2. Emotions are at play
• Excitement: The Seller is happy to
introduce the USP to the client and
the client is eager too. It’s like
the first date,
No one knows what’s next, BUT....
Mwenda M. Mbae,ACIM
3. One of you is dying to close
the deal
Mwenda M. Mbae,ACIM
And may not be so careful to state his exact
intentions
4. … Here’s where Service
Management
Mwenda M. Mbae,ACIM
eeeHHH. Get’s In!!!
Managing the
situation in here
5. Ensuring the Excitement has details..
Mwenda M. Mbae,ACIM
And that both keep
their promises...
6. Keeping in mind that It’s all about the
client…
Mwenda M. Mbae,ACIM
Client Services Management.