Jennifer Hapgood, Binghampton University,

1. Office of Residence Life and Housing
Learning Outcomes for Programs and Services
GENERAL
Living in a Residential Community
1. Students will be able to effectively communicate with their fellow residents
residing in the residential community
2. Students will be able to interact with other members of their community
3. Students will be able to change behavior in order to live in harmony
4. Students will be able to describe and advocate for their individual needs within the
community setting.
5. Students will be able to recognize the importance of respecting the needs of others
6. Students will be able to accept responsibility for one’s own actions and
consequences for one’s decisions
7. Students will be able to identify situations in which others are disrespected
8. Students will be able to work to prevent or rectify situations where others are
treated unfairly due to personal differences
ROOM ASSIGNMENTS
First-year student Housing Assignments
1. Students will be able to express their personal living preferences
2. Students will be able to describe and advocate for their individual needs
3. Students will be able to recognize the importance of respecting the needs of others
Upper-class student Room Selection Process
1. Students will be able to summarize/outline policies and procedures relating to room
selection
2. Students will be able to successfully complete the room selection process without
error
3. Students will be able to discover compatible relationships to create successful living
situations
4. Students will be able to accept responsibility for one’s own actions and
consequences for one’s decisions (i.e. understand deadlines, take initiative and keep
one’s word.)
Roommate Mediation

2. 1. Students will be able to articulate his or her own needs
2. Students will be able to identify the needs of others within shared living spaces
3. Students will be able to change behavior in order to live in harmony
4. Students will be able to identify situations in which others are disrespected
5. Students will be able to work to prevent or rectify situations where others are
treated unfairly due to personal differences
PROGRAMMING
R.A. Programming – Bulletin Boards. Social Programs, Educational Programs
1. Residents will be able to interact with others from their community
2. Residents will be able to expand their knowledge to challenge current beliefs
3. Residents will be able to extend their views of themselves as contributing members
of the community
FYRE Program (Large Scale Programming)
1. Students will be able to demonstrate an awareness of and ability to access campus
resources.
2. Students will be able to integrate into the community of first year resident students.
3. Students will be able to form connections with other first year students.
FYRE 1st six-weeks of programming
1. Students will be able to more proficiently solve problems that come along with living
independently and interdependently.
2. Students will be able to demonstrate an awareness of and an ability to access
campus resources.
3. Students will be able to formulate and follow good decisions about time
management, personal health, safety and well being.
4. Students will be able to explain an understanding for the shared values of the
university community and understand their rights and responsibilities as a member
of that community.
FYRE – LEADS Leaders Emerging And Developing Series

3. 1. Students that successfully complete LEADS will be able to understand and articulate
one’s own leadership style and recognize personal strengths and areas for
improvement.
2. Students that successfully complete LEADS will be able to demonstrate the
confidence to assume formal and informal leadership roles as appropriate to a given
situation.
3. Students that successfully complete LEADS will be able to recognize group dynamics
and facilitate effective group development and teamwork.
4. Students that successfully complete LEADS will be able to recognize one’s influence
with others and use it in positive and ethical ways.
5. Students that successfully complete LEADS will be able to promote and develop
leadership skills in others.
6. Students that successfully complete LEADS will be able to operate as an agent of
positive social change in their communities.
Community Watch Committee’s Programs
1. Students will be able to identify means through which they can keep themselves
safe in the community.
2. Students will be able to explain university policies instituted to keep them safe.
3. Students will be able to demonstrate safe and responsible behavior on and off
campus.
RLH Sustainability Committee’s Programs
1. Students will be able to model behaviors that reduce waste.
2. Students will be able to identify campus and off-campus resources that promote
sustainable practices.
3. Students will be able to differentiate between recyclable and non-recyclable
materials.
RESIDENTIAL LEARNING COMMUNITIES
1st-Year Residential Learning Communities (ALL RLC’S)
1. Students that live in Residential Learning Communities at BSU will be able to
recognize the common purpose that they share with the other members of the RLC
community.

4. 2. Students that live in Residential Learning Communities at BSU will be able to explain
and describe the group identity of their RLC and articulate how their personal
identity may have developed as a result of living in the RLC.
3. Students that live in Residential Learning Communities at BSU will be able to become
actively engaged in the RLC and greater campus community than their peers.
4. Students that live in Residential Learning Communities at BSU will be able to
effectively form contacts and collaborate with faculty and staff.
The First Year Residential Honors Learning Community
1. Students that live in the First Year Residential Honors Learning Community will be
able to outline what is required of them as a Commonwealth or Departmental
Honors student
2. Students that live in the First Year Residential Honors Learning Community will be
able to name most of the other students that live in the RLC.
3. Students that live in the First Year Residential Honors Learning Community will be
able to identify campus resources that can assist them in accomplishing their
personal and academic goals
The First Year Service-Based Residential Learning Community
1. Students that live in the First Year Service-Based Residential Learning Community
will be able to identify ways to effect change to improve the quality of life for others
and to foster social justice
2. Students that live in the First Year Service-Based Residential Learning Community
will be able to describe social issues that affect the region
3. Students that live in the First Year Service-Based Residential Learning Community
will be able to identify on-and-off campus services, resources and partners that
promote community service and social justice
The Science & Mathematics Residential Learning Community
1. Students that live in the Science & Mathematics Residential Learning Community will
be able to demonstrate sound study skills and techniques
2. Students that live in the Science & Mathematics Residential Learning Community will
be able to name most of the other students that live in the RLC. (Based off of the
goals in the STREAMS grant proposal.)
3. Students that live in the Science & Mathematics Residential Learning Community will
be able to identify specific examples of methods of their STEM discipline and the
opportunities available to them as a STEM student
RLC Senior Programming Assistants

5. 1. Senior Programming Assistants will be able to recognize group dynamics and
facilitate effective group development and teamwork
2. Senior Programming Assistants will be able to promote and develop leadership skills
in others
3. Senior Programming Assistants will be able to successfully organize social and
educational programs for RLC students
4. Senior Programming Assistants will be able to accept responsibility for one’s own
actions and consequences for one’s decisions (i.e., understand deadlines, take
initiative and keep one’s word)
5. Senior Programming Assistants will be able to demonstrate the confidence to
assume formal and informal leadership roles as appropriate to a given situation
6. Senior Programming Assistants will be able to understand and articulate one’s own
leadership style and recognize personal strengths and areas for improvement.
7. Programming Assistants will be able to identify when on- and –off campus resources
or services are needed and utilize them
RLC Programming Assistants
1. Programming Assistants will be able to successfully organize social and educational
programs for RLC students
2. Programming Assistants will be able to accept responsibility for one’s own actions
and consequences for one’s decisions (i.e., understand deadlines, take initiative and
keep one’s word)
3. Programming Assistants will be able to demonstrate the confidence to assume
formal and informal leadership roles as appropriate to a given situation
4. Programming Assistants will be able to understand and articulate one’s own
leadership style and recognize personal strengths and areas for improvement.
5. Programming Assistants will be able to identify when on- and –off campus resources
or services are needed and utilize them
RESIDENT ASSISTANTS
RA Recruitment and Application Process
1. RA applicants will be able to demonstrate their ability to effectively communicate in
an individual and group setting.
2. RA applicants will be able to complete the application process by adhering to all
deadlines
3. RA applicants will be able to demonstrate the confidence to assume formal and
informal leadership roles as appropriate to a given situation.
4. RA applicants will be able to demonstrate the knowledge and skills necessary to
work with others who are different from oneself in meaningful and productive ways

6. 5. RA applicants will be able to apply constructive feedback to future endeavors
The Resident Assistant Experience
1. RAs will be able to organize initiatives to develop a sense of community on the floor.
2. RAs will be able to successfully balance their RA responsibilities with their academic
and social commitments.
3. RAs will be able to direct resident students to relevant campus resources.
4. RAs will be able to distinguish between situations in which their role is to provide
support to residents from situations in which their role is to provide referrals in
accordance with departmental SOPs
5. RAs will be able to interpret the rationale for campus and residence hall policy.
6. RAs will be able to define their roles as staff members on their individual residence
hall staffs and as members of the Residence Life & Housing Department as a whole.
7. RAs will be able to collaborate with residents to implement successful programs in
the residence halls.
Senior RA Experience
1. SRAs will be able to resolve conflict through analysis of the problem and
implementation of an appropriate course of action.
2. SRAs will be able to understand and articulate one’s own leadership style and
recognize personal strengths and areas for improvement.
3. SRAs will be able to recognize group dynamics and facilitate effective group
development and teamwork.
4. SRAs will be able to demonstrate the confidence to assume formal and informal
leadership roles as appropriate to a given situation.
5. SRAs will be able to demonstrate the knowledge and skills necessary to work with
others who are different from oneself and in meaningful and productive ways.
STAFF TRAINING
Professional Staff Training
1. Staff will be able to give and receive information, exchange ideas, and convey
messages in thoughtful, coherent and appropriate ways
2. Staff will be able to demonstrate their understanding of policy and procedure
3. Staff will be able to understand and articulate one’s own leadership style and
recognize personal strengths and areas for improvement

7. 4. Staff will be able to demonstrate active community involvement through sharing
knowledge and giving back to promote the greater good
5. Staff will be able to demonstrate the knowledge and skills necessary to work with
others who are different from oneself in meaningful and productive ways
Resident Assistant Training
1. RAs will be able to identify ways to build community on their floors and in their
residence halls as a result of RA training.
2. RAs will be able to list their administrative responsibilities and plan accordingly for
the academic year as a result of RA training.
3. RAs will be able to describe appropriate campus resources for resident students in
need of academic, social or personal support as a result of RA training.
4. RAs will be able to distinguish between situations in which their role is to provide
support to residents from situations in which their role is to provide referrals in
accordance with departmental SOPs as a result of RA training.
5. RAs will be able to apply skills in policy enforcement through appropriate
documentation of violations and intentional follow up with residents as a result of
RA training.
6. RAs will be able to define their role as a staff member on their individual residence
hall staff and as a member of the Residence Life & Housing Department as a whole.
Senior Resident Assistant Training
1. SRAs will be able to present information to RA’s effectively as a result of SRA
Training.
2. SRAs will be able to recognize group dynamics and facilitate effective group
development and teamwork as a result of SRA Training.
3. SRAs will be able to recognize one’s influence with others and use it in positive and
ethical ways as a result of SRA Training.
RA In-service Training
1. RAs will be able to integrate new competencies and ideas into their skill set to
develop in their job performance.
2. RAs will be able to give and receive information, exchange ideas, and convey
messages in thoughtful coherent and appropriate ways.
3. RAs will be able to listen effectively to others and understand differing points of
view.

8. Office Assistant Staff Training
1. Students will be able to explain Residence Life and Housing Policies and Procedures
after participating in additional training opportunities.
2. Students will be able to identify when on- and off – campus resources or services are
needed and utilize them.
3. Students will be able to demonstrate the confidence to assist students, staff, and
parents.
4. Students will be able to demonstrate the knowledge and skills necessary to work
with others who are different from oneself in meaningful and productive ways.
FACILITIES
The Work Order Process
1. Students will be able to describe the appropriate information by using technology to
report maintenance issues.
2. Students will be able to identify when the correct services are needed in order to do
building repairs.
3. Students will be able to demonstrate active involvement by sharing knowledge of
maintenance issues with the appropriate personnel for the greater good of the
community.
Damage Billing
1. Students will be able to recognize the consequences of their own actions and
decisions
2. Students will be able to resolve problems and conflicts by utilizing on campus
resources and services
3. Students will be able to demonstrate active community involvement by sharing
knowledge and giving back to promote the greater good
4. Students will be able to explain institutional values and policies
Damage Billing Appeals
1. Students will be able to express, in writing via email, their reason for appealing
damage charges
2. Students will be able to compose an appropriate rebuttal to the damage assessment

9. 3. Students will be able to take the initiative to articulate, on behalf of everyone
assigned to the room or suite, the reason why they should not be charged for
specific damages
STUDENT ORGANIZATIONS
Residence Hall Association (RHA) E-Board Experience
1. E-board members will be able to organize a meeting
2. E-board members will demonstrate leadership skills
3. E-board members will create programs for general members
4. E-board members will demonstrate the knowledge and skills necessary to work with
others who are different from oneself in meaningful and productive ways
5. E-board members will be able to recognize group dynamics and facilitate effective
group development and teamwork
Residence Hall Association (RHA) General Member Experience
1. General Members will illustrate difference of opinion in a formal setting
2. General Members will demonstrate the confidence to assume formal and informal
leadership roles as appropriate to a given situation
Residence Hall Association (RHA) Programs
1. Students will be able to demonstrate active community involvement through sharing
knowledge and giving back to promote the greater good
Residence Hall Association (RHA) NEACURH Conf. Experience
1. Students will be able to compare BSU to other similar institutions for ideas and
improvements
2. Students will be able to understand and articulate one’s own leadership style and
recognize personal strengths and areas for improvement
National Residence Hall Honorary (NRHH)
1. Students will be able to discuss meaningful ways to recognize campus groups and
the surrounding community.
2. Students will be able to develop leadership skills to assist them in obtaining
positions on campus (i.e. Orientation Leader, Resident Assistant).

10. 3. Students will be able to recognize potential student leaders who are resident
students to induct into the organization.
4. Students will be able to demonstrate role model behavior for their peers.