1. Nancy M. Ang
215 Park Terrace Ave. West Haven. CT 06516. Phone:(914)362-0856.
Email: Nancy.Angm@gmail.com
Customer Service and Sales Qualifications:
 Proven track record of exceptional customer service and trust building
 Strong communicator with ability to convert happy customer relationships into sales
 Analytical minded and effective at identifying new opportunities
 Creative problem solving and analyzing skills
 Strong knowledge base of Marketing, Business, Technology, and Healthcare
Experience
White Plains Hospital, White Plains, NY 2012-2015
Medical Assistant in Oncology and Hematology
Hudson Valley Rheumatology, Ossining, NY
Certified Medical Assistant in Rheumatology
 Skilled at both administrative and clinical duties
 Ensured customers satisfaction by providing caring and efficient services
 Managed smooth work flow through proper time management
 Technically savvy. Helped Hudson Valley Rheumatology transitioned from paper to electronic health
records (HealthFusion)
 Interfaced with vendors and inventory sourcing while at Hudson Valley Rheumatology
 Scheduled appointments(NEXTGEN), patient intake, maintained HIPAA medical records, process
payments, and triaging patients calls
 Documented medical histories, explained treatment procedures, prepped and comforted patients for
medical consults and procedures
 Performed allied health services like blood draw, EKG, blood pressures, pulse rates etc
Living Well Natural Foods, Hopewell Junction, NY 1998-2008
 Owned/managed the retail store and took it from loss to profit
 Reversed negative impressions of previous business to highly regarded “go-to” expert
 Researched new products/latest trends and take it to market before my local competitors
 Created marketing and customer education programs
 Showcased products through local media and merchandizing
 Provided exceptionally caring and knowledgeable service
 Recruited, trained, and motivated staff to provide educated and caring customer service
Red Hook Natural Foods, Red Hook, NY 1990-1998
Woodstock Herbals, Woodstock, NY
Imphotep Inc, Ruby, NY
 Developed the businesses from start-up to profitability
 Strategic business planning
 Market assessment and research
 Products developments and launch
Education
Marketing Institute of Singapore – Diploma in Sales and Marketing, equivalent to 2 year college
Singapore Polytechnic – Diploma in Mechanical Engineering, equivalent to 3 years of US college
Southern Westchester BOCES – Certified Medical Assistant