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TOTAL QUALITY
MANAGEMENT
SHRESTHA GAUNIYAL
WHAT IS TOTAL
QUALITY
MANAGEMENT?
1) Total Client Satisfaction
MAIN GOALS OF
TQM
2) Continuous
Improvement
3) Increase in
Productivity
PRINCIPLES OF
TQM
Customer Focus
Total Employee
Commitment
Continual Improvement
Involvement of people
1) COMMITED MANAGEMENT
CHARACTERISTICS OF TQM
2)CLOSER CUSTOMER RELATIONS
3) INCREASE IN TRAINING
4) EMPLOYEE EMPOWEMENT
5) FLEXIBLE PRODUCTION
6) PROCESS IMPROVEMENT
Increase Team Work
Good Working Relationships
Customer Stisfaction
Employess satisfaction
Profitability
BENEFITS OF
TOTAL QUALITY
MANAGEMENT
THANK
YOU

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TOTAL QUALITY MANAGEMENT.pdf