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Tracking Electronic Resources Access Problems: A Path to Improved Library Services

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Heather Bowman, presenter NASIG Snapshot Session

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Tracking Electronic Resources Access Problems: A Path to Improved Library Services Heather Bowman ∙ Electronic Resources/Serials Librarian ∙ Wilkes University
Rathmel, Angela, Liisa Mobley, Buddy Pennington, and Adam Chandler. “Tools, techniques, and training: results of an e-resources troubleshooting survey.” Journal of Electronic Resources Librarianship, vol. 27, 2015, pp. 88-107.
Access Problem Origins
A Path to Improved Library Services Identifying user needs Creating a better user experience Fostering communication Assessment
Heather Bowman Electronic Resources/Serials Librarian, Wilkes University heather.bowman@wilkes.edu

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