The candidate has over 10 years of experience in customer service and administrative roles. She has strong technical skills including typing 65 wpm, Microsoft Office, QuickBooks. Her experience includes over 2 years as a front desk receptionist at a car repair shop and over 1 year each as a server/hostess and store manager. She is praised for her communication, organization, attention to detail, and ability to work well under pressure.

1. SKILLS
Technical Skills: I am able to type 65 wpm with no errors, experience with
invoicing, filing, Microsoft Office and Quickbooks.
Operating Systems: Windows 7, Windows 8, Linux
Other Skills: Excellent communicator, face to face or over the phone. Wonderful
interpersonal skills. Very organized and attentive to detail.
EXPERIENCE
Front desk Receptionist (Cottman Transmission, August 2005-September
2007)
I worked for Cottman transmission, a car repair shop for a little over two years. I
was the front desk receptionist responsible for all business matters within the shop. I
was also responsible for all the customer service needs.
+ Handle all incoming and outgoing phone calls pertaining to the clients
needs.
+ Complete all invoices and file accordingly.
+ Daily work with computers, typing, microsoft office, etc.
+ Keep the front of the office organized, clean and appealing to the clients.
Server and Hostess (Buffalo Wild Wings, February 2007- June 2008)
I worked for Buffalo Wild Wings as a server and front of house representative. I
would work the front desk, consisting of to go orders and closing checks. I also
would host and seat the customers, as well as serve the customers most of the time.
+ Handling incoming orders over the phone and cashing out customers
checks.
+ Seating and serving customers in an extremely fast paced environment.
Store Manager (Auntie Annes, March 2012- August 2014)
After having my daughter in July of 2008 I decided being a stay at home mom
wasn’t really for me, so, I found a job working for the franchise Auntie Annes, as a
store manager. I worked very closely with the owner and handled most of the duties
that come with running a franchise such as that one.
+ Handle all money and drawer shift changes.
+ Payroll and scheduling duties.
Melissa West
Hello! I am a 26 year
old very hard working,
reliable and punctual
individual. I have always
been praised at past
jobs for being a very
quick learner. I love
helping others and
keeping a smile on
peoples faces! I work
well under pressure and
can handle mostly any
situation thrown at me.
I’m very friendly by
nature and have a huge
heart.
1929 Pinetop Drive
Gastonia, NC 28054
(704)575-6307
Melissa_814nc@yahoo.co
m

2. + Very detail based cleaning as well as handling all customer service needs
and making the customer happy when there was any type of complaint.
+ Run the entire store by myself throughout the day, keeping product ready
and customers happy as well as keeping the store appearance neat and up
to standards
EDUCATION
High school diploma (David W. Butler High June 2002-June2006)