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QUALITY BUILDING
ATTITUDE
WHAT IS AN ATTITUDE?
 Attitude is a state of mind
 Your attitude is your mind-set
 It is the way you look at things
mentally
 Attitudes are evaluative statements
 They indicate one’s feelings either
favorably or unfavorably to persons
objects and or events
HOW ATTITUDES ARE FORM ED-
DIRECT LEARNING AND SOCIAL
LEARNING
 Attitudes are not inherited
 They are acquired or learned by people
from the environment in which they
interact
 The formation of attitudes is broadly
classified in to two sources namely
 1. Direct experience
 2. Social Learning
PROCESS OF LEARNING ATTITUDES
FROM OBSERVATION- DIRECT
LEARNING
 One’s direct experience with an object
or person serves as a powerful source
for his or her attitude formation
 In other words attitudes are formed on
the basis of one’s past experience in
concerned object or person
PROCESS OF LEARNING ATTITUDES
FROM OBSERVATION- SOCIAL
LEARNING
 The process of deriving attitudes from
family peer groups religious
organizations and culture is called social
learning
 In social learning a person acquires
attitudes from his or her environment in
an indirect manner
 They acquire it mainly by observing
their models
ROLE OF CULTURE IN
ATTITUDE FORMATION
 Culture plays a definitive role in the
formation of attitudes
 Eg- Indians earn for future
requirements
 Americans for that matter earn to enjoy
the present
THREE TYPES OF JOB RELATED
ATTITUDES
 Job satisfaction - Individual’s pleasurable
or positive emotional state toward his job
 Job Involvement - the degree to which
people immerse themselves in their jobs -
It is identifying with one’s job
 Organizational commitment - it is about
employees loyalty towards their
organizations - It is identifying with one’s
organization
WHAT IS A POSITIVE ATTITUDE
?
 WHAT HAVE YOU GOT TO SAY?
WHAT IS A POSITIVE
ATTITUDE?
 Attitude is the way you communicate
your mood to others
 The way you perceive the world and
your position in it directly affects your
dealings with others
 a positive self image will support and
improve both professional and personal
relationships
ARE YOU AWARE OF THIS?
 When you are optimistic and anticipate
successful encounters you transmit a
positive attitude and people usually
respond favorably
 When you are pessimistic and expect
the worst your attitude is often
negative and people tend to avoid you
 Quite simply you take the picture of life
you want to take
WHAT CAN WE LEARN FROM
THIS?
 Think more about the positive things
and try to make use of the positives to
drive your life
 This means that you have learnt to alter
your images to highlight the positive
 This means that you are on the right
road to improve/Build quality attitude.
REMEMBER! ATTITUDE IS
NEVER STATIC!
IT IS AN ONGOING DYNAMIC
PERCEPTUAL PROCESS
If negative factors stay
around for a long time they
will be reflected in your
disposition
The positive may be still
there but may be
overshadowed by the
negative
The Choice is YOURS
With a Bad attitude
you can never have a positive day
With a Positive attitude
you can never have a bad day

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attitudes building for employees .ppt

  • 2. WHAT IS AN ATTITUDE?  Attitude is a state of mind  Your attitude is your mind-set  It is the way you look at things mentally  Attitudes are evaluative statements  They indicate one’s feelings either favorably or unfavorably to persons objects and or events
  • 3. HOW ATTITUDES ARE FORM ED- DIRECT LEARNING AND SOCIAL LEARNING  Attitudes are not inherited  They are acquired or learned by people from the environment in which they interact  The formation of attitudes is broadly classified in to two sources namely  1. Direct experience  2. Social Learning
  • 4. PROCESS OF LEARNING ATTITUDES FROM OBSERVATION- DIRECT LEARNING  One’s direct experience with an object or person serves as a powerful source for his or her attitude formation  In other words attitudes are formed on the basis of one’s past experience in concerned object or person
  • 5. PROCESS OF LEARNING ATTITUDES FROM OBSERVATION- SOCIAL LEARNING  The process of deriving attitudes from family peer groups religious organizations and culture is called social learning  In social learning a person acquires attitudes from his or her environment in an indirect manner  They acquire it mainly by observing their models
  • 6. ROLE OF CULTURE IN ATTITUDE FORMATION  Culture plays a definitive role in the formation of attitudes  Eg- Indians earn for future requirements  Americans for that matter earn to enjoy the present
  • 7. THREE TYPES OF JOB RELATED ATTITUDES  Job satisfaction - Individual’s pleasurable or positive emotional state toward his job  Job Involvement - the degree to which people immerse themselves in their jobs - It is identifying with one’s job  Organizational commitment - it is about employees loyalty towards their organizations - It is identifying with one’s organization
  • 8. WHAT IS A POSITIVE ATTITUDE ?  WHAT HAVE YOU GOT TO SAY?
  • 9. WHAT IS A POSITIVE ATTITUDE?  Attitude is the way you communicate your mood to others  The way you perceive the world and your position in it directly affects your dealings with others  a positive self image will support and improve both professional and personal relationships
  • 10. ARE YOU AWARE OF THIS?  When you are optimistic and anticipate successful encounters you transmit a positive attitude and people usually respond favorably  When you are pessimistic and expect the worst your attitude is often negative and people tend to avoid you  Quite simply you take the picture of life you want to take
  • 11. WHAT CAN WE LEARN FROM THIS?  Think more about the positive things and try to make use of the positives to drive your life  This means that you have learnt to alter your images to highlight the positive  This means that you are on the right road to improve/Build quality attitude.
  • 12. REMEMBER! ATTITUDE IS NEVER STATIC! IT IS AN ONGOING DYNAMIC PERCEPTUAL PROCESS
  • 13. If negative factors stay around for a long time they will be reflected in your disposition The positive may be still there but may be overshadowed by the negative
  • 14. The Choice is YOURS With a Bad attitude you can never have a positive day With a Positive attitude you can never have a bad day