1. CURRICULUM VITAE
Name Michael John Budden
Address Badenerstrasse 414
8004, Zurich
Switzerland
Mobile phone +41 79 423 93 28
E-Mail mikebudden@gmail.com
Date of birth 20th of July 1974
Nationality United Kingdom
Work Experience
............................................................................................................................................................................................................................................................................................................
02. 2016 – Present Check-Out Operator, Coop, Küsnacht, Switzerland
* Permanent part-time position. Customer focused, German speaking role.
* Cash handling and security. Handling customer enquiries, questions and
requests. Light cleaning duties.
04. 2015 – Present Manny/English Tutor, Küsnacht, Switzerland
* Part-time permanent position with two Families in Küsnacht, Zurich.
10. 2010 – 12. 2014 P4G Security, Supplementary Job, Auckland, New Zealand
Event Specialist Security Guard
* Consistent delivery of High Customer Service Levels while actively engaging in
* Crowd Control, Monitoring of Venue Entry Conditions and Crowd Intoxication
Levels at High Profile Venues and Public Events
12. 2013 – 09. 2014 Mediate Security, Supplementary Job, Auckland, New Zealand
Door Host/Security Guard
* Providing Customer Service, Crowd Control and Intoxication Monitoring at
various Bars in Auckland
12. 2004 – 04. 2014 Dive Fish Snow Travel, Full-time Position, Auckland, New Zealand
Specialist Dive Travel Consultant
* Dual Wholesale and Retail Travel Consultant position creating bespoke,
outbound, tailor-made Itineraries for National and International Clients and
Groups
* Excellent Product Knowledge of airfare construction, rules and
conditions
* Successful sourcing of lower priced services to reduce company net costs
while meeting and exceeding clients needs
* Excellent GDS reservation system skills (Amadeus)
* High attention to detail in booking, ticketing and reissuing, resulting in a
very low error rate and very low number of ADM’s
* Great Microsoft Office Suite and Back Office Software knowledge and
skills resulting in efficient time management
* Excellent Customer Relationship Skills
* Quick learning, motivated Team Player able to work well in a fast paced
environment to achieve desired results

2. 2003 – 2004 United Travel Katikati, Katikati, New Zealand
Corporate and Retail Travel Consultant
* Domestic (New Zealand), Trans-Tasman (Australia) and South Pacific Travel
Consultant
* Tailor made Itineraries for primarily, walk-in customers and local Corporate
clients
* Back Office Administration duties, preparing reports for company accountant
and reconciling ticket stocks
2001 – 2003 United Travel at the Mount, Mt. Maunganui, New Zealand
Corporate and Retail Travel Consultant
* Domestic (New Zealand), Trans-Tasman (Australia) and South Pacific Travel
Consultant
* Responsible for key Domestic Corporate Clients
1994 – 2001 Various Roles in Customer Service,
* Hospitality and Horticultural Industries in Tauranga, Hamilton and Dunedin,
New Zealand
1993 Heath Mount School, Hertfordshire, England
* GAP Year Assistant with supervisory tasks with co-ed students ranging from 5 –
13 years old in a Day School and Boarding School environment
Education
….............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
2014 Certificate of Approval, Security Guard, Ministry of Justice
2004 PADI Open Water Scuba Diver Instructor
2002 Emergency First Aid Provider
2001 National Certificate in Travel, St. George Seymour College, Hamilton, New
Zealand
2001 National Certificate in Computing, St. George Seymour College, Hamilton,
New Zealand
1994 – 1996 Science at Otago University, Dunedin, New Zealand
1988 – 1992 St. Paul's Collegiate High School, Hamilton, New Zealand
Language Skills
….............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
English Native Language
French High School – limited spoken experience
German Completed Levels up to B1.4
IT Skills
….............................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Microsoft Office Suite Very Good
Amadeus Very Good
Back Office Suite (Travelog) Very Good