Social Media Specialist

1. NIDAL KHSHAIBOUN
Abu Dhabi | Cell: 0505811194 | E-mail: nidal_k304@hotmail.com
Nationality: Jordanian | DOB: April 30, 1985
Summary of Qualifications
Extensive experience of making the most effective use of Call Center staff and technology, with a
background in managing Call Center teams, and able to identify potential areas for improvement
within the Customer Service arena.
Extensive experience of driving online customer engagement through platforms such as
Facebook, Instagram, YouTube,Twitter and Snapchat.
As an AutoCAD Draftsman, my objective is to contribute to the company’s success by producing
the most accurate and feasible illustrations for the projects assigned to me.
An ambitious and well-rounded Graphic Designer who takes great pride in the presentation and
quality of his work.
Key Skills
 Social media management.
 Photography.
 Problem solving.
 Written and verbal communication (Arabic & English).
 Strong customer service.
 Excellent telephone manner.
 Self-motivation and ability to take the initiative.
 Able to take on responsibility.
 Good organization, with attention to detail.
 Quick learner, keen to learn and improve skills.
 Worked well as part of a team.
 I.T. skills including experience in Microsoft Office.
Education
Certificate in Advanced Human Resources – Nadia Institute, Abu Dhabi
(Sep 2014 – Nov 2014)
Diploma Degree in Graphic Design – Yarmouk University, Jordan
(Sep 2007 – Aug 2008)
NIDAL KHSHAIBOUN | Cell:0505811194
E-mail: nidal_k304@hotmail.com

2. Work Experience
Call Centre Supervisor
Higher Colleges of Technology, Abu Dhabi (Feb 2012 – Present)
Achievements and Responsibilities:
 Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting,
abandonment rate, etc.
 Motivate and encourage agents through positive communication and feedback.
 Keep track of attendance, daily statistics, paid time off, sick time, etc.
 Present to the Project Manager at the conclusion of each week a breakdown of the past week's
monitoring checklists and a written performance summary of the team.
 Spend four hours per month working the call center telephones.
 Create effective channels of agent feedback.
 Establish monthly meetings with other departments to review call center operations.
Social Media Specialist - Freelancer
Danty Advertising and Publishing, Abu Dhabi (Feb 2015 – Apr 2016)
Achievements and Responsibilities:
 Managing the day-to-day running of the company’s main social media accounts.
 Social media Management including (Facebook, Instagram, Youtube, Twitter and Snapchat).
 Supporting the online media campaigns of the company in any way possible.
Architecture Draftsman
Target Engineering Company, Abu Dhabi (Nov 2009 – Feb 2012)
Achievements and Responsibilities:
 Developed CAD drafts based on project design requirements.
 Reviewed and recommended improvements to blueprints.
 Analyzed rough sketches and interpreted specifications to develop 2D and 3D drafts.
 Coordinated with Engineers to develop engineering change notices.
 Evaluated quality, reliability and HSE of engineering drawings.
Graphic Designer
Al Fakhameh Advertisement, Jordan (Aug 2008 – Nov 2009)
Achievements and Responsibilities:
 Designed and printed online interactive sales and marketing collateral.
 Created visuals that appeal to leaders in the big data and high-tech world.
 Developed templates for e-newsletters, presentations and reports.
 Collaborated with a team of designers to offer improvements and direction on others projects.
 Prepared layouts and drawings in compliance with established templates and design standards.
 Determined styles, size and arrangement of illustrations and graphics.
 References are available upon request.
NIDAL KHSHAIBOUN | Cell:0505811194
E-mail: nidal_k304@hotmail.com