The document discusses empathy and empathy mapping. It defines empathy as understanding another person's feelings and experiences as if they were your own. An empathy map is a tool used to gain a deeper understanding of others by looking at how they see themselves, what they say and do, their thoughts and feelings, and the challenges they face. The map helps people listen without judgment and find commonalities to align user needs with goals. Examples are given of how empathy mapping can help understand the perspectives of different groups.

1. Empathy Map
03 Eylül 2016
Merve Midilli

2. I’m
Emphatic

3. How emphatic we are?

4. CONTENT
LIST
1
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DEFINITIONS OF EMPATHY
EMPATHY MAP
WHY WE SHOULD USE IT?
EXAMPLES

5. 1
2
3
4
DEFINITIONS OF EMPATHY
EMPATHY MAP
WHY WE SHOULD USE IT?
EXAMPLES
CONTENT
LIST

6. EMPATHY
Empathy is, at its simplest, awareness of the feelings and emotions of other
people. It is a key element of Emotional Intelligence, the link between self
and others, because it is how we as individuals understand what others are
experiencing as if we were feeling it ourselves.
The power of entering into another’s personality and imaginatively
experiencing his experiences.
Defines empathy as the unique capacity of the human being to feel the
experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or
hunger of others as if they were his/her own
the imaginative projection of a subjective state into an object so that the
object appears to be infused with it
the action of understanding, being aware of, being sensitive to, and
vicariously experiencing the feelings, thoughts, and experience of another of
either the past or present without having the feelings, thoughts, and
experience fully communicated in an objectively explicit manner; also : the
capacity for this

7. Empathy is, at its simplest, awareness of the feelings and emotions of
other people. It is a key element of Emotional Intelligence, the link between
self and others, because it is how we as individuals understand what others
are experiencing as if we were feeling it ourselves.
The power of entering into another’s personality and imaginatively
experiencing his experiences.
Defines empathy as the unique capacity of the human being to feel the
experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or
hunger of others as if they were his/her own
the imaginative projection of a subjective state into an object so that the
object appears to be infused with it
the action of understanding, being aware of, being sensitive to, and
vicariously experiencing the feelings, thoughts, and experience of another of
either the past or present without having the feelings, thoughts, and
experience fully communicated in an objectively explicit manner; also : the
capacity for this
EMPATHY

8. Empathy is, at its simplest, awareness of the feelings and emotions of
other people. It is a key element of Emotional Intelligence, the link between
self and others, because it is how we as individuals understand what others
are experiencing as if we were feeling it ourselves.
The power of entering into another’s personality and imaginatively
experiencing his experiences.
EMPATHY
Defines empathy as the unique capacity of the human being to feel the
experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or
hunger of others as if they were his/her own
the imaginative projection of a subjective state into an object so that the
object appears to be infused with it
the action of understanding, being aware of, being sensitive to, and
vicariously experiencing the feelings, thoughts, and experience of another of
either the past or present without having the feelings, thoughts, and
experience fully communicated in an objectively explicit manner; also : the
capacity for this

9. Empathy as the unique capacity of the human being to feel the
experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or
hunger of others as if they were his/her own
Empathy is, at its simplest, awareness of the feelings and emotions of
other people. It is a key element of Emotional Intelligence, the link between
self and others, because it is how we as individuals understand what others
are experiencing as if we were feeling it ourselves.
The power of entering into another’s personality and imaginatively
experiencing his experiences.
EMPATHY
the imaginative projection of a subjective state into an object so that the
object appears to be infused with it
the action of understanding, being aware of, being sensitive to, and
vicariously experiencing the feelings, thoughts, and experience of another of
either the past or present without having the feelings, thoughts, and
experience fully communicated in an objectively explicit manner; also : the
capacity for this

10. the imaginative projection of a subjective state into an object so that the
object appears to be infused with it
Empathy as the unique capacity of the human being to feel the
experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or
hunger of others as if they were his/her own
Empathy is, at its simplest, awareness of the feelings and emotions of
other people. It is a key element of Emotional Intelligence, the link between
self and others, because it is how we as individuals understand what others
are experiencing as if we were feeling it ourselves.
The power of entering into another’s personality and imaginatively
experiencing his experiences.
EMPATHY
the action of understanding, being aware of, being sensitive to, and
vicariously experiencing the feelings, thoughts, and experience of another of
either the past or present without having the feelings, thoughts, and
experience fully communicated in an objectively explicit manner; also : the
capacity for this

11. the action of understanding, being aware of, being sensitive to, and
vicariously experiencing the feelings, thoughts, and experience of another
of either the past or present without having the feelings, thoughts, and
experience fully communicated in an objectively explicit manner; also : the
capacity for this
Empathy as the unique capacity of the human being to feel the
experiences, needs, aspirations, frustrations, sorrows, joys, anxieties, hurt, or
hunger of others as if they were his/her own
Empathy is, at its simplest, awareness of the feelings and emotions of
other people. It is a key element of Emotional Intelligence, the link between
self and others, because it is how we as individuals understand what others
are experiencing as if we were feeling it ourselves.
The power of entering into another’s personality and imaginatively
experiencing his experiences.
EMPATHY
the imaginative projection of a subjective state into an object so that the
object appears to be infused with it

12. DEVELOP A DEEP
UNDERSTANDING

13. DEVELOP A DEEP
UNDERSTANDING
Listen Wear Others
ShoesDevelop
Apply

14. EMPATHY
MAP

22. SEE SAY & DO HEAR
EMPATHY
MAP
THINK & FEEL

23. LISTEN & OBSERVE
WEAR OTHERS SHOES
FIND PATTERNS
PROCESS

24. EXPLAIN LESS, TALK LESS
DON’T TRY TO INTERPRET
DON’T JUDGE / BLAME
FEEL THEM SAFE
PROCESS

26. DIFFICULT
CASES

27. DIFFICULT
CASES
KIDS
KonneKt

28. ELDERLY PEOPLE
DIFFICULT
CASES
YediYetmiş

29. DISABLED
DIFFICULT
CASES
DEKA Bionic Arm

30. ALIGNMENT - USER NEEDS & GOALS
FINAL
WORDS
UNDERSTANT PAIN POINTS
FIND PATTERNS
BE STORYTELLER BETWEEN
PERSONAS & DESIGN CONCEPTS

31. “No one cares how much you know,
until they know how much you care”
Theodore Roosevelt

33. LISTEN / OBSERVE /
TRY / REPEAT

34. Teşekkürler!

35. Your turn!

36. READY?Your turn!