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http://1drv.ms/1bMku
Wj
 Christine.Anderson@isoshousing.co.uk
Optevia

About
Optevia

250 Microsoft
Dynamics
CRM projects

Key
Microsoft
Partner

Public/
Private Cloud
and On
Premise
Optevia

About
Optevia

250 Microsoft
Dynamics
CRM projects

Key
Microsoft
Partner

Public/
Private Cloud
and On
Premise

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Do you feel this incident is associated with your 3
faith, nationality, ethnicity sexuality, gender or
disability
0

Yes

Do you think the current incident is linked to
previous incidents?

2

Yes

0

No

Have you informed any other agencies about
what has happened – if yes who and are you
happy for us to discuss this with them?

1

No

0

Yes

Do you have any family or friends to support
you?

3

Complainant lives alone and is isolated

3

Complainant is isolated from people who can
offer support

1

Complainant has a few people to draw on for
support

0

Complainant has a close network of people to
draw on for support

No
Optevia

About
Optevia

250 Microsoft
Dynamics
CRM projects

Key
Microsoft
Partner

Public/
Private Cloud
and On
Premise
Optevia

About
Optevia

250 Microsoft
Dynamics
CRM projects

Key
Microsoft
Partner

Public/
Private Cloud
and On
Premise
Optevia

About
Optevia

250 Microsoft
Dynamics
CRM projects

Key
Microsoft
Partner

Public/
Private Cloud
and On
Premise
Optevia

About
Optevia

250 Microsoft
Dynamics
CRM projects

Key
Microsoft
Partner

Public/
Private Cloud
and On
Premise
Optevia

About
Optevia

250 Microsoft
Dynamics
CRM projects

Key
Microsoft
Partner

Public/
Private Cloud
and On
Premise
What CRM can do for Customer Insight

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http://1drv.ms/1bMku
Wj

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CRM in Social Housing: Customer Service & Insight

Editor's Notes

  1. Getting customers to a place where they can be looking after themselves and their own solutionProject not product approach
  2. Talk about some of these in more detail shortly but UKSC – Appeals Case Tracking to website / HS2 and Home Office couple of controversial ones / doh is about PQ’s / fire and rescue Scotland – same software, all NFP providing different services
  3. Customer Access programme being delivered across the organisation
  4. “responsible” ??
  5. Once more demographic data is collected then the richer marketing material becomes
  6. Despite being similar orgs Sainsbury's probably knows more about your customer than you do.Understanding by commerce that every customer interaction is a moment of insight – affects the brand. E.g. the way customer service has changed…CRM projects deliver channel management, tools, access to customers – how do we get a better relationship with customers, based on understanding and perception and being able to analyse that knowledge?