Quality Management System

1. QUALITY
QUALITY CONTROL
QUALITY
MANAGEMENT

2. WHAT IS QUALITY?
• A set of inherited characteristics of
a product is called quality
• Degree to which the product or
service is produced correctly
• Quality is a way of life. It is an
attitude that affects everything we
do for relentless pursuit of
excellence.

3. WHAT IS QUALITY CONTROL?
• Product or services are
designed and produced to
meet or exceed customer
requirements.
• Fit for purpose
• Do it right the first time

4. WHAT IS QUALITY
MANAGEMENT?
• When the customer is
satisfied – QUALITY
• When the customer is more
than satisfied – QUALITY
CONTROL
• When the customer is loyal
– QUALITY MANAGEMENT

5. Mission
Vision
Values
Plan to Improve
Quality Decisions
Quality Management
Needs
Expectations
Feedback
Suppliers
Why we make
Customer
Inputs Process Outputs
How we make, What we make

6. QUALITY CONTROL
LABORATORY
OBJECTIVE
Round the Clock Safe Plant Products
Monitoring, Quality Control and
Assurance of Refinery Operations to
Meet Customer Requirements

7. Quality Control Laboratory
AREAS OF SERVICES
• Crude Oil Evaluation
• Plant Production Process Monitoring
• Products Certification
• Environmental Monitoring
• Boiler / Cooling Water Testing
• Research and Development
• Refinery Gas Analysis
• Customer Support
• Commercialization of Lab Services
• Development of ISO Systems

8. Quality Control Laboratory
• Crude Evaluation
– Receiving inspection analysis of
crude oil
– Optimization of crude mix for refining
operations
– Crude analyses for pricing purpose

9. Quality Control Laboratory
• Plant Production Process
Monitoring
– Round the clock monitoring of plant
products
– Continuous feedback to optimize the
production process
– Support services to Technical
Department
– Scale testing

10. Quality Control Laboratory
• Product Certification
– Ensuring that the final product is as
per required specifications for
dispatch to the customers
• Local as well as international
specifications
– Corrective And Preventive Actions
– Monitoring of run-down tanks’
products

11. Quality Control Laboratory
• Environmental Monitoring
– Analysis of refinery effluents as per
USEPA And NEQS Testing Protocols
– Flue Gas Analysis of the Refinery
Stacks
– R&D work in Collaboration with
NCPC and Universities

12. Quality Control Laboratory
• Boiler / Cooling Water Testing
– Wet chemical analysis
– Incoming raw material inspection
analysis
– Calibration and standardization of
laboratory equipment
– Dedicated Water Testing Laboratory

13. Quality Control Laboratory
• Research and Development
– Development of value added products
– Development of new cost-effective
analytical test methods
– Development work for chemicals like MMT
– PPD selection/testing with vendors
– Indigenous Development of Equipments/
Glassware to save Foreign Exchange
– JP-8 development
– Naphtha composition optimization for export

14. Commercialization
Services
• Providing testing services to local
industries

15. Quality Control Laboratory
• Customer Support Services
– Visits to Customers Sites
– Technical support to customers and
OMC’s
– Field surveys for resolving customer
complaints
– On request product analysis
– Technical support for Sales
Department

16. Development of ISO Systems
• Achieved ISO9002 in 1999 for Laboratory
(First Lab. in Oil & Gas Sector)
• Achieved ISO9001, ISO14001 & OSHAS
18001 for Refinery (Team Effort)
• Consultancy services to APL for ISO9001
& ISO14001 Certification
• Consultancy services to PSO for
ISO14001
• Achieved ISO/IEC 17025 in 2007 for
Laboratory (First Lab. in Oil & Gas
Sector)

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ISO / IEC 17025
Requirements

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What is ISO/IEC 17025:2005
• ISO/IEC 17025 is a criteria for
laboratories to demonstrate:
–Technical competencies to carry out
specific test methods
–Generate internationally traceable
calibration data
–Operate an effective management
system
–Generate valid test results practiced
Internationally like ILAC, APLAC

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Salient Features of ISO/IEC
17025
• International Traceability of Calibrations
and Testing
• Participation in Proficiency Testing
• Measurement Uncertainty Calculation
• Objectives and Targets with Plans to
Achieve
• Personnel Authorization with Proper
Training Record and Schedule
• Confidentiality of the customer results
• Compatible with ISO 9001:2000

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Accreditation vs. Certification
• Accreditation is a procedure by which
an authoritative body gives formal
recognition that a body or person is
competent to carry out specific tasks.
• Certification is a procedure by which
a third party gives written assurance
that a product, process or service
conforms to specified requirements
(No judgment/ assessment of
competence)

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Pakistan National Accreditation
Council (PNAC)
• Cabinet approved establishment of PNAC in
1998
• Accreditation services started in 2001
• PNAC is under administrative control of
Ministry of Science and Technology, GOP
• Affiliations with ILAC and APLAC
• Currently 40 Laboratories are certified in
Pakistan for ISO/IEC 17025
– ARL Lab is 26 in Pakistan overall and First
laboratory in Oil & Gas Sector

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Benefits of ISO/IEC 17025 to QCL
• Ensures that the laboratory practices are
harmonized across the world
• Build confidence of the exporter that whatever he
exports conforms to international requirements
• Ensure that laboratory is consistently following the
international standard of testing
• Exporters and importers both would be more
confident of the product tested by an accredited
laboratory
• Commercial Testing Customer Confidence Building
• Ensure through regular surveillance the continuous
improvement in laboratory operations
• Develop expertise in the field of ISO/IEC 17025
assessment as technical assessor with PNAC

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Flow Chart of QCL Testing
(Before ISO17025 Accreditation)
Sample Received
for Testing
Sample Assigned
to an Analyst
Analyst Performs
the Testing
Results are
Reported
Report is Sent
to the Customer
Define Test
Method
Equipment
Calibration
Intermediate
Checks
Report Reviewed
by Chemist

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Flow Chart of QCL Testing
(After ISO17025 Accreditation)
Sample Received
for Testing
Sample Assigned
to an Analyst
Analyst Performs
the Testing
Results are
Reported
Report is Sent
to the Customer
Equipment
Calibration
Report Reviewed
by Chemist
Verify Test
Method
Analyst Record of
Authorization
International
Traceability Monitoring of
Envn. Conditions
International
Proficiency Testing
Application of
Statistical Techniques
Define Test
Method
Intermediate
Checks

25. Thanks