Internship Report for Housekeeping Department

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IUBAT—International University of Business Agriculture
and Technology.
Practicum Report on
“An Overview of Housekeeping Department Activities at Coventina Lake
Suites”
Prepared for:
Sheikh Ershad Hossain
Chair
College of Tourism and Hospitality Management (CTHM)
IUBAT—International University of Business Agriculture and Technology
Prepared by:
Md. Zahid Hasan
ID: 15211003
&
Md. Rasel Morol
ID: 13311046
Date of Submission: 20/12/2018

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A Practicum Report
On
“An Overview of Housekeeping Department Activities at Coventina Lake
Suites”

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Letter of Transmittal
December 20, 2018
To,
Sheikh Ershad Hossain
Chair
College of Tourism and Hospitality Management (CTHM)
IUBAT- International University of Business Agriculture and Technology
4, Embankment Drive Road, Uttara Model Town,
Sector #10, Dhaka-1230, Bangladesh
Subject: Submission of the internship report on “An Overview of Housekeeping Department
Activities at Coventina Lake Suites”
Sir,
With due respect we would like to take the opportunity that you have given us the chance to do
internship. It is great pleasure to submit our practicum report on “An Overview of
Housekeeping Department Activities at Coventina Lake Suites”. We tried our best to prepare
this report in consistence with the optical standard under your valuable direction. It was a
opportunity to get knowledge on the field. We think it can help us to build up an excellent career.
We made every endeavor to prepare this dissertation and tried our level best to accumulate
relevant and insightful information. It is a great experience for us to work on this topic.
Sincerely Yours,
………………….
Md. Zahid Hasan
ID: 15211003
……………………
Rasel Morul
ID: 13311046

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Internship Certificate

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Supervisor’s Declaration:
This is to certify that Md. Zahid Hasan, bearing student ID# 15211003, S/O Md. Samsujjaman
and Rasel Morul, bearing student ID# 13311046, S/O Gulam Mosatafa have completed their
internship (Practicum, THM-490) from Coventina Lake Suites, Gulshan 2, Dhaka as a Trainee
at the Department of Housekeeping from 15th
September, 2018 to 15th
December, 2018. They
have successfully completed their Practicum Report under my supervision. During my
supervision, I found them punctual, hardworking and sincere. I pray and wish to Almighty Allah
for their success and a prospective career.
I hereby, declare that I have checked this report at my best and in my opinion; this report is
adequate in terms of quality and scope for the award of Bachelor of Arts in Tourism and
Hospitality Management (BATHM) program.
Md Yusuf Hossein Khan
Assistant Professor
CTHM—College of Tourism and Hospitality Management
IUBAT—International University of Business Agriculture and Technology
4 Embankment Drive Road, Sector-10
Uttara, Dhaka 1230, Bangladesh.

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Student Declaration
I am Md. Zahid Hasan, ID # 15211003, and Md. Rasel Morol ID # 13311046, student of
Bachelor of Art in Tourism and Hospitality Management (BATHM), under the College of
Tourism and Hospitality Management (CTHM) at IUBAT—International University of Business
Agriculture and Technology declaring that this practicum report on the topic of “An Overview
of Housekeeping Department Activities at Coventina Lake Suites” have only been prepared
for the fulfillment of the course of THM-490 Practicum as the requirement of the Bachelor of
Art in Tourism and Hospitality Management (BATHM).
We hereby declare that this report has been solely prepared by us. We can also assure that it has
not been prepared for any other purpose, reward, or presentation. It contains no materials
previously published or written by any other person which have been accepted for the degree at
IUBAT or any other educational institution, except the quotations and reference which have been
duly acknowledged.
……………………
Md. Zahid Hasan
ID: 15211003
Program: BATHM
……………………......
Md. Rasel Morol
ID: 13311046
Program: BATHM

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Acknowledgement
We would like to thank all those people who helped us to make this report on “An Overview of
Housekeeping Department Activities at Coventina Lake Suites”.
We would like to praise to the Almighty Allah. We are very thankful to Shaikh Ershad
Hossain, Chair, CTHM- College of Tourism and Hospitality Management for giving us an
opportunity to complete our internship program at Coventina Lake Suites. We would like to
express our gratitude and respect to Md Yusuf Hossein Khan, Assistant Professor of CTHM—
College of Tourism and Hospitality Management, who has supervised and guided us to prepare
our practicum defense report. Without his guidelines it would not have been possible for us to
prepare this report.
We would like to thank to Mohammad Abu Huraira, Coordinator of CTHM—College of
Tourism and Hospitality Management for giving us all the support during this three months’
internship program.
We would also like to thank to the housekeeping supervisor of Coventina Lake Suites, Md.
Lutfur Rahman, Food and Beverage service supervisor Md. Iqbal Hossein for giving us lots of
opportunity to complete the report.
At the end, we would like to thank all the respected faculty members of CTHM and all of our
friends who help us to make this report successful. We would also like to thank to our family
members who cooperate us to do this internship successfully.

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Table of Contents:
Chapter 1: Introduction Part..................................................................................1
Introduction:.............................................................................................................................1-2
1.1 History...........................................................................................................................2-4
1.2 Objective of the report...................................................................................................... 4
1.2.1 Broad objective............................................................................................................. 4
1.2.2 Specific objective ......................................................................................................... 4
1.3 Background of the report.................................................................................................. 5
1.4 Methodology .................................................................................................................... 5
1.4.1 Source and collection of data.....................................................................................5-6
1.5 Limitation......................................................................................................................6-7
2 Chapter 2: Organization part...........................................................................7
2.1 Organization Overview .................................................................................................7-8
2.1.1 Organization Structure:................................................................................................. 9
2.1.2 Key features and services: .......................................................................................... 10
2.1.3 Location of Coventina lake suites .............................................................................. 10
2.1.4 Safety and security: .................................................................................................... 11
2.1.5 Room type of Coventina:.......................................................................................11-16
2.2 Departmental Overview ............................................................................................16-17
2.3 Departmental Relationship with others section.........................................................25-26

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3 Chapter 3: Report Part ...................................................................................27
3.1 Different department duties and responsibilities............................................................ 27
3.1.1 Housekeeping Department: ........................................................................................ 27
3.1.2 Food and Beverage Department ................................................................................. 28
3.1.3 Front office department: ............................................................................................. 29
3.1.4 Maintenance department............................................................................................. 30
3.2 Department wise job Specification and Description...................................................... 30
3.3 Department wise learning Outcome............................................................................... 31
4 Chapter 4: Concluding Part ...........................................................................32
4.1 Findings.......................................................................................................................... 32
4.2 Recommendation............................................................................................................ 32
4.3 Conclusion...................................................................................................................... 33
4.4 Reference........................................................................................................................ 34
5 Chapter 5: Appendix Part ..............................................................................35
5.1 Abbreviation of housekeeping ..................................................................................35-36
5.2 Pictures of Coventina Lake Suites ............................................................................36-47
Table of Figure:
FIGURE 1. 1 ORGANIZATION CHART ............................................................................................... 09
FIGURE 1. 2 LOCATION ON MAP (WWW.GOOGLE.COM/MAPS, 2018) ............................................... 10
FIGURE 1. 3 HOUSEKEEPING CHART ............................................................................................... 17
FIGURE 1. 4: SCRUBBING MACHINE ................................................................................................ 19

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FIGURE 1. 5 BOX SWIPPER ............................................................................................................. 19
FIGURE 1. 6 DUST SWIPPER............................................................................................................ 20
FIGURE 1.7 VACUUM CLEANER ...................................................................................................... 20
FIGURE 1.8 DRY MOBS ................................................................................................................... 20
FIGURE 1.9 WET MOBS................................................................................................................... 21
FIGURE 1.10 SHAKER MACHINE ..................................................................................................... 21
FIGURE 1.11 SHAMPOOING MACHINE............................................................................................. 22
FIGURE 1.12 WATER PRESSURE MACHINE ..................................................................................... 23
FIGURE 1.13 CHEMICALS THAT USE TO CLEAN............................................................................... 24
FIGURE 1.14 DEPARTMENTAL RELATIONSHIP WITH OTHERS DEPARTMENT .................................... 26
FIGURE 1.15: COVENTINA LAKE SUITES......................................................................................... 36
FIGURE 1.16 LOBBY OF COVENTINA LAKE SUITES......................................................................... 37
FIGURE 1.17 FRONT DESK (WWW.COVENTINA.COM.BD, 2018) ...................................................... 37
FIGURE 1.18 COVENTINA CROWN SUITES...................................................................................... 38
FIGURE 1.19 DELUXE ROOM.......................................................................................................... 39
FIGURE 1.20 SUPER DELUXE ROOM............................................................................................... 40
FIGURE 1.21 COVENTINA PREMIUM SUITES ................................................................................... 41
FIGURE 1.22 EMERGENCY FIRE FIGHTING EQUIPMENT.................................................................. 42
FIGURE 1.23 ROOFTOP ................................................................................................................... 43
FIGURE 1.24 BBQ DINNER PARTY.................................................................................................. 44
FIGURE 1.25 MORNING SETUP OF ROOFTOP................................................................................... 44
FIGURE 1.26 SAFETY LOCKER........................................................................................................ 45
FIGURE 1.27 AMENITIES ................................................................................................................ 45
FIGURE 1.28 CORRIDOR OF THE GUEST FLOOR ............................................................................... 46
FIGURE 1.29 GUEST ROOM KITCHEN ............................................................................................. 46
FIGURE 1.30 GYMNASIUM.............................................................................................................. 47

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Executive Summary
Coventina Lake Suites is the first hospitality venture of Sinha and Opex Group. Coventina is
located at the most beautiful corner of the Gulshan lake. The most beautiful panoramic view of
the city enhances the living of their guests. It is approximately nine kilometers away from Hazrat
Shah Jalal International airport at the business and diplomatic hub of country’s capital, Gulshan.
We are Offering 42 rooms of 28 Apartments and 14 deluxe rooms which are comprehensively
designed keeping the guest comfort in mind.
In this report we have discussed about the Coventina Lake Suites- A service apartment is located
in Gulshan-2 the diplomatic area. To complete our practicum report, we did our internship at
Coventina as a housekeeper at the housekeeping department of Coventina Lake Suites. We have
discussed here the duties and responsibilities of a housekeeper. We have also discussed about the
activities of housekeeping department including the relationship of all the department with
housekeeping department. In this report we also discuss about the equipment that we use to do
our daily activities. As we are the intern student, we face so many difficulties and we discuss
them as a limitation.
Finally, we make a conclusion of our report based on our three month of internship and try to
give some recommendations based on the limitations to developed their services.