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HOW TO DESIGN A LOCAL
LISTING STRATEGY FOR
ANY BUSINESS
NICK NEELS | SEARCHCON 2018
WHAT IS A LOCAL LISTING?
#SearchCon @nickneels
NAP + WC
•Name
•Address
•Phone
•Website
•Categories
#SearchCon @nickneels
DISPLAY CRITICAL BUSINESS INFO ONLINE
#SearchCon @nickneels
REPRESENT THE BUSINESS
#SearchCon @nickneels
MORE THAN JUST GOOGLE
#SearchCon @nickneels
WHY DO LOCAL LISTINGS MATTER?
#SearchCon @nickneels
PREMIUM SERP REAL ESTATE
#SearchCon @nickneels
LOCAL & NEAR ME SEARCH GROWTH
#SearchCon @nickneels
• Google search interest in "near
me" has increased 34X since
2011
• 50% of consumers will visit a
store within one day of a local
search on their smartphone
• 18% of local smartphone
searches led to a purchase
within one day
LOCAL SEARCHES KEEP INCREASING
#SearchCon
•“near me” searches increased 35% since
2016
FREE/CHEAP TO MANAGE
#SearchCon @nickneels
CONTROL CONSUMER FACING DATA
#SearchCon @nickneels
CONTROL YOUR BRAND IMAGE
#SearchCon @nickneels
REVIEWS INFLUENCE CONSUMERS
#SearchCon @nickneels
• 85% of consumers trust online reviews
as much as personal
recommendations
• In 2017, 68% of US consumers said
that positive reviews made them more
likely to use a business
• Reading negative reviews makes 40%
of consumers not want to use a
local business
GREAT BACKLINKS, EASILY CREATED
#SearchCon @nickneels
LOCAL LISTINGS DRIVE BUSINESS
#SearchCon @nickneels
IMPRESSIONS
173 million
DRIVING
DIRECTIONS
605,000
IN-STORE
PURCHASES
175,000
AVG. PURCHASE
PRICE
$56.78
IN-STORE
REVENUE
$9.7 million
HEALTHCARE
+56% Ranking
+67% Accuracy
RESTAURANTS
+25% Ranking
+11% Accuracy
TRAVEL &
HOSPITALITY
+19% Ranking
+11% Accuracy
INSURANCE &
FINANCIAL
+25% Ranking
+26% Accuracy
TELECOMM
+26% Ranking
+43% Accuracy
RETAIL
+20% Ranking
+19% Accuracy
EDUCATION
+23% Ranking
+10% Accuracy
WHAT’S THE HOOK?
#SearchCon @nickneels
YOU HAVE TO DO SOME WORK
#SearchCon @nickneels
WHERE DO I START?
#SearchCon @nickneels
Hi-de-ho neighbor! I’m reminded of what the
Chinese philosopher Zhuangzi said:
“You cannot speak of the ocean to a well frog,
you cannot speak of ice to a summer insect.”
…
#SearchCon @nickneels
Leverage data.
DATA-DRIVEN OPTIMIZATIONS
#SearchCon @nickneels
Local Listing
Management48%
Local SEO28%
Local Social8%
*Moz Local Search Ranking Factors
Location of
Business & User
16%
AT THE END OF THE DAY
#SearchCon @nickneels
The foundation of ranking well in local
search results begins with accurate and
optimized local business listings.
MEASURE TWICE, CUT ONCE
#SearchCon @nickneels
•Prepare
•Execute
•Measure
•…but first…
A WORD FROM OUR SPONSORS
#SearchCon @nickneels
WHY DO LOCAL LISTINGS MATTER?
#SearchCon @nickneels
85-95% of
Local Listing
Traffic
83% of US
Mobile
Searches
1B Downloads
per Year
1.6B Monthly
Users
1.5B Monthly
Mobile Users
#1 App
(users)
5-15% of
Local Listing
Traffic
6% of US
Mobile
Searches
Default for
Windows
800M
Devices
Worldwide
3X iOS Usage
Over Google
Maps
5B Requests
per Week
Sources:
http://newsroom.fb.com/company-info/
http://www.nielsen.com/us/en/insights/news
/2015/tops-of-2015-digital.html
http://gs.statcounter.com/#mobile+tablet-
search_engine-US-monthly-201308-201408
http://www.betaboston.com/news/2015/12/
07/apple-maps-once-a-laughingstock-now-
dominates-iphones/
WHITESPARK: CITATIONS BY CATEGORY
#SearchCon @nickneels
MOZ: CITATIONS BY CATEGORY
#SearchCon @nickneels
WHITESPARK: LOCAL SEARCH ECOSYSTEM
#SearchCon @nickneels
GOOGLE MANUAL SEARCH: PAGE 1
#SearchCon @nickneels
GOOGLE MANUAL SEARCH: PAGE 2
#SearchCon @nickneels
GOOGLE MANUAL SEARCH
#SearchCon @nickneels
MANUAL COMPETITIVE RESEARCH
#SearchCon @nickneels
MORE POWER
#SearchCon @nickneels
AUTOMATED COMPETITIVE RESEARCH
#SearchCon @nickneels
KEEP YOUR EAR TO THE GROUND
#SearchCon @nickneels
•As consumer’s search habits continue to
fragment and new technologies are
released, new potential partners
immerge. Data ProvidersDirectories Review Sites WearablesSocial NetworksIn-Dash NavMaps & GPSSearch Engines Mobile Apps
Google Maps
Apple Maps
Facebook Places
TripAdvisor
CitySearch
Yellowpages
Superpages
AllMenus
Google Maps
Bing Maps
Apple Maps
Nokia/NAVTEQ
Facebook Places
Yelp
Google
Zagat
TomTom
Garmin
Toyota
Chrysler
Factual
Wolphram|Alpha
DMTI Spatial
LSSI
Facebook
Foursquare
Google+
Pinterest
Apple Watch
Android Wear
Google Glass
Pebble Time
Google
Bing
Facebook
Ask
RANK DIRECTORIES FOR BEGINNERS
#SearchCon @nickneels
•Big 4: Google,
Apple, Facebook,
Bing
•Manual searches
•Bridge the gap
with competitors
•Free v Paid
RANK DIRECTORIES FOR PROS
#SearchCon @nickneels
•“Site:” search for
size of directory
•Estimated site
traffic
•Domain authority
•National v Niche
citations/links
RANK DIRECTORIES FOR PROS
#SearchCon @nickneels
Google Site: Search Similar Web Search
site:http://www.pinterest.com/ https://www.similarweb.com/website/http://www.pinterest.com/
site:http://www.hipaaspace.com/ https://www.similarweb.com/website/http://www.hipaaspace.com/
site:http://www.dexknows.com/ https://www.similarweb.com/website/http://www.dexknows.com/
site:http://www.healthpocket.com/ https://www.similarweb.com/website/http://www.healthpocket.com/
site:http://big-map.net/ https://www.similarweb.com/website/http://big-map.net/
site:http://www.cudoctors.com/ https://www.similarweb.com/website/http://www.cudoctors.com/
site:http://www.findurgentcare.com/ https://www.similarweb.com/website/http://www.findurgentcare.com/
Domain Moz DA Site Size Site Traffic
http://www.pinterest.com/ 93 39,900,000 957,000,000
http://www.hipaaspace.com/ 87 5,710,000 645,000
http://www.dexknows.com/ 80 3,270,000 1,130,000
http://www.healthpocket.com/ 80 170,000 109,000
http://big-map.net/ 100 104,000 -
http://www.cudoctors.com/ 100 3,500 -
http://www.findurgentcare.com/ 94 1,040 -
MEASURE TWICE, CUT ONCE
#SearchCon @nickneels
THINK THROUGH YOUR BUSINESS NAME
#SearchCon @nickneels
CONFIRM HISTORICAL & CURRENT NAP
#SearchCon @nickneels
HOURS, HOLIDAYS & TAGGED LINKS
#SearchCon @nickneels
APPEALING BUSINESS DESCRIPTION
#SearchCon @nickneels
ENTICING PHOTOS, SEO’D FILE NAME
#SearchCon @nickneels
MAKE YOUR CONTENT ROBUST
#SearchCon @nickneels
THE NEW SERVICES OFFERED SECTION
#SearchCon @nickneels
SERVICES OFFERED = STRUCTURED DATA
#SearchCon @nickneels
MEASUREMENT TOOLS
#SearchCon @nickneels
MEASUREMENT TOOLS
#SearchCon @nickneels
•Does everybody know what time it is?
LOCAL RANK TRACKERS
#SearchCon @nickneels
LOCAL RANK TRACKERS
#SearchCon @nickneels
GOOGLE ANALYTICS CUSTOM CHANNEL
#SearchCon @nickneels
GOOGLE ANALYTICS CUSTOM CHANNEL
#SearchCon @nickneels
TIME TO BUILD, TRACK YOUR PROGRESS
#SearchCon @nickneels
Domain Moz DA Site Size Site Traffic Notes
http://www.pinterest.com/ 93 39,900,000 957,000,000 N/A
http://www.hipaaspace.com/ 87 5,710,000 645,000 Built on 4/1, published 4/11
http://www.dexknows.com/ 80 3,270,000 1,130,000 Built on 3/1, email verified, published 3/2
http://www.healthpocket.com/ 80 170,000 109,000 $$$
http://big-map.net/ 100 104,000 -
http://www.cudoctors.com/ 100 3,500 -
http://www.findurgentcare.com/ 94 1,040 -
AUTOMATE BUILDING & REPORTING
#SearchCon @nickneels
EVEN MORE POWER?!?!
#SearchCon @nickneels
REVIEW MANAGEMENT
#SearchCon @nickneels
GOOGLE Q&A FEATURE
#SearchCon @nickneels
GOOGLE LIVE CHAT
#SearchCon @nickneels
GOOGLE LIVE CHAT
#SearchCon @nickneels
LOCAL SEARCH HALL OF FAME
#SearchCon @nickneels
Universal Search: May 2007
Blend results of “vertical” search
search engines
Artificial Intelligence & Machine Learning
Mobile-First Index (Fall 2017)
AI and machine learning power voice search and
conversion opportunities. Location-level attributes are
required to be in consumer’s consideration set. Google will
crawl the web from a mobile browser rather than the
traditional desktop perspective.
Venice: Feb 2012
Localize organic results
Starting with the Pigeon update in mid-2014, followed by the famous
Mobilegeddon update in early 2015, Google’s algorithms have merged,
becoming a combination of the best ranking factors from local listings and
local websites.
To win in local search today, both local listing and traditional SEO ranking
factors must be targeted and monitored in unison.
Google’s Algorithm Merge
Local Carousel: June 2013
Promote local listings and
imagery to top of SERP
Hummingbird: Aug 2013
Increase the understanding of
meaning behind queries
Penguin: Apr 2012
De-rank sites with spammy
link profiles
Panda: Feb 2011
De-rank sites with low-
quality content
Possum: Sept 2016
Deliver diverse local results
based on searcher location.
Mobilegeddon: Apr 2015
Give mobile-friendly
pages a ranking boost
in mobile SERPs
RankBrain: Oct 2015
Deliver better results
based on relevance and
machine learning.
Snack Pack: Aug 2015
“Three-pack” local results
mirror desktop and mobile
Pigeon: July 2014
Provide high quality, relevant
local search results
IMPROVE YOUR LOCAL PAGES
#SearchCon @nickneels
IMPROVE YOUR LOCAL PAGES
#SearchCon @nickneels
IMPROVE YOUR LOCAL PAGES
#SearchCon @nickneels
IMPROVE YOUR LOCAL PAGES
#SearchCon @nickneels
SUCCESS GUARANTEED!
#SearchCon @nickneels
#SearchCon @nickneels
AT THE END OF THE DAY
#SearchCon @nickneels
The foundation of
ranking well in local
search results
begins with accurate
and optimized local
business listings.
QUESTIONS?
HOW TO DESIGN A LOCAL
LISTING STRATEGY FOR
ANY BUSINESS
NICK NEELS | SEARCHCON 2018

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How to Design a Local Listing Strategy for Any Business

  • 1. HOW TO DESIGN A LOCAL LISTING STRATEGY FOR ANY BUSINESS NICK NEELS | SEARCHCON 2018
  • 2. WHAT IS A LOCAL LISTING? #SearchCon @nickneels
  • 4. DISPLAY CRITICAL BUSINESS INFO ONLINE #SearchCon @nickneels
  • 6. MORE THAN JUST GOOGLE #SearchCon @nickneels
  • 7. WHY DO LOCAL LISTINGS MATTER? #SearchCon @nickneels
  • 8. PREMIUM SERP REAL ESTATE #SearchCon @nickneels
  • 9. LOCAL & NEAR ME SEARCH GROWTH #SearchCon @nickneels • Google search interest in "near me" has increased 34X since 2011 • 50% of consumers will visit a store within one day of a local search on their smartphone • 18% of local smartphone searches led to a purchase within one day
  • 10. LOCAL SEARCHES KEEP INCREASING #SearchCon •“near me” searches increased 35% since 2016
  • 12. CONTROL CONSUMER FACING DATA #SearchCon @nickneels
  • 13. CONTROL YOUR BRAND IMAGE #SearchCon @nickneels
  • 14. REVIEWS INFLUENCE CONSUMERS #SearchCon @nickneels • 85% of consumers trust online reviews as much as personal recommendations • In 2017, 68% of US consumers said that positive reviews made them more likely to use a business • Reading negative reviews makes 40% of consumers not want to use a local business
  • 15. GREAT BACKLINKS, EASILY CREATED #SearchCon @nickneels
  • 16. LOCAL LISTINGS DRIVE BUSINESS #SearchCon @nickneels IMPRESSIONS 173 million DRIVING DIRECTIONS 605,000 IN-STORE PURCHASES 175,000 AVG. PURCHASE PRICE $56.78 IN-STORE REVENUE $9.7 million HEALTHCARE +56% Ranking +67% Accuracy RESTAURANTS +25% Ranking +11% Accuracy TRAVEL & HOSPITALITY +19% Ranking +11% Accuracy INSURANCE & FINANCIAL +25% Ranking +26% Accuracy TELECOMM +26% Ranking +43% Accuracy RETAIL +20% Ranking +19% Accuracy EDUCATION +23% Ranking +10% Accuracy
  • 18. YOU HAVE TO DO SOME WORK #SearchCon @nickneels
  • 19. WHERE DO I START? #SearchCon @nickneels
  • 20. Hi-de-ho neighbor! I’m reminded of what the Chinese philosopher Zhuangzi said: “You cannot speak of the ocean to a well frog, you cannot speak of ice to a summer insect.”
  • 23. DATA-DRIVEN OPTIMIZATIONS #SearchCon @nickneels Local Listing Management48% Local SEO28% Local Social8% *Moz Local Search Ranking Factors Location of Business & User 16%
  • 24. AT THE END OF THE DAY #SearchCon @nickneels The foundation of ranking well in local search results begins with accurate and optimized local business listings.
  • 25. MEASURE TWICE, CUT ONCE #SearchCon @nickneels •Prepare •Execute •Measure •…but first…
  • 26. A WORD FROM OUR SPONSORS #SearchCon @nickneels
  • 27. WHY DO LOCAL LISTINGS MATTER? #SearchCon @nickneels 85-95% of Local Listing Traffic 83% of US Mobile Searches 1B Downloads per Year 1.6B Monthly Users 1.5B Monthly Mobile Users #1 App (users) 5-15% of Local Listing Traffic 6% of US Mobile Searches Default for Windows 800M Devices Worldwide 3X iOS Usage Over Google Maps 5B Requests per Week Sources: http://newsroom.fb.com/company-info/ http://www.nielsen.com/us/en/insights/news /2015/tops-of-2015-digital.html http://gs.statcounter.com/#mobile+tablet- search_engine-US-monthly-201308-201408 http://www.betaboston.com/news/2015/12/ 07/apple-maps-once-a-laughingstock-now- dominates-iphones/
  • 28. WHITESPARK: CITATIONS BY CATEGORY #SearchCon @nickneels
  • 29. MOZ: CITATIONS BY CATEGORY #SearchCon @nickneels
  • 30. WHITESPARK: LOCAL SEARCH ECOSYSTEM #SearchCon @nickneels
  • 31. GOOGLE MANUAL SEARCH: PAGE 1 #SearchCon @nickneels
  • 32. GOOGLE MANUAL SEARCH: PAGE 2 #SearchCon @nickneels
  • 37. KEEP YOUR EAR TO THE GROUND #SearchCon @nickneels •As consumer’s search habits continue to fragment and new technologies are released, new potential partners immerge. Data ProvidersDirectories Review Sites WearablesSocial NetworksIn-Dash NavMaps & GPSSearch Engines Mobile Apps Google Maps Apple Maps Facebook Places TripAdvisor CitySearch Yellowpages Superpages AllMenus Google Maps Bing Maps Apple Maps Nokia/NAVTEQ Facebook Places Yelp Google Zagat TomTom Garmin Toyota Chrysler Factual Wolphram|Alpha DMTI Spatial LSSI Facebook Foursquare Google+ Pinterest Apple Watch Android Wear Google Glass Pebble Time Google Bing Facebook Ask
  • 38. RANK DIRECTORIES FOR BEGINNERS #SearchCon @nickneels •Big 4: Google, Apple, Facebook, Bing •Manual searches •Bridge the gap with competitors •Free v Paid
  • 39. RANK DIRECTORIES FOR PROS #SearchCon @nickneels •“Site:” search for size of directory •Estimated site traffic •Domain authority •National v Niche citations/links
  • 40. RANK DIRECTORIES FOR PROS #SearchCon @nickneels Google Site: Search Similar Web Search site:http://www.pinterest.com/ https://www.similarweb.com/website/http://www.pinterest.com/ site:http://www.hipaaspace.com/ https://www.similarweb.com/website/http://www.hipaaspace.com/ site:http://www.dexknows.com/ https://www.similarweb.com/website/http://www.dexknows.com/ site:http://www.healthpocket.com/ https://www.similarweb.com/website/http://www.healthpocket.com/ site:http://big-map.net/ https://www.similarweb.com/website/http://big-map.net/ site:http://www.cudoctors.com/ https://www.similarweb.com/website/http://www.cudoctors.com/ site:http://www.findurgentcare.com/ https://www.similarweb.com/website/http://www.findurgentcare.com/ Domain Moz DA Site Size Site Traffic http://www.pinterest.com/ 93 39,900,000 957,000,000 http://www.hipaaspace.com/ 87 5,710,000 645,000 http://www.dexknows.com/ 80 3,270,000 1,130,000 http://www.healthpocket.com/ 80 170,000 109,000 http://big-map.net/ 100 104,000 - http://www.cudoctors.com/ 100 3,500 - http://www.findurgentcare.com/ 94 1,040 -
  • 41. MEASURE TWICE, CUT ONCE #SearchCon @nickneels
  • 42. THINK THROUGH YOUR BUSINESS NAME #SearchCon @nickneels
  • 43. CONFIRM HISTORICAL & CURRENT NAP #SearchCon @nickneels
  • 44. HOURS, HOLIDAYS & TAGGED LINKS #SearchCon @nickneels
  • 46. ENTICING PHOTOS, SEO’D FILE NAME #SearchCon @nickneels
  • 47. MAKE YOUR CONTENT ROBUST #SearchCon @nickneels
  • 48. THE NEW SERVICES OFFERED SECTION #SearchCon @nickneels
  • 49. SERVICES OFFERED = STRUCTURED DATA #SearchCon @nickneels
  • 51. MEASUREMENT TOOLS #SearchCon @nickneels •Does everybody know what time it is?
  • 52.
  • 55. GOOGLE ANALYTICS CUSTOM CHANNEL #SearchCon @nickneels
  • 56. GOOGLE ANALYTICS CUSTOM CHANNEL #SearchCon @nickneels
  • 57. TIME TO BUILD, TRACK YOUR PROGRESS #SearchCon @nickneels Domain Moz DA Site Size Site Traffic Notes http://www.pinterest.com/ 93 39,900,000 957,000,000 N/A http://www.hipaaspace.com/ 87 5,710,000 645,000 Built on 4/1, published 4/11 http://www.dexknows.com/ 80 3,270,000 1,130,000 Built on 3/1, email verified, published 3/2 http://www.healthpocket.com/ 80 170,000 109,000 $$$ http://big-map.net/ 100 104,000 - http://www.cudoctors.com/ 100 3,500 - http://www.findurgentcare.com/ 94 1,040 -
  • 58. AUTOMATE BUILDING & REPORTING #SearchCon @nickneels
  • 64. LOCAL SEARCH HALL OF FAME #SearchCon @nickneels
  • 65. Universal Search: May 2007 Blend results of “vertical” search search engines Artificial Intelligence & Machine Learning Mobile-First Index (Fall 2017) AI and machine learning power voice search and conversion opportunities. Location-level attributes are required to be in consumer’s consideration set. Google will crawl the web from a mobile browser rather than the traditional desktop perspective. Venice: Feb 2012 Localize organic results Starting with the Pigeon update in mid-2014, followed by the famous Mobilegeddon update in early 2015, Google’s algorithms have merged, becoming a combination of the best ranking factors from local listings and local websites. To win in local search today, both local listing and traditional SEO ranking factors must be targeted and monitored in unison. Google’s Algorithm Merge Local Carousel: June 2013 Promote local listings and imagery to top of SERP Hummingbird: Aug 2013 Increase the understanding of meaning behind queries Penguin: Apr 2012 De-rank sites with spammy link profiles Panda: Feb 2011 De-rank sites with low- quality content Possum: Sept 2016 Deliver diverse local results based on searcher location. Mobilegeddon: Apr 2015 Give mobile-friendly pages a ranking boost in mobile SERPs RankBrain: Oct 2015 Deliver better results based on relevance and machine learning. Snack Pack: Aug 2015 “Three-pack” local results mirror desktop and mobile Pigeon: July 2014 Provide high quality, relevant local search results
  • 66. IMPROVE YOUR LOCAL PAGES #SearchCon @nickneels
  • 67. IMPROVE YOUR LOCAL PAGES #SearchCon @nickneels
  • 68. IMPROVE YOUR LOCAL PAGES #SearchCon @nickneels
  • 69. IMPROVE YOUR LOCAL PAGES #SearchCon @nickneels
  • 72. AT THE END OF THE DAY #SearchCon @nickneels The foundation of ranking well in local search results begins with accurate and optimized local business listings.
  • 74. HOW TO DESIGN A LOCAL LISTING STRATEGY FOR ANY BUSINESS NICK NEELS | SEARCHCON 2018