This letter provides a strong recommendation for Mischa Adams. The writer has been Mischa's supervisor for two and a half years and finds her to be pleasant, punctual, and dedicated. Mischa is the most qualified and experienced SAP operator in the department. She has also mentored and coached colleagues. Mischa has strong analytical skills to diagnose problems and devise solutions. She works well under pressure, such as during month end invoice runs. The department's profits have increased due to Mischa's responsibilities in areas like quotations, contract tracking, billing, and query resolution. The writer highly recommends Mischa for employment and describes her as a team player and great asset.

1. Date
Your Reference
Our Reference
Phone
Fax
E-Mail
10. June 2011
Customer Support
+27 (0)11 574 4000
+27 (0)11 574 4004
ago.abrantes@
heidelberg.com
Heidelberg Graphic Systems
Southern Africa (Pty) Ltd
P.O. Box 1708
Marlboro 2063
Unit 4, Galaxy Park
17 Galaxy Avenue
Linbro Business Park
Sandton
Johannesburg 2090
South Africa
Phone +27 11 574-4000
Fax +27 86 678-2360
www.za.heidelberg.com
Letter of recommendation
To Whom It May Concern:
This letter is my personal recommendation for Mischa Adams.
I have been Mischa’s immediate supervisor for two and a half years. I find her to be consistently
pleasant and punctual, tackling all “Service department” related administration issues, other
assignments and tasks given her with dedication.
Besides being our most qualified and experienced SAP operator, Mischa has also fulfilled the role of
Service Administration in this department.
She has furthermore taken it upon herself to instruct, mentor and coach many of her fellow working
colleagues into successful SAP operators for our company at the various branches.
She has the analytical skills to diagnose problems and devise viable solutions.
Her ability to remain unflustered during frenzied periods like our month end invoice run, proves her
ability to work well under pressure.
We have seen an increase in the Service department’s profits due to the accurate quotations, contract
tracking, billing and query resolution which are directly linked to her responsibilities and efforts.
I highly recommend Mischa for employment. She is a team player and would make a great asset to
any organization.
Yours sincerely
Heidelberg Graphic Systems Southern Africa
Agostinho Abrantes
Service Manager Gauteng
Directors: W. Roth*, Chairman · J. Joujou** · A. K. Scott · B.M. Trummer (*German **Lebanese)
Company Registration Number 1963/003225/07