Distributed Tracing with MuleSoft and Solace Generative AI and MuleSoft MuleSoft Updates from Dreamforce

1. Perth MuleSoft Meetup
28-Sep-2023

2. Welcome
A SHOW OF HANDS:
Who is new to this Meetup?
Footer
Kari New
Salesforce Practice
Area Lead
Capgemini
Preetham
Namaskumar
MuleSoft Practice lead
Capgemini

3. Agenda
3
Ø Distributed Tracing with MuleSoft & Solace – Ronald Inglesby, Solace
Ø Generative AI & MuleSoft – Shubham Banshiwala, Capgemini
Ø DevOps with Copado & MuleSoft – Amer El Abed, Capgemini
Ø MuleSoft Updates from Dreamforce – Craig Bayley, Salesforce
Ø Wrap-up and Networking

4. Distrubted Tracing using Mulesoft &
Solace
Solace Intro
DT – Why, What, How, Demo
Ron Inglesby

5. What do we do?
Solace help enterprises become
real-time & connected
businesses..
...through the power of
event-driven architecture

6. How do we do this?
PubSub+ Platform

7. Who are we?
2001
Started in Coined the terms
‘event mesh’,
‘event broker’,
‘event portal’
2020
First purpose-
built platform for
enterprise EDA
2021
Organizers behind
first inaugural EDA
Summit in May 2021
60%
of the world’s
largest investment
banks use Solace
300M+
connected devices
>1T
events processed
globally per day
Ottawa | Toronto | New York | Chicago | Atlanta
Silicon Valley | London | Paris | Zurich | Tokyo | Seoul
Hong Kong | Shanghai | Singapore | Mumbai | New Delhi
Jakarta | Melbourne | Sydney | Brisbane | Perth
Offices Worldwide
Technology
Partners
A few of our clients

8. Team Perth
Kent Nash – EVP of Global
Sales
kent.nash@solace.com
Jason Abram – Sales
Engineer
jason.abram@solace.com
Jamie Craig – Sales
Director
jamie.craig@solace.com
Ron Inglesby – Senior
Sales Engineer
ron.Inglesby@solace.com

9. Solace & MuleSoft
Solace PubSub+ Broker Connector
https://www.mulesoft.com/exchange/com.solace.connector/solace-mulesoft-connector/minor/1.1/

10. Distributed Tracing – Why?
A challenge that may resonate
Jack, our banking app
is not reflecting the
correct balances.
Middleware again!
Alex
Customer
Support Jack
Middleware Ops

11. The Challenge
Middleware can be a complex black box
● Where & why is it broken?
● Where & why is it slows?
● How can I proactively protect against failure and poor
performance?

12. Enter Observability & OTEL
The 3 Pillars of Observability
“By 2025, 70% of new
cloud-native applications
will adopt OpenTelemetry
for observability.”
Source: Gartner Hype Cycle for Emerging
Technologies, 2022 Melissa Davis, Gary Oliffe, July
25, 2022

13. Why leverage Distributed Tracing?
Shorten development time with
faster root cause analysis in
complex microservice
environments.
Debugging
Identify & resolve bottlenecks
faster to lower costs and improve
UX.
Monitoring &
Optimization
Reduce time to pinpoint the
problem faster and eliminate finger-
pointing.
Troubleshooting
Reduces cost & effort to analyze
complex systems, validate trusted
data sources, prove delivery, and
demonstrate regulatory
compliance.
Data Lineage

14. How it works - MuleSoft
See: https://avioconsulting.github.io/mule-opentelemetry-module/

15. How it works – Solace & MuleSoft

16. MuleSoft - Project Configuration
pom.xml
<dependencies>
<dependency>
<groupId>com.avioconsulting</groupId>
<artifactId>mule-opentelemetry-module</artifactId>
<version>1.2.0</version>
<classifier>mule-plugin</classifier>
</dependency>
</dependencies>

17. MuleSoft - Project Configuration
global.xml

18. Demo

19. DT MuleSoft & Solace – What’s coming
● 1st Quarter 2024
● Context propagation over the Solace MuleSoft
connector
● Will facilitate the stitching together of traces across the
two platforms

20. Useful Links
● https://opentelemetry.io/docs/concepts/
● https://avioconsulting.github.io/mule-opentelemetry-module/
● https://www.youtube.com/watch?v=Vlt4Z08kSuM
● https://solace.com/products/event-broker/distributed-tracing/
● https://docs.solace.com/Features/Distributed-Tracing/Distributed-Tracing-
Overview.htm
● https://www.youtube.com/playlist?list=PLY1Ks8JEfJR7jWm3aafht9cou2oleB_Ef
● https://solace.com/blog/integrating-mulesoft-with-solace-pubsub-cloud/
● https://www.mulesoft.com/exchange/com.solace.connector/solace-mulesoft-
connector/minor/1.1/
● https://solace.com/blog/mulesoft-event-driven-architecture-with-solace-event-
broker/

21. Generative AI: How AI
can help in integration
development
Shubham Banshiwala, Capgemini

22. Introduction to Artificial
Intelligence
What is AI?
Artificial Intelligence (AI)
refers to the machine’s
ability to perform the
cognitive functions we
usually associate with human
minds.

23. Types of AI
Narrow AI (Weak AI)
§ Narrow AI refers to AI systems that are designed and trained for a
specific task or a limited set of tasks.
§ Examples - Siri, Alexa, Chat GPT, etc.
General AI (Strong AI)
§ General AI has the capacity to understand, learn, and apply knowledge
across a wide range of tasks and domains, much like a human being.
Super AI
• Super AI surpasses human intelligence and can perform any task
better than a human.

24. Generative AI & Chat GPT
Generative AI
It refers to a category of artificial intelligence and models
that are designed to generate content such as text, images,
audio, or other forms of data.
Chat GPT
Chat GPT is a specific instance of a generative AI model,
based on the GPT (Generative Pre-trained Transformer)
architecture, that is fine-tuned for generating human-like
text in a conversational context.

25. How Generative AI works?
Transformer
How’s it going?
Encoding
Component
Decoding
Component
I am doing alright,
thanks for asking
Generative Pre-
Trained Transformer
Model
Input Output

26. Data Models – Foundation Models, LLMs
Large Language
Models
Data Architecture Training
1GB = 178 million words
1PB = 1 million * 1 GB

27. Use Case – Generating RAML Specification using
Generative AI

28. Overview - Amazon Alexa
Alexa is Amazon’s cloud-based voice service, which
can be used to build natural voice experiences that
offer a more intuitive way to interact with the
technology.

29. Overview – GPT 3.5 Turbo Model
§ Open AI's GPT (generative pre-trained transformer) models
have been trained to understand natural language and code.
§ The inputs to GPTs are also referred to as "prompts".
§ To use a GPT model via the Open AI API, we can send a
request containing the inputs and API key and receive a
response containing the model’s output.
§ GPT-4 and GPT-3.5-Turbo, are accessed through the chat
completion API endpoint.

30. MuleSoft Updates from
Dreamforce
Craig Bayley, Salesforce

31. MuleSoft Roadmap
Perth Meetup Dreamforce 2023 update
Craig Bayley, Solution Engineering Director PubSec APAC
………….Not created by Chat GPT…………Real but limited intelligence used………..

32. Forward Looking Statements
This presentation contains forward-looking statements about, among other things, trend analyses and future events, future financial performance, anticipated growth, industry prospects, environmental,
social and governance goals, and the anticipated benefits of acquired companies. The achievement or success of the matters covered by such forward-looking statements involves risks, uncertainties
and assumptions. If any such risks or uncertainties materialize or if any of the assumptions prove incorrect, Salesforce’s results could differ materially from the results expressed or implied by these
forward-looking statements. The risks and uncertainties referred to above include those factors discussed in Salesforce’s reports filed from time to time with the Securities and Exchange Commission,
including, but not limited to: impact of, and actions we may take in response to, the COVID-19 pandemic, related public health measures and resulting economic downturn and market volatility; our
ability to maintain security levels and service performance meeting the expectations of our customers, and the resources and costs required to avoid unanticipated downtime and prevent, detect and
remediate performance degradation and security breaches; the expenses associated with our data centers and third-party infrastructure providers; our ability to secure additional data center capacity;
our reliance on third-party hardware, software and platform providers; the effect of evolving domestic and foreign government regulations, including those related to the provision of services on the
Internet, those related to accessing the Internet, and those addressing data privacy, cross-border data transfers and import and export controls; current and potential litigation involving us or our
industry, including litigation involving acquired entities such as Tableau Software, Inc. and Slack Technologies, Inc., and the resolution or settlement thereof; regulatory developments and regulatory
investigations involving us or affecting our industry; our ability to successfully introduce new services and product features, including any efforts to expand our services; the success of our strategy of
acquiring or making investments in complementary businesses, joint ventures, services, technologies and intellectual property rights; our ability to complete, on a timely basis or at all, announced
transactions; our ability to realize the benefits from acquisitions, strategic partnerships, joint ventures and investments, including our July 2021 acquisition of Slack Technologies, Inc., and successfully
integrate acquired businesses and technologies; our ability to compete in the markets in which we participate; the success of our business strategy and our plan to build our business, including our
strategy to be a leading provider of enterprise cloud computing applications and platforms; our ability to execute our business plans; our ability to continue to grow unearned revenue and remaining
performance obligation; the pace of change and innovation in enterprise cloud computing services; the seasonal nature of our sales cycles; our ability to limit customer attrition and costs related to
those efforts; the success of our international expansion strategy; the demands on our personnel and infrastructure resulting from significant growth in our customer base and operations, including as a
result of acquisitions; our ability to preserve our workplace culture, including as a result of our decisions regarding our current and future office environments or work-from-home policies; our
dependency on the development and maintenance of the infrastructure of the Internet; our real estate and office facilities strategy and related costs and uncertainties; fluctuations in, and our ability to
predict, our operating results and cash flows; the variability in our results arising from the accounting for term license revenue products; the performance and fair value of our investments in
complementary businesses through our strategic investment portfolio; the impact of future gains or losses from our strategic investment portfolio, including gains or losses from overall market
conditions that may affect the publicly traded companies within our strategic investment portfolio; our ability to protect our intellectual property rights; our ability to develop our brands; the impact of
foreign currency exchange rate and interest rate fluctuations on our results; the valuation of our deferred tax assets and the release of related valuation allowances; the potential availability of additional
tax assets in the future; the impact of new accounting pronouncements and tax laws; uncertainties affecting our ability to estimate our tax rate; uncertainties regarding our tax obligations in connection
with potential jurisdictional transfers of intellectual property, including the tax rate, the timing of the transfer and the value of such transferred intellectual property; uncertainties regarding the effect of
general economic and market conditions; the impact of geopolitical events; uncertainties regarding the impact of expensing stock options and other equity awards; the sufficiency of our capital
resources; the ability to execute our Share Repurchase Program; our ability to comply with our debt covenants and lease obligations; the impact of climate change, natural disasters and actual or
threatened public health emergencies; and our ability to achieve our aspirations, goals and projections related to our environmental, social and governance initiatives.
Updated: September 28, 2022

33. Scale.
Connect.
Automate.

34. The next generation of API and Integration development
Deliver intelligently with the
power of AI
Design, develop, and deploy
from a single environment
Use modern, cloud-native
tooling powered by VS Code
Anypoint Code Builder
OCT ‘23 GA

35. Einstein for Anypoint
Code Builder
Pilot Oct ’23
Develop intelligently with
the power of AI
Jumpstart development by using natural
language to generate integrations flows
Generative Flows
Pilot | Oct ’23

36. The next generation of API and Integration development
Use modern, cloud-native
tooling powered by VS Code
Run in desktop
using VS Code
environment
Run in cloud
from Anypoint
Platform
Anypoint Code Builder
OCT ‘23 GA
Desktop GA | Oct ‘23
Open Beta | Now
Cloud GA | H1 FY24

37. Develop intelligently with the
power of AI
Jumpstart
development
by using natural
language to generate
APIs and Integrations
Generative Flows
…
Follow best
practices with AI
recommendations as
you design and
implement your APIs
Recommendations
Pilot | Oct ‘23 Pilot | Feb ‘24
Anypoint Code Builder
The next generation of API and Integration development
OCT ‘23 GA
I’m sorry Dave….I’m afraid
I can’t do that…your
design sucks…

38. Scale.
Connect.
Automate.

39. Service Cloud Einstein
ForEx System
Core Banking System
Customer
Database
Chat Bot API
Mobile App API
Login API
Money
Transfer API
APIs Are
Building Blocks
for Every
Experience
A foundation that
balances innovation,
speed, and
operational stability

40. of APIs will go
unmanaged
by 2025
Gartner Predicts: APIs Demand Improved
Security and Management 2022
+50%
API Adoption Is Outpacing the
Ability to Manage Them

41. Your Customers
Your Company
Unmanaged APIs Limit Innovation
SAP

42. Universal API Management
on Anypoint Platform
GA
Discover, build, and
catalog any API
Ensure consistent API
quality and security
Control and secure
access to any API
Engage and create
API ecosystems
Discover Govern Manage
Build Engage

43. Define and enforce
guardrails for APIs
Anypoint
API Governance
GA
End-to-End Governance
Extend governance across the API
lifecycle, from design to running
instances
GA | Oct ’23

44. Control and secure any
API deployed anywhere
Anypoint
Flex Gateway
Policy Development Kit
Create flexible and adaptable
security policies to protect any API
including LLM APIs
GA | Jan ’24
GA

45. Thank you