1. Michael McLaughlin
333 E. CentralAve. Ravenna, OH 44266 | 330-221-1332| mmclaughlin3111@gmail.com
Technology Summary
· Languages - SQL, PLSQL, ASP, Unix, Oracle Forms 10g
· Software – Toad for Oracle, SQL Plus, Oracle Forms Developer, Microsoft Word, Excel, PowerPoint, Visio, Visio
Studio, Borland Star Team
· Database – Oracle
Employment
SVC DEL CONS II | HP ENTERPRISE SERVICES – DELPHI ACCOUNT | OCT. 2013 - PRESENT
APPLICATION DEVELOER | HP ENTERPRISE SERVICES – DELPHI ACCOUNT | NOV. 2010 – SEPT. 2013
· Create, maintain and debug Oracle queries, procedure, packages, functions and forms for the Delphi Global Shared
Data (GSD) Engineering Application.
· Work closely with Database Administrators to create data structures and monitor performance issues within a 4
node RAC cluster Production environment.
· Troubleshoot incoming and outgoing interfaces of the Delphi GSD application, including interfaces to SAP and QAD.
· Interact with Global and Local Clients as required to develop detailed specifications for Project deliverables.
· Prepare system documentation and create technical specifications for team members.
· Participate in a rotating 24/7 on call service to provide support for mission critical GSD application.
HEAD CHEF | PUFFERBELLY LTD | MAY 2001 – OCT. 2010
· Responsible for daily menu planning as well as all purchasing and item costing
· Managed 6-10 employees on a daily basis.
· Interviewed trained and mentored all new and prospective cooks.
· Implemented creative solutions to realize food cost savings.
Education
BACHELOR’S OF SCIENCE | JUNE 2010 | DEVRY UNIVERSITY
· Major: Computer Information Systems
· Minor: Web Development and Administration
· Graduated Cum Laude | 3.56 cumulative GPA | Named to the Dean’s List 6 terms
AUGUST 2000 - JUNE 2002 | KENT STATE UNIVERSITY
· Major: Computer Information Systems
· Undergraduate Studies
CERTIFICATIONS / ACHIEVEMENTS
· August 2012 – ITIL® Foundation Certificate in IT Service Management
· August 2013 - ITIL® Service Operation
· October 2013 - ITIL® Continual Service Improvement
· 2013 SME, Americas region, for the HP EDGE 3.2 release in regards to ITIL processes related to Major and Minor
Enhancement.