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eFront
Founded on June 2014. initially as a part of eFront Corporate Internal IT department
Team members personal qualifications:
* IT
* ERP environments
* Business processes definition
* Basic Finance

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eFront
Internal Apps Support Team Leader
Joined eFront on June 2014.
Contact: MJakimov@efront.com
Internal Apps Support Team
Joined eFront on December 2014.
Contact: MiTodorovic@efront.com
Internal Apps Support Team
Joined eFront on January 2015.
Contact: BTasevski@efront.com

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eFront
1. FrontPilot (extranet/websupport)
2. MS Dynamics AX
3. Atlas (Finance AX reporting tool)

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eFront
Level 3 Support
• Health-check infrastructure procedure (daily basis)
• OpManager monitoring of FrontPilot infrastructure
• Basic DB administration
• Extranet/Websupport Application update (including DEV team resources)
Level 2 Support
• HR module full administration (Time types, Counters, Planning models, TimeOff policies)
• Financial module administration
• Reference tables administration
• Corporate policies administration
• Project management administration
• FrontPilot reporting system administration (including BI team resources)
Level 1 Support
• Users administration
• Corporate workflows administration (TimeOff, Travel, Prepayment, Expenses – Corporate level (all entities))
• Ticketing system administration

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eFront

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eFront
Level 2 Support
• Terminal Servers administration
• RDWeb applications administration
• Reporting server administration
• AX required services monitoring
Level 1 Support
• Users administration
• Security roles administration
Level 3 Support
• Health-check infrastructure procedure (daily basis)
• OpManager monitoring of MS Dynamics AX infrastructure
• Basic DB administration
• Correspondence and activities synchronisation with specialized external AX supporters
(ADACTA - Belgrade (finance) – QUANTIQ - London (HR,Finance))

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eFront
Level 3 Support
• Atlas 5.1 Server administration
• Atlas AX environment data source administration
• Atlas licenses keys administration
Level 2 Support
• Terminal Server administration
• Atlas RDWeb client application administration
Level 1 Support
• Users administration

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eFront

9. eFront confidential. Not for distribution. 9
eFront
Resume:
Applications:
* FrontPilot (Corporate internal support – 600+ users)
* MS Dynamics AX (Corporate internal support – 75+ users)
* Atlas 5.1 – Finance reporting tool (Corporate internal support – 20+ users)
Server instances:
* FrontPilot ( 8 server instances)
* MS Dynamics AX (12 server instances)
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Total: Managing 20 server instances
April 2015. by Milivoje Jakimov