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Emergency Fracture ManagementClinical
Emergency Fracture ManagementFoxTeam
FOX https://telegram.me/vetsvideo
Patients presenting with fractures should receive a complete physical
examination, and radiographs should be taken to determine the extent
of damage.When the underlying cause is traumatic or suspected to be
neoplastic, thoracic and abdominal radiographs and full blood work are
recommended. Blood work is also required for fractures requiring
surgical stabilization. A CBC, chemistry panel, urinalysis, and/or
coagulation profile may be required to safely anesthetize the patient.
Taking these steps allows veterinary team members and clients to make
the best treatment decisions.
Traumatic Fractures:
A fracture is traumatic for both the pet and pet owner and requires compassionate care and expertise from the
should immediately seek attention if they suspect their pet has a fracture. Fracture patients should be completely
extensive trauma, regardless of the fracture origin. Stabilization of the fracture site and appropriate pain
of treatment. The prognosis for return to function depends on the type of fracture, method of stabilization, and
team’s ability to provide exceptional care and communicate effectively with clients will determine a successful
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
• Forelimbs
o Scapula
o Elbow (luxation)
o Radius
• Hindlimbs
o Pelvis
o Femur
o Hip (luxation)
o Distal limb
• Axial skeleton
o Ribs
o Spine
o Sacral (luxation or fracture)
FRACTURE LOCATIONS
The most common fractures reported in trauma cases affect:
BLUNT TRAUMA
Blunt (eg, vehicular) trauma patients often experience multiple injuries . Patients are often only treated for the
additional traumatized tissues or disease processes to go unnoticed and untreated. Signs may not show for hours
alter the outcome of the treatment plan. Common additional injuries (affecting 25%–50% of blunt trauma patients)
• Soft tissue trauma (eg, abrasions, lacerations, degloving injuries)
• Thoracic trauma (eg, pulmonary contusions, hernias, fractures); hemorrhage may be present.
• Abdominal trauma (eg, hemoabdomen, uroabdomen, hernias)
• Head trauma (eg, skull fractures); signs may include epistaxis and neurologic abnormalities.
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
 Lateral radiograph of an adult basset
hound presented for inability to walk
on its hind legs, without evidence of
superficial abrasions or bruises.
The arrows mark a distal femoral
fracture
and a proximal tibial fracture.
FRACTURE REPAIR
The goal of fracture repair is to stabilize the fractured bone, enabling rapid healing and return to full function.
performed as early as possible in stable patients.
• Open fractures are best treated with wound and bone debridement within 8 hours, but repair may be delayed
• Closed fractures are best treated within 1–4 days.
• For complex fractures (eg, spinal, articular, distal radial and ulnar in small breed dogs), consider consultation
veterinary surgeon or referral to a specialty practice.
OTHER OPTIONS
Alternatives to primary bone repair include external coaptation and amputation.
• External coaptation may be successful in fractures below the elbow or stifle, where the joints above and below
fully immobilized.
o Ensure the chosen splint or bandage will withstand bending, rotation, and distractive and compressive
adequately immobilize the site without causing complications.
o Before choosing external coaptation, discuss the implications with the client.
 Financial commitment (costs of bandage changes, sedation, analgesia, materials, multiple
 Time commitment (weekly rechecks)
 Potential for bandage-associated wounds with long-term use
 Risk of failure: As many as 80% of splinted distal radial or ulnar fractures result in nonunion or
of variations in blood supply to the distal bone and difficulty immobilizing the elbow, thereby
the fracture line.
 Need for appropriate compliance (eg, proper confinement).
• Clients may choose amputation for financial reasons.
• Contraindications for amputation include:
o A fracture that is amenable to external coaptation or cage rest
o Severe orthopedic or neurologic disease affecting other limbs
o Extreme obesity
o Previous limb amputation
o Evidence of other existing orthopedic issues (eg, hip or elbow dysplasia, osteosarcoma).
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
PATIENT TRANSPORTATION
The client should be advised on how to safely transport his or her pet to the practice:
• Small pets should be contained in carriers.
• The patient can be lifted using a blanket stretcher; a sling can assist in ambulation.
• The client may place a towel over the patient’s head to minimize the risk of biting.
• Open wounds should be covered with clean towels to minimize contamination.
• The client should allow practice team members to transport the patient into the practice, which
can be done safely and quickly with a wheeled cart.
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
PRESENTATION
Ask the following questions on presentation:
• When and how did the fracture(s) occur?
• Are there any concurrent disease processes?
• Is the patient on any medications?
EXAMINATION
• Assess the patient’s airway, breathing, and circulation, and examine for evidence of hemorrhage.
• Check vitals and complete initial diagnostics (TPR, weight, blood pressure, PCV/TS/BG, ECG, SpO2).
• Complete physical, orthopedic, and neurologic examinations.
• Obtain radiographs of the affected area.
• Consider obtaining radiographs of the abdomen, thorax, and spine. Abdominal and thoracic
ultrasound may be necessary to detect hemorrhage.
• If open wounds and/or fractures are present, obtain a deep tissue sample for culture, then administer broad-
spectrum antibiotics.
• Evaluate the CBC, chemistry, and coagulation panel (if available) to determine the patient's overall health status.
TREATMENT
• Stabilize the patient as needed (eg, place IV catheter, administer oxygen and fluids).
• Administer pain medications and sedatives as needed.
o Consider using opioids in conjunction with NSAIDS for multimodal pain management. NSAIDS should be
who are hypotensive, hypovolemic, or in shock, or whose blood work shows evidence of renal or hepatic
should also be avoided in patients who are already on drugs that could cause adverse reactions.
o Sedation will facilitate further diagnostics/imaging.
• Once analgesics are given, apply sterile lubricant and clip the wounds. Consider collecting samples for culture
the wounds with a copious amount of 0.9% buffered sterile saline, which will decrease bacteria by 90%; clean
Cover with nonadherent, sterile dressing.
• Discuss assessment, treatment options (eg, external or internal fixation, cage rest, external coaptation,
prognosis, and finances with the client.
• If repair is delayed, temporarily immobilize lower limb fractures with a bandage or splint to improve patient
further soft tissue trauma.
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
TEAM SAFETY
• Muzzle patients to allow for safe assessment of wounds.
• Wear examination gloves to minimize contamination of open wounds and to protect team members.
SUPPOORTIVE CLIENT INTERACTION
Fractures are likely unforeseen and their financial considerations unanticipated. Team members should be
prepared to provide support to the client and veterinary care team when these cases present by remaining calm,
compassionate, and responsive.
Understanding a client whose pet has a fracture
• Clients may experience many feelings in response to their pet’s traumatic injury, including guilt, anger, fear,
• It may be difficult to communicate with emotional or angry clients. They likely are responding with their
logical brain. Do not take negative attitudes or conversations personally.
Supporting the client
• Address the client’s most immediate need first: to get medical attention for his or her pet.
• Thank the client for seeking the best possible care for the pet.
• Take care of any remaining client needs (eg, tissues, food, water, clean clothes, information, an area that is
• After the patient is taken to the treatment area, the receptionist should assure the client that the veterinary care
the pet and will provide an update after the initial assessment.
• Address the client and patient by name and correct gender.
Communicating with the client
• Be supportive and assuring (eg, Our team is attending to Annie’s needs. We are committed to providing her with
possible care).
• Follow the client’s lead. If he or she wants to talk about the pet, listen actively and respond compassionately.
client’s good care and loving relationship with the pet as presented in the stories and information shared with
• Acknowledge the client’s feelings (eg, It sounds like you’re very concerned about Annie). This will allow the
feelings or correct your perception, and move from an emotional reaction toward logical responses.
• If you must step away from the client to attend to other responsibilities, explain the reason and promise to
• Avoid making statements that allude to a good prognosis (eg, Don’t worry. Everything will be okay).
• Do not tell the client not to cry. Offer tissues if needed.
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
TEAM WORKFLOW
The workflow below can help your team successfully treat fracture patients and improve client communication.
1. RECEPTIONIST
• Greet and provide support to the client
• Alert the veterinary care team immediately upon the patient’s arrival
• Provide or create a medical record
• Communicate information from the client to the team
2. TECHNICIAN/ASSISTANT
• Receive the patient
• Triage the patient and check his or her vitals
• Stabilize the patient (eg, place the IV catheter, administer oxygen and fluids)
• Clip and clean the wounds; collect samples for culture, if needed
3. VETERINARIAN
• Perform physical, orthopedic, and neurologic examinations
• Administer medications, sedatives, and antibiotics
• Assess the clinical presentation and diagnostics
• Discuss assessment, treatment options, prognosis, and finances with the client
• Administer treatment
4. TECHNICIAN/ASSISTANT
Provide supporting educational information to the client about the patient’s condition and recommended
5. RECEPTIONIST
• Discuss payment options
• Collect deposits and payments for services
• Schedule follow-up appointments
• Provide documentation and forms for referral, if necessary
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
TEAM WORKFLOW
The workflow below can help your team successfully treat fracture patients and improve client communication.
1. RECEPTIONIST
• Greet and provide support to the client
• Alert the veterinary care team immediately upon the patient’s arrival
• Provide or create a medical record
• Communicate information from the client to the team
2. TECHNICIAN/ASSISTANT
• Receive the patient
• Triage the patient and check his or her vitals
• Stabilize the patient (eg, place the IV catheter, administer oxygen and fluids)
• Clip and clean the wounds; collect samples for culture, if needed
3. VETERINARIAN
• Perform physical, orthopedic, and neurologic examinations
• Administer medications, sedatives, and antibiotics
• Assess the clinical presentation and diagnostics
• Discuss assessment, treatment options, prognosis, and finances with the client
• Administer treatment
4. TECHNICIAN/ASSISTANT
Provide supporting educational information to the client about the patient’s condition and recommended
5. RECEPTIONIST
• Discuss payment options
• Collect deposits and payments for services
• Schedule follow-up appointments
• Provide documentation and forms for referral, if necessary
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
FOX https://telegram.me/vetsvideo
TEAM MEMBER ROLE RESPONSIBILITIES
RECEPTIONIST
Patient & client bonding
expert, client educator
• Facilitate communication between the client and the team
• Attend to the client while the veterinary care team attends to the patient
• Ensure the appropriate paperwork, release forms, and deposits or
payment for services are completed
TECHNICIAN/ASSISTAN
T
Patient caretaker, client
educator
• Triage and stabilize the patient
• Ensure appropriate handling of the painful patient
• Obtain diagnostics and administer treatments as directed by the
veterinarian
VETERINARIAN
Medical expert, client
educator
• Perform physical, orthopedic, and neurologic examinations
• Order appropriate diagnostic tests
• Administer pain medications, sedatives, and antibiotics as needed
• Discuss assessment and treatment options with the client
PRACTICE MANAGER
Workflow facilitator,
troubleshooter
• Provide team training on supporting and communicating with clients in
difficult situations
• Ask the veterinarian to educate other team members on recognizing and
responding to emergent/urgent conditions
• Properly debrief the team after a crisis or an urgent/emergent case
• Ensure proper documentation is included in the medical record to support
a legal defense and insurance claims
• Assess client satisfaction and address client concerns
• Promote workplace morale by praising the team for things they do well
• Provide emotional support to clients
• Facilitate patient transfer to a specialty hospital, if applicable
Emergency Fracture Management
FoxTeam
Emergency Fracture Management
Training a Supportive and EffectiveTeam
FOX https://telegram.me/vetsvideo
Developing skills to support clients and patients during traumatic events
before they are needed is key to a practice’s effectiveness and,
ultimately, success in these situations.Training should be periodically
reviewed with the entire team.
FoxTeam
 PRACTICE
Basic Training
This is an opportunity for the practice manager to collaborate with the veterinarian to provide training and clarify
team.
Effective training includes information on how to communicate during difficult times and about difficult subjects,
member’s role and responsibilities. A veterinarian should give a presentation on fractures, including types of
options, and typical follow-up care required. To summarize and put training into action, role-play to practice
Suggested content for the practice manager’s presentation:
• Communicating with an emotional client when his or her pet suffers a traumatic injury or during other difficult
• Communicating about financial considerations during an emergency situation
• Clarifying each team member’s role when an urgent/emergent case presents
• Educating clients about at-home management.
• Suggested content for the veterinarian’s presentation:
• Safely handling a painful fracture patient
• Preventing further injury to the patient
• Preventing the patient from biting team members or the client
• Providing pain medication
• Stabilizing a critical patient
• Types of fractures
• Treating fractures
• Home care and prognosis for fracture patients.
Suggestions for role-play:
• Develop scenarios in which a client in crisis brings his or her pet to the practice with a traumatic fracture.
• Focus on the team’s ability to stay calm in difficult situations and meet the patient’s needs, followed closely by
• Take the lead from the client during conversation.
• Avoid alluding to a good prognosis to comfort the client (eg, It will be okay. Don’t worry).
FOX https://telegram.me/vetsvideo
Emergency Fracture Management
FoxTeam
REFERENCES
1. Severe blunt trauma in dogs: 235 cases (1997-2003). Simpson SA, Syring R, Otto CM. JVECC 19:588-602, 2009.
2. Thoracic trauma in dogs and cats presented for limb fractures. Tamas PM, Paddleford RR, Krahwinkel DJ. JAAHA 21:161-166,
1985.
3. Fundamentals of orthopedic surgery and fracture management. Small Animal Surgery, 3rd ed. Fossum TW—St. Louis: Mosby
Elsevier, 2007, pp 930-1012.
4. Fractures: Classification, diagnosis, and treatment. Handbook of Small Animal Orthopedics and Fracture Repair, 4th ed.
Piermattei DL, Flo G, DeCamp C—St. Louis: Saunders Elsevier, 2006, pp 25-51.
5. External coaptation of distal radius and ulna fractures. Harasen G. Can Vet J 44:1010-1011, 2003.
6. Open fractures. Millard RP, Towle HA. In Tobias KM, Johnston SA (eds): Veterinary Surgery: Small Animal—St. Louis: Saunders
Elsevier, 2012, pp 572-575.
Fox https://telegram.me/vetsvideo
References and author information
Emergency Fracture Management
Fox https://telegram.me/vetsvideo
Thank you for your attentionSee you on our next meeting
Mostafa Qalavand – COC

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Emergency fracture management - Mostafa Qalavand

  • 2. Emergency Fracture ManagementFoxTeam FOX https://telegram.me/vetsvideo Patients presenting with fractures should receive a complete physical examination, and radiographs should be taken to determine the extent of damage.When the underlying cause is traumatic or suspected to be neoplastic, thoracic and abdominal radiographs and full blood work are recommended. Blood work is also required for fractures requiring surgical stabilization. A CBC, chemistry panel, urinalysis, and/or coagulation profile may be required to safely anesthetize the patient. Taking these steps allows veterinary team members and clients to make the best treatment decisions.
  • 3. Traumatic Fractures: A fracture is traumatic for both the pet and pet owner and requires compassionate care and expertise from the should immediately seek attention if they suspect their pet has a fracture. Fracture patients should be completely extensive trauma, regardless of the fracture origin. Stabilization of the fracture site and appropriate pain of treatment. The prognosis for return to function depends on the type of fracture, method of stabilization, and team’s ability to provide exceptional care and communicate effectively with clients will determine a successful FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam • Forelimbs o Scapula o Elbow (luxation) o Radius • Hindlimbs o Pelvis o Femur o Hip (luxation) o Distal limb • Axial skeleton o Ribs o Spine o Sacral (luxation or fracture) FRACTURE LOCATIONS The most common fractures reported in trauma cases affect:
  • 4. BLUNT TRAUMA Blunt (eg, vehicular) trauma patients often experience multiple injuries . Patients are often only treated for the additional traumatized tissues or disease processes to go unnoticed and untreated. Signs may not show for hours alter the outcome of the treatment plan. Common additional injuries (affecting 25%–50% of blunt trauma patients) • Soft tissue trauma (eg, abrasions, lacerations, degloving injuries) • Thoracic trauma (eg, pulmonary contusions, hernias, fractures); hemorrhage may be present. • Abdominal trauma (eg, hemoabdomen, uroabdomen, hernias) • Head trauma (eg, skull fractures); signs may include epistaxis and neurologic abnormalities. FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam  Lateral radiograph of an adult basset hound presented for inability to walk on its hind legs, without evidence of superficial abrasions or bruises. The arrows mark a distal femoral fracture and a proximal tibial fracture.
  • 5. FRACTURE REPAIR The goal of fracture repair is to stabilize the fractured bone, enabling rapid healing and return to full function. performed as early as possible in stable patients. • Open fractures are best treated with wound and bone debridement within 8 hours, but repair may be delayed • Closed fractures are best treated within 1–4 days. • For complex fractures (eg, spinal, articular, distal radial and ulnar in small breed dogs), consider consultation veterinary surgeon or referral to a specialty practice. OTHER OPTIONS Alternatives to primary bone repair include external coaptation and amputation. • External coaptation may be successful in fractures below the elbow or stifle, where the joints above and below fully immobilized. o Ensure the chosen splint or bandage will withstand bending, rotation, and distractive and compressive adequately immobilize the site without causing complications. o Before choosing external coaptation, discuss the implications with the client.  Financial commitment (costs of bandage changes, sedation, analgesia, materials, multiple  Time commitment (weekly rechecks)  Potential for bandage-associated wounds with long-term use  Risk of failure: As many as 80% of splinted distal radial or ulnar fractures result in nonunion or of variations in blood supply to the distal bone and difficulty immobilizing the elbow, thereby the fracture line.  Need for appropriate compliance (eg, proper confinement). • Clients may choose amputation for financial reasons. • Contraindications for amputation include: o A fracture that is amenable to external coaptation or cage rest o Severe orthopedic or neurologic disease affecting other limbs o Extreme obesity o Previous limb amputation o Evidence of other existing orthopedic issues (eg, hip or elbow dysplasia, osteosarcoma). FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam
  • 6. PATIENT TRANSPORTATION The client should be advised on how to safely transport his or her pet to the practice: • Small pets should be contained in carriers. • The patient can be lifted using a blanket stretcher; a sling can assist in ambulation. • The client may place a towel over the patient’s head to minimize the risk of biting. • Open wounds should be covered with clean towels to minimize contamination. • The client should allow practice team members to transport the patient into the practice, which can be done safely and quickly with a wheeled cart. FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam PRESENTATION Ask the following questions on presentation: • When and how did the fracture(s) occur? • Are there any concurrent disease processes? • Is the patient on any medications? EXAMINATION • Assess the patient’s airway, breathing, and circulation, and examine for evidence of hemorrhage. • Check vitals and complete initial diagnostics (TPR, weight, blood pressure, PCV/TS/BG, ECG, SpO2). • Complete physical, orthopedic, and neurologic examinations. • Obtain radiographs of the affected area. • Consider obtaining radiographs of the abdomen, thorax, and spine. Abdominal and thoracic ultrasound may be necessary to detect hemorrhage. • If open wounds and/or fractures are present, obtain a deep tissue sample for culture, then administer broad- spectrum antibiotics. • Evaluate the CBC, chemistry, and coagulation panel (if available) to determine the patient's overall health status.
  • 7. TREATMENT • Stabilize the patient as needed (eg, place IV catheter, administer oxygen and fluids). • Administer pain medications and sedatives as needed. o Consider using opioids in conjunction with NSAIDS for multimodal pain management. NSAIDS should be who are hypotensive, hypovolemic, or in shock, or whose blood work shows evidence of renal or hepatic should also be avoided in patients who are already on drugs that could cause adverse reactions. o Sedation will facilitate further diagnostics/imaging. • Once analgesics are given, apply sterile lubricant and clip the wounds. Consider collecting samples for culture the wounds with a copious amount of 0.9% buffered sterile saline, which will decrease bacteria by 90%; clean Cover with nonadherent, sterile dressing. • Discuss assessment, treatment options (eg, external or internal fixation, cage rest, external coaptation, prognosis, and finances with the client. • If repair is delayed, temporarily immobilize lower limb fractures with a bandage or splint to improve patient further soft tissue trauma. FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam TEAM SAFETY • Muzzle patients to allow for safe assessment of wounds. • Wear examination gloves to minimize contamination of open wounds and to protect team members.
  • 8. SUPPOORTIVE CLIENT INTERACTION Fractures are likely unforeseen and their financial considerations unanticipated. Team members should be prepared to provide support to the client and veterinary care team when these cases present by remaining calm, compassionate, and responsive. Understanding a client whose pet has a fracture • Clients may experience many feelings in response to their pet’s traumatic injury, including guilt, anger, fear, • It may be difficult to communicate with emotional or angry clients. They likely are responding with their logical brain. Do not take negative attitudes or conversations personally. Supporting the client • Address the client’s most immediate need first: to get medical attention for his or her pet. • Thank the client for seeking the best possible care for the pet. • Take care of any remaining client needs (eg, tissues, food, water, clean clothes, information, an area that is • After the patient is taken to the treatment area, the receptionist should assure the client that the veterinary care the pet and will provide an update after the initial assessment. • Address the client and patient by name and correct gender. Communicating with the client • Be supportive and assuring (eg, Our team is attending to Annie’s needs. We are committed to providing her with possible care). • Follow the client’s lead. If he or she wants to talk about the pet, listen actively and respond compassionately. client’s good care and loving relationship with the pet as presented in the stories and information shared with • Acknowledge the client’s feelings (eg, It sounds like you’re very concerned about Annie). This will allow the feelings or correct your perception, and move from an emotional reaction toward logical responses. • If you must step away from the client to attend to other responsibilities, explain the reason and promise to • Avoid making statements that allude to a good prognosis (eg, Don’t worry. Everything will be okay). • Do not tell the client not to cry. Offer tissues if needed. FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam
  • 9. TEAM WORKFLOW The workflow below can help your team successfully treat fracture patients and improve client communication. 1. RECEPTIONIST • Greet and provide support to the client • Alert the veterinary care team immediately upon the patient’s arrival • Provide or create a medical record • Communicate information from the client to the team 2. TECHNICIAN/ASSISTANT • Receive the patient • Triage the patient and check his or her vitals • Stabilize the patient (eg, place the IV catheter, administer oxygen and fluids) • Clip and clean the wounds; collect samples for culture, if needed 3. VETERINARIAN • Perform physical, orthopedic, and neurologic examinations • Administer medications, sedatives, and antibiotics • Assess the clinical presentation and diagnostics • Discuss assessment, treatment options, prognosis, and finances with the client • Administer treatment 4. TECHNICIAN/ASSISTANT Provide supporting educational information to the client about the patient’s condition and recommended 5. RECEPTIONIST • Discuss payment options • Collect deposits and payments for services • Schedule follow-up appointments • Provide documentation and forms for referral, if necessary FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam
  • 10. TEAM WORKFLOW The workflow below can help your team successfully treat fracture patients and improve client communication. 1. RECEPTIONIST • Greet and provide support to the client • Alert the veterinary care team immediately upon the patient’s arrival • Provide or create a medical record • Communicate information from the client to the team 2. TECHNICIAN/ASSISTANT • Receive the patient • Triage the patient and check his or her vitals • Stabilize the patient (eg, place the IV catheter, administer oxygen and fluids) • Clip and clean the wounds; collect samples for culture, if needed 3. VETERINARIAN • Perform physical, orthopedic, and neurologic examinations • Administer medications, sedatives, and antibiotics • Assess the clinical presentation and diagnostics • Discuss assessment, treatment options, prognosis, and finances with the client • Administer treatment 4. TECHNICIAN/ASSISTANT Provide supporting educational information to the client about the patient’s condition and recommended 5. RECEPTIONIST • Discuss payment options • Collect deposits and payments for services • Schedule follow-up appointments • Provide documentation and forms for referral, if necessary FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam
  • 11. FOX https://telegram.me/vetsvideo TEAM MEMBER ROLE RESPONSIBILITIES RECEPTIONIST Patient & client bonding expert, client educator • Facilitate communication between the client and the team • Attend to the client while the veterinary care team attends to the patient • Ensure the appropriate paperwork, release forms, and deposits or payment for services are completed TECHNICIAN/ASSISTAN T Patient caretaker, client educator • Triage and stabilize the patient • Ensure appropriate handling of the painful patient • Obtain diagnostics and administer treatments as directed by the veterinarian VETERINARIAN Medical expert, client educator • Perform physical, orthopedic, and neurologic examinations • Order appropriate diagnostic tests • Administer pain medications, sedatives, and antibiotics as needed • Discuss assessment and treatment options with the client PRACTICE MANAGER Workflow facilitator, troubleshooter • Provide team training on supporting and communicating with clients in difficult situations • Ask the veterinarian to educate other team members on recognizing and responding to emergent/urgent conditions • Properly debrief the team after a crisis or an urgent/emergent case • Ensure proper documentation is included in the medical record to support a legal defense and insurance claims • Assess client satisfaction and address client concerns • Promote workplace morale by praising the team for things they do well • Provide emotional support to clients • Facilitate patient transfer to a specialty hospital, if applicable Emergency Fracture Management FoxTeam
  • 12. Emergency Fracture Management Training a Supportive and EffectiveTeam FOX https://telegram.me/vetsvideo Developing skills to support clients and patients during traumatic events before they are needed is key to a practice’s effectiveness and, ultimately, success in these situations.Training should be periodically reviewed with the entire team. FoxTeam  PRACTICE
  • 13. Basic Training This is an opportunity for the practice manager to collaborate with the veterinarian to provide training and clarify team. Effective training includes information on how to communicate during difficult times and about difficult subjects, member’s role and responsibilities. A veterinarian should give a presentation on fractures, including types of options, and typical follow-up care required. To summarize and put training into action, role-play to practice Suggested content for the practice manager’s presentation: • Communicating with an emotional client when his or her pet suffers a traumatic injury or during other difficult • Communicating about financial considerations during an emergency situation • Clarifying each team member’s role when an urgent/emergent case presents • Educating clients about at-home management. • Suggested content for the veterinarian’s presentation: • Safely handling a painful fracture patient • Preventing further injury to the patient • Preventing the patient from biting team members or the client • Providing pain medication • Stabilizing a critical patient • Types of fractures • Treating fractures • Home care and prognosis for fracture patients. Suggestions for role-play: • Develop scenarios in which a client in crisis brings his or her pet to the practice with a traumatic fracture. • Focus on the team’s ability to stay calm in difficult situations and meet the patient’s needs, followed closely by • Take the lead from the client during conversation. • Avoid alluding to a good prognosis to comfort the client (eg, It will be okay. Don’t worry). FOX https://telegram.me/vetsvideo Emergency Fracture Management FoxTeam
  • 14. REFERENCES 1. Severe blunt trauma in dogs: 235 cases (1997-2003). Simpson SA, Syring R, Otto CM. JVECC 19:588-602, 2009. 2. Thoracic trauma in dogs and cats presented for limb fractures. Tamas PM, Paddleford RR, Krahwinkel DJ. JAAHA 21:161-166, 1985. 3. Fundamentals of orthopedic surgery and fracture management. Small Animal Surgery, 3rd ed. Fossum TW—St. Louis: Mosby Elsevier, 2007, pp 930-1012. 4. Fractures: Classification, diagnosis, and treatment. Handbook of Small Animal Orthopedics and Fracture Repair, 4th ed. Piermattei DL, Flo G, DeCamp C—St. Louis: Saunders Elsevier, 2006, pp 25-51. 5. External coaptation of distal radius and ulna fractures. Harasen G. Can Vet J 44:1010-1011, 2003. 6. Open fractures. Millard RP, Towle HA. In Tobias KM, Johnston SA (eds): Veterinary Surgery: Small Animal—St. Louis: Saunders Elsevier, 2012, pp 572-575. Fox https://telegram.me/vetsvideo References and author information Emergency Fracture Management
  • 16. Thank you for your attentionSee you on our next meeting Mostafa Qalavand – COC

Editor's Notes

  1. Abdominal and thoracic ultrasound are sometimes necessary to detect hemorrhage or other serious pathology following trauma. BG = Blood Glucose ECG = Electocardiogram PCV = Packed Cell Volume SpO2 = Oxygen Saturation TS = Total Solids TPR = Temperature, Pulse, Respiration
  2. Team roles
  3. Mostafa Qalavand – COC – Cellphone number : 0935 134 93 88
  4. Joke
  5. Don't Tread on me ...or else you'll slip and fall!