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Skills Profile
Service Manager
Dipl. Eng. In Computer Eng. FH
Köln -Germany Mourad Ben Nasr
Contact: Mourad.mbn@hotmail.com
Mobile: +216 22 324 785
Summary
21 years’ experience in sales & Service functions in the IT Solutions, both in products and services Siemens
Partner and multinational companies:.
• Joined Dom Sichereits-Technik Köln – Germany 1994 as Development Engineer based in Bonn Germany
• Joined Siemens & Silicon Graphics Partner MIS (Loukil Holding) in January 1995 - 1999 as Technical Sales
Engineer based in Tunis
• Joined Siemens in June 1999 as head of Unit IT Service Solution
• Joined FSC in September, 2006 as Service Delivery Manager based in Tunis
• Joined FTS in September, 2009 as Service Manager based in Tunis
Responsibilities for IT Solution Design, build and Services Delivery in Datacenter for complex Solutions and
Consolidation Project
• Account Manager for Key Telco Customer and Bank
• Continuous IT Infrastructure Optimization (through standardization, Developing new solution, retaining the
customer and offering added value service
• Optimize implementation Time and improve the service quality with best practices
• Achieve Value added Service Implementation and offering expertise on the region for Project in Morocco,
Algeria, Senegal and Mauritania
• Resource Planning and allocation for local projects according to their Skills, needs of the Project and needs of
the customers.
• Personnel development plan for resources working in services.
Certification
2001-07-21 Certified Sales Expert for Intel Systems from Fujitsu Siemens Computer
2001-07-27 Certified Sales Expert for PRIMEPOWER Systems from Fujitsu Siemens Computer
2003-08-08 Fujitsu Certified PRIMEPOWER Enterprise Support Engineer
2004-09-06 Certified Online storage Expert Systems Engineer
2004-11-19 Quantum (ADIC) Library Scalar i2000 Certificate #2602 Scalar i2000:Library Connectivity
2004-11-19 Quantum (ADIC) Library Scalar i2000 Certificate #2603 Scalar i2000:Library Setup & Support
Quantum (ADIC) Library Scalar i2000 Certificate # 4105: Storage Area Network Fundamentals
2014-06-13 Certified EMC Affiliate Development for Sales 2014
2014-06-15 Certified EMC Affiliate Development for SE 2014
Language Ability
Level according to the common european framework of reference for languages (CEFR)
Arabic Upper Advanced C2
French Upper Intermediate B2
German Upper Intermediate B2
English Intermediate B1
Industry experience
SIEMENS > 5 Years
Fujitsu > 5 Years
IT-Services > 5 Years
Electronics & High-Tech 0-2 Years
Project experience
2014-01-15 – 2014-03-30 Tunisiana
Storage Virtualization Project Tunisiana
Virtualization project with EMC VPLEX Metro+ VNX 75000 of the Secondary Site
Local Project Manager
2013-07-01 - 2013-08-02
Tunisie Telecom SAN audit
Diagnostic of Tunisie Telecom's SAN health:
- Analyze of hardware equipment’s (FC switches and disk arrays)
- Analyze of zoning
- Analyze of RAID Configuration and LUN utilization on each disk array
Presales, Project Manager and Service Delivery Manager
2013-05-24 - 2013-07-24
Tunisie Telecom SAN extension
Reorganize SAN Storage; Storage extensions and Performance optimization on three different EMC Storage CX4-960 arrays.
Following best practices (consideration of the SAN audit results).
- Storage migration
Presales, Project Manager, Sevice Delivery Manager
2013-04-17 - 2013-07-15
Networker upgrade to 8.0 Orange Tunisia
Upgrade of the overall Networker Backup solution which concerns more than 80 production machines.
The upgrade englobe also: licensing review and integration of new components to the solution in heterogeneous
environment (Managed OS in the solution: Windows, RHEL, AIX and HPUX; Managed Hardware: EMC NAS and SAN storage,
Quantum Scalar i500, Brocade FC Switch 5000 series)
Project Manager, Sevice Delivery Manager and Presales Manager
2013-05-01 - 2013-05-31
Oracle Data Base Consolidation and virtualization: Oracle11g Database Rel.2 v11.2.0.3 Tunisiana
• ESXi Server Installation and Configuration under EMC VPLEX
• Storage Tuning using best oracle best practice layout
• Operation system installation and tuning basing on Oracle recommendation
• Network Configuration basing on Oracle recommendation
• Virtualization of tow applications:
• ERP : e-business: 1x Server DB + 1 server App + Data Base : Oracle Enterprise Edition + App : EBS 12.3
• DB Server (Oracle RAC) + DB: Oracle Enterprise Edition (RAC)
• Participation in Oracle Data Base/APP installation and configuration
• Test and acceptance using workbench and other performance and IO tools
• Migration to the new virtualized platform
Pre-Sales and Project Management
2013-01-01 - 2013-01-24
VPLEX Project Phase 2
- Encapsulation of Eva storage array
- Encapsulation of BSCS platform
- Encapsulation of VMware platform
- Encapsulation of Mediation platform
Project Manager
2012-12-20 - 2013-05-15
Mediation platform “FTAM Migration” Tunisie Telecom
Replacement of two PRIMEPOWER servers from the FTAM Platform
- Integration and testing of the X25 and ISDN connection to all EWSD, Ericsson, Huawei, Alcatel BTS
Project Manager and Pre-sales Manager
2012-09-18 - 2013-12-02
TUNISIANA DT backup Consolidation to third site platform as extension to the central site
One storage node was added to the existing platform.
The storage node is a RHEL5.7 x86_64 server (hardware Fujitsu PRIMERGY RX300S7).
This storage node has been connected to a new delivered storage array (EMC VNX5300 Unified) and also to a new delivered
Tape Library (Quantum Scalar i500 Library with 2 LTO4 drives) .
The extension included SAN and NAS configuration.
New Networker licenses and clients were also configured.
Pes-Sales; Project Manager
2012-06-05 - 2012-07-14
VPLEX Project Phase 1 Tunisiana
EMC Storage virtualization VPLEX and VNX 7500 Configuration
- Preparation of the HP XP10K for the migration and the encapsulation to the VNX7500 (FAST cache, FAST VP, QOS, SAN
Copy…)
- Migration of the existence platform under the VPLEX to the VNX7500
Project Manager
2012-05-13 - ongoing
ERP/BSCS platforms extension at Tunisie Telecom
Migration of ERP Platform to the new one: installation, configuration of 2 SPARC Enterprise T5120, 1 SPARC Enterprise T4-2
and 2 SPARC Enterprise M5000 (Solaris 10, PRIMECLUSTER 4.2A20, Navisphere agent and PowerPath™ 5.3)
Maintenance and support since 2012
Project Manager, Service Delivery Manager
2012-03-31 - 2012-04-19
Carrefour Tunisie: Vmware project (Tunis, Tunisia)
- Installation and configuration of ESX 5.0
- Storage configuration: EMC VNX 5500 • Server Integration with EMC storage VNX 5500 Block system
• Configuration SAN network + LAN network
• Blade server Installation (10 Blade server BX920s2)
• vCenter configuration (DRS+ HA + vMotion)
Project Manager, Service Delivery Manager
2012-02-20 - ongoing
EMC Networker migration and extension at African Development Bank
Migration of the backup solution based on EMC Networker 7.5 from an old server to a new one running Windows Server
2008, integration and configuration of new platforms, review and improvement of groups, pools and schedules
Project Manager, Service Delivery Manager
2012-02-07 - ongoing
Virtualization Project For AMEN Bank
BRS Solution, Blade Server and server Virtualization with VMWARE, Nearline storage (Quantum i500) storage consolidation
(EMC VX5500) and Disaster-Recovery
Project Manager
2011-05-24 - 2011-05-25
SAN consolidation at Tunisie Telecom
SAN consolidation through the migration of the SAN from old FC switches to a Brocade DCX (cabling, switch configuration
backup and restore, virtual fabrics configuration)
Project Manager, Service Delivery Manager
2011-03-07 - ongoing
Backup solution in STEG
Installation, maintenance and support of a Consolidated backup solution based on EMC Networker 7.6 installed on a
PRIMERGY TX300 running Red Hat 5.4, and a Scalar i500 tape library
Project Manager, Service Delivery Manager
2010-12-20 - 2011-02-01
CTI/LP project in Tunisiana
Installation and configuration of a new platform based on 2 SPARC Enterprise M5000, 2 SPARC Enterprise T5220 and 2 SPARC
Enterprise T5240, EMC CX4-120 and brocade 5100 FC switches.
Use of Solaris 10, VERITAS Storage Foundations and VERITAS Cluster Server
Project Manager, Service Delivery Manager
2010-12-02 - 2010-12-10
TOPNET (Internet Services Provider): Hosting Platform
Installation and configuration of Fujitsu RX300 and RX600 servers
- Installation and configuration of the FibreCAT CX4-120 Storage Array
- Network configuration
- SAN Configuration (brocade switch): zoning…
Project Manager, Service Delivery Manager
2010-11-15 - 2010-11-20
SAN consolidation at Tunisiana
SAN consolidation through the migration of the SAN from old FC switches to a Brocade DCX (cabling, switch configuration,
virtual fabrics configuration, and new zoning configuration)
Maintenance and support since 2010
Project Manager, Service delivery Manager
2010-10-16 - 2010-10-29
CRM Platform installation at Tunisie Telecom
CRM Platform Infrastructure installation, implementation and configuration: 6 SPARC Enterprise M4000, 4 SPARC Enterprise
M3000, EMC CX4-960, Solaris 10
Maintenance and support since 2010
Project Manager, Service Delivery Manager
2010-10-16 - 2011-02-03
Maroc Telecom : EMC NAS Project “homedir” for 1500 users with Disaster recovery solution
Implementation and configuration of EMC Celerra NS – G8 in two site: Primary and secondary
- Implementation and configuration of EMC CX4 960 in two site
- Replication V2
- Configuration of virtual provisioning
- Network configuration
- EMC Rainfinity FMA virtual appliance
Project Manager, Service Delivery Manager
2010-08-05 – 2010-08-31
Expresso- Chinguitel Telecom (Nouakchott, Mauritania)
Intel Platform:
- Network Architecture
- SAN Architecture
- Installation and configuration of Fujitsu blades and PRIMERGY Servers
- Configuration of the Eternus DX440 Storage Array
- F5 Networks Configuration
SPARC Enterprise platform:
- installation and configuration of 8 SPARC Enterprise T5120 running Solaris10
- installation and configuration of VERITAS Storage Foundation and VERITAS Cluster Server on the T5120 servers, 3 PRIMERGY
RX600 running Red Hat 5.4, and 2 full BX900 chassis running Red hat 5.4 and Windows 2008 server
- installation and configuration of Networker 7.6 on all the above listed servers
- configuration of Fujitsu Eternus LT60 tape library and zoning of 2 Brocade 5100 FC switches
Project Manager, Service Delivery Manager
2010-07-03 – 2010-09-31
Tunisian Post: ELECTRONIC BANKING project
Intel platform:
Installation and configuration of Fujitsu RX300 and RX600 servers
- Installation and configuration of the EMC FiberCAT CX4-240 Storage Array
- Network configuration
- SAN Configuration (zoning: soft zoning; FC Switch: Brocade Silkworm 5100…)
SPARC Enterprise platform:
Installation and configuration of 2 SPARC Enterprise M5000, 2 SPARC Enterprise M4000, Solaris 10, VERITAS Storage
Foundation, PRIMECLUSTER 4.2a20
Maintenance and support since 2010
Project Manager, Service Delivery Manager
2010-06-19 – 2010-07-19
New Platform at Telco customer: Expresso Telecom in Senegal
installation and configuration of 8 SPARC Enterprise T5120 running Solaris10
- installation and configuration of VERITAS Storage Foundation and VERITAS Cluster Server on the T5120 servers, 3 PRIMERGY
RX600 running Red Hat 5.4, and 2 full BX900 chassis running Red hat 5.4 and Windows 2008 server
- installation and configuration of Networker 7.6 on all the above listed servers
- configuration of Fujitsu Eternus LT60 tape library and zoning of 2 Brocade 5100 FC switches
Project Manager, Service Delivery Manager
2010-06-12 - 2010-06-23
OSS project at Telco customer: Tunisie Telecom
Installation and configuration of 8 SPARC Enterprise T5120, Solaris 10, VERITAS Storage Foundation, PRIMECLUSTER 4.2a20,
Configuration of storage from an existing CX4-960
Design, build, Project Management
2010-06-12 - 2010-06-29
Orascom Telecom Tunisie: Mail platform project
Hardware installation, implementation and configuration Installation Fujitsu servers with Windows Server 2008 R2 (21 x
Blade BX920s1, 5 x RX300…)
- Installation and configuration of the EMC CLARiiON CX3-20 Storage Array
- Network configuration (Cisco LAN Switches)
- VLAN configuration
- SAN Configuration (zoning: soft zoning; FC Switch: Brocade Silkworm 5000…)
- Installation and configuration of PowerPath™ software : Load Balancing, Multipathing, …
- Servers monitoring: Fujitsu Server View Suite
Maintenance and support since 2010
Project Manager, Service Delivery Manager
2010-01-07 - 2010-08-07
Tunisian Post - Mail Post
Intel platform:
Installation and configuration of Fujitsu RX300 and RX600 servers with Windows Server 2008 R2
- Installation and configuration of the EMC FibreCAT CX4-120C Storage Array
- Network configuration (LAN Switch : D-LINK DGS-3024)
- Vlan configuration
- SAN Configuration (zoning: soft zoning; FC Switch: Brocade Silkworm 5100…)
Maintenance and support since 2010
Project Manager, Service delivery Manager
2009-06-30 - 2009-07-30
Hosting VMWARE at Planet
- Installation of 3 ESX version 4.0 on Fujitsu BX600S3 with Boot on SAN on an EMC CLARiiON CX4-120
- Installation and configuration of VMWare VSphere 4
- VLAN configuration on vSwitches
- SAN Configuration (zoning: hard zoning; FC Switch: Brocade Silkworm …)
- LAN Configuration
- VLAN Configuration
- Distributed Resource Scheduling Configuration
- VMotion Configuration
Maintenance and support since 2009
Design, Build and Project Management
2007-07-01 - ongoing
Telecom fraud Management - Revue Assurance at Tunisiana
Install and configure, support and maintenance of Primequest540 and rack servers 10 (Fujitsu-Siemens PRIMERGY RX600S3),
Red Hat ES + Fujitsu-Siemens PRIMECLUSTER RMS + Storage FibreCAT CX3-80
3. Installation and configuration of rack servers 10 (Fujitsu-Siemens PRIMERGY RX600S2), Red Hat ES + Fujitsu-Siemens
PRIMECLUSTER RMS + Oracle Installation, configuration, support and maintenance of a Blade Server (Fujitsu-Siemens
PRIMERGY BX600S2) with 9 blades, several blades are configured in a cluster and load balancing of tasks based on the
product PRIMECLUSTER Fujitsu-Siemens
Maintenance and support since 2007
Senior System Engineer, Project Manager, Service Delivery Manager
2005-11-10 - 2005-11-25
Agence Tunisienne d'internet
Installation and configuration of 5 Clusters, 2 Cluster DNS (2 x Fujitsu-Siemens PRIMERGY RX600S2 + FibreCAT S80 + Red Hat
ES 4 + Fujitsu-Siemens PRIMECLUSTER SIS), 2 Clusters Hosting (2 x Fujitsu-Siemens PRIMERGY RX600S2 + FibreCAT S80 + Red
Hat ES 4 + Fujitsu-Siemens PRIMECLUSTER RMS) et un cluster Mail (2 x Fujitsu-Siemens PRIMERGY RX600S2 + FibreCAT S80 +
Red Hat ES 4 + Fujitsu-Siemens PRIMECLUSTER RMS).
Maintenance and support
Build, Implement, Project Manager
2004-07-01 - ongoing
Arab Tunisian bank Blade project
Hardware Installation with Win2k8 R2 (6*Blade BX920s2)
- Installation and configuration of the EMC Clarion CX3-40 Storage Array
- Network configuration
- Hardware Installation and configuration (10*Blade BX620s3)
- Hardware Installation and configuration (6*Blade BX920s2)
Maintenance and support since 2004
Project Manager, Service Delivery Manager
2003-09-29 – 2014-05.31
XPERT Platform extension at Wataniya Telecom in Algeria
10/01/2003 - 10/15/2003 –install 1 server PRIMEPOWER 450 with VERITAS storage foundation, storage, FibreCAT S80.
10/01/2004 - 10/15/2004 - Add second node PRIMEPOWER 450 with VERITAS storage foundation, PRIMECLUSTER and S80.
4/16/2006 - 4/22/2006 Installation and configuration of the new added storage, (based on EMC CX300)
4/16/2010 - 4/22/2010 - Adding a 3th node (PRIMEPOWER 650) to a 2 nodes cluster (2 PRIMEPOWER 450).
Installation and configuration of the new node, configuration of new added storage (based on EMC CX4-120) and
reconfiguration of the cluster (PRIMECLUSTER 4.2a00
4/16/2011 - 4/22/2011 - Adding a 4th node (PRIMEPOWER 650) to a 3 nodes cluster (1 PRIMEPOWER 650 and 2 PRIMEPOWER
450).
Installation and configuration of the new node, configuration of existing storage (based on EMC CX4-120) on the new server
via VERITAS Storage Foundation and reconfiguration of the cluster (PRIMECLUSTER 4.2a00)
Maintenance and support the solution
Design, build, and Implement, Project Management, Service Delivery management
1999-06-29 - 2006-06-29
Site Central Office National des Postes
Implementation, maintenance and Support of the Online Central Site of Tunisian Poste
Design, build, Implement and Project Manager
1999-01-07 - ongoing
Project Tunisie Telecom FTAM (Telco customer)
- Support and maintenance of Mediation and Billing system based on RM400
- migration the FTAM solution from RM to PRIMEPOWER:
Central site - Principal
Installation of cluster with 5 nodes servers Fujitsu-Siemens (PRIMEPOWER 450)
Installation and configuration of different software : Solaris 9, PRIMECLUSTER 4.0, FTAM openFT, VERITAS Volume Manager,
Networker, CMX
HA Configuration Oracle et IAS with Fujitsu-Siemens (PRIMECLUSTER
Storage Installation Fujitsu-Siemens S80 shared with 5 servers in cluster.
Installation and configuration BRS (LTO2 auto changer)
Extension of central site
Cluster installation of 4 nodes servers Fujitsu-Siemens (PRIMEPOWER 450).
Installation and configuration of different software: Solaris 9, PRIMECLUSTER 4.1, VERITAS Volume Manager, Networker
HA Configuration Oracle and IAS with Fujitsu-Siemens (PRIMECLUSTER).
Backup Site - (Disaster Recovery)
5 Cluster nodes Installation and configuration Fujitsu-Siemens (PRIMEPOWER 450).
Installation and configuration of different software: Solaris 9, PRIMECLUSTER 4.1, VERITAS Volume Manager, Networker
HA Configuration Oracle and IAS with Fujitsu-Siemens (PRIMECLUSTER).
Install and configure of Fujitsu SAN storage.
Installation and configuration of Backup and restore (Fujitsu Near-line storage)
Disaster recovery implementation between 2 sites
Design, Build, implement, support and Project management
Professional experience
2009-05 - ongoing
Senior Service Delivery Manager
Service Manager Fujitsu - Tunisia
Fujitsu Technology Solutions
2006-05 - ongoing
Senior System Engineer
Service Delivery Manager
Fujitsu Siemens Computers
1999-05 - ongoing
Senior system Engineer
Head of Unit
Siemens Tunisia
1996-05 - 1999-05
Technical and Sales Engineer
Technical and Sales Engineer
Sales and Presale of silicon Graphics and Siemens Server Product
1995-01 - 1995-06
Industry Production Engineer
Production Engineer
Fuba - printed circuit
1994-03 - 1994-10
Development Engineer
Development Engineer
Dom Sicherheits-Technik Köln – Germany
Technical experience, Tools and Methods
Devision Skill Level
PRIMERGY Fujitsu PRIMERGY Blade Server BX600 Expert
Fujitsu PRIMERGY Blade Series (BX) Expert
Fujitsu PRIMERGY Rack Server RX Serie (Sales, Service) Practitioner
SES/PRIMEPOWER Fujitsu PRIMEPOWER Expert
Fujitsu/SUN SES M-Series Expert
Fujitsu/SUN SES T-Series Expert
Fujitsu SES/PRIMEPOWER Expert
PRIMEQUEST Fujitsu PRIMEQUEST Awareness
EMC Storage EMC Storage Expert
EMC CLARiiON Expert
EMC Celerra, EMC VNX, EMC Vplex Practitioner
Fujitsu Storage Data Management Fujitsu FibreCAT (CX300/CX300i, CX500/CX500i,
CX700)Fujitsu FibreCAT (CX3-30C, CX3-20, CX-20C,
CX3-40, CX3-40C, CX3-80)
Expert
Fujitsu Storage Data Protection Fujitsu ETERNUS LT Awareness
Devision Skill Level
Data Protection others Exabyte (110L Tape Autoloader, 221L FC, 221L Tape
Library)
Practitioner
Quantum Library (Scalar i500, Scalar i2000, Scalar
i6000, Scalar i10k)
Practitioner
Storage Backup Software Storage Backup Software Practitioner
EMC NetWorker Awareness
Fujitsu NetWorker Awareness
Storage other Software EMC TimeFinder, Splitt Mirror, SnapView™ Practitioner
LUN Masking (Volume Logix, Access Logix,SANtinel) Practitioner
remote copy (EMC SRDF, EMC Mirror View, HDS True
Copy)
Practitioner
EMC Replication Manager Practitioner
Operating System UNIX ORACLE/Sun Solaris RISC Practitioner
UNIX File Service Practitioner
Reliant UNIX Practitioner
Operating System UNIX Practitioner
High Availability Fujitsu PRIMECLUSTER Expert
Fujitsu Observe Practitioner
Symantec VERITAS File System Practitioner
Symantec VERITAS Foundation Suite Practitioner
Symantec VERITAS Storage Foundation Practitioner
Symantec VERITAS Volume Manager Practitioner
Storage Area Network Brocade SAN Directors DCX Practitioner
Brocade SAN Switches (300; 5000; 5100; 5300) Practitioner
Brocade SAN Practitioner
Methods and Skills Coaching skills Practitioner
Bid-/Proposal management Bid-/Proposal management Awareness
Project Management Project Management Practitioner
Project Management Responsibility SLA Management and Operations Projects Practitioner
QM-Project Planning Awareness
Project Experience Activity requiring a Project Manager Expert
Activity requiring a Project Quality Manager Practitioner
Activity requiring a Commercial Manager Practitioner
Activity as Multiproject Manager Awareness
Solution-Design Design of Server Based Computing Practitioner
Design Server Consolidation Practitioner
IMAC Installation, Move, Add, Change Awareness
Information Security Business Continuity and Disaster Recovery Practitioner
IT Consolidation Server Consolidation Practitioner
Storage Consolidation Practitioner
IT Architecture Data Center Architecture Practitioner
Server Based Computing Practitioner
System Architectures and Solutions Practitioner
System Dimensioning and Design Practitioner
IT Service Management Data Backup & Recovery Practitioner
Role based skills Service Manager Senior
Solution Design Architect Senior
Systems Engineer Senior
Education and Training
From To Content
1997-11-24 1997-11-28 SCE-Server 1007 Siemens Nixdorf PRIMERGY Server
2000-08-07 2000_08-11 High-end Server RM600E training with Siemens International IT Service Center
Huizingen Belgian
2001-07-16 2001-07-21 Certified Sales Expert for Intel Systems from Fujitsu Siemens Computer
2001-07-23 2001-07-27 Certified Sales Expert for PRIMEPOWER Systems from Fujitsu Siemens Computer
2003-08-04 2003-08-08 PRIMEPOWER Ext. Architecture M9000/1500/2500 update certification
2003-08-08 Certified PRIMEPOWER Enterprise Support Engineer
2003-05-12 2003-05-16 VERITAS Volume Manager and File System SCD-VXVM / 0014
2003-07-21 2003-07-25 FibreCAT FC4500/FC4700/CX600 Fiber channel Basic curses
2004-09-06 2004-06-10 FibreCAT CX admin basic
2004-09-06 Certified Online storage Expert Systems Engineer
2004-11-08 # 4105: Storage Area Network Fundamentals
2004-01-13 2004-01-15 Implementation du service de cluster Microsoft Windows 2000
2004-11-15 2004-11-19 2601 FT Scalar Î2000: FastTrack
2602 Scalar i2000: library connectivity
2603 Scalar i2000: library setup & support
2005-06-06 2005-06-10 Basic administration and configuration of Fujitsu Siemens PRIMECLUSTER v4.1A30
for PRIMEPOWER systems
2006-05.08 2006-05.12 Oracle enterprise Server Administration
2007-04-11 2007-04-13 VERITAS Volume Replicator
2013-10-02 Communication Skills and Project Management - oper_04_a05_bs_enusby
2013-10-08 Business Crisis Management 2: Communicating During Business Crises (Includes
Simulation) - en_us_253691_ek
2013/10/22 Business Planning Essentials: Preparing a Business Plan - stgy_10_a01_bs_enus
From To Content
2013-10-22 Business Planning Essentials: Preparing a Business Plan - stgy_10_a01_bs_enus
2013/10/21 Business Crisis Management 1: Preparing for Business Crises (Includes Simulation)
- en_us_242312_ek
2014-06-15 Certified EMC Affiliate Development for SE 2014
2014-06-13 Certified EMC Affiliate Development for Sales 2014

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  • 1. Skills Profile Service Manager Dipl. Eng. In Computer Eng. FH Köln -Germany Mourad Ben Nasr Contact: Mourad.mbn@hotmail.com Mobile: +216 22 324 785 Summary 21 years’ experience in sales & Service functions in the IT Solutions, both in products and services Siemens Partner and multinational companies:. • Joined Dom Sichereits-Technik Köln – Germany 1994 as Development Engineer based in Bonn Germany • Joined Siemens & Silicon Graphics Partner MIS (Loukil Holding) in January 1995 - 1999 as Technical Sales Engineer based in Tunis • Joined Siemens in June 1999 as head of Unit IT Service Solution • Joined FSC in September, 2006 as Service Delivery Manager based in Tunis • Joined FTS in September, 2009 as Service Manager based in Tunis Responsibilities for IT Solution Design, build and Services Delivery in Datacenter for complex Solutions and Consolidation Project • Account Manager for Key Telco Customer and Bank • Continuous IT Infrastructure Optimization (through standardization, Developing new solution, retaining the customer and offering added value service • Optimize implementation Time and improve the service quality with best practices • Achieve Value added Service Implementation and offering expertise on the region for Project in Morocco, Algeria, Senegal and Mauritania • Resource Planning and allocation for local projects according to their Skills, needs of the Project and needs of the customers. • Personnel development plan for resources working in services. Certification 2001-07-21 Certified Sales Expert for Intel Systems from Fujitsu Siemens Computer 2001-07-27 Certified Sales Expert for PRIMEPOWER Systems from Fujitsu Siemens Computer 2003-08-08 Fujitsu Certified PRIMEPOWER Enterprise Support Engineer 2004-09-06 Certified Online storage Expert Systems Engineer 2004-11-19 Quantum (ADIC) Library Scalar i2000 Certificate #2602 Scalar i2000:Library Connectivity 2004-11-19 Quantum (ADIC) Library Scalar i2000 Certificate #2603 Scalar i2000:Library Setup & Support Quantum (ADIC) Library Scalar i2000 Certificate # 4105: Storage Area Network Fundamentals 2014-06-13 Certified EMC Affiliate Development for Sales 2014 2014-06-15 Certified EMC Affiliate Development for SE 2014
  • 2. Language Ability Level according to the common european framework of reference for languages (CEFR) Arabic Upper Advanced C2 French Upper Intermediate B2 German Upper Intermediate B2 English Intermediate B1 Industry experience SIEMENS > 5 Years Fujitsu > 5 Years IT-Services > 5 Years Electronics & High-Tech 0-2 Years Project experience 2014-01-15 – 2014-03-30 Tunisiana Storage Virtualization Project Tunisiana Virtualization project with EMC VPLEX Metro+ VNX 75000 of the Secondary Site Local Project Manager 2013-07-01 - 2013-08-02 Tunisie Telecom SAN audit Diagnostic of Tunisie Telecom's SAN health: - Analyze of hardware equipment’s (FC switches and disk arrays) - Analyze of zoning - Analyze of RAID Configuration and LUN utilization on each disk array Presales, Project Manager and Service Delivery Manager 2013-05-24 - 2013-07-24 Tunisie Telecom SAN extension Reorganize SAN Storage; Storage extensions and Performance optimization on three different EMC Storage CX4-960 arrays. Following best practices (consideration of the SAN audit results). - Storage migration Presales, Project Manager, Sevice Delivery Manager 2013-04-17 - 2013-07-15 Networker upgrade to 8.0 Orange Tunisia Upgrade of the overall Networker Backup solution which concerns more than 80 production machines. The upgrade englobe also: licensing review and integration of new components to the solution in heterogeneous environment (Managed OS in the solution: Windows, RHEL, AIX and HPUX; Managed Hardware: EMC NAS and SAN storage, Quantum Scalar i500, Brocade FC Switch 5000 series) Project Manager, Sevice Delivery Manager and Presales Manager
  • 3. 2013-05-01 - 2013-05-31 Oracle Data Base Consolidation and virtualization: Oracle11g Database Rel.2 v11.2.0.3 Tunisiana • ESXi Server Installation and Configuration under EMC VPLEX • Storage Tuning using best oracle best practice layout • Operation system installation and tuning basing on Oracle recommendation • Network Configuration basing on Oracle recommendation • Virtualization of tow applications: • ERP : e-business: 1x Server DB + 1 server App + Data Base : Oracle Enterprise Edition + App : EBS 12.3 • DB Server (Oracle RAC) + DB: Oracle Enterprise Edition (RAC) • Participation in Oracle Data Base/APP installation and configuration • Test and acceptance using workbench and other performance and IO tools • Migration to the new virtualized platform Pre-Sales and Project Management 2013-01-01 - 2013-01-24 VPLEX Project Phase 2 - Encapsulation of Eva storage array - Encapsulation of BSCS platform - Encapsulation of VMware platform - Encapsulation of Mediation platform Project Manager 2012-12-20 - 2013-05-15 Mediation platform “FTAM Migration” Tunisie Telecom Replacement of two PRIMEPOWER servers from the FTAM Platform - Integration and testing of the X25 and ISDN connection to all EWSD, Ericsson, Huawei, Alcatel BTS Project Manager and Pre-sales Manager 2012-09-18 - 2013-12-02 TUNISIANA DT backup Consolidation to third site platform as extension to the central site One storage node was added to the existing platform. The storage node is a RHEL5.7 x86_64 server (hardware Fujitsu PRIMERGY RX300S7). This storage node has been connected to a new delivered storage array (EMC VNX5300 Unified) and also to a new delivered Tape Library (Quantum Scalar i500 Library with 2 LTO4 drives) . The extension included SAN and NAS configuration. New Networker licenses and clients were also configured. Pes-Sales; Project Manager
  • 4. 2012-06-05 - 2012-07-14 VPLEX Project Phase 1 Tunisiana EMC Storage virtualization VPLEX and VNX 7500 Configuration - Preparation of the HP XP10K for the migration and the encapsulation to the VNX7500 (FAST cache, FAST VP, QOS, SAN Copy…) - Migration of the existence platform under the VPLEX to the VNX7500 Project Manager 2012-05-13 - ongoing ERP/BSCS platforms extension at Tunisie Telecom Migration of ERP Platform to the new one: installation, configuration of 2 SPARC Enterprise T5120, 1 SPARC Enterprise T4-2 and 2 SPARC Enterprise M5000 (Solaris 10, PRIMECLUSTER 4.2A20, Navisphere agent and PowerPath™ 5.3) Maintenance and support since 2012 Project Manager, Service Delivery Manager 2012-03-31 - 2012-04-19 Carrefour Tunisie: Vmware project (Tunis, Tunisia) - Installation and configuration of ESX 5.0 - Storage configuration: EMC VNX 5500 • Server Integration with EMC storage VNX 5500 Block system • Configuration SAN network + LAN network • Blade server Installation (10 Blade server BX920s2) • vCenter configuration (DRS+ HA + vMotion) Project Manager, Service Delivery Manager 2012-02-20 - ongoing EMC Networker migration and extension at African Development Bank Migration of the backup solution based on EMC Networker 7.5 from an old server to a new one running Windows Server 2008, integration and configuration of new platforms, review and improvement of groups, pools and schedules Project Manager, Service Delivery Manager 2012-02-07 - ongoing Virtualization Project For AMEN Bank BRS Solution, Blade Server and server Virtualization with VMWARE, Nearline storage (Quantum i500) storage consolidation (EMC VX5500) and Disaster-Recovery Project Manager 2011-05-24 - 2011-05-25 SAN consolidation at Tunisie Telecom SAN consolidation through the migration of the SAN from old FC switches to a Brocade DCX (cabling, switch configuration backup and restore, virtual fabrics configuration)
  • 5. Project Manager, Service Delivery Manager 2011-03-07 - ongoing Backup solution in STEG Installation, maintenance and support of a Consolidated backup solution based on EMC Networker 7.6 installed on a PRIMERGY TX300 running Red Hat 5.4, and a Scalar i500 tape library Project Manager, Service Delivery Manager 2010-12-20 - 2011-02-01 CTI/LP project in Tunisiana Installation and configuration of a new platform based on 2 SPARC Enterprise M5000, 2 SPARC Enterprise T5220 and 2 SPARC Enterprise T5240, EMC CX4-120 and brocade 5100 FC switches. Use of Solaris 10, VERITAS Storage Foundations and VERITAS Cluster Server Project Manager, Service Delivery Manager 2010-12-02 - 2010-12-10 TOPNET (Internet Services Provider): Hosting Platform Installation and configuration of Fujitsu RX300 and RX600 servers - Installation and configuration of the FibreCAT CX4-120 Storage Array - Network configuration - SAN Configuration (brocade switch): zoning… Project Manager, Service Delivery Manager 2010-11-15 - 2010-11-20 SAN consolidation at Tunisiana SAN consolidation through the migration of the SAN from old FC switches to a Brocade DCX (cabling, switch configuration, virtual fabrics configuration, and new zoning configuration) Maintenance and support since 2010 Project Manager, Service delivery Manager 2010-10-16 - 2010-10-29 CRM Platform installation at Tunisie Telecom CRM Platform Infrastructure installation, implementation and configuration: 6 SPARC Enterprise M4000, 4 SPARC Enterprise M3000, EMC CX4-960, Solaris 10 Maintenance and support since 2010 Project Manager, Service Delivery Manager 2010-10-16 - 2011-02-03 Maroc Telecom : EMC NAS Project “homedir” for 1500 users with Disaster recovery solution Implementation and configuration of EMC Celerra NS – G8 in two site: Primary and secondary - Implementation and configuration of EMC CX4 960 in two site - Replication V2
  • 6. - Configuration of virtual provisioning - Network configuration - EMC Rainfinity FMA virtual appliance Project Manager, Service Delivery Manager 2010-08-05 – 2010-08-31 Expresso- Chinguitel Telecom (Nouakchott, Mauritania) Intel Platform: - Network Architecture - SAN Architecture - Installation and configuration of Fujitsu blades and PRIMERGY Servers - Configuration of the Eternus DX440 Storage Array - F5 Networks Configuration SPARC Enterprise platform: - installation and configuration of 8 SPARC Enterprise T5120 running Solaris10 - installation and configuration of VERITAS Storage Foundation and VERITAS Cluster Server on the T5120 servers, 3 PRIMERGY RX600 running Red Hat 5.4, and 2 full BX900 chassis running Red hat 5.4 and Windows 2008 server - installation and configuration of Networker 7.6 on all the above listed servers - configuration of Fujitsu Eternus LT60 tape library and zoning of 2 Brocade 5100 FC switches Project Manager, Service Delivery Manager 2010-07-03 – 2010-09-31 Tunisian Post: ELECTRONIC BANKING project Intel platform: Installation and configuration of Fujitsu RX300 and RX600 servers - Installation and configuration of the EMC FiberCAT CX4-240 Storage Array - Network configuration - SAN Configuration (zoning: soft zoning; FC Switch: Brocade Silkworm 5100…) SPARC Enterprise platform: Installation and configuration of 2 SPARC Enterprise M5000, 2 SPARC Enterprise M4000, Solaris 10, VERITAS Storage Foundation, PRIMECLUSTER 4.2a20 Maintenance and support since 2010 Project Manager, Service Delivery Manager 2010-06-19 – 2010-07-19 New Platform at Telco customer: Expresso Telecom in Senegal installation and configuration of 8 SPARC Enterprise T5120 running Solaris10 - installation and configuration of VERITAS Storage Foundation and VERITAS Cluster Server on the T5120 servers, 3 PRIMERGY RX600 running Red Hat 5.4, and 2 full BX900 chassis running Red hat 5.4 and Windows 2008 server - installation and configuration of Networker 7.6 on all the above listed servers - configuration of Fujitsu Eternus LT60 tape library and zoning of 2 Brocade 5100 FC switches Project Manager, Service Delivery Manager 2010-06-12 - 2010-06-23 OSS project at Telco customer: Tunisie Telecom Installation and configuration of 8 SPARC Enterprise T5120, Solaris 10, VERITAS Storage Foundation, PRIMECLUSTER 4.2a20, Configuration of storage from an existing CX4-960
  • 7. Design, build, Project Management 2010-06-12 - 2010-06-29 Orascom Telecom Tunisie: Mail platform project Hardware installation, implementation and configuration Installation Fujitsu servers with Windows Server 2008 R2 (21 x Blade BX920s1, 5 x RX300…) - Installation and configuration of the EMC CLARiiON CX3-20 Storage Array - Network configuration (Cisco LAN Switches) - VLAN configuration - SAN Configuration (zoning: soft zoning; FC Switch: Brocade Silkworm 5000…) - Installation and configuration of PowerPath™ software : Load Balancing, Multipathing, … - Servers monitoring: Fujitsu Server View Suite Maintenance and support since 2010 Project Manager, Service Delivery Manager 2010-01-07 - 2010-08-07 Tunisian Post - Mail Post Intel platform: Installation and configuration of Fujitsu RX300 and RX600 servers with Windows Server 2008 R2 - Installation and configuration of the EMC FibreCAT CX4-120C Storage Array - Network configuration (LAN Switch : D-LINK DGS-3024) - Vlan configuration - SAN Configuration (zoning: soft zoning; FC Switch: Brocade Silkworm 5100…) Maintenance and support since 2010 Project Manager, Service delivery Manager 2009-06-30 - 2009-07-30 Hosting VMWARE at Planet - Installation of 3 ESX version 4.0 on Fujitsu BX600S3 with Boot on SAN on an EMC CLARiiON CX4-120 - Installation and configuration of VMWare VSphere 4 - VLAN configuration on vSwitches - SAN Configuration (zoning: hard zoning; FC Switch: Brocade Silkworm …) - LAN Configuration - VLAN Configuration - Distributed Resource Scheduling Configuration - VMotion Configuration Maintenance and support since 2009 Design, Build and Project Management 2007-07-01 - ongoing Telecom fraud Management - Revue Assurance at Tunisiana Install and configure, support and maintenance of Primequest540 and rack servers 10 (Fujitsu-Siemens PRIMERGY RX600S3), Red Hat ES + Fujitsu-Siemens PRIMECLUSTER RMS + Storage FibreCAT CX3-80 3. Installation and configuration of rack servers 10 (Fujitsu-Siemens PRIMERGY RX600S2), Red Hat ES + Fujitsu-Siemens PRIMECLUSTER RMS + Oracle Installation, configuration, support and maintenance of a Blade Server (Fujitsu-Siemens PRIMERGY BX600S2) with 9 blades, several blades are configured in a cluster and load balancing of tasks based on the product PRIMECLUSTER Fujitsu-Siemens
  • 8. Maintenance and support since 2007 Senior System Engineer, Project Manager, Service Delivery Manager 2005-11-10 - 2005-11-25 Agence Tunisienne d'internet Installation and configuration of 5 Clusters, 2 Cluster DNS (2 x Fujitsu-Siemens PRIMERGY RX600S2 + FibreCAT S80 + Red Hat ES 4 + Fujitsu-Siemens PRIMECLUSTER SIS), 2 Clusters Hosting (2 x Fujitsu-Siemens PRIMERGY RX600S2 + FibreCAT S80 + Red Hat ES 4 + Fujitsu-Siemens PRIMECLUSTER RMS) et un cluster Mail (2 x Fujitsu-Siemens PRIMERGY RX600S2 + FibreCAT S80 + Red Hat ES 4 + Fujitsu-Siemens PRIMECLUSTER RMS). Maintenance and support Build, Implement, Project Manager 2004-07-01 - ongoing Arab Tunisian bank Blade project Hardware Installation with Win2k8 R2 (6*Blade BX920s2) - Installation and configuration of the EMC Clarion CX3-40 Storage Array - Network configuration - Hardware Installation and configuration (10*Blade BX620s3) - Hardware Installation and configuration (6*Blade BX920s2) Maintenance and support since 2004 Project Manager, Service Delivery Manager 2003-09-29 – 2014-05.31 XPERT Platform extension at Wataniya Telecom in Algeria 10/01/2003 - 10/15/2003 –install 1 server PRIMEPOWER 450 with VERITAS storage foundation, storage, FibreCAT S80. 10/01/2004 - 10/15/2004 - Add second node PRIMEPOWER 450 with VERITAS storage foundation, PRIMECLUSTER and S80. 4/16/2006 - 4/22/2006 Installation and configuration of the new added storage, (based on EMC CX300) 4/16/2010 - 4/22/2010 - Adding a 3th node (PRIMEPOWER 650) to a 2 nodes cluster (2 PRIMEPOWER 450). Installation and configuration of the new node, configuration of new added storage (based on EMC CX4-120) and reconfiguration of the cluster (PRIMECLUSTER 4.2a00 4/16/2011 - 4/22/2011 - Adding a 4th node (PRIMEPOWER 650) to a 3 nodes cluster (1 PRIMEPOWER 650 and 2 PRIMEPOWER 450). Installation and configuration of the new node, configuration of existing storage (based on EMC CX4-120) on the new server via VERITAS Storage Foundation and reconfiguration of the cluster (PRIMECLUSTER 4.2a00) Maintenance and support the solution Design, build, and Implement, Project Management, Service Delivery management 1999-06-29 - 2006-06-29 Site Central Office National des Postes Implementation, maintenance and Support of the Online Central Site of Tunisian Poste Design, build, Implement and Project Manager 1999-01-07 - ongoing Project Tunisie Telecom FTAM (Telco customer)
  • 9. - Support and maintenance of Mediation and Billing system based on RM400 - migration the FTAM solution from RM to PRIMEPOWER: Central site - Principal Installation of cluster with 5 nodes servers Fujitsu-Siemens (PRIMEPOWER 450) Installation and configuration of different software : Solaris 9, PRIMECLUSTER 4.0, FTAM openFT, VERITAS Volume Manager, Networker, CMX HA Configuration Oracle et IAS with Fujitsu-Siemens (PRIMECLUSTER Storage Installation Fujitsu-Siemens S80 shared with 5 servers in cluster. Installation and configuration BRS (LTO2 auto changer) Extension of central site Cluster installation of 4 nodes servers Fujitsu-Siemens (PRIMEPOWER 450). Installation and configuration of different software: Solaris 9, PRIMECLUSTER 4.1, VERITAS Volume Manager, Networker HA Configuration Oracle and IAS with Fujitsu-Siemens (PRIMECLUSTER). Backup Site - (Disaster Recovery) 5 Cluster nodes Installation and configuration Fujitsu-Siemens (PRIMEPOWER 450). Installation and configuration of different software: Solaris 9, PRIMECLUSTER 4.1, VERITAS Volume Manager, Networker HA Configuration Oracle and IAS with Fujitsu-Siemens (PRIMECLUSTER). Install and configure of Fujitsu SAN storage. Installation and configuration of Backup and restore (Fujitsu Near-line storage) Disaster recovery implementation between 2 sites Design, Build, implement, support and Project management Professional experience 2009-05 - ongoing Senior Service Delivery Manager Service Manager Fujitsu - Tunisia Fujitsu Technology Solutions 2006-05 - ongoing Senior System Engineer Service Delivery Manager Fujitsu Siemens Computers 1999-05 - ongoing Senior system Engineer Head of Unit Siemens Tunisia 1996-05 - 1999-05 Technical and Sales Engineer Technical and Sales Engineer Sales and Presale of silicon Graphics and Siemens Server Product 1995-01 - 1995-06 Industry Production Engineer
  • 10. Production Engineer Fuba - printed circuit 1994-03 - 1994-10 Development Engineer Development Engineer Dom Sicherheits-Technik Köln – Germany Technical experience, Tools and Methods Devision Skill Level PRIMERGY Fujitsu PRIMERGY Blade Server BX600 Expert Fujitsu PRIMERGY Blade Series (BX) Expert Fujitsu PRIMERGY Rack Server RX Serie (Sales, Service) Practitioner SES/PRIMEPOWER Fujitsu PRIMEPOWER Expert Fujitsu/SUN SES M-Series Expert Fujitsu/SUN SES T-Series Expert Fujitsu SES/PRIMEPOWER Expert PRIMEQUEST Fujitsu PRIMEQUEST Awareness EMC Storage EMC Storage Expert EMC CLARiiON Expert EMC Celerra, EMC VNX, EMC Vplex Practitioner Fujitsu Storage Data Management Fujitsu FibreCAT (CX300/CX300i, CX500/CX500i, CX700)Fujitsu FibreCAT (CX3-30C, CX3-20, CX-20C, CX3-40, CX3-40C, CX3-80) Expert Fujitsu Storage Data Protection Fujitsu ETERNUS LT Awareness Devision Skill Level Data Protection others Exabyte (110L Tape Autoloader, 221L FC, 221L Tape Library) Practitioner Quantum Library (Scalar i500, Scalar i2000, Scalar i6000, Scalar i10k) Practitioner Storage Backup Software Storage Backup Software Practitioner EMC NetWorker Awareness Fujitsu NetWorker Awareness Storage other Software EMC TimeFinder, Splitt Mirror, SnapView™ Practitioner LUN Masking (Volume Logix, Access Logix,SANtinel) Practitioner remote copy (EMC SRDF, EMC Mirror View, HDS True Copy) Practitioner EMC Replication Manager Practitioner Operating System UNIX ORACLE/Sun Solaris RISC Practitioner UNIX File Service Practitioner Reliant UNIX Practitioner Operating System UNIX Practitioner High Availability Fujitsu PRIMECLUSTER Expert Fujitsu Observe Practitioner Symantec VERITAS File System Practitioner Symantec VERITAS Foundation Suite Practitioner Symantec VERITAS Storage Foundation Practitioner Symantec VERITAS Volume Manager Practitioner Storage Area Network Brocade SAN Directors DCX Practitioner Brocade SAN Switches (300; 5000; 5100; 5300) Practitioner Brocade SAN Practitioner
  • 11. Methods and Skills Coaching skills Practitioner Bid-/Proposal management Bid-/Proposal management Awareness Project Management Project Management Practitioner Project Management Responsibility SLA Management and Operations Projects Practitioner QM-Project Planning Awareness Project Experience Activity requiring a Project Manager Expert Activity requiring a Project Quality Manager Practitioner Activity requiring a Commercial Manager Practitioner Activity as Multiproject Manager Awareness Solution-Design Design of Server Based Computing Practitioner Design Server Consolidation Practitioner IMAC Installation, Move, Add, Change Awareness Information Security Business Continuity and Disaster Recovery Practitioner IT Consolidation Server Consolidation Practitioner Storage Consolidation Practitioner IT Architecture Data Center Architecture Practitioner Server Based Computing Practitioner System Architectures and Solutions Practitioner System Dimensioning and Design Practitioner IT Service Management Data Backup & Recovery Practitioner Role based skills Service Manager Senior Solution Design Architect Senior Systems Engineer Senior Education and Training From To Content 1997-11-24 1997-11-28 SCE-Server 1007 Siemens Nixdorf PRIMERGY Server 2000-08-07 2000_08-11 High-end Server RM600E training with Siemens International IT Service Center Huizingen Belgian 2001-07-16 2001-07-21 Certified Sales Expert for Intel Systems from Fujitsu Siemens Computer 2001-07-23 2001-07-27 Certified Sales Expert for PRIMEPOWER Systems from Fujitsu Siemens Computer 2003-08-04 2003-08-08 PRIMEPOWER Ext. Architecture M9000/1500/2500 update certification 2003-08-08 Certified PRIMEPOWER Enterprise Support Engineer 2003-05-12 2003-05-16 VERITAS Volume Manager and File System SCD-VXVM / 0014 2003-07-21 2003-07-25 FibreCAT FC4500/FC4700/CX600 Fiber channel Basic curses 2004-09-06 2004-06-10 FibreCAT CX admin basic 2004-09-06 Certified Online storage Expert Systems Engineer 2004-11-08 # 4105: Storage Area Network Fundamentals 2004-01-13 2004-01-15 Implementation du service de cluster Microsoft Windows 2000 2004-11-15 2004-11-19 2601 FT Scalar Î2000: FastTrack 2602 Scalar i2000: library connectivity 2603 Scalar i2000: library setup & support 2005-06-06 2005-06-10 Basic administration and configuration of Fujitsu Siemens PRIMECLUSTER v4.1A30 for PRIMEPOWER systems 2006-05.08 2006-05.12 Oracle enterprise Server Administration 2007-04-11 2007-04-13 VERITAS Volume Replicator 2013-10-02 Communication Skills and Project Management - oper_04_a05_bs_enusby 2013-10-08 Business Crisis Management 2: Communicating During Business Crises (Includes Simulation) - en_us_253691_ek 2013/10/22 Business Planning Essentials: Preparing a Business Plan - stgy_10_a01_bs_enus
  • 12. From To Content 2013-10-22 Business Planning Essentials: Preparing a Business Plan - stgy_10_a01_bs_enus 2013/10/21 Business Crisis Management 1: Preparing for Business Crises (Includes Simulation) - en_us_242312_ek 2014-06-15 Certified EMC Affiliate Development for SE 2014 2014-06-13 Certified EMC Affiliate Development for Sales 2014