Management Key functions of management Manager Healthcare Management Administration process Elements of health system Challenges

1. Management in
Healthcare Institution

2. Management:
• Management is the process of getting things done
effectively and efficiently with and through people.
– Effectively:
• Doing the Right things: the tasks that help an
organization reach its goals.
– Efficiently:
• Doing things right: the efficient use of resources as
people, money , and equipments.
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3. Management:
 Management in business and organizations is the function that
coordinates the efforts of people to accomplish goals and
objectives using available resources efficiently and effectively.
 Management comprises planning, organizing, staffing, leading or
directing, and controlling an organization to accomplish the goal.
Resourcing encompasses the deployment and manipulation of
human resources, financial resources, technological resources,
and natural resources. Management is also an academic
discipline, a social science whose objective is to study social
organization.
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4. Key functions of Management
Planning:
Defining the organizational purpose and ways to achieve it.
Organizing:
Arranging and structuring work to accomplish organizational goals.
Leading (Directing):
Directing the work activities of others.
Controlling:
Monitoring, comparing, and correcting work performance.
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5. Manager
 Are the people responsible for supervising/managing the
organization’s resources to meet it’s goals.
 Human Resources: People
 Financial Resources: Money , Investments.
 Technological Resources: systems, Information , Time.
 Natural Resources: buildings, equipments, machines
 Individuals in organizations who direct the activities of others.
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6. HealthCare Institution
Healthcare
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7. Healthcare Management:
• Is the field relating to leadership,
management, and administration of hospital,
hospital networks and health care system.
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8. Healthcare Management:
• Is known by many names, including:
– HHealth MManagement
– HHealthcare MManagement
– HHealth SSystems MManagement
– HHealth CCare SSystems MManagement
– MMedical and HHealth SServices MManagement
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9. Definition of Healthcare
Management:
 The American society of hospitals:
 Health management is the planning, organizing, directing and
controlling and coordinating the resources and procedures and
methods by which is to meet the needs and the demand for
health and medical care services and to provide a healthy
environment through the provision of health care services to
consumers as individuals, groups and society as a whole. "
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10. Why Healthcare Management is
Different?
Health care organizations have Special FeaturesSpecial Features that
differentiate them from business organizations and
factories.
What are Some of the Features?
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11. What are some of the features?
 Health care organizations deals with vital issues of life,
illness and death, which cause anxiety, tension and
deep emotion.
 The work requires various individual skills and forms of
care. It is essentially a human service.
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12. What are some of the features?
 Health care organizations have to change frequently in
response to new patterns of illness, modified equipment
and techniques, rising public expectations, i.e. change is
part of their organizational culture.
 Complexity, having different departments and
professions, makes it not easy to supervise and control.
 Relatively expensive, so come under pressure to be
managed as economically as possible.
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13. Characteristics of the Healthcare
sector:
 The individual nature of health services, each health service has to be
adapted , planned, delivered according to the need of each individual
(Patient).
 The Personal and individual nature of health services, make the daily
work at the institution different and complex ,therefore, it’s not subject
only to a few of profiling and measurement.
 The high degree of apprenticeship and specialization in the health
sector, considering that most doctors working in occupational health
institutions-(professors)- specialized elements, giving them great influence
and power to make the other elements (pharmacists and nurses) officials
in front of them.
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14. Cont:
 The demand for health services and the need for them
increases with the development of civilization of a society.
 Health Service are not subject to the law of supply and
demand, the demand for health service always remains more
than supply. Demand for health service is often an emergency
and urgent and can not be postponed.
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15. The main Requirements of aThe main Requirements of a
Healthcare Management:
 To be planner, coordinator.
 To be a leader and motivator .
 To be an observer of the work and activities.
 Be an ideal model for all employees.
 To be a good decision maker.
 To use resources efficiently and effectively in health
organizations .
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16. Management and Healthcare
Administration Process:
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Feedback

17. Elements of Health system:
 Input:
 Need for HS , resources , cultural variables, values, rules and regulations .
 Activities:
 Administrative process and technology.
 Output:
 services, research, training, rates of new cases of recovery or non-healing
problems (social, psychological) and the impression or reputation of health
organizations.
 Feedback:
 Information on compliance or differences between the standards
and outputs .
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19. Environmental forces affecting
the Health Management System:
• The Total Environment ForcesThe Total Environment Forces (public and external):
– legal (laws and regulations)
– political (political system)
– cultural (attitude),
– economic (finance and resources)
– social (population ).
• The health environment forcesThe health environment forces (private and internal):
– public health and the level of health research, education and
technology
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20. Challenges:
 Environmental Changes .
 limited resources available to high cost in contrast to the huge
demand for these resources.
 Health director is always required to offers a lot of services using
little available resources.
 High expectations of consumers of health services - in general,
dissatisfaction with the quality of services and the cost of these
services.
 The continuous rise of the cost of service along with the
dissatisfaction in relation to funding health services, whether
governmental or private institutions or insurance.
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21. Challenges Cont:
 grumbling and dissatisfaction from providers of health services,
particularly doctors and nurses there is dissatisfaction because of
work pressure and increased demand for the service and also
dissatisfaction about working conditions and low wages.
 Ethical ,social, and professional considerations ,which places
restrictions and impediments to either focus on economic efficiency
considerations of health services.
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