Description about strategic management portfolio

1. 1
GQI ITSM
Overview
Jul 2023
ServiceNow
Strategic Portfolio Management
(SPM)

2. Agenda
 Strategic Portfolio Management (formerly IT Business Management) Overview.
 Use with PPM.
 Tool walk-through.

3. What is SPM?
 Methodology that helps organisations plan, prioritise and manage portfolios of initiatives,
products or projects ensuring alignment to business strategies to maximise value delivery.
 Helps to gather critical business requirements, allocate resources, and evaluate the value of
a portfolio.
 SPM helps to align all work to optimize business outcomes and respond rapidly to change so
that you deliver more value, not just more output.
 Helps the organisations gain clarity on the objectives driving their initiatives, make informed
decisions about their operational approach.

4. Common Challenges Faced By Customers
 Disconnected work - Using different tools for different activities (SPM brings it all on
a single platform).
 Low enterprise agility - Slow operating models (SPM helps using Agile and a
product mindset to continuously plan, evaluate and prioritise to deliver outcomes
faster).
 Misaligned strategy and work - Workers want to work on meaningful, purposeful
work (SPM helps align all work to company strategies and goals).
 Lacking shared visibility - Failing plans due to poor communication (SPM provides
visual roadmaps which helps accelerating execution).

5. Strategic Portfolio Management with ServiceNow

6. Common Personas within SPM
Project
Manager
Resource
Manager
Business
Stakeholder
Portfolio
Manager
Program
Manager

7. Plugins and Dependent Applications With SPM
Dependencies :
Installing [sn_apw_advanced] activates/installs the following:
• Portfolio Planning [sn_align_ws].
• Goal Framework for SPM [sn_gfa].
• Value stream artifacts [sn_value_stream].
• Investment Funding [sn_invst_pln_v2].
• sn-docs [sn_docs].
• ServiceNow Add-Ins for Microsoft Office [com.sn_outlook_addin].
Strategic Planning Plugin: [sn_apw_advanced]

8. 9
GQI ITSM
Overview
Jul 2023
Visuals From ServiceNow -
Strategic Portfolio Management
(SPM)

9. SPM Modules on ServiceNow

10. SPM Goal Framework

11. SPM Roadmap Planning

12. SPM Capacity Planning

13. SPM Resource Management

14. 15
GQI ITSM
Overview
Jul 2023
Steps To Create a Plan
Using Strategic Planning
Workspace Features

15. Step 1 – Select ”New” on workspace
Navigate to “Strategic Planning Workspace” on the instance and follow the steps as mentioned in the
next slides:
Select “New” to
start creating a
new plan.

16. Step 2 – Choose an appropriate lens
Select the appropriate lens for your plan’s perspective:
Select
appropriate lens
and click “Next”.

17. Step 3 – Select the desired entities
Select the entities to be considered under the lens for your plan:
Select
appropriate
entities and click
“Next”.

18. Step 4 – Apply necessary filters
Apply the necessary filters to focus on the correct areas for your plan:
Apply the filters
and click “Next”.

19. Step 5 – Portfolio plan details
Fill up the portfolio plan details for identifying your plan :
Fill in the
necessary
Portfolio plan
details. Select
“Calendar Type”
and “Scoring” as
per the
requirements.

20. Step 6 – Portfolio plan configurations
Review the plan created and add necessary details/columns as per the need:
This is where
you are
redirected post
Step 5 and you
can add
necessary
columns to the
list view like
MoSCoW,
Scoring
framework etc.

21. Step 6 – Configuring goals
Review the pre-defined goals and create new goals if required:
This is the Goals
dashboard
highlighting the
status for each
goal as Green,
Yellow or Red.

22. Step 7 – Configure and review goals aspects
Review the goals and configure different aspects to a goal:
Details of the Goal Resources Goal Milestones

23. Step 8 – Review the Planning tab
Review the planning tab and make changes as required:
The “Planning”
tab of the
workspace helps
in capacity
planning and
have a
collaborative
view of
prioritization,
roadmap as
well.

24. 25
GQI ITSM
Overview
Jul 2023
SPM For Agile
Development

25. Agile Scrum Board Made Easier

26. Unified Backlog

27. Test Management

28. 29
GQI ITSM
Overview
Jul 2023
SPM Study Resources

29. Essential Links and Documents
 SPM Product Documentation
 SPM Capability Mapping
 SPM Data Segmentation Best Practices

30. Thank You!