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Developing; Quality Culture


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Quality Culture

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Developing; Quality Culture

  1. 1. Developing: Quality Culture Presents by Mr. Nilesh Utpure Under the guidance of Dr. Dale A. V. Sharadchandra Pawar College of Pharmacy (otur) Pune-412409 1
  2. 2.  Technology & Culture  Theories of motivation  Create & maintain awareness of quality  Evidence of management & empowerment  Time to change the culture Content 2
  3. 3.  Quality culture is the pattern of human habits, shared beliefs, values, attitudes, institutions, and behavior patterns that characterize the members of a community or organization 3 What is Quality Culture..?
  4. 4. An organization is the integration of two major systems: 1-The Technical system (touches the head) 2-The Social system (touches the heart) So to become superior in quality, we must pursue two courses of action : 1. Develop technologies that meets customer needs 2. Stimulate a ‘culture’ throughout the organization that continually views quality as a primary goal. Technology & Culture 4
  5. 5.  Motivation is the characteristics that help us to achieve the goal. It is the drive that pushes us to work hard. It is the energy that gives the strength to get up & keep going even when things are not going our way.  Over all the basic perspective on motivation looks like this Theories of Motivation needs behaviorsatisfaction 5
  6. 6.  We each have hierarchy of needs that ranges from ‘lower’ to ‘higher’.  Maslow’s theory maintain that a person does not feel a higher need until the need of current level have been satisfied.  Maslow’s hierarchy pyramid shows Maslow’s theory of motivation Self actualization Esteem need Social need Safety need Physiological need 6
  7. 7.  Physiological needs: Provide ample breaks for lunch, pay salaries that allow workers to buy life essentials  Safety needs: Provide a safe environment for work, relative job security & freedom from threats  Social needs: Generate a feeling of acceptance, belonging by reinforcing team dynamic  Esteem needs: Recognize achievements, assign imp projects & provide status to make employees feel valued & appreciated  Self actualization: Offer challenging & meaningful work assignments 7
  8. 8.  Described by Douglas McGregor in 1985  Theory X is a negative view of human nature, assuming that most employees are lazy, uncooperative therefore, managers should motivate them through skillful use of incentives & penalties  Theory Y is a positive view, believing that employees want to work to work & will seek responsibilities that can solve organizational problems & personal growth Behavioral theory [ x v/s y ] 8
  9. 9. Theory X  We dislike work  We must be forced  We would be rather be directed  We are motivated mainly by money  Most of us have little creativity Theory Y  We like to work  We will direct ourselves  We will seek & accept responsibilities  Under the right conditions we are motivated  We are highly creative creatures 9
  10. 10. I. Planning II. Implementation III. Checking & Reviewing IV. maintaining Create & maintain awareness of quality 10
  11. 11.  Planning a. Support & resource b. Your current situation c. Your target & goal setting d. Message & communication channels  Implementation a. When to start b. Assign roles & responsibilities c. Gather & prepare promotional materials d. Launch the program 11
  12. 12.  Checking & Reviewing a. Measure the success of the program b. Get staff to feed back ideas, comments & suggestions c. Report to staff & management  Maintaining a. An culture b. New employees c. Maintaining momentum 12
  13. 13.  Management commitment is necessary but not sufficient  To inspire action within a company, the most important element is management leadership in quality  The leadership role includes establishing, aligning & developing quality goal & strategies & then serving on a quality council to lead the quality effort Provide evidence of management & empowerment 13
  14. 14.  Qualities for successful leader: 1. An internal locus of control 2. A greater tolerance for ambiguity 3. Flexibility & a curiosity about the issues involved  Upper management should be: 1. Establish quality policies. 2. Provide the resources. 3. Provide problem oriented training. 4. Stimulate improvement. 5. Provide for reward & recognition. 14
  15. 15.  It’s a very difficult to change culture instantly  But necessary to change when quality get low or due to competition  New ideas, suggestions or better plans for attraction  Before change organization should identify & review the planning Time to change the culture 15
  16. 16. Any queries…? 16
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