The Next Tourism Generation Alliance interviewed over 200 European tourism directors and entrepreneurs to understand future skills needs in five tourism subsectors: accommodations, food and beverage operations, destination management, transportation, and travel agencies. Quotes from the interviews highlight that both digital skills and social/personal skills will be important for the future, and that online training cannot replace personal interaction and service.

1. FUTURE SKILLS NEEDS WITHIN FIVE TOURISM SUBSECTORS
NTG QUOTE REPORT EUROGITES
WWW.NEXTTOURISMGENERATION.EU/RESEARCH

2. WWW.NEXTTOURISMGENERATION.EU/RESEARCH
THE NEXT TOURISM GENERATION ALLIANCE (NTG)
INTERVIEWED OVER 200 EUROPEAN TOURISM DIRECTORS,
HEAD OF DEPARTMENTS AND ENTREPRENEURS TO ACQUIRE IN-
DEPTH UNDERSTANDING AND INSIGHTS INTO THE FUTURE OF
DIGITAL, GREEN AND SOCIAL SKILLS FROM THE PERSPECTIVE
OF PEOPLE WORKING IN THE TOURISM INDUSTRY.

3. WWW.NEXTTOURISMGENERATION.EU/RESEARCH
ACCOMMODATIONS

4. WE NEED TOP EXPERTS IN
DIGITAL SKILLS, AND ALSO
TOP PEOPLE IN PERSONAL
SKILLS – AND BOTH HAVE TO
UNDERSTAND “THE OTHER
SIDE”
NTG QUOTE REPORT EUROGITES
ACCOMMODATIONS
DIGITAL SKILLS

5. NTG QUOTE REPORT EUROGITES
ACCOMMODATIONS
SOCIAL SKILLS
HAPPY PEOPLE PROVIDE BETTER SERVICE
THAT MAKES CUSTOMERS MORE HAPPY

6. WWW.NEXTTOURISMGENERATION.EU/RESEARCH
FOOD AND BEVERAGE OPERATIONS

7. THE FACT THAT OUR
PROVIDERS ARE SUCCESSFUL
ON THE MARKET IS PROOF
THAT THEY DO NOT NEED
TRAINING
NTG QUOTE REPORT EUROGITES
FOOD & BEVERAGE OPERATIONS
DIGITAL SKILLS

8. NTG QUOTE REPORT EUROGITES
FOOD & BEVERAGE OPERATIONS
SOCIAL SKILLS
YOU CAN’T REPLACE EYE TO EYE CONTACT
AND THE PERSONAL TOUCH WITH AN
ONLINE TRAINING SYSTEM

9. WWW.NEXTTOURISMGENERATION.EU/RESEARCH
DESTINATION MANAGEMENT

10. ALL KNOWLEDGE IS ONLINE –
WHAT WE NEED ARE PEOPLE THAT
LEARNED HOW TO LEARN
THEMSELVES USING IT;YOU DEAL
WITH LIVING PERSONS – BE ABLE
TO REACH OUT TO THEM
WITHOUT DIGITAL TECHNOLOGY!
NTG QUOTE REPORT EUROGITES
DESTINATION MANAGEMENT
DIGITAL SKILLS

11. NTG QUOTE REPORT EUROGITES
DESTINATION MANAGEMENT
SOCIAL SKILLS
THE KEY IN TOURISM IS PASSION – TOURISM TRAINING IS
DESIRABLE BUT NOT CRUCIAL; THE KEY TO SUCCESS IS
AFFECTION IN THE MANAGEMENT WITH PEOPLE; YOUNG
PEOPLE ARE INTUITIVE WITH THE SAME THINGS THAT COST US
35+ OLD A LOT OF EFFORT TO LEARN

12. WWW.FACEBOOK.COM/NEXTTOURISMGENERATION
NTG QUOTE REPORT EUROGITES
WWW.NEXTTOURISMGENERATION.EU/RESEARCH
WWW.LINKEDIN.COM/GROUPS/13595036
WWW.TWITTER.COM/NTGALLIANCE