you very much!
Angela
Appreciate your response.
Many thanks again.
Helen B. Reilly
Hi Brenda,
Thanks for the quick work on
this one.
Thanks Brenda, I appreciate the help. I
will be trying to grow my business so I
will take advantage of resources at TCIA
quite a bit more this year.
Sean
Nice work and thank you!
Cynthia
Yes, we can go with it as is for now. Thanks
for being so responsive!
Cynthia Mills, CAE, CMC
You do a TERRIFIC job of advocating for
our members - I count on you for that - and
you're a great communicator within the
office, keeping us abreast of what needs to
be known. Thank you SO much!
Cynthia Mills, CAE, CMC
Thank you so much for being a great consumer
advocate!
Dear Brenda,
Thanks so much for your reply, I appreciate
hearing back from you.
~Joslyn
Arbor Services of CT, Inc.
Perfect. I appreciate your help.
adam
Adam Minakowski
Looks great. Thanks Brenda (Bob
Delbridge)
That’s good, thanks very much for all your
assistance.
Sue (Webster-Ingersoll)
As I recall speaking with you I remember
you are very kind and helpful and I enjoyed
talking with you. So, I hope you can help us
with this by passing it along so that the
person in charge knows that Steve and Jon
are not able to attend. May I also ask that if
you pray - please pray for our baby, Mary
Rose, that our daughter may be able to hold
her before she dies. That is her only wish. I
have people all over the country praying.
This is the most heart wrenching time of our
lives.
Thank you so much Ms. French for your
help.
Sincerely,
Sheila Courchaine
Angel Oak Tree Care, Inc.
Thanks for the quick answer to my problem.
Barb
You’re the best!
I have attached a file that was sent to me; if
it’s not what you’re looking for the ad you
have now will work.
Thank you and have a wonderful holiday!!
Anna J. Stella, Community
Relations
Hi Brenda,
Email would be great! Thanks for the quick
response. I am correct to assume that we
need to re-do all of the other profile

27. information, even if some has not
changed???
Susan
Hey Brenda,
It was a pleasure meeting with you at the
conference on Thursday and Friday. What a
great show and our employees found the
classes very informative. I did receive your
message and you can send the business kit
to my home:
Michele Aronica
37 Mary Pitkin Path
Shoreham, NY 11786
Thank you for all your help!
Michele
Thanks for your quick response.
Yes I did receive the
Fertilization
standard.
Brenda,
Thanks for your help today. It was a real
pleasure to talk to you! Thanks for having a
good attitude and pleasant disposition.
Sincerely,
Jonathan Zundel
Zundel Tree Service
Hi Brenda:
It was a pleasure speaking with you this
morning.
Thank you for emailing me the information
below.
If I need additional assistance I will contact
you.
Bob Young
Sales & Marketing Manager
D & B Tree Service, Inc.
35 Federal Ave.
Quincy, MA 02169
P 617-471-4777 x 30
Thanks Brenda I appreciate it very
much. I hope Mr. Lee can be just as
generous as you have been in the
past.
Jim (Keepers, NE Arb. Assoc)
Maggie Shoenfeld
Great! That was quick!
Brenda, Thank you, Thank you!
Anne Baldwin
Dear Brenda:
It was nice talking to you today,
everyone is always so friendly. As per
our conversation we would like to be
added to the Emergency List (Dittman
Tree)
Good afternoon Brenda
Thank you for your swift response. The
address is indeed correct. When was the
Holiday Card sent?
It is important that I sort this out.
Many thanks
James (Thompson Estates UK)
Thanks for your help Brenda. I will be
sending the application out next week.
Have a great weekend,
Michael Hamelmann
I always like good news! Brenda, Ariel and
Joe THANK YOU!!!!!!!!!!!!!!!!
Tim Harris
This is great. I am particularly impressed
with the big swing from 04 to 05. Thank you
to all the staff for working so hard at
achieving your goals.
Sincerely,
Tom Golon

28. Thank you so much. And boy, was
that quick!
Hi, Brenda
Thank you for your quick reply, which was
about what I expected. I knew of you only
as a tree care company organization, and
didn’t expect much else.
Perhaps, though, you could help me in my
tree care work by either or both of two ways:
a) tell me what trade
magazines/journals exist for our
industry, and
b) tell me what other professional tree
care organizations exist, esp. those
that include individuals in their
mission.
Thanks, again, Brenda.
Steve Furlong
Brenda,
Thanks so very much. I would appreciate
some kind of information sent to me of what
the TCIA members can have so I can be of
more help to my husband and his company.
Thanks for all your information and
assistance!!!
Maureen
Brenda,
Thank you so much for your help. Here are
the zip codes that need to have our San
Mateo office associated to them.
Arborwell
Thanks Brenda! That’s terrific that we don’t
need to pay again and I appreciate that you
added the two new zips. Thanks also for the
logo image file. I’ll put it on the website
today. Cindy
Brenda,
Thank you so much for bringing that to our
attention, I will forward it to the appropriate
department for updating. Great! Thank you
for your assistance.
Paula Yeager Perez
Thanks to Brenda and her committee for all
the hard work that went into making our
Christmas party special and fun. You did a
great job.
Penny