Resume, professional summary and experience.

1. NAPOLEON LEDEZMA
1330 NE 150th
St. Miami, Fl. 33161
786.609.7343
nlede003@gmail.com
http://www.linkedin.com/in/nledezma/
PROFESSIONAL SUMMARY
Supply Chain and Operations Management, Sales and Customer Relations. Possess an extensive sales,
leadership, and managerial background; Evaluated, identified, recommended, and implemented solutions to
improve sales, business relations, and production levels; Leveraged phone, email, and web to establish B2B
relations; Developed or implemented product-marketing strategies; Arranged, supervised, or assisted in
product sales, transport, and legal requirements; Planned, directed, and coordinated operations management.
• Bilingual in English and
Spanish
• Business Relations • Problem-Solving
• Data Analysis • Strategic Planning • Project Management
• Marketing and Sales • Critical Thinking • Leadership
• Active Learning
• Team Oriented
• Business Development
• Understanding of trade
regulations
• Sales Closing
PROFESSIONAL EXPERIENCE
Productos Ruffo - (El Tigre, Venezuela) Spring 2017
Head of Customer Relations
Directly responsible for B2B relations, product sales, and marketing strategies. Maintained constant
communication with customers, identifying, suggesting, and implementing improvements on sales, marketing,
quality, or transport of products from feedback gathered.
• Contact regular and prospective customers to demonstrate products, explain product
features, and solicit orders
• Provide customers with product sample
• Arrange employee meetings to identify work related problems that they may be
experiencing, and identify ways to improve productivity
• Sales improvement by marketing and reaching new customers
• Assisted in other projects and offered services to improve the overall standard of the
company
Productos Ruffo - (El Tigre, Venezuela) Summer 2016
Operations Supervisor
Managed operations team in accordance with directives such as the processing manager and agricultural
engineer. Perform constant personnel evaluation. Prepare staff schedules or work assignments. Manage the
movement of goods into and out of processing facility to ensure efficiency, effectiveness, or sustainability of
operations. Oversee classification by quality harvested goods with agricultural engineer. Recommend
organizational process or policy changes. Determine resource needs. Checking and preparing of site reports,
maintaining quality control procedures, problem solving, overseeing operations on a day-to-day basis,
identifying operational problem areas while providing sound solutions.

2. Clinica Santa Rosa - (El Tigre, Venezuela) Summer 2015
Inventory Supervisor
Oversee company´s inventory levels and arrange resupply. Regularly conduct internal audits on company´s
inventory and report anydiscrepancy or missing stock.
EDUCATION / CERTIFICATIONS
Bachelor of Business Administration in International Business and Management – Florida International
University – Dec. 2016
HONORS / MEMBERSHIPS
• Rotary Club, Rotarac Member
• Hispanic Organization for Latino Activities, SFC Chapter, Student Senate Ambassador, January –
August 2012
• Italian and Venezuelan Citizenship