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Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
CONTEMPORARY	MODELS	OF	DESIGN	RESEARCH	
Design	Research	As	An	Interplay	With	World	Successful	
Economic	Models:	the	“Jobsism”	
Nabil	EL	HILALI		
ESCA	Business	School	Casablanca		
	
	
ABSTRACT	
	
If	we	agree	that	design	research	issues	impacts	the	economic	world	through	innovative	outputs.	If	we	agree	that	
institutionalized	main	economic	models	such	Taylorism,	Fordism	and	Toyotism	transformed	the	world	economy	
by	specific	design	research	investigations,	it’s	relevant	to	observe	that	economic	performance	validates	
irremediably	to	stakeholders	some	design	investigation	issues.	This	research	argues	that	Apple	through	
institutionalisation	theory	constitutes	the	fourth	economic	model	since	toyotism	and	it’s	a	bias	to	consider	this	
company	as	a	common	“case	study”	since	Apple	is	performing	his	best	financial	performances	nevertheless	a	
significant	economic	crisis.	Under	this	purpose,	it’s	possible	to	characterize	Apple	and	Steve	Jobs	by		“Applism”	
and	“Jobsism”	neologism	to	specify	what	erects	a	new	economic	model	succeeding	the	so	called	institutionalized	
Taylorism,	Fordism	and	Toyotism.	Related	then	to	design	research	issues,	design	acts	as	the	spinal	dorsal	that	
constitutes	a	new	paradigm	for	one	company	success	and	significant	contemporary	economic	model	for	design	
research.	
Corresponding	Author:	nabil.elhilali@gmail.com	
	
KEYWORDS	
Design	management,	Design	research,	Economic	models,	Apple,	Fordism,	Toyotism	
	
INTRODUCTION		
It’s	relevant	to	observe	today	that	design	research	issues	impacts	the	economic	world	through	
innovative	outputs.	When	the	question	of	design	research	as	a	synthesis	leading	to	design	intent	is	
highlighted,	it’s	significant	to	understand	in	academic	and	professional	way	what	already	
constitutes	successful	design	research	investigations	as	economic	success	validate	for	stakeholders	
some	design	research	issues.		
On	this	basis,	research	on	the	main	economic	productive	models	demonstrates	that	design	issues	
are	central1:	Frederick	W.	Taylor	as	an	engineer	shows	to	the	world	that	implementing	new	
designed	tools	and	processes	leads	to	a	new	economic	model.	Later	Henry	Ford,	through	a	new	
design	applied	to	engineering	tools,	plant	processes	and	products,	generates	a	successful	new	
productive	model	that	becomes	the	Fordism.	Years	later,	worldwide	companies	affected	by	the	
seventies	oil	chock	discovers	that	Toyota	is	not	suffering	thanks	to	a	specific	productive	model	
driven	by	a	new	design	tools	and	processes.	Taïchi	Ohno	model	becomes	then	Toyotism.	
In	a	similar	way	currently,	when	the	world	is	going	through	the	worst	economic	crisis	since	1929	
great	depression,	it’s	possible	to	observe	a	fact:	one	company	is	not	harmed	by	the	crisis	at	all.		More	
than	that,	this	firm	called	Apple,	performs	his	best	financial	performance,	standing	by	market
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
capitalization	at	the	top	of	worldwide	companies2.	Additionally,	the	Boston	consulting	annual	report	
crowns	Apple	as	the	most	innovative	company	in	the	world	for	ten	years	up	today3.	
Then,	since	designers,	students,	journalists,	managers	and	academics	(Verganti4;	Christensen5),		
refers	to	this	company,	there	is	no	doubt	that	in	reference	to	institutionalisation	theory	upon	Scott6	
and	Dimagio	&	Powell7,	the	process	of	Apple	institutionalisation	as	a	new	economic	model	is	already	
initiated.	
	
METHODOLOGY		
To	investigate	the	issue,	we	made	a	qualitative	approach	focused	upon	Barthes8	narrative	
methodology	investigation.	Related	to	this	idea,	we	choose	to	focus	on	a	Steve	jobs	authorized	
biography.	More	than	an	interview,	biography	or	authorized	biography	is	a	significant	data	as	the	
author	expresses	and	assumes	his	point	of	view	by	a	deep	reflexion9		
In	this	context	what	gives	more	weightiness	to	the	cited	biography	lies	in	the	fact	that	it	was	written	
under	Job’s	request	by	William	Isaacson:	a	skilled	journalist	and	biographer	at	a	dramatic	specific	
moment:	“	He	had	called	me	right	before	he	was	going	to	be	operated	on	for	cancer	(...)	I	decided	
then	to	write	this	book.	Jobs	surprised	me	by	readily	acknowledging	that	he	would	have	no	control	
over	it	or	even	the	right	to	see	it	in	advance.”10	
In	other	words,	more	than	authorized	biography,	the	reader	is	here	in	front	of	kind	of	will,	dictated	
by	a	man	aware	of	his	approaching	death	and	convinced	by	having	played	a	historical	and	
significant	role	in	one	of	the	most	valuable	worldwide	company.	Based	on	more	than	forty	
interviews	with	Jobs	conducted	over	two	years	in	addition	to	interviews	with	more	than	one	
hundred	stakeholders	including	family,	friends,	colleagues	and	Even	competitors,	Steve	Jobs	
biography	is	a	significant	access	to	reveal	in	an	academic	and	practical	way	what	could	constitutes	
jobsism	thinking	as	the	fourth	economic	model.		
	
RESEARCH	FINDINGS		
DESIGN	LEADERSHIP	ROOTS		
When	referring	to	design	in	his	interaction	with	management	and	economy,	the	main	literature	
Mozota11;	Bruce	&	Cooper12;	Best13refers	to	design	through	an	idea	of	strategic	implementation	or	
taxonomies	showing	the	level	of	design	integration	within	a	firm14	If	we	stop	by	the	metaphor	used,	
it	means	that	design	by	a	specific	action	or	silent	design15	is	implemented	at	a	different	levels	
balancing	from	novice	approach	to	strategic	approach.		
Related	to	Apple	then,	the	first	finding	demonstrates	that	Design	issue	at	Apple	is	a	kind	of	a	specific	
molecule	encoding	the	company	at	D.N.A.	level	before	his	birth.	Steve	Jobs	here	is	connected	to	
design	thinking	since	his	childhood	through	his	father:	“	I	thought	my	dad’s	sense	of	design	was	
pretty	good	because	he	knew	how	to	build	anything.	If	we	needed	a	cabinet,	he	would	build	it.	When	
he	built	our	fence,	he	gave	me	a	hammer	so	I	could	work	with	him.10”		
Craftsmanship	about	home	improvement	and	cars	restoration	connects	Steve	Jobs	with	car	design	
specifications	in	mechanical	engineering	and	car	lines.	To	complete	the	initiation	on	design,	Steve	
jobs	neighbourhood	architect	cultivates	some	issues	on	design	philosophy:		
“	Eichler	did	a	great	thing,	his	houses	were	smart	and	cheap	and	good.	They	brought	clean	design	
and	simple	taste	to	lower-income	people.	They	had	awesome	little	features,	like	radiant	heating	in	
the	floors.	You	put	carpet	on	them,	and	we	had	nice	toasty	floors	when	we	were	kids”10	
Steve	Jobs	here	develops	a	sense	of	design	research	conducting	him	to	measure	specific	issues	as	
simplicity	in	design,	pricing	and	function.	Later,	he	becomes	aware	about	his	appetency	to	
understand	art.	Therefore,	when	he	took	the	decision	to	drop	the	college	and	to	choose	a	course	by
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
himself,	instead	of	following	the	standard	student	curriculum,	his	choice	was	directed	not	to	
business,	engineering	or	management	science	but	at	art	calligraphy:		
“I	learned	about	serif	and	sans	serif	typefaces,	about	varying	the	amount	of	space	between	different	
letter	combinations,	about	what	makes	great	typography	great.	It	was	beautiful,	historical,	
artistically	subtle	in	a	way	that	science	can’t	capture,	and	I	found	it	fascinating”10			
Calligraphy	here	as	a	kind	of	mix	between	art,	search	for	beauty	and	science	rigor	shapes	Jobs	
sensitivity	to	design	at	the	intersection	of	art	and	technology:		
I	always	thought	of	myself	as	a	humanities	person	as	a	kid,	but	I	liked	electronics	(...)	Then	I	read	
something	that	one	of	my	heroes,	Edwin	Land	of	Polaroid,	said	about	the	importance	of	people	who	
could	stand	at	the	intersection	of	humanities	and	sciences,	and	I	decided	that’s	what	I	wanted	to	
do10		
Steve	Jobs	here	states	his	admiration	for	the	Polaroid	designer	and	the	fact	that	the	latter	stands	
behind	art	and	technology.	Related	to	this	idea,	Krippendorf	states	in	this	context	that:	“Design	was	
born	into	an	ambiguous	relationship	with	aesthetics.	Traditionally	design	is	taught	as	an	applied	art,	
design	always	had	one	foot	in	the	arts	and	the	other	in	technology”	16	
This	fact	is	deeply	significant	as	it	means	that	an	early	connection	to	design	shapes	Steve	Jobs	design	
philosophy.	The	man	who	will	create	Apple	is	initiated	here	to	design	environment,	architecture	
design,	product	design,	engineering	design	at	the	intersection	of	art	and	technology.		
Later	on	one	on	his	a	famous	keynotes,	he	will	highlights	this	fact	by	verb	and	visual	semiotics	
assessing	that	"It’s	in	Apple's	DNA	that	technology	alone	is	not	enough,	it's	technology	married	with	
liberal	arts,	married	with	the	humanities,	that	yields	us	the	result	that	makes	our	heart	sing”10	
Design	roots	her	appears	prior	to	the	establishment	of	the	company,	which	makes	someway	the	
neologism	“Jobsism”	prior	to	“Applism”.	Design	then	emerges	as	embedded	in	Jobs	self	construction.		
	
	
	
	
	
Figure	1	Technology	and	liberal	arts	intersection	semiotics
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
DESIGN	PHILOSOPHY	RESEARCH:		
A	personal	design	philosophy	and	vision	will	hatch	then.	Design	history	fundamentals	with	a	clear	reference	
to	Bauhaus	design	philosophy	is	integrated.	Steve	Jobs	at	this	moment	is	open	to	design	issues	by	attending	
design	institutional	conferences:	“I	had	come	to	revere	the	Italian	designers,	just	like	the	kid	in	Breaking	Away	
reveres	the	Italian	bikers	(...)	so	it	was	an	amazing	inspiration”.	He	assumes	there	publicly	in	International	
Aspen	Design	conference	his	passion	for	design	and	proximity	to	Bauhaus	philosophy.	Isaacson	states	on	that	
in	these	terms:	“In	Aspen	he	was	exposed	to	the	spare	and	functional	design	philosophy	of	the	Bauhaus	
movement,	which	was	enshrined	by	Herbert	Bayer	in	the	buildings,	living	suites,	sans	serif	font	typography,	
and	furniture	on	the	Aspen	Institute	campus.	Like	his	mentors	Walter	Gropius	and	Ludwig	Mies	Van	Der	Rohe,	
Bayer	believed	that	there	should	be	no	distinction	between	fine	art	and	applied	industrial	design”10	
What	should	be	highlighted	here	lies	in	the	fact	that	to	shape	his	own	design	philosophy,	Jobs	will	pass	
through	a	specific	criticism	oriented	toward	a	Corporate	Sony	design	philosophy:	
“The	current	wave	of	industrial	design	is	Sony’s	high-tech	look,	which	is	gunmetal	gray,	maybe	paint	it	black,	
do	weird	stuff	to	it,	(...)	It’s	easy	to	do	that.	But	it’s	not	great.	(...)	What	we’re	going	to	do	is	make	the	products	
high-tech,	and	we’re	going	to	package	them	cleanly	so	that	you	know	they’re	high-tech.	We	will	fit	them	in	a	
small	package,	and	then	we	can	make	them	beautiful	and	white,	just	like	Braun	does	with	its	electronics.	»	(...)	
We	will	make	them	bright	and	pure	and	honest	about	being	high-tech,	rather	than	a	heavy	industrial	look	of	
black,	black,	black,	black,	like	Sony.”	10	
By	the	way,	it’s	important	to	mention	here	that	Sony	gets	the	right	to	get	his	own	design	philosophy	and	this	is	
what	the	company	did.	But	the	most	significant	fact	is	that	the	critics	addressed	to	one	competitor	are	
constructed	on	design	philosophy	background.	Steve	Jobs	has	always	shown	respect	to	this	specific	company	
by	inviting	once	Sony	C.E.O.	to	share	one	of	his	keynotes.	He	is	not	criticizing	the	company	as	a	competitor	but	
he’s	criticizing	Sony	Design	philosophy	vision	under	design	knowledge	research.	He	opposes	his	own	design	
philosophy	to	the	Sony	one	and	defines	by	the	way	what	kind	of	design	Apple	should	embrace.	
Furthermore,	Jobs	appears	here	familiar	with	design	issues	at	a	very	deep	level.	In	design	conference	
mentioned	above,	he	gets	in	touch	with	May	Lin,	the	Washington	D.C.	Vietnam	Veterans	Memorial	designer	
who	stated	that	Steve	Jobs	at	that	moment	«	had	a	Richard	Sapper	lamp,	which	he	admired,	and	he	also	liked	
the	furniture	of	Charles	and	Ray	Eames	and	the	Braun	products	of	Dieter	Rams	»10	
On	the	basis	of	this	design	background	structured	on	personal	appetence	to	art,	specific	design	products,	
design	history	and	the	main	skilful	designers,	Steve	Jobs	will	draw	and	shape	then	what	look	likes	an	accurate	
design	principles	synthesized	on	four	points:	
	
SIMPLICITY:		
	
By	approaching	Asian	Buddhism	philosophy	on	his	link	to	the	Zen,	Steve	Jobs	attested	in	his	own	
words	that	“Zen	has	been	a	deep	influence	in	my	life	ever	since”10	From	there,	he	will	develop	a	
specific	link	to	the	aesthetic	remaining	from	it:	
“I	have	always	found	Buddhism,	Japanese	Zen	Buddhism	in	particular,	to	be	aesthetically	sublime,”	
(...)	“the	most	sublime	thing	I’ve	ever	seen	are	the	gardens	around	Kyoto.	I’m	deeply	moved	by	what	
that	culture	has	produced,	and	it’s	directly	from	Zen	Buddhism.”	10
His	philosophy	approach	to	Zen	will	erect	the	main	design	principle	which	is	simplicity	adopted	
earlier	as	the	young	Steve	Jobs	gets	his	first	job	in	Atari	company.	The	simplicity	embedded	in	the	
games	attracted	him:	
“He	intuitively	appreciated	the	simplicity	of	Atari’s	games.	They	came	with	no	manual	and	needed	to	
be	uncomplicated	enough	that	a	stoned	freshman	could	figure	them	out.	The	only	instructions	for	
Atari’s	Star	Trek	game	were	“1.	Insert	quarter.	2.	Avoid	Klingons.”	10
Simplicity	then	would	become	a	strong	concept	and	this	is	what	fits	with	Steve	Jobs	announcement	
in	Aspen	Conference:	“so	that’s	our	approach.	Very	simple,	and	we’re	really	shooting	for	Museum	of	
Modern	Art	quality.	The	way	we’re	running	the	company,	the	product	design,	the	advertising,	it	all	
comes	down	to	this:	Let’s	make	it	simple.	Really	simple.”	10	The	first	Apple	marketing	brochure	
proclaims	then	“Simplicity	is	the	ultimate	sophistication.”10	This	idea	will	undeniably	define	a	sense	
of	uncommon	research	for	perfection	in	order	to	reach	a	pure	sense	of	perfect	beauty.
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
	
PERFECTION:		
	
To	attain	the	simplicity	discussed	above	a	unique	philosophy	for	pursuing	the	perfection	is	defining	
jobsism	approach	to	design.	Perfectionism	should	be	understood	here	as	a	kind	of	religion	
outstanding	any	other	considerations	and	especially	within	the	business	constraints.	On	the	name	of	
the	father,	Jobs	was	exposed	to	an	idea	of	perfection	embedded	in	craft	thinking.	Steve	Jobs	here	
“recalled	a	lesson	that	his	father	implanted	deeply	in	him.	It	was	important,	his	father	said,	to	craft	
the	backs	of	cabinets	and	fences	properly,	even	though	they	were	hidden.	He	loved	doing	things	
right.	He	even	cared	about	the	look	of	the	parts	you	couldn’t	see.”10	This	research	for	perfection	will	
attain	in	a	holistic	way	anything	related	to	the	company.	The	computer	unseen	parts	were	designed	
upon	this	specific	principle,	Isaacson	relates	this	story	in	these	terms:		
He	scrutinized	the	printed	circuit	board	that	would	hold	the	chips	and	other	components	deep	
inside	the	Macintosh.	No	consumer	would	ever	see	it,	but	Jobs	began	critiquing	it	on	aesthetic	
grounds:	“That	part’s	really	pretty,”	he	said.	“But	look	at	the	memory	chips.	That’s	ugly.	The	lines	are	
too	close	together.”	One	of	the	new	engineers	interrupted	and	asked	why	it	mattered.	The	only	thing	
that’s	important	is	how	well	it	works.	Nobody	is	going	to	see	the	PC	board.”	Jobs	reacted	typically.	“I	
want	it	to	be	as	beautiful	as	possible,	even	if	it’s	inside	the	box.	A	great	carpenter	isn’t	going	to	use	
lousy	wood	for	the	back	of	a	cabinet,	even	though	nobody’s	going	to	see	it.”10	
Perfection	is	here	drawn	in	holistic	way	touching	anything	coming	out	of	the	company	hardware	or	
software,	marketing	brochures	or	advertising	such	the	famous	1984	advertising	launching	the	
Apple	II.		
To	illustrate	how	the	perfection	is	pursued	at	an	astonishing	level,	let’s	see	how	a	colour	choice	was	
made.	To	Isaacson	a	former	engineer	narrates	the	story:	“The	Pantone	company,	which	Apple	used	
to	specify	colours	for	its	plastic,	had	more	than	two	thousand	shades	of	beige.	None	of	them	were	
good	enough	for	Steve	(...)	He	wanted	to	create	a	different	shade...”10	Concerning	the	factory	where	
products	were	made,	he	asked	to	paint	them	with	a	pure	white:	“	When	asked	about	his	obsessive	
concern	over	the	look	of	the	factory,	Jobs	said	it	was	a	way	to	ensure	a	passion	for	perfection”10	
In	the	same	context	even	the	packaging	fits	the	same	perfection	principle	much	to	the	annoyance	of	
collaborators:	“	He	got	the	guys	to	redo	it	fifty	times,”	(...)“It	was	going	to	be	thrown	in	the	trash	as	
soon	as	the	consumer	opened	it,	but	he	was	obsessed	by	how	it	looked	(...)	money	was	being	spent	
on	expensive	packaging	while	they	were	trying	to	save	money	on	the	memory	chips.”10	Pushing	the	
perfection	at	an	incredible	point	construct	here	one	of	jobsism	design	philosophy	implemented	
deeply	within	the	company	culture.		
	
FOCUS:		
	
But	to	attain	simplicity	and	perfection,	Jobs	highlights	one	idea	coming	out	directly	from	his	Zen	
philosophy,	which	appears	to	be	a	deep	concentration	focus.	Isaacson	relates	that	in	these	terms:		
“Jobs’s	intensity	was	also	evident	in	his	ability	to	focus.	He	would	set	priorities,	aim	his	laser	
attention	on	them,	and	filter	out	distractions.	(...)	He	made	devices	simpler	by	eliminating	buttons,	
software	simpler	by	eliminating	features,	and	interfaces	simpler	by	eliminating	options.	He	
attributed	his	ability	to	focus	and	his	love	of	simplicity	to	his	Zen	training.	It	honed	his	appreciation	
for	intuition,	showed	him	how	to	filter	out	anything	that	was	distracting	or	unnecessary,	and	
nurtured	in	him	an	aesthetic	based	on	minimalism”10	
Focus	philosophy	remains	then	a	critical	principle	that	he	implemented	deeply	within	Apple	
management	attesting	by	this	way	as	a	manager	that	“Deciding	what	not	to	do	is	as	important	as	
deciding	what	to	do	(...)	that’s	true	for	companies,	and	it’s	true	for	products.”10	
In	this	context	it’s	important	to	recall	that	when	Steve	Jobs	took	over	Apple	to	save	it,	he	found	the	
company	working	on	too	much	products	as	a	dozen	versions	of	Macintosh	for	example.	According	to
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
Isaacson	and	the	observers10,	he	saved	the	company	after	his	come	back	through	this	focus	
principle.	He	implements	that	by	a	drawing	a	matrix	with	four	quadrants	Consumer	/	Pros	and	
Desktop	/	Portable	and	asked	his	team	to	focus	on	four	products,	one	for	each	quadrant10	
The	ability	to	focus	personally	and	collectively	appears	here	as	an	important	principle	interacting	
with	the	others	and	the	one	that	fits	closely	with	the	intuition	principle.		
	
INTUITION:	
	
Grounded	in	Zen	Buddhism,	improved	in	contact	with	Indian	culture	during	his	youth	trips	and	
related	to	simplicity,	intuition	become	an	important	principle	for	Steve	Jobs	to	shape	his	design	
philosophy:	“I	began	to	realize	that	an	intuitive	understanding	and	consciousness	was	more	
significant	than	abstract	thinking	and	intellectual	logical	analysis”10	Intuition	here	is	opposed	to	
logical	analysis	on	the	basis	of	lived	experience	in	India:		
“	The	people	in	the	Indian	countryside	don’t	use	their	intellect	like	we	do,	they	use	their	intuition	
instead,	and	their	intuition	is	far	more	developed	than	in	the	rest	of	the	world.	Intuition	is	a	very	
powerful	thing,	more	powerful	than	intellect,	in	my	opinion.	That’s	had	a	big	impact	on	my	work.	
Western	rational	thought	is	not	an	innate	human	characteristic;	it	is	learned	and	is	the	great	
achievement	of	Western	civilization.	In	the	villages	of	India,	they	never	learned	it.	They	learned	
something	else,	which	is	in	some	ways	just	as	valuable	but	in	other	ways,	is	not.	That’s	the	power	of	
intuition	and	experiential	wisdom.”10	
By	recognizing	the	impact	of	intuition	on	Apple	design,	Steve	Jobs	is	not	handling	intuition	as	a	
dictionary	word	but	as	a	meticulous	method	to	reach	and	this	is	how	he	explains	it	to	his	
biographer:		
“If	you	just	sit	and	observe,	you	will	see	how	restless	your	mind	is.	If	you	try	to	calm	it,	it	only	makes	
it	worse,	but	over	time	it	does	calm,	and	when	it	does,	there’s	room	to	hear	more	subtle	things,	
that’s	when	your	intuition	starts	to	blossom	and	you	start	to	see	things	more	clearly	and	be	in	the	
present	more.	Your	mind	just	slows	down,	and	you	see	a	tremendous	expanse	in	the	moment.	You	
see	so	much	more	than	you	could	see	before.	It’s	a	discipline;	you	have	to	practice	it.”10	
As	intuition	remains	a	principle,	he	extent	it	toward	his	team	and	Tim	Cook	who	would	be	Steve	
Jobs	Choice	as	C.E.O.	was	committed	to	this	principle.	“Even	Tim	Cook	was	an	engineer	by	his	
background,	he	was	dedicated	among	other	tasks	to	spread	Steve	Jobs	intuition	inside	the	company,	
highlighting	the	fact	that	“Engineers	are	taught	to	make	a	decision	analytically,	but	there	are	times	
when	relying	on	gut	or	intuition	is	most	indispensable.”10	
On	this	point,	a	question	could	rise	up	here	by	itself	and	it	relates	to	the	place	of	the	main	design	
principle	User	centred	Design.	The	response	here	lies	in	the	idea	that	the	principles	shaping	Apple	
design	philosophy	remains	natural	to	place	the	user	on	the	centre.	User	centred	design	fits	
completely	with	the	principles	of	simplicity,	focus,	intuition	and	perfection.		
For	example,	the	hardware	and	software	tightly	woven	together	and	closed	to	modifications	that	
distinguish	Apple	in	the	computer	industry	is	done	on	simplicity	principle.	Isaacson	said	on	that:	
“one	of	his	core	principles	was	that	hardware	and	software	should	be	tightly	integrated.	He	loved	to	
control	all	aspects	of	his	life,	and	the	only	way	to	do	that	with	computers	was	to	take	responsibility	
for	the	user	experience	from	end	to	end.”10	
On	another	example,	the	graphic	desktop	metaphor	is	done	under	the	same	basis	as	Steve	Jobs	
expresses	it	here:		
“People	know	how	to	deal	with	a	desktop	intuitively.	If	you	walk	into	an	office,	there	are	papers	on	
the	desk.	The	one	on	the	top	is	the	most	important.	People	know	how	to	switch	priority.	Part	of	the	
reason	we	model	our	computers	on	metaphors	like	the	desktop	is	that	we	can	leverage	this	
experience	people	already	have.”	10	
Jobsism	design	philosophy	appears	then	grounded	in	the	Zen	philosophy,	shaped	by	the	Bauhaus	
philosophy	in	his	link	to	minimalism	and	constructed	on	the	basis	on	simplicity.	On	the	other	hand,
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
it	appears	that	it	is	guided	by	an	extreme	and	uncommon	search	for	the	perfection,	through	a	focus	
and	intuition	principles	dealing	in	this	way	with	anything	that	relates	to	Apple.	These	are	under	our	
analysis	the	main	ideas	that	construct	Jobsism	design	philosophy.		From	the	point	highlighted	here,	
jobsism	thinking	ensued	a	specific	design	management	in	his	link	to	strategic	resources	and	the	way	
to	deal	with	design,	engineering	and	marketing.		
	
DESIGN	MANAGEMENT	AND	STRATEGIC	RESSOURCES:	
	
The	first	asset	in	design	in	his	link	to	business	issues	is	constructed	for	Steve	Jobs	under	human	
resources	strategic	values.	What	appears	then,	as	the	principal	human	value	within	the	Jobsism	is	
the	designer.	In	this	context,	it	was	critical	to	Steve	jobs	not	only	to	hire	a	designer	but	the	best	one	
among	them,	the	biographer	relates	this	story	in	these	terms:		
“He	set	up	a	contest	to	choose	a	world-class	designer	who	would	be	for	Apple	what	Dieter	Rams	was	
for	Braun.	(...)	The	winner	was	Hartmut	Esslinger,	a	German	designer	who	was	responsible	for	the	
look	of	Sony’s	Trinitron	televisions.	Jobs	flew	to	the	Black	Forest	region	of	Bavaria	to	meet	him	(...)	
Even	though	he	was	German,	Esslinger	proposed	that	there	should	be	a	“born-in-America	gene	for	
Apple’s	DNA”	that	would	produce	a	“California	global”	look,	inspired	by	“Hollywood	and	music,	a	bit	
of	rebellion,	and	natural	sex	appeal.”10	
As	one	can	observe	it	in	this	story,	in	order	to	hire	the	designer	he	wanted,	he	accepted	as	a	silicon	
valley	top	manager	star	to	flew	overseas,	to	get	in	touch	with	the	designer	he	wanted	to	hire,	which	
is	an	evident	sign	of	respect.	Once	there,	he	gets	in	deep	discussion	about	the	design	philosophy	that	
should	be	adopted	in	Apple	from	a	German	designer	perspective.	In	another	circumstance,	after	
launching	his	second	company	Next,	to	get	a	corporate	logo,	he	hired	the	most	valuable	logo	
designer	Paul	Rand	by	offering	him	100.000	$	in	an	uneasy	circumstances	as	the	latter	was	under	
contract	for	IBM	company	and	Jobs	insistence	was	uncommon.	Isaacson	wrote	on	that:	“after	two	
days,	Rizzo	(Ibm	Vice	president)	concluded	that	it	was	futile	to	resist	Jobs,	and	he	gave	permission	
for	Rand	to	do	the	work.”10	
Later	after	getting	back	to	Apple	on	a	mission	to	save	the	company,	one	can	observe	that	the	first	
and	most	valuable	management	action	he	cares	about	straight	forward,	was	the	designer	
recruitment	as	the	most	valuable	human	resource.	He	get	in	touch	quickly	with	worldwide	
designers	as	Richard	Sapper,	IBM	ThinkPad	designer,	Giorgetto	Giugiaro,	the	Ferrari	and	Maserati	
designer	before	he	notices	a	talented	and	young	designer	who	will	become	the	company	senior	
design	manager.	As	human	resource,	Jony	Ive	would	constitute	the	most	strategic	one,	more	than	
any	other	function	within	the	company.	Steve	jobs	enthrones	him,	among	all	Apple	employees,	for	
the	posterity	in	these	words:		
“The	difference	that	Jony	has	made,	not	only	at	Apple	but	in	the	world,	is	huge.	He	is	a	wickedly	
intelligent	person	in	all	ways.	He	understands	business	concepts,	marketing	concepts.	He	picks	stuff	
up	just	like	that,	click.	He	understands	what	we	do	at	our	core	better	than	anyone.	If	I	had	a	spiritual	
partner	at	Apple,	it’s	Jony.	Jony	and	I	think	up	most	of	the	products	together	and	then	pull	others	in	
and	say,	“Hey,	what	do	you	think	about	this?”	He	gets	the	big	picture	as	well	as	the	most	
infinitesimal	details	about	each	product.	And	he	understands	that	Apple	is	a	product	company.	He’s	
not	just	a	designer.	That’s	why	he	works	directly	for	me.	He	has	more	operational	power	than	
anyone	else	at	Apple	except	me.	There’s	no	one	who	can	tell	him	what	to	do,	or	to	butt	out.	That’s	
the	way	I	set	it	up.”10	
Laurene	Powell	Jobs	adds	on	this	point	that:	“Jony	had	a	special	status,	He	would	come	by	our	house,	
and	our	families	became	close.	Steve	is	never	intentionally	wounding	to	him.	Most	people	in	Steve’s	
life	are	replaceable.	But	not	Jony.”10	
The	idea	one	should	observe	here	in	Jobsism	thinking	is	that	if	it	wasn’t	the	designer	mentioned,	an	
other	one	would	be	tracked	until	filling	the	same	specifications	and	being	elevated	at	the	same	
status	which	is	«	spiritual	partner	».	In	human	resources	management	words,	Steve	Jobs	shaped	the
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
Apple	design	manager	characteristics	and	filled	the	position	by	Jony	Ive	and	the	main	characteristic	
that	fits	Jony	Ive	with	Steve	jobs,	lies	in	the	fact	that	booth	of	them	shares	the	same	design	
philosophy	in	his	link	to	simplicity,	perfection,	intuition	and	focus.	
Jony	Ive	and	Steve	Jobs	improves	theses	principles	in	tune	with	each	other	and	this	is	what	comes	
through	Jony	Ive	in	reference	to	the	pursue	of	simplicity,	perfection,	intuition	and	focus:		
“When	visiting	Kitchen	supply	store,	Ive	recalls	that	both	of	them	picked	up	a	knife	as	they	are	
focused	on	anything	enhancing	a	good	design,	but	both	of	them	put	it	down	intuitively	in	
disappointment	because	of	tiny	bit	of	glue	between	the	handle	and	the	blade	that	ruined	for	them	
the	design	of	the	whole	product.	Ive	said	on	that:	“Steve	and	I	care	about	things	like	that,	which	ruin	
the	purity	and	detract	from	the	essence	of	something	like	a	utensil,	and	we	think	alike	about	how	
products	should	be	made	to	look	pure	and	seamless”10		
Design	leadership	through	the	design	manager	function	appears	here	as	the	main	function	among	
others	shaping	by	this	fact	a	singular	design	management	leadership	taking	over	in	this	context	two	
main	important	functions:	engineering	and	marketing.		
	
DESIGN	LEADERSHIP	ON	ENGINEERING:	TURNING	ENGINEERING	TO	ART	AND	ENGINEERS	TO	ARTISTS	
		
What	is	particular	in	Jobsism	thinking	related	to	engineering	dwells	in	the	idea	that	engineering	
design	should	be	close	to	the	art	thinking	rather	than	pure	mechanical	or	technological	issues.	
Engineers	in	this	perspective	are	managed	in	an	artistic	way.	After	convincing	his	engineers	to	work	
on	the	visual	beauty	of	unseen	parts	inside	the	computer,	he	made	a	ceremony	for	them	where	they	
were	invited	to	sign	their	work	as	if	they	were	an	artists,	telling	them	that	«	Real	artists	sign	their	
work	»	10	one	engineer	recalls	here:	“With	moments	like	this,	he	got	us	seeing	our	work	as	art”10	
Engineers	then	are	extracted	out	of	technical	thinking	to	embrace	design	philosophy	in	his	link	to	
art	and	beauty	by	following	design	thinking	rather	than	engineering	thinking,	turning	the	balance	
then	to	design	rather	than	engineering	in	the	product	development	process.	And	this	idea	is	a	design	
management	principle	implemented	by	Steve	Jobs	in	the	company	as	soon	as	he	came	back	to	take	it	
over	and	this	is	how	an	Apple	top	manager	related	the	story:		
After	he	was	forced	out,	the	process	at	Apple	reverted	to	being	engineer-driven.	“Before	Steve	came	
back,	engineers	would	say	‘Here	are	the	guts’—processor,	hard	drive—and	then	it	would	go	to	the	
designers	to	put	it	in	a	box,”	said	Apple’s	marketing	chief	Phil	Schiller.	“When	you	do	it	that	way,	you	
come	up	with	awful	products.”	But	when	Jobs	returned	and	forged	his	bond	with	Ive,	the	balance	
was	again	tilted	toward	the	designers.	“Steve	kept	impressing	on	us	that	the	design	was	integral	to	
what	would	make	us	great,”	said	Schiller.	“Design	once	again	dictated	the	engineering,	not	just	vice	
versa.”10	
And	as	it	was	clear	that	engineering	has	to	follow	Apple	design	management,	Steve	Jobs	forms	a	duo	
with	Jony	getting	as	an	intuitive	principle	that	a	good	design	could	force	engineering	toward	
superhuman	competencies.	IMac	and	IPod	process	design	success,	gave	the	certitude	to	them	that	
when	engineers	think	about	the	impossibility	of	engineering	product	on	the	basis	of	what	design	
proposes,	they	have	to	push	them	to	try10	Engineering	then	appears	in	jobsism	thinking	as	a	
resource	pushed	to	art	side	with	design	leadership	instead	of	the	industrial	and	mechanical	side.		
	
DESIGN	LEADERSHIP	ON	MARKETING:	TURNING	MARKETING	TO	SERVE	DESIGN	THINKING	
	
Earlier	in	his	carrier,	Steve	Jobs	was	exposed	to	Marketing	thinking	and	adopted	a	specific	one	from	
a	mentor	named	Mark	Markkula	who	defines	“The	Apple	Marketing	Philosophy”	by	three	points:	
empathy,	as	an	intimate	connection	with	customer	feeling,	focus	as	a	concentration	on	unique	
opportunities	and	the	last	one	named	«	impute	»	by	which	he	emphasized	that	opinion	about	a	
company	or	product	is	semiotic	signals	conveyed.
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
What	it	is	significant	in	these	marketing	principles	are	expressed	by	the	idea	that	theses	beliefs	fits	
totally	with	Steve	Jobs	design	philosophy	on	the	basis	of	empathy,	perfection,	focusing	and	intuition.	
In	this	context,	the	marketing	concept	as	is	highlighted	here	is	in	tune	with	Steve	jobs	thinking	
related	to	design.	We	can	argue	then,	that	if	these	marketing	values	were	in	conflict	with	Apple	
design	philosophy,	they	were	not	applied	as	we	can	observe	it	from	Steve	Jobs	interaction	with	one	
of	the	main	marketing	concepts	related	to	market	research.17	
In	Steve	Jobs	thinking,	marketing	research	appears	as	an	innovation	killer,	when	asked	by	a	
journalist	what	type	of	market	research	he	developed	to	create	the	Macintosh,	he	responded	to	this	
question	on	this	terms:	“Did	Alexander	Graham	Bell	do	any	market	research	before	he	invented	the	
telephone?”	and	to	Isaacson	he	adds:		
Some	people	say,	“Give	the	customers	what	they	want.”	But	that’s	not	my	approach.	Our	job	is	to	
figure	out	what	they’re	going	to	want	before	they	do.	I	think	Henry	Ford	once	said,	“If	I’d	asked	
customers	what	they	wanted,	they	would	have	told	me	a	faster	horse!”	People	don’t	know	what	they	
want	until	you	show	it	to	them.	That’s	why	I	never	rely	on	market	research.	Our	task	is	to	read	
things	that	are	not	yet	on	the	page.”10		
The	belief	expressed	here	related	to	marketing	remains	the	idea	that	it’s	impossible	in	Jobs	thinking	
to	watch	Marketing	leading	design	in	any	manner,	however	by	Isaacson	statement,	Apple	develops	
nevertheless	a	“modest	product	advances	based	on	focus	groups”	10	
As	one	can	observe	it,	marketing	according	to	jobsism	thinking,	remains	under	design	thinking	
leadership.		
	
Conclusion		
Considering	the	huge	success	fitting	Apple	performance	even	in	crisis	times	which	triggers	the	start	
of	institutionalization	process	toward	world	stakeholders,	it’s	possible	here	to	underline	the	idea	
that	the	neologism	“Jobsism”	deserves	to	be	mentioned	as	the	fourth	main	productive	model	as	it	
was	in	the	past	for	the	Taylorism,	Fordism	and	Toyotism.	
Above	all,	in	relation	to	contemporary	models	of	design	research,	it	appears	that	the	main	principle	
relevant	to	jobsism	thinking	appears	sculpted	within	a	constructed	and	specific	design	philosophy.		
This	philosophy	related	to	“Applism”	is	grounded	in	Zen	Buddhism	and	developed	on	four	
principles:	Simplicity,	Perfection,	Focus	and	Intuition.	
Design	appears	then	as	the	spinal	dorsal	making	this	company	successful	encoding	in	this	manner	
his	D.N.A.,	which	deliver	unique	design	leadership,	transcending	all	other	management	functions	by	
putting	design	prior	to	engineering	management	or	marketing	management.	
This	idea	remains	here	as	a	challenge	in	academic	and	practical	way	for	marketing	dogma,	when	one	
could	observe	for	example	the	weak	place	conferred	to	design	management	comparatively	to	the	
place	allowed	to	marketing	management	in	business	schools	curriculum.		
However,	the	main	limit	of	the	model	lies	in	the	fact	that	to	apply	jobsism	model,	it	demands	a	
strong	management	changing	paradigm	driving	one	company	to	define	a	specific	design	philosophy.	
In	other	words,	it’s	not	sufficient	for	one	manager	to	only	be	aware	about	design	thanks	to	action	
done	by	design	consultancy	or	government	organization	to	apply	a	new	economic	model.		
The	particularity	of	a	successful	jobsism	model	application	implies	that	one	C.E.O.	should	be	
grounded	firstly	in	design	philosophy	curriculum	to	shape	a	design	philosophy	vision	grounded	in	
the	culture	of	one	company.	In	other	hand,	a	skilled	designer	appears	within	apple	model	
institutionalisation	as	an	actor	with	a	heavy	responsibility	toward	design	dissemination	for	one	
prosperous	economy.
Proceedings	of	Insight	2015	Design	Research	Symposium	Bangalore	India	
REFERENCES		
1. El	Hilali	N.&	Mathieu	J.P.	(2012),	«	Un	risque	intrinsèque:	l’omniprésence	du	design	dans	les	
principaux	modèles	productifs	du	capitalisme	moderne	»	in	Revue	Française	de	gestion	
industrielle.	Vol.31.N°1	
2. www.ft.com/intl/indepth/ft500	
3. www.bcgperspectives.com/content/articles/innovation_growth_digital_economy_innovation_in
_2014	
4. Verganti,	R.	(2013).	Design	driven	innovation.	Harvard	Business	Press.	
5. Christensen,	C.	(2013).	The	innovator's	dilemma.	Harvard	Business	Review	Press.	
6. Scott,	W.	R.	(1995).	Institutions	and	organizations.	
7. DiMaggio,	P.	J.,	&	Powell,	W.	W.	(1983).	The	iron	cage	revisited:	Institutional	isomorphism	and	
collective	rationality	in	organizational	fields.	American	sociological	review,	147-160.	
8. Barthes,	R.	(1966).	Introduction	à	l'analyse	structurale	des	récits.	Communications,	8(1),	1-27.	
9. Norman	K.	Denzin,	&	Yvonna	S.	Lincoln	(Eds.).	(2005).	The	Sage	handbook	of	qualitative	
research.	Sage.	
10. Isaacson,	W.	(2011).	Steve	Jobs,	Simon	&	Shuster.	
11. De	Mozota,	B.	B.	(2003).	Design	management:	Allworth	Press.		
12. Bruce,	M	&	Cooper,	R.	(1997)	Marketing	and	design	management.	Thomson	Business	Press,	
London		
13. Best,	K.	(2006)	Design	Management:	Managing	Design	Strategy,	Process	and	Implementation.		
14. Topalian	A.	”Leading	through	design:	How	design	professionals	enhance	their	strategic	role”	in	
Proceedings	of	2nd	Cambridge	academic	design	management	conference	September	2013		
15. Dumas,	A.,	&	Gorb,	P.	(1987).	«	Silent	Design.	»	Design	Studies,	18	
16. Krippendorff,	K.	(2004)	The	Semantic	Turn:	a	New	Foundation	for	Design		
17. Kotler,	P.,	&	Rath,	G.	A.	(1984).	«	Design:	a	powerful	but	neglected	strategic	tool.	Journal	of	
business	strategy	»	5(2),	16–21

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