1. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
1

2. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
2
A recording of this webinar can be found at:
http://moki.com/insights/cfd-webinar-3/

3. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Welcome
3
Caleb Harris – Operations & Enablement
Kevin Wunder – Marketing
Webinar available within 24 hours
Additional Webinars:
“How Do You Turn a Tablet into a Customer Facing Device” – Available on Moki.com/insights
“Putting Together The Pieces” – Available on Moki.com/insights
Submit requests for future webinars to webinars@moki.com
DEPLOYMENT CONSIDERATIONS

4. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
4
Glen Womble
Founder and CEO
Guest Presenter
DEPLOYMENT CONSIDERATIONS

5. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
5
What do you have to consider when your
devices are in the field?
SECURITY MANAGEMENT ANALYTICS
DEPLOYMENT CONSIDERATIONS

6. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
6
BASIC:
Are my devices being used for what I want
them to be used for?
CRITICAL:
Is sensitive information being protected?
• Compliance
• Personal data
• Financial information
Security
DEPLOYMENT CONSIDERATIONS

7. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
7
• How do I update my devices?
• How do I support them?
• How should I organize them?
• Are they working?
Management
DEPLOYMENT CONSIDERATIONS

8. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
8
DEPLOYMENT CONSIDERATIONS
Do my customers care that these
devices are in store? Are they using
them?
What content are my customers
interacting with? How can I optimize
content delivery?
Analytics

9. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Scenario One: The Limited-Space Retailer
● Want to “open up” stores with Endless Aisle kiosks
● Five iPads per location (100s of locations across the
US)
● Placed in sturdy stands, strategically set throughout the
store
● Some restrictions using Apple configurator
● Locked down using Guided Access to Safari browser
● Store managers were shipped devices and asked to
keep an eye on them
● Considered a strategic project, lots of eyes
9
DEPLOYMENT CONSIDERATIONS

10. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Scenario One: The Limited-Space Retailer
SECURITY
● Employees are wasting time on devices
● PCI officer on your back
● Used to improve sales, not for surfing the web
MANAGEMENT
● Store managers are tired of checking on devices
● Store managers are left to update content – Eek
● Devices stopped working – no one took action
ANALYTICS
● Are devices in the right location?
● Do they have the right content?
● What do you report to HQ?
10
DEPLOYMENT CONSIDERATIONS

11. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Scenario Two: FavoriteEats
● Loyalty program for restaurants
● Full-solution (i.e. hardware, install, software, etc.)
● Native Android app customized per restaurant group
● Customers use tablets to update/track points
● Devices must ALWAYS be up and running
11
DEPLOYMENT CONSIDERATIONS

12. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
Scenario Two: FavoriteEats
SECURITY
● Employees mucking around with device
● PCI awareness
MANAGEMENT
● App updates – do you want your clients to be
responsible for that?
● Device support? Reboots? Provisioning? Remote
Control?
ANALYTICS
● Device performance
● Connectivity
● Advanced reporting to your client
12
DEPLOYMENT CONSIDERATIONS

13. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
What We’ve Discussed
SECURITY MANAGEMENT ANALYTICS
DEPLOYMENT CONSIDERATIONS

14. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
What’s Next?
14
DEPLOYMENT CONSIDERATIONS
Email webinar-topic requests to: webinars@moki.com
Your personal consultation with a Moki expert 844.MOKI.NOW

15. TOTAL CONTROL FOR CUSTOMER FACING DEVICES
© 2015
MOKI.COM
15