Nesma Ali Ahmed is seeking a challenging position in a reputable company where she can utilize her academic background in sociology from Ain Shams University and strong interpersonal skills. She has over 5 years of work experience in customer service and technical support roles for telecommunications companies. Additionally, Nesma has experience in education as a psychological therapist, customer service representative, and course instructor. She is proficient in MS Office, the internet, and has a good command of both written and spoken English.
1. Nesma Ali Ahmed
Mobile: 0100 49 38 297 & 0120 579 66 30
E-mail: Nesma_Ali222@yahoo.com
Address: 20 Gharp El-Keshlak St., Al-Abbassia, Cairo, Egypt
Career Objective
Seeking a challenging position in a reputable company where my academic background and interpersonal
skills are well developed and utilized
Education
• Sep. 2007: 2011 Graduated from Faculty of Arts at Ain Shams University, Cairo, Egypt
Major: Sociology
• Self Study GMAT (The Graduate Management Admission Test)
Educational Internships
• Sep. 2010 - May. 2011 Psychological therapist at Dr. Gamal Maadi Abu Al-Azaim Hospital
• July 2011 - Oct. 2011 Customer Service representative at Etisal International
• Aug. 2015 - Dec. 2015 Professional Editor Diploma at Russian Culture Center
Work Experience
• Feb. 2015 - June 2015 Monitoring Trainee at El-Qahirah W El-Nas Channel
• Nov. 2014 - till now Course Instructor in U C MAS Academy
• Nov. 2014 - till now Trainer in World Business Fitness company
• May 2013 - Oct. 2014 Customer Service agent in Telecom Egypt Account at Xceed company
• Sep. 2012 - May 201 Technical Support agent in TE-Data Account at Xceed company
• Oct. 2011- Sep. 2012 Info & Sales agent in TE-Data Account at Xceed Contact Center
• Feb. 2008 - May 2010 Training Coordinator at Xpress Center
Extracurricular Activities
• Feb. 2010 Courses organizer at Future Library
• Sep. 2010 Member of Public Relations Committee in the charitable organization Shabab Forsan
• Ago. 2009 Head of Coordination Team in Shabab Forsan Charitable Organization
• July 2009 Volunteer in Resala Association
• June 2009 Member in Anwar Resala Team
• Mar. 2008 Member in El-Sawy Culture Wheel
• Sep 2008 Delegate in Maaan Team
• Oct. 2007 Delegate in Zedny Team
Skills
• Computer Skills: - Excellent in MS Office
- Excellent surfing skills on the Internet, Outlook
• Language Skills: - Arabic : Native language
- English: Good command of both written and spoken
Interests
Travelling, Social Media, Human development studying, participating in social activities
Personal Information
Date of Birth : 1/6/1990
Marital Status: Single
