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2. ServiceNow CIS-CSM Exam Summary:
Vendor ServiceNow
Exam Code CIS-CSM
Full Exam Name ServiceNow Certified Implementation Specialist -
Customer Service Management
Number of Questions 60
Sample Questions ServiceNow CIS-Customer Service Management Exam
Sample Questions and Answers
Practice Exam ServiceNow CIS-CSM Practice Test
Time Limit 130 Minutes
Exam Fee USD $450
3. CIS-CSM Certification Syllabus Content:
Syllabus Topics: Weights
● Engagement Methodology and Project Planning 5%
● Customer Service Management System Setup and
Configuration
60%
● Customer Service Management Integration 10%
● CSM Portal, Knowledge Management, Service
Catalog, Communities, and Performance Analytics
25%
5. CIS-CSM Study Guide:
● Know about ServiceNow CIS-Customer Service
Management book details.
● Go through ServiceNow CIS-CSM exam syllabus.
● Go through ServiceNow CIS-Customer Service
Management sample questions. This will give you a
clear idea about the real exam.
● Enroll for CIS-CSM practice test on ProcessExam.com.
● Identify your weak areas from CIS-CSM sample exam
and do more practice with system.
7. Que.: 1. Which statement is NOT true about browser
support for the ServiceNow CSM Workspaces?
Options:
a) Mobile phone browsers can also support the desktop version of the UI.
b) ServiceNow workspaces are supported by the latest public release of
Chrome and Firefox.
c) Browser support varies for each version of the user interface.
d) ServiceNow workspaces do not support Internet Explorer or Microsoft
Edge.
11. Que.: 3. A single piece of work to be handled by an
agent, in Advance Work Assignment is called:
Options:
a) Work order
b) Interaction
c) Work unit
d) Work record
e) Work item
13. Que.: 4. Which AWA service channels can be used by
Customer Service Management?
(Select three)
Options:
a) Email
b) Walk-up
c) Chat
d) Case
e) Telephony
15. Que.: 5. Which of the following is included in an account
relationship record?
(Select two)
Options:
a) A source account, selected in the Account From field
b) A target account, selected in the Account To field
c) A contact, selected in the Contact Name field
d) A location, selected in the Location field
16. Answer:
a) A source account,
selected in the Account From
field
b) A target account, selected
in the Account To field
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page.
18. Unique Features Continued….
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training detail, our website provides information about that too.
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19. To Know More about ServiceNow CIS-CSM
Certification
VISIT www.processexam.com