1. Michelle Serrano
5139 S. Leamington Chicago, IL 60638
Phone: (773) 425-7576 E-Mail: michelle_serrano12@icloud.com
Experience
City Sports June 2015 - Current
 Offer quality customer service, assistcustomers with shopping and styling.
 Clean stock room, make sure store was kept tidy and neat.
 Restock inventory as needed, also keep track of inventory daily.
Cicero Police Department Internship April 2016 – May 2016
 Worked in the detective unit focusing on helping superintendents in the office.
 Helped organize files and took field notes when patrolling the streets with the police officers.
 Worked on the computer and looked up cases for the detectives and helped them organize their case reports.
Youth Mentor January 2015 – February 2015
 Worked with youth in the after school program focusing on positive youth development through recreation,
education, and community service.
 Helped mentees focus on academic and personal goals.
 Helped mentees search for jobs and helped them with their resumes.
Tey’s Grocery and Restaurant June 2011 – June 2012
 Maintained restaurant clean, created a comfortable environment for customers.
 Bussed tables, made it easier for co-workers to accomplish their tasks.
 Stocked merchandise, assistingstore profits.
Fairway Banquets May 2012 – September 2012
 In charge of three tables at a time, catered to guests.
 Helped set up and take down tables for events.
 Assisted the managers in tending to the host and guests.
Sears 2008
 Cashier, checked customers out, made sure shopping went well.
 Provided great customer service, made sure store was presentable and tidy.
 Answered phones and guided customers with any questions or concerns.
Education
DePaul University September 2012 – June 2016
Bachelor in Arts of Sociology

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Volunteer at Mt. Sinai Hospital. Assisted in running and organizing shelter program for low-income citizens. Trio
Student at DePaul University: Provides advising, academic, mentoring, and career-related services to eligible
first-generation and low- income undergraduates at DePaul.
Skills
Languages: Bilingual Native English and Spanish
Ethics Training Certification