Organizational Conflict also known as workplace conflict, is described as the state of disagreement or misunderstanding by individuals or groups within the organization resulting from opposing needs, ideas, beliefs, values, or goals.

1. 13/05/2022
Organizational Conflict &
Conflict Management Strategies
By
Prof. Nazrul Islam, PhD
Canadian University of Bangladesh
Dr Nazrul Islam

2. After studying this chapter, you should be
able to:
1. Nature & Sources of conflict
2. Levels and types of conflict
3. Organizational conflict
4. Sources of organizational conflict
5. Effects of conflict
6. Functional and dysfunctional conflict
7. Conflict management strategies
8. Importance of conflict management skills
9. Tips for managing conflict
10.Conflict Prevention Techniques
11.Questions

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Conflict

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Levels and Types of Conflict

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Organizational Conflict

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Organizational Conflict, Contd.,

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Sources of Conflict

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Effects of Conflict

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Functional Vs Dysfunctional Conflict

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Conflict Management Strategies

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Prof. Nazrul Islam, PhD

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Prof. Nazrul Islam, PhD

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Prof. Nazrul Islam, PhD
Types of Negotiation, Contd.,
Note: Zero-sum is a situation in game theory in which one person's gain is
equivalent to another's loss, so the net change in wealth or benefit is zero.
A zero-sum game may have as few as two players or as many as millions of
participants.

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Prof. Nazrul Islam, PhD
Types of Negotiation, Contd.,

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Prof. Nazrul Islam, PhD

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Tips for Managing Conflict

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Tips for Managing Conflict
1. Accept conflict
2. Be calm
3. Listen actively
4. Analyze the conflict
5. Choose your words carefully
6. Work together
7. Share your interests
8. Be creative and be specific
9. Search for a common goal
10.Avoid conflict

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Conflict Prevention techniques

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QUESTIONS
&
ANSWERS