1. Tech Training Program (Rough Draft)
What an Implementation tech does…
Phones
Switches
Routers
AP’s (Axis Points)
UPS
IAD
Ask more?…
How
Why
Tools & Training
Standards
Tech Background (Schooling needed)
Be Proactive
Be Organized
Be Thinking of better ways
Nicholas - Tech Lead

2. Typical Day:
When shipments arrive Nicholas will config routers and switches
Provisioning of phones
Some are for stock some are for projects
When downtime is available work on stock items (would be nice to have 5 of each)
5 1841 routers
5 1921 routers
5 24/48 port 3750 switches
AP’s ?
Truck used to have 2 of each of the routers and switches, 2 box of AP’s
How: Can we make training video’s? Youtube like?
Phones… Nicholas shared document with me…
Yealink Only for Nicholas...
John and Trent take care of the VVX Polycoms - coding issue Nicholas has not been taught
Why: To further business and have phones ready to be installed at client. Speed up the
process and have checks in place. Need to have configured so we can access and fix problems
that arise after install
Tools and Training:
Network cable and computer
Devry / My Computer Career / CSCC
ECT and 3 courses of Networking
Base knowledge of Cisco (CLI)
Knowledge of VLAN
Cable testing
Cable certifier… how long the wire is… electrical interference…
Drills
Hammers
Screw driver
Level
Termination Points: Ends (RJ 45), jacks, patch panel
Cable Runs

3. Ladders… crawl into ceilings
Toner -- gives off a noise thru cable to locate proper cable
Hang AP (like smoke detector)
NATing…
Punch down training
Cable making
Terminating
Install Phones
All Phones are provisioned
Router needs config and static IP
Make sure all equipment is on Truck
Set up equipment
Find place for wall mount (4U)
Level it off, mount to the wall
Need to learn how to hang in drywall vs. concrete ect.
Get the UPS (Battery Backup)
Put in switch screw it in
Put in router
Locate our circuit
Observe client rack (site survey should have been done before hand with pictures)
Mount gear...
FE 0/0 1841 Router
GE 0/0 1921 Router
Get laptop out… console into the router