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March 30th 2017
Blueprint for Moldovan IT Sector
IT Sector Strategic Roadmap
Development
2
World Class Hospitality!
World Class Wine!
World Class Potential in IT
Avasant was engaged in January 2017 to
identify the best approaches to globally
position Moldova as the next IT
destination
What we embarked on? What we unearthed?
3
To build a global positioning roadmap, it is important to understand trends that will
shape demand for IT Services and products in future…
Tectonic shift in US
Administration
Brexit: The Exit Process
Intelligent Automation +
Cognitive Takes off
Level 3 Autonomous
Vehicles Hit the Road
Augmented Reality for
B2B becomes a Reality
Platforms become a
commodity
Emergence of the
Cognitive Era
Connected Living
Transforms the Home
Mainstreaming of the AI
Personal Assistant
Drones Take Off
3-D Printing disrupts
supply-chain/logistics
The Industrial
Internet Play
Media Democratization
IOT Pivots To Sentient
Tools
Rise of the Alternate
Economies
Increasing Insularity,
Nationalism, and
Protectionism
Data as a Service
explodes
Socio-Economic Advanced Technology Business & Industrial Personal & Consumer
4
There is a fear that the “Digital Age” is
making Human Factor irrelevant
Growth and employment is disconnected, the “jobless recovery” will be
the norm
Automation and robotics will replace 50% of
North American manufacturing and blue-collar
jobs
75% of all consumer transactions will be online,
with no physical interaction
Digital fulfillment, 3D printers and self-driving
cars/trucks will replace the physical supply chain
Advanced analytics and decision automation will
replace two-thirds of “knowledge worker” jobs
Birth of a New Digital Era
With each new age, technological innovation has lifted the burdens of
labor. The Digital Age has the potential to unlock unlimited human and
operational potential, if managed right
HiTechLowTech
Low Labor Impact High Labor Impact
Stone Age
Middle Ages
Industrial Age
Digital Age
Information Age
Renaissance
Machines replace Human jobs
Computers replace Human jobs
Automation replaces Human
jobs
5
“We cannot solve a problem
by using the same kind of
thinking we used
to create the problem”
-Albert Einstein
@kevinparikh #empoweringbeyond
Today’s industry problems will not be solved by
traditional managed services, but through digital
solutions
6
The first step while creating the strategic roadmap is to appreciate the trends in the global
marketplace..
ER&D Sourcing Destinations
$72-75Bn
$80-82.5
Bn
2015 2016
11%
29%
28%
15%
13%
15%
Europe
India
Americas
China
RoW
$636B
$650B
$370B
$386B
$951B
$1,075B
$574B
$680B
$159B
$186B
2015
2012
Business Process
Management
ER&D Services
Hardware
Packaged Software
IT Services
Global IT Spend
2015
2012
2015
2012
2015
2012
2015
2012
ER&D Sourcing Growth
Outsourcing spend & number of delivery centers opened in 2015
Source: NASSCOM, Avasant Research

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Blueprint for moldovan it industry 2

  • 1. © 2017 Avasant LLC. All Rights Reserved. Proprietary and Confidential. No part of this document may be reproduced in any form or by any electronic or mechanical means, including information storage and retrieval devices or systems, without prior written permission from Avasant LLC. March 30th 2017 Blueprint for Moldovan IT Sector IT Sector Strategic Roadmap Development
  • 2. 2 World Class Hospitality! World Class Wine! World Class Potential in IT Avasant was engaged in January 2017 to identify the best approaches to globally position Moldova as the next IT destination What we embarked on? What we unearthed?
  • 3. 3 To build a global positioning roadmap, it is important to understand trends that will shape demand for IT Services and products in future… Tectonic shift in US Administration Brexit: The Exit Process Intelligent Automation + Cognitive Takes off Level 3 Autonomous Vehicles Hit the Road Augmented Reality for B2B becomes a Reality Platforms become a commodity Emergence of the Cognitive Era Connected Living Transforms the Home Mainstreaming of the AI Personal Assistant Drones Take Off 3-D Printing disrupts supply-chain/logistics The Industrial Internet Play Media Democratization IOT Pivots To Sentient Tools Rise of the Alternate Economies Increasing Insularity, Nationalism, and Protectionism Data as a Service explodes Socio-Economic Advanced Technology Business & Industrial Personal & Consumer
  • 4. 4 There is a fear that the “Digital Age” is making Human Factor irrelevant Growth and employment is disconnected, the “jobless recovery” will be the norm Automation and robotics will replace 50% of North American manufacturing and blue-collar jobs 75% of all consumer transactions will be online, with no physical interaction Digital fulfillment, 3D printers and self-driving cars/trucks will replace the physical supply chain Advanced analytics and decision automation will replace two-thirds of “knowledge worker” jobs Birth of a New Digital Era With each new age, technological innovation has lifted the burdens of labor. The Digital Age has the potential to unlock unlimited human and operational potential, if managed right HiTechLowTech Low Labor Impact High Labor Impact Stone Age Middle Ages Industrial Age Digital Age Information Age Renaissance Machines replace Human jobs Computers replace Human jobs Automation replaces Human jobs
  • 5. 5 “We cannot solve a problem by using the same kind of thinking we used to create the problem” -Albert Einstein @kevinparikh #empoweringbeyond Today’s industry problems will not be solved by traditional managed services, but through digital solutions
  • 6. 6 The first step while creating the strategic roadmap is to appreciate the trends in the global marketplace.. ER&D Sourcing Destinations $72-75Bn $80-82.5 Bn 2015 2016 11% 29% 28% 15% 13% 15% Europe India Americas China RoW $636B $650B $370B $386B $951B $1,075B $574B $680B $159B $186B 2015 2012 Business Process Management ER&D Services Hardware Packaged Software IT Services Global IT Spend 2015 2012 2015 2012 2015 2012 2015 2012 ER&D Sourcing Growth Outsourcing spend & number of delivery centers opened in 2015 Source: NASSCOM, Avasant Research
  • 7. 7 Global Impact on Jobs due to Digitalization Source: ManPower Group
  • 8. 8 Diversified Industry Footprint Manufacturing Favorable Business Environment Consistent Growth Moldova’s uniquely positioned to deliver ER&D & “High Value” IT Services Proximity, Culture & Human Capital (UTC+2)- Time Compatible with both East & West Europe Multilingual population Romanian Russian English French German Italian Ukrainian Bulgarian Cross Industry Expertise Americas 21% Europe 63% ASPAC 10%MEA 6% Global Export Spread $42M $57M $80M 2010 2013 2016 Export Growth Export Breakup 2016 FTAs- Duty Free Access to 880 Million Customers Multiple Tax Incentives European Neighborhood Policy Beneficial Business Costs E-Government Excellence Law on IT Parks- Virtual IT Park Approx. 8,000 core software professionals Airlines Healthcare Telecom Banking Government IT Services, $56M ER&D, $12M BPO, $8M Others, $4M
  • 9. 9 With targeted innovative market strategies Moldova can aim for non-linear IT industry growth while sustaining traditional service lines… User Personae US & Canada Disruptive Technologies Gaming & Animation Localization E-Government Sub-Saharan Africa CIS Countries Sweden, Norway & Germany Robotic Process Automation UK Engineering Research & Development
  • 10. 10 Interventions across 4 “Industry Pillars” required to achieve strategic outcomes… Version Four Capacity Development Strategic Interventions 1) Continue to address Skill Gaps for new-age digital product development & ER&D 2) Continue to update curricula and align with the evolving industry requirements 3) Train middle management Infrastructure Development 1) Develop & Operationalize IT Park 2) Promote the IT Park internationally 3) Develop regional Innovation Centers Business Ecosystem 1) Improve availability of industry data & statistics and create a National Skill Registry 2) Update the IT industry policy 3) Enhance access to finance for startups and small firms Investment Promotion 1) Develop marketing strategy & collaterals 2) Target and attend relevant international trade shows and events 3) Continue to organize local ICT conferences and summit for potential international investors Government Donors Corporate Academia Prime Support CatalystLegend (Stakeholder Responsibility):
  • 11. 11 “Synchronized & Persistent” pursuit of non- linear growth strategy essential Strong participation and leadership from the Government and implementation of policies to cater requirements of investors Create and empower a nodal agency to coordinate efforts and decision making Invest in building infrastructure and enhancing skill base Work with International experts and thought leaders to develop a unique differentiation for Moldova Planned In Sync Persistent Focused This approach can achieve 2.5x times outcome compared to linear growth 42 46 51 57 64 71 80 96 115 138 165 198 238 140 196 274 397 596 5000 7260 11520 23888 2010201120122013201420152016201720182019202020212022 REVENUE (USD MN) & EMPLOYMENT (FTEs) PROJECTIONS FROM PROPOSED INVESTMENTS IN MOLDOVAN IT SECTOR IT Exports - Linear IT Exports - Non Linear Employment
  • 12. 12 Dr. Pradeep K. Mukherji President & Managing Partner Pk.Mukherji@Avasant.com +91-98210-80841 We will be happy to further share further details and insights… Pradeep is an internationally recognized management consultant and a global sourcing thought leader. He heads Avasant’s operations in APAC & EMEA and manages Avasant’s Globalization Practice. He is closely engaged with donor organizations like the World Bank, Helvetas, USAID, Commonwealth Secretariat and Rockefeller Foundation to provide advisory services for ICT/ BPO sector development strategy in Europe, Africa & LATAM regions. Chirag Rawat Managing Consultant Chirag.rawat@Avasant.com +91-9717296555 Chirag has several years of ICT experience working with multilateral institutions such as the World Bank, Commonwealth Secretariat, USAID, Helvetas amongst other to enhance the ICT readiness and export competitiveness of the emerging service providers in the funded countries. He has also worked with organizations such as IMF and Fortune 500 corporations, helping them navigate through their technology transformation journeys. His work primarily involves IT performance improvement and providing strategic advice for socio-economic development GET CONNECTED www.Avasant.com Empowering Beyond
  • 14. GET CONNECTED www.Avasant.com Empowering Beyond Washington DC New YorkDallas Los Angeles (Headquarters) Houston Austin Toronto London Trinidad & Tobago Düsseldorf Bangalore Mumbai Beijing Tokyo Delhi Dubai Hanoi President & Managing Partner Dr. Pradeep K. Mukherji Pk.Mukherji@Avasant.com +91-98210-80841 Chirag Rawat Managing Consultant Chirag Rawat Chirag.rawat@Avasant.com +91 9717296555