1. Peter Coaldrake
Vice Chancellor
QUEENSLAND UNIVERSITY OF
TECHNOLOGY
Sara Watts
Vice Principal (Operations)
UNIVERSITY OF SYDNEY
Steve Somogyi
Chief Operating Officer and Vice-
President Resources
RMIT UNIVERSITY
Peter Rathjen
Vice Chancellor
UNIVERSITY OF TASMANIA
Benefits of attending
Build a business process
improvement framework for
your university
Balance speed of change with
risk mitigation
Realign resources through
shared services and
outsourcing
Key Speakers
Business Improvement
in Universities
17th & 18th June 2015, CQ Functions, Melbourne
Maximising efficiency by applying business processes to academic institutions
phone 1300 316 882 fax 1300 918 334 registration@criterionconferences.com www.higheredbusiness.com
Register 3 delegates at the ‘standard
price’ & bring a 4th delegate FREE!
Spaces are limited, book early to
avoid missing out!
> see inside for more
Pre & mid
conference workshops
How to measure the
impact of your business
management strategy
How to actively manage
organisational change
A
B
Researched by
A highly interactive
program for optimal
discussion, networking
& practical takeaways
Endorsed by

2. To register
phone 1300 316 882
fax 1300 918 334
registration@criterionconferences.com
www.higheredbusiness.com
Plus key contributions from:
Scott Snyder
University of the Sunshine Coast
Peter Nikoletatos
La Trobe University
Nicole Tournier
Monash University
Scott Nichols
University of Canberra
Chris Jones
Deakin University
Mary Faraone
Holmesglen Institute of TAFE
Ian Smith
La Trobe University (Former)
Elspet Garvey
University of Auckland
Dr Michael Nelson
Australian National University
Valerie Runyan
Macquarie University
Michael Rosemann
Queensland University of Technology
“I really enjoyed the conference. It was topical and relevant for
universities being confronted by issues today. There were many
useful learnings to take back to my institution.”
- Past speaker, Patricia Brand, Deputy Vice Chancellor
(Services and Resources), James Cook University, 2014
SAVE $400 when
you register & pay by
2nd April 2015*
This conference will focus on:
• Ensuring a business management tailored to work in your
university
• Balancing organisational speed and agility with risk
mitigation
• Analysing the potential of shared services and
outsourcing
Strategies to become a future
facing university
In the face of a deregulated environment and reduced funding,
universities are implementing business processes to their institutions
and considering different ways to deliver education in the information
age. Given the size and complexity of universities, this is a challenging
undertaking.
This conference will address some of the barriers to implementing
change in universities, and ways to boost efficiency by creating
an applicable toolkit of strategies for a university management
environment.
•• Business process improvement
•• Professional services &
university administration
•• Planning & strategy
•• Finance & IT services
•• Organisational change &
improvement
Sponsorship opportunities
We work closely with corporate partners to create unique and innovative
tailored sponsorship packages that best meet your specific marketing,
business development and corporate entertainment objectives.
Contact Stephen Crowe on 02 9239 5730 and find out how you can
make your mark on this industry.
Who will attend?
Senior university representatives responsible for:

3. Day 1
Wednesday 17th June, 2015
8:00 Registration, coffee & networking
8:30 Welcome remarks from the Chair
Ian Smith
La Trobe University (Former)
Building a business process improvement framework
for universities
9:20 Increasing productivity to maximise university efficiency
• Exploring the need for organisational reform
• Finding the best sources of productivity gains in universities
Steve Somogyi
Chief Operating Officer and Vice-President Resources
RMIT University
10:40 Morning tea & networking
12:30 Networking lunch
1:30 Implementing lean methodology in higher education
• Streamlining processes to enhance the student experience
• Reflections from the Macquarie University journey towards becoming lean
Valerie Runyan
Director, Business Process Improvement Initiative
Macquarie University
2:10 Building a culture of change
• Understanding the underlying importance of change management
• Achieving buy-in from all stakeholders
• Improving communication channels to strengthen reporting capability
Elspet Garvey
Manager, Business Process Management
University of Auckland
2:50 Afternoon tea & networking
3:20 Achieving better practices with better skills
• How can you identify and source the skills required to effectively transform
corporate service delivery?
• What can be done to develop and build capabilities that identify and deliver
better practices?
Nicole Tournier
Director of Finance Strategy
Monash University
4:00 Building organisational sustainability in financial, social &
environmental initiatives
• Exploring efficiency possibilities in transport, space utilisation, and energy
usage
• Unpacking the role of reporting and reviewing
• How to track multiple initiatives
Chris Jones
Executive Director of Campus Services
Deakin University
4:40 Closing remarks from the Chair & end of Day One
KEYNOTE
8:40 Leading your university to be a future facing
institution
• Lessons learnt through times of change
• Achieving efficiency through streamlining processes
Peter Rathjen
Vice Chancellor
University of Tasmania
KEYNOTE
11:10 Aligning business improvement processes with
a common vision
• Establishing a big-picture plan
• Working collectively to achieve goals
• Committing to a long-term strategy plan
Peter Coaldrake
Vice Chancellor
Queensland University of Technology
ROUNDTABLE INTERACTIVE
11:50
• How to measure your process improvement strategies
• Issues and opportunities in outsourcing
• Finding the best CRM to fit the complexities of a university environment
• How to build and implement a well-structured strategic plan
INTERACTIVE PANEL DISCUSSION
10:00 Maintaining quality of service through times of
transformation
• Finding a rate of appropriate and sustainable growth
• Undertaking organisational transformation
• Balancing the need for speed of change with associated risk
Peter Coaldrake
Queensland University of Technology
Sara Watts
University of Sydney
Steve Somogyi
RMIT University

4. Day 2
Thursday 18th June, 2015
Find us at: www.higheredbusiness.com #higheredbusiness Australian Higher Education blog.criterionconferences.com
SAVE $200 when you register
& pay by 1st May 2015*
8:00 Welcome, coffee & networking
8:30 Opening remarks from the Chair
Realigning resources through shared services
& outsourcing
8:40 Streamlining structures to maximise efficiency
• How to ‘do more with less’
• Improving quality and reducing cost
Scott Snyder
Pro Vice Chancellor (Corporate Services)
University of the Sunshine Coast
9:20 Considering the benefits & risks of outsourcing
• Identifying the facilities best suited to outsourcing
• Achieving quality assurance with external providers
• What makes a successful outsourcing experience?
Scott Nichols
Director of Student Administration
University of Canberra
10:30 Morning tea & networking
Balancing speed of change with risk mitigation
11:40 Creating new opportunities to enable & deliver excellent
teaching & excellent research
• Implementing shared services to increase efficiency
• Delivering service excellence, becoming valued partners and creating
financial sustainability
Sara Watts
Vice Principal (Operations)
University of Sydney
12:20 Networking lunch
1:20 Ensuring processes are adaptable & future-friendly
• Understanding the implications of change for IT and Services groups
• Managing multiple systems in the information age
Peter Nikoletatos
Executive Director and Chief Information Officer
La Trobe University
2:00 Driving service improvement through engagement
• Understanding the evolution of a service improvement engagement approach
• How to increase engagement around service improvement initiatives
Dr Michael Nelson
Director, Service Improvement Group
Australian National University
2:40 Afternoon tea & networking
3:10 Tackling financial challenges
• Ensuring long term financial sustainability in reduced funding environment
• Finding an improvement strategy to suit our needs
• Providing a TAFE’s perspective and journey in business improvement
Mary Faraone
Chief Executive
Holmesglen Institute of TAFE
3:50 Achieving agility under pressure to change
• Understanding the risk of not implementing processes to meet new
environments
• Driving a change positive attitude
• Fostering constructive and collaborative relationships with academics
Michael Rosemann
Head of School of Information Systems
Queensland University of Technology
4:30 Closing remarks from the Chair & close of conference
SPEED NETWORKING
10:00
In this interactive session you will have the opportunity to meet your fellow
delegates in short 60 second bursts, exchange business cards and set up
valuable conversations for the rest of the event.
INTERACTIVE PANEL DISCUSSION
11:00 Assessing the potential of shared services
• Integrating systems and staff for optimal efficiency
• Using employees in cross-functional roles
• Exploring the extent of shared services application
Peter Nikoletatos
Executive Director and Chief Information Officer
La Trobe University
Scott Nichols
Director of Student Administration
University of Canberra
Michael Rosemann
Head of School of Information Systems
Queensland University of Technology

5. Workshops
Don’t miss out on the opportunity to
interact in small groups with leaders in
business improvement
SAVE $100 when you register
& pay by 22nd May 2015*
How to actively manage
organisational change
Mid Conference Workshop B
Wednesday 17th June 2015, 5:00pm – 8:00pm
Following the implementation of an innovative initiative, challenges can
arise in seeing improvement plans through to completion. Universities
are able to ensure the success of their business improvement strategies
by managing their initiatives through times of vulnerability. Attend this
workshop to drive change in your organisation through strategic planning
and engagement.
Why attend this workshop?
• Improve your leadership ability with a future forward framework
• Commit to the success of your initiatives and the delivery of your vision
What you will take away by attending
• Ability to engage stakeholders in supporting change
• Mechanisms to identify change impacts and manage change
• A structure for achieving successful transitions into new systems and
ways of working
About your workshop leader:
Elspet Garvey
Manager, Business Process Management
University of Auckland
Elspet Garvey is responsible for overseeing business analysis, process
management, continuous improvement and change management of New
Zealand’s largest university. During her time at the university, Elspet has
been instrumental in building a platform to not only increase the capability
of individual processes but also the capability of the University to effectively
manage its processes overall.
For a full bio visit www.higheredbusiness.com
How to measure the impact of your
business management strategy
Pre Conference Workshop A
Tuesday 16th June 2015, 5:30pm – 8:30pm
Given the size of universities, there are always multiple initiatives being run,
whether in an individual capacity or across the entire university. This causes
complexities in tracking the progress of programs and ensuring there is a
clear framework to get accurate feedback on the effectiveness of systems.
Attend this workshop to unpack the best ways to review structures and
understand areas in which improvement plans are not working to the benefit
of the organisation.
Why attend this workshop?
• Create a reporting framework to track cross-functional initiatives
• Create a sense of accountability through engagement and leadership
• Ensure your programs are running smoothly and effectively
What you will take away by attending
• Improved skills to oversee programs through to completion
• How to engage with workforces to ensure personal accountability
• How to measure the non-financial sustainability of performance
improvement programs
About your workshop leader:
Pranay Lodhiya
Former Vice President (Finance) and CFO
La Trobe University
A natural leader, Pranay Lodhiya, is currently engaged by Federation Training
as Interim Executive Director responsible for a total Business transformation
of the Institute with a focus on embedding a sustainable strategy.
For a full bio visit www.higheredbusiness.com
To register, call us on
1300 316 882 or book online
www.higheredbusiness.com

6. How To Register
Team Discounts
Register 3 delegates at the ‘standard price’ & bring a 4th delegate FREE
Please note that the standard price will be charged for team discounted registrations,
early bird prices are not available for registrations utilising team discounts.
Delegates must be registered at the same time from the same organisation in order to receive
the team discount. For larger group bookings call us on 1300 316 882 to find out how you may
qualify for greater discounts.
Venue Accommodation
CQ Functions
113 Queen Street
Melbourne VIC 3000
Ph: 03 8601 2721
Delegate Details
Please complete: (Please photocopy for additional delegates)
DELEGATE ONE
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Cancellations
Should you be unable to attend, a substitute delegate is welcome at no extra charge.
The company regrets that no cancellations will be refunded, course documentation will,
however, be sent to the delegate. For an event cancelled by Criterion Conferences registration
fees are fully refundable.
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Conferences ABN: 50 878 562 414 and will be added to our database with the primary purpose
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Changes to Conference and Agenda:
Criterion Conferences reserves the right to alter the programme without notice and is not
responsible for any loss or damage or costs incurred as a result of substitution, alteration,
postponement or cancellation of any event.
Event Prices
If there is a package you require that is not mentioned above, please contact us and we will
be happy to provide you with a quote. GST is charged at 10%. Registration fee includes
lunch, refreshments and conference documentation. Please contact us for any special dietary
requirements. Full payment must be received prior to the conference to ensure admission.
Delegates may not “share” a pass between multiple attendees. Workshop attendees must also
register for the conference. *Early bird prices subject to availability.
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Criterion Conferences ABN number: 50 878 562 414
Business Improvement
in Universities
17th & 18th June 2015, Melbourne
aqua.3761
Please call the Citiclub Hotel - 4* hotel located
above CQ Functions, on 03 9602 1800, and
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